Sales Admin Apprentice

Day to day use of our business software package, SAP Business One (training to be provided). Inputting details for new customers. Processing sales orders / invoices. Preparing and providing quotes for customers. Placing purchase orders on our suppliers (both stock and direct delivery). Answering the telephone and making outgoing telephone calls. Dealing with customer and supplier enquiries. Following up on enquiries and progress of existing orders. Following up with customers by e-mail and telephone on quotes and new business opportunities. Updating Online Division admin panels for Shopify and eBay. Taking customer payments via our online payment system. Resolving delivery issues or problems with orders. Working closely with our courier company. Processing customer returns and refunds. Updating and circulating the daily sales figures to all staff as required. Filing and taking part in regular office admin tasks. Putting post into envelopes, franking and posting. Gaining an understanding of how the booking in and operation of jobs within our Service Division takes place. Gaining an understanding of the role everyone plays within the Company through our ‘round-robin’ initiative. Engage in a range of key product training sessions.

Training:

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. 

Training Outcome:

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
From starting in 1976, Right Action has grown to be a leading regional brand in the fire and safety service market. Our aim is to save lives and to protect property and the environment, by supplying high quality fire and safety products and compliance services.

Working Hours :
Monday to Friday, 8:45am to 5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative