Service Desk Team Leader - Aftermarket
We’re looking for a driven and hands-on Service Desk Team Leader to play a key role in leading our Service and Sales Desk operations within a fast-paced, customer-focused environment. As a Service Desk Team Leader, you’ll be at the heart of our support function—managing workloads, streamlining processes, and delivering outstanding service.
This is a dynamic and high-impact position, perfect for a motivated person ready to take ownership of performance, coach a growing team, and ensure seamless communication between field engineers, the workshop, and customers.
As a Service Desk Team Leader, you'll implement best practices, improve response times, and champion service excellence from the front line. You’ll be the go-to person for operational efficiency, dispute resolution, and team development—helping us raise the bar across our service and sales functions.
If you’re an experienced Service Desk Team Leader who thrives in a leadership role and is passionate about customer satisfaction, continuous improvement, and driving results—this is the opportunity for you.
Location – Witham, Chelmsford, Braintree, Colchester
Salary – Up to £32K – Pension – 25 days Annual Leave (plus BH 32 days total) – Employee Assistance Program – Free Parking – Life Assurance – Mon to Fri NO Weekends
Key Responsibilities:
Lead and support service and sales desk teams, promoting a high-performance, customer-first culture
Oversee workload allocation and coordinate field engineers to minimise delays and improve response times
Monitor SLAs, KPIs, and WIP to ensure operational targets are met
Manage job cards, warranty claims, and customer disputes in line with company policies
Communicate effectively with workshop, field teams, and branch management
Deliver training, appraisals, and development plans for desk operatives
Analyse performance metrics and identify improvements across service and sales desks
Maintain full compliance with health, safety, and company standards
About You:
Proven experience in a service desk, sales support, or technical operations environment
Strong leadership and team supervision skills
Excellent communication, organisation, and problem-solving abilities
Confident using ERP systems and Microsoft Office
Customer-focused, with a proactive and solution-driven mindset
Apply Now:
To apply send your CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd on or call Rob on 07398 204832
JOB REF: 4267RC Service Desk Team Leader ....Read more...
Duties will include, but will not be limited to:
Reading and interpreting technical drawings to prepare for fabrication tasks using steel, aluminium, and other metals.
Cutting, shaping, and assembling metal components using hand tools, power tools, and welding equipment under supervision.
Assisting with the installation and maintenance of fabricated structures on-site, gaining exposure to real-world engineering environments.
Training:
The Apprentice will work towards their Apprenticeship Standard in L3 Metal Fabricator.
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course.
This is a Day Release programme which means you will attend Lincoln College, term time only. This will fall within your contracted working hours.
Training Outcome:
Permanent position as a Metal Fabricator.
Employer Description:Game Engineering is regarded as one of the leading materials processing and handling engineers, specialising in the Biomass, Renewable and Alternative Fuels sector, working with some of the key players in the power industry.Working Hours :Monday - Friday, 7:30am - 4:00pm.Skills: Communication skills,Attention to detail,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Duties will include, but will not be limited to:
Assisting senior engineers in the planning and execution of project work, including site surveys, technical drawings, and documentation.
Supporting procurement processes by helping to source materials, liaise with suppliers, and track project costs.
Participating in on-site installations and commissioning activities, observing safety standards and quality control procedures.
Training:
The Apprentice will work towards their Apprenticeship Standard in Level 4 Engineering Manufacturing Technician.
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course.
This is a Day Release programme which means you will attend Lincoln College, term time only. This will fall within your contracted working hours.
Training Outcome:Permanent position as Project Engineer with a view of developing into a Project Manager.Employer Description:Game Engineering is regarded as one of the leading materials processing and handling engineers, specialising in the Biomass, Renewable and Alternative Fuels sector, working with some of the key players in the power industry.Working Hours :Monday - Friday, 8:30am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Teaching and learning:
Develop an understanding of students’ learning needs, including specific SEND needs, in order to support their access to lesson content and achieve the learning objectives
Help students to develop independent learning skills and to manage their own learning
Work in partnership with teachers to plan and deliver high-quality lessons, and assess students' learning
Deliver individual and small group targeted interventions within clearly defined parameters, in partnership with teachers
Develop positive relationships with students and promote positive behaviours, consistently applying the academy's behaviour policy
Support the social, emotional, mental health, wellbeing and personal care of all students in line with the academy's policy and procedures
Working with others:
Collaborate with teaching staff, pastoral staff, the SENDCO and parents/carers to support all students’ learning
Monitor students’ responses to learning activities and progress towards targets, record achievement and provide feedback to teaching staff as required
Support teachers to develop a stimulating and safe learning environment
Support teachers in the preparation of teaching resources that meet the diverse needs and interests of students
Support teachers to look after students on trips and out-of-school activities as required
Contribute to the wider school community through completion of any school-related duties throughout the working day
Training:As part of our continued commitment to professional development, this role also offers the opportunity for anybody who does not currently hold a Teaching Assistant qualification to complete their level 3 ‘Initial Teaching Assistant Training’.
Your Trainer will meet with you in the workplace or online every 2-4 weeks. In between these meetings you will have dedicated time away from your job to work on the apprenticeship and collate evidence for your apprenticeship e-portfolio with ongoing support from your Manager and Trainer.Training Outcome:
Due to operational requirements, apprentices cannot be guaranteed a permanent job or higher-level apprenticeship on completion of their apprenticeship
Where a suitable permanent job or an advanced level apprenticeship opportunity becomes available in their training school or other trust schools, apprentices are strongly encouraged to apply for it and, subject to satisfactory completion of their apprenticeship and suitable qualifications/experience, will be guaranteed an interview
Employer Description:Lift Schools is an established Apprenticeship Training Provider within the Education sector, as well as a network of 57 primary, secondary and special schools located across the England. We have been offering Level 2 to Level 5 programmes since 2012. In May 2024 we were judged to be a GOOD provider with Outstanding features by Ofsted. Our apprenticeship programmes can be fully funded by the levy and are available to any school or early years setting in England.Working Hours :Monday - Friday, 39 weeks per year. Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Willing to learn,Ability to self-evaluate....Read more...
You will be required to welcome both new and existing clients to the office when they arrive and provide any refreshments to such visitors if necessary.
Telephone calls:
You will be required to take incoming telephone calls to the office, with such calls being from a variety of people, such as new clients, existing clients, estate agents, other solicitors etc.
You will be required to assist where possible (although you will not be expected to, neither permitted to, give any legal advice) and transfer telephone calls or take messages if appropriate
You will be required to keep a log of each phone call received and the action taken
Emails:
You may also receive a variety of emails from people such as new clients, existing clients, estate agents, other solicitors etc.
You will not be expected to reply to those emails unless instructed to do so, and your responsibility will be to ensure that the email is forwarded to the relevant person in a timely fashion
Typing:
You will be required to provide backup to the two senior secretaries and will be required to type a variety of letters or produce other such legal documents as may be required
You will also be expected to open new files, both on Case Manager and a hard copy of the file
Banking:
You will be required to go to the bank on a daily basis to pay in cheques and cash received on behalf of the firm
Stationery:
You will be expected to check the office stationery levels (at least once a week) to ensure that the office has sufficient supplies
You will be required to place orders for new stationery as required
You will also be required to receive all new stationery orders and to put away the supplies in a timely fashion
Training:
Business Administrator Level 3 (A level) Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Level 3 Business Administration qualification upon successful completion of the apprenticeship
Training Outcome:
Potential full-time role upon successful completion of the apprenticeship
Employer Description:Kew Law LLP is a firm of Solicitors with 8 offices based throughout Essex. The firm practices in many areas of Law.
At Kew Law they believe the most valuable resource a firm can have is not its IT, client base or contacts but the people within the firm. The people reflect a company’s ethics and principles and the people at Kew Law are hardworking and willing to go the extra mile for a client. As a result they offer a wide range of services which are professional, responsive and competitively priced.Working Hours :Monday - Friday, 9.00am - 5.30pm, with 1-hour for lunch.Skills: Communication skills,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
