L3 IT Support Technician Apprenticeship

An exciting opportunity has arisen for an aspiring IT Technician Apprentice to join Netserve! If you are looking to progress in the IT industry and hardware repair, then this is the right job for you. The successful applicant will undertake a Level 3 Information Communication Technician Technical Support apprenticeship.

This apprenticeship not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within our organisation. The starting wage will depend on your experience.

We are seeking a motivated and enthusiastic IT Apprentice to join our team. This is an excellent opportunity to gain hands-on experience and develop your skills in a dynamic and supportive environment. Joining the team as an IT Support Apprentice, your day to day duties will involve:

Solving IT problems and provide fantastic customer service Assisting senior technicians with troubleshooting challenging issues Working on infrastructure projects to learn aspects of networking Collaborating with other IT technicians on a daily basis Conducting network troubleshooting and diagnostic activities Assisting in the implementation and maintenance of IT security measures Performing routine network and server maintenance tasks, such as updates and patching

Training:

As an IT Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Netserve team combined with 25 days of off the job training at the PETA training centre in Cosham.

Training Outcome:
This apprenticeship not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within our organisation.

Employer Description:
Netserve is a dynamic and growing MSP located in central Southampton, specialising in providing a comprehensive range of services including: IT Support, Network Infrastructure, Cyber Security, and Microsoft 365 products.

Working Hours :
Monday - Friday, 09.00 - 17.30.

Skills:
A passion for IT,Self-motivated,Keen desire to learn,Strong customer service skills,Service-based role experience,Knowledge of Microsoft Office,Knowledge of Office 365,Knowledge of Azure,Able to diagnose issues,Able to troubleshoot,Able to gather information,Able to provide solutions,Proactive attitude,Excellent communication skills,Team player,Adaptable and flexible,Commitment,Deliver high quality results,Driving licence is desirable