Business Admin Apprentice

Reception & Client Communication: Answer calls, manage inquiries, and provide quotes for services via phone and email. Message Management: Relay messages to Surveyors promptly, ensuring seamless communication. Appointment Scheduling: Handle new instructions from the Quest system, book appointments, and manage the diary, coordinating with clients and estate agents. Client Liaison: Engage with clients to take instructions for surveys or valuations, ensuring all details are accurately recorded. File & Document Preparation: Create electronic files and prepare site notes, terms of engagement, and necessary searches ahead of appointments. Invoicing & Payments: Generate invoices using Sage, process secure card payments, and manage financial records. Report Typing & Editing: Type and edit survey reports using dictation software, coordinating with Surveyors for finalization. Data Management: Input survey and valuation data into internal systems, maintain updated spreadsheets, and manage electronic filing. Follow-Up & Support: Conduct follow-up calls with clients regarding surveys, ensure client satisfaction, and manage daily inbox and document tasks efficiently.

Training:

You will be studying a Level 3 Business Administrator apprenticeship standard over an 18-month period. This is a fully work-based programme - you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.

Training Outcome:
Full time job available for the right candidate upon completion of apprenticeship. Progression within other departments available as and when the opportunity arises.

Employer Description:
The long established survey department based in Houghton le Spring covers most of the North East, and is headed by Mark Fife, FRICS. Our very experienced team carries out a range of professional services including property valuations and home surveys. All are carried out in accordance with RICS Guidelines and our fully qualified Surveyors are all RICS registered valuers.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Team working