IT Apprentice

Log support requests on the ticketing system. With support and supervision from Head of IT / IT Systems Engineer, you will be responsible for providing both deskside and telephone support to barristers and staff working remotely. You will manage the helpdesk software to ensure that all requests and issues are logged and dealt with in a timely manner. You will be required to diagnose and repair software and hardware issues with user computers, peripherals and printer / photocopiers. Maintain user accounts across multiple service platforms, dealing with all IT queries in a prompt and efficient manner. Install hardware and software on PCs and Laptops as directed. Maintain the IT facilities to the meeting rooms including Teams, Zoom and telephone and video conferencing. Collect and deliver IT equipment within the building. To arrange for equipment to be collected and delivered. Manage the printing facilities and occasionally help with document management.  Be responsible for assisting both members and staff with mobile devices; primarily with email and calendar. You will also ensure that devices are up to date and secure. Support Microsoft Windows 10 and 11 based PCs and Microsoft Office. Support Apple iPads, iPhones and Android phones. Provide basic networking support for both staff and visitors. Maintain user accounts based on Active Directory and Office 365. Work as part of the IT team in patching and updating all user end devices. Resolve basic IT problems such as: install and uninstall software on PCs and Laptops, set up mobile devices, tablets and desk phones, build and repair standard PCs and Laptops.

Training:

Level 3 Information Communications Technician Apprenticeship Standard Training for this apprenticeship is remote delivery via online classroom training. Dates to be agreed once you have secured the apprenticeship

Training Outcome:

Ongoing career development and progression opportunities may be available upon completion of the apprenticeship.

Employer Description:
Fountain Court is a long-established set of commercial barristers in the ‘magic circle’ and at the forefront of financial and commercial dispute resolution. Our members have a wide range of expertise across a range of practice areas and act in some of the highest profile and complex disputes. Fountain Court members and staff have an excellent track record for outstanding client service which has been recognised many times, by way of directory rankings and awards.

Working Hours :
9am to 17.30pm with one hour for lunch (not remunerated) Days TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience