Business Administration Level 3 Apprentice

Taking new sales over the phone and via email Creating and maintaining customer records Taking payments over the phone Upselling upgrades (mainly laptops) Processing orders quickly and efficiently Generating quotes Quality control checks on customer orders Answering any queries that customers may have with their order over the phone and via email Dealing with inbound and outbound calls Transferring customers / clients through to the relevant department when needed Electronic filing, saving, and organising documents and emails

Training:

On Point Apprenticeships programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3 Apprenticeship qualification.

Training Outcome:
Progression for the right candidate

Employer Description:
lnvate was born out of a desire to improve the quality-of-service provision for all DSA students. That passion stems from Invate’s founder, Chris Quickfall, who was once a DSA student himself. Since then, Invate has grown to become one of the largest Assistive Technology equipment and training providers in the UK.

Working Hours :
Monday to Friday 9am– 5.00pm

Skills:
Attention to detail,Communication skills,IT skills,Customer care skills