IT Helpdesk Service Apprentice

Responsibilities: 

Provide first and second-line technical support to end-users, troubleshooting and resolving hardware and software issues Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients. Install, configure, and maintain operating systems and software applications Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships Analyse system logs and identify potential issues or trends Collaborate with other IT teams to resolve complex technical problems Assist in the development and implementation of IT policies and procedures

Training:

Why choose our Azure Cloud Support Specialist Apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned:

Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell

You will undertake Functional Skills in English and maths if necessary.

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Benefits:

Free onsite parking Training/certification Access to health and wellbeing services Tea, coffee, and biscuits Regular socials and meals Company pension

Employer Description:
At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

Working Hours :
Monday - Friday, 8:30am - 4:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working