IT Support Apprentice

Working alongside the IT support team to complete assigned support tickets by means of investigation and troubleshooting by the use of remote tools Taking support calls, logging, troubleshooting and providing a resolution at first contact if possible Tech bench assignments, including hardware troubleshooting and PC/Laptop configuration General office duties including the receiving of deliveries and booking in stock Recording of equipment to be sent for destruction Assisting users with basic IT issues such as password resets, software installation, and troubleshooting hardware problems

Troubleshooting:

Diagnosing and resolving technical issues via phone, email, or in person

Ticket Management:

Logging, tracking, and resolving service desk tickets. Escalating more complex issues to senior IT staff

System Updates:

Assisting in applying patches, updates, and performing routine maintenance tasks on computers and networks

Monitoring:

Monitoring system performance and alerting senior staff to any potential issues or breaches

Backup Management:

Assisting with data backup and recovery processes

Onboarding:

Helping set up new user accounts, configuring desktops/laptops, and ensuring new employees have the necessary IT access

Documentation:

Creating and updating user guides, knowledge base articles, and other documentation

Basic Network Troubleshooting:

Assisting in identifying and resolving network connectivity issues

Wi-Fi Configuration:

Helping with the setup and maintenance of wireless networks

Training:

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

Training Outcome:

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
Established in 2000 we are a leading player in business to business IT support and Telecoms across our region and beyond and have built up a vast client list ranging from SME’s through to large corporates. We deliver a highly recommended service.

Working Hours :
Monday to Friday, 8:00am - 5:00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative