To promote and safeguard the welfare of children, young people and/or vulnerable adults
To answer the office telephone and ensure appropriate access to services for victims and perpetrators
To keep case records up to date and input information onto the case management system as directed by management
To provide administrative support for both teams. This will include updating paperwork, photocopying, sending our letters, arranging interpreters, making appointments, etc
To use appropriate IT systems and produce resources and information as requested
To support the teams with delivering group work programmes and preparing materials and resources
To search case management systems and check records to provide client information to aid multi-agency information sharing
To input referrals, create client records and add warning markers to case management systems
Training:
Advanced Business Administration Standard
Functional Skills in maths, English & I.C.T if required
On-programme learning to include knowledge, skills and behaviours relating to all aspects of business administration
Regular training and development sessions to meet the needs of the employer and the apprentice
Training Outcome:
Potential future job opportunities for the successful candidate with Hull City Council
Employer Description:An excellent opportunity has arisen to support the Domestic Abuse Partnership (DAP) and Strength to Change (STC) teams. The aim of the partnership is to reduce repeat victimisation through enhancing the safety of victims and their family’s by providing a co-ordinated and effective inter-agency response to tackling domestic abuse.Working Hours :Monday to Friday, working hours to be agreed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience,Excellent interpersonal skills,Friendly manner,Empathy and sensitivity....Read more...
Duties will include, but will not be limited to:
Handle incoming customer enquiries via phone and email in a polite and professional manner.
Process customer enquiries accurately and update information in company systems.
Track and monitor shipments, keeping customers informed of progress or delays.
Communicate effectively with operations and other departments to coordinate deliveries.
Assist in resolving delivery issues and complaints promptly and effectively.
Maintain accurate records of customer interactions and transactions.
Support the wider customer service and logistics teams with administrative duties.
Participate in training and development activities to gain a recognised business administration qualification.
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Specialist.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Training Outcome:We are a growing company with lots of opportunities for progression within the customer services team or a shift to sales, operations or finance over time as skills develop.Employer Description:A fully independent, national division that can deliver your goods anywhere in the UK with dedicated staff monitoring its progress. We are a member of the UPN pallet network and APC parcel network.Working Hours :Monday to Friday - 40 hours on a pattern to be agreed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working....Read more...
Duties will include, but will not be limited to:
Receive, store, and dispatch goods within the warehouse.
Check and maintain stock accuracy through regular inventory checks.
Prepare and pack orders for delivery to customers.
Operate warehouse equipment safely and efficiently (training provided).
Maintain a clean, safe, and organized working environment.
Work collaboratively with colleagues to meet operational targets.
Comply with health and safety regulations at all times.
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Supply Chain Warehouse Operative.
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
This is a predominantly work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/college and within their contracted working hours.
Training Outcome:We are a growing company with lots of opportunities for progression within the customer services team or a shift to sales, operations or finance over time as skills develop.Employer Description:A fully independent, national division that can deliver your goods anywhere in the UK with dedicated staff monitoring its progress. We are a member of the UPN pallet network and APC parcel network.Working Hours :Monday – Friday – 40 hours on a pattern to be agreed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Physical fitness....Read more...
