Customer Service Apprenticeship (Doctors Reception)

To provide a high standard of patient service. To have thorough knowledge of practice procedures and to work in accordance of written protocols. Provide general assistance to the practice team to both clinical and non clinical.  Project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare they require. Resolve queries/problems from patients, clinicians and associated staff. Deal with external agencies such as other practices, secondary care and 3rd party organisations.  To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff. Undertake all clerical, reception and administration duties applicable to the medical practice.

Training:

All training and learning will be work based (within the practice by a dedicated Trainer Coach). 

Training Outcome:

Progression onto the next level of qualification and the possibility of full time employment.

Employer Description:
IntraHealth is one of the UK’s leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes. We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

Working Hours :
Monday to Friday 37.5 hours per week (hours to be agreed at interview)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience