Product Manager - ScreeningLocation: Hybrid – 3 days in Wilmslow, with monthly travel to Exeter Salary: Competitive We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough.
Citation Screening covers two of the UK's leading screening businesses, uCheck and TrustiD. Between them, we work one of the UK’s leading employment screening services, working with tens of thousands of businesses and delivering millions of checks to help them make better recruitment decisions.
With our clients in the forefront of our mind whilst developing our growth strategy, we knew it was important to gain some extra firepower. So, in 2022, we teamed up with The Citation Group to allow us to offer a broader set of high-quality products and services, whilst also getting investment in our own technology. In fact, we’ve been able to invest close to £1m to improve our technology since working with them!
The role: We are going through an exciting time of growth via consolidation and internationalisation, and want to take our employee screening portfolio to another level. To achieve this, we are looking for a Product Manager who has a genuine passion for product ownership, has an integral role in influencing the product roadmap and will develop our screening products, market offering and platform(s) to differentiate, grow market share and deliver client value.
We are looking for an individual who is passionate about demystifying complexity and helping businesses to find solutions to complex challenges. You’ll possess a blend of business and commercial savvy and a desire to deliver, to make the product vision a reality. You must enjoy spending time in the market to understand client and stakeholder problems and find innovative solutions for the broader market.
As product manager, you will work in a strategic role, driving tasks through other parts of the business as well as having your own tactical tasks, such as creating communications and other product documentation. You’ll work with the business to define new products, packages, features and content, so you will be able to confidently communicate at all levels. You’ll work with Marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer and generally serve as the internal and external evangelist for our screening product.
• Understand the local and international screening markets, ever-changing client expectations, legislative needs and screening product/content trends.• Gather market insight from customers, prospects and partners that will shape and define the screening product.• Develop the screening product strategy and roadmap, including new products, packages, content and platform to ensure it meets market needs and remains competitive.• Management of the product life cycle from initial idea, planning, project management, through to delivery. Driving a solution across a development team, a set of business stakeholders and/or external partners• Acting as a product champion, liaising with both internal and external clients to build product propositions and devising go-to-market plans• Provide monthly reports on current progress against strategy/roadmap and contribute to monthly trading meetings.• Be accountable for reporting on Screening content KPIs and Screening platform usage KPIs, such as client logins, number of checks, dormant clients, etc• Liaise closely with the local platform Product Owner and Client Services Teams to help capture future product development requirements based on competitor analysis and client feedback.• Be a key stakeholder in working party and content review sessions.• Manage 3 Product Owners to deliver the agreed roadmap.• Be part of the Leadership team for the screening business.• Work with the Screening MD and group M&A team to establish where M&A can help us deliver our long-term strategy.
About you: We are seeking a dynamic and strategic Product Manager with a deep passion for product ownership and a proven ability to drive the development and execution of innovative product strategies. You should be excited by the challenge of transforming complex problems into simple, market-ready solutions that resonate with both internal teams and external clients. You should be data-driven and curious about understanding how customers interact with our business & platform.
The ideal candidate will have a strong blend of business and commercial acumen, with a track record of translating product visions into actionable roadmaps that deliver measurable results. You will thrive in a collaborative environment, adept at gathering insights from customers, partners, and competitors to shape product offerings that meet market demands and exceed client expectations.
Knowledge of the HR ecosystem or employee background screening would be a significant plus, but is not a requirement for the role.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Client Support Executive – No experience needed.Location: Hybrid – 2 days in Wilmslow, 3 days at home.Hours: Monday – Friday 08:30 – 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)
Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we’re on a mission to grow and that’s where you come in. Not bragging but…we’ve also just been named one of the Sunday Times Best companies to work for. Again.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
Your role:
• Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.• Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.• Objection Handling: Skilfully handling objections is a core aspect of this role. You’ll have the expertise to address any concerns clients may have regarding service or booking their visits on time.• Adaptive Communication: You’ll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value-added to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Client Support Executive - OnboardingLocation: Hybrid – 2 days in our Wilmslow office, 3 from homeWorking Hours: Full-time
Citation is one of the UK’s leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we’re far from average — our people bring their personalities to work, not just their policies!
It’s a great place to work because of the people we employ. Fun, professional, and supportive, we’re looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you’re excited to be part of our success story, we’d love to hear from you.
The role: As we continue to grow and invest in service and technology, we’re recruiting a Client Support Executive to join our Onboarding team.
In this role, you’ll:• Provide exceptional telephone and online support to clients across the UK• Welcome new clients and deliver training on our platform• Make proactive touchpoints with clients throughout their contract • Ensure clients gain maximum value from their Citation service
About you: We’re looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.
Whatever your background, if you’re passionate about delivering outstanding customer service, we can teach you the rest. You’ll be someone who: • Engages confidently and professionally over the phone• Learns new systems quickly and uses information to support clients effectively• Puts the client first, making it your mission to understand their needs and exceed expectations
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Ready to Apply? If you’re passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!....Read more...
Finance AssistantLocation: Hybrid – 3 days in Wilmslow, 2 days from homeSalary: £25,000 - £30,000 per annum
Headquartered in Wilmslow and established in 1995, the Citation Group of companies is a growing professional services and compliance business employing over 600 people. The product delivers valuable HR, Employment Law, Health & Safety, ISO and Electrical Safety products and services to over 45,000 SMEs across the UK.
The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity-backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
The role We are currently looking to recruit an experienced Finance Assistant to support our busy Finance team. This role will be varied, covering standard month-end, year-end procedures as well as providing ad-hoc support for the group finance team.
• Assist with day-to-day financial transactions and record-keeping• Billing preparation – collecting monthly figures, invoice preparations, monitoring contract agreements, billing schedules maintenance• Credit control management, producing weekly statements, identifying and resolving accounts discrepancies, errors and potential anomalies. Contacting customers to discuss payment.• Bank/credit cards transactions and cash book reconciliations• Process purchase invoices• Processing of month-end journals as required• Assist in month-end closing process (i.e. cost analysis by ledger account)
About you• Previous experience in day-to-day finance transactions.• Ability to work independently and collaboratively, managing multiple deadlines across different disciplines.• Accuracy and attention to detail.• The ability to act on own initiative as well as being a team player• Ability to identify potential issues and problems in timely manner and take relevant actions• Proficiency in using financial software (preferably Sage 50) with a strong knowledge of Microsoft Excel • Eager to learn and absorb information from the team and other departments, contribute own viewpoint/opinion. Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Recruitment ResourcerLocation: Wilmslow HQ 3 days per week, 2 days from home.
Training: Training included, apprenticeship pathway available (completely optional).
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don’t do politics – we want people focused on actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders, and we love our business.
The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity-backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are the Company you should come and grow with. So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.So, who are we looking for?
Ready to take your first step into the world of internal recruitment? We’re on the lookout for a driven and ambitious Recruitment Resourcer who’s eager to kickstart their career, make a real impact, and grow within a supportive in-house team.
You don’t need prior experience to join us. We are looking for character, personality, and drive. We can help with the rest…
Recruitment is a challenge, and that’s what makes it exciting. The market is constantly changing, and we are looking for someone to ride the roller-coaster with us, from market research to onboarding to everything in between.
Your role is to proactively seek out these individuals and engage them in conversations about the exceptional career opportunities we offer.
It really is an exciting time to join our business, so come grow with us!
A bit more about what you will do:
• Advertise vacancies by writing and placing adverts on a range of platforms such as job boards and social media.• Candidate Sourcing – identify and approach suitable candidates using various methods.• Manage the recruitment inbox of applications from referrals to direct applications.• Use of ATS to track data and talent pipeline.• Qualify / interview candidates over the phone to assess suitability.• Coordination – Schedule interviews between candidates and hiring managers, ensuring a smooth and efficient hiring process.• To be a Brand Ambassador – You will truly believe in the Citation culture and will sell the amazing opportunities to both experienced and graduate candidates• Act as the support between Recruitment, HR and IT with new starters and report back any updates• Market Research – stay up to date on industry trends.• Reporting (Data is King) – Keep on top of your metrics; we use this to measure success.• Support with all aspects of social media – we are not experts, so any guidance or knowledge would be greatly appreciated.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Festive Temp – Clothing Stock Replenisher - Part Time / Temporary
£13.68 per hour inclusive of holiday pay (£12.21 per hour + £1.47 = £13.68 p/h holiday pay)
LOCATION: WILMSLOW - SK9 3PA
Are you looking for a temporary Festive Job in Retail?
RAS Store Support have Clothing Stock Replenishment opportunities for a long-standing major UK client to support with their annual festive promotional event. Clothing Stock Replenishers will unpack and sort inbound deliveries of clothing and accessories to ensure the clothing department is replenished to an exceptional standard.
What we are looking for:
Reliable and dependable people with an interest in retail.
Excellent and effective communicators with ability to work under pressure.
Hard working and energetic individuals who can manage manual handling and lifting.
Key Responsibilities:
Unpack, sort and tag stock from inbound deliveries and warehouse back-up.
Prepare the stock ready for merchandising.
Maintain excellent replenishment standards and ensure fixtures and working areas are always clean and tidy.
Work with the clothing department colleagues to ensure all tasks are completed ready for trading.
Interacting with customers and provide service when required.
Ensuring Health and safety procedures are always adhered to.
Successful Candidate Essentials:
Complete the e-learning induction prior to attending first shift.
Must have access and use of a mobile device with location services activated for the purposes of time and attendance tracking.
Ability to commit to the duration of the schedule.
What you’ll get in return:
£12.21 per hour plus holiday accrual + £1.47 = £13.68 p/h
Up to 6 shifts per week between Monday to Saturday (Store dependent)
Store Dependent – Shifts may be between 3-6hours, with latest finishing time at 10pm
Access to earnings in advance of pay day via Wagestream
Opportunity to further develop your career in Retail Merchandising With RAS.
This role is being handled by Retail & Asset Solutions (RAS). To discuss this vacancy or any other great positions we have please call us on 01689 879444 for a confidential chat about working for our business.
By applying to this role, you are consenting to Retail & Asset Solutions to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data then please contact us at applications@retailassetsolutions.com and we will respond to your query as soon as possible.....Read more...
ADMINISTRATOR WILMSLOW UPTO £33,000 + GREAT BENEFITS & CULTURETHE OPPORTUNITY: Get Recruited are working with an award winning and national business who are leaders in their field. They are now on the lookout for an Administrator to join their growing team! The ideal candidate will have worked previously within a scheduling, servicing, or planning administrative position. As the Administrator, you will assist with multiple departments to ensure a smooth running of operations. If you’re looking for a role that you can make your own – this is the one for you! THE ROLE:
Managing various general administration tasks, including filling of paperwork and managing documents
Assisting with scheduling in engineers
Manage the service schedules for the team
Logging new enquiries
Answering calls and responding back to emails
Assisting the senior management team with their workflow
Assisting with invoicing duties and tracking spreadsheets
THE PERSON:
1 Year plus working within a planning or administration position
An ambitious and enthusiastic individual.
Strong communication skills both written and verbal.
Organisation skills.
Quick learner and can adapt to new systems.
BENEFITS:
Onsite parking
Company events
Company pension
In house training and coaching
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Product Manager - ScreeningLocation: Hybrid – 3 days in Wilmslow, with monthly travel to Exeter Salary: Competitive We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough.
Citation Screening covers two of the UK's leading screening businesses, uCheck and TrustiD. Between them, we work one of the UK’s leading employment screening services, working with tens of thousands of businesses and delivering millions of checks to help them make better recruitment decisions.
With our clients in the forefront of our mind whilst developing our growth strategy, we knew it was important to gain some extra firepower. So, in 2022, we teamed up with The Citation Group to allow us to offer a broader set of high-quality products and services, whilst also getting investment in our own technology. In fact, we’ve been able to invest close to £1m to improve our technology since working with them!
The role: We are going through an exciting time of growth via consolidation and internationalisation, and want to take our employee screening portfolio to another level. To achieve this, we are looking for a Product Manager who has a genuine passion for product ownership, has an integral role in influencing the product roadmap and will develop our screening products, market offering and platform(s) to differentiate, grow market share and deliver client value.
We are looking for an individual who is passionate about demystifying complexity and helping businesses to find solutions to complex challenges. You’ll possess a blend of business and commercial savvy and a desire to deliver, to make the product vision a reality. You must enjoy spending time in the market to understand client and stakeholder problems and find innovative solutions for the broader market.
As product manager, you will work in a strategic role, driving tasks through other parts of the business as well as having your own tactical tasks, such as creating communications and other product documentation. You’ll work with the business to define new products, packages, features and content, so you will be able to confidently communicate at all levels. You’ll work with Marketing to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer and generally serve as the internal and external evangelist for our screening product.
• Understand the local and international screening markets, ever-changing client expectations, legislative needs and screening product/content trends.• Gather market insight from customers, prospects and partners that will shape and define the screening product.• Develop the screening product strategy and roadmap, including new products, packages, content and platform to ensure it meets market needs and remains competitive.• Management of the product life cycle from initial idea, planning, project management, through to delivery. Driving a solution across a development team, a set of business stakeholders and/or external partners• Acting as a product champion, liaising with both internal and external clients to build product propositions and devising go-to-market plans• Provide monthly reports on current progress against strategy/roadmap and contribute to monthly trading meetings.• Be accountable for reporting on Screening content KPIs and Screening platform usage KPIs, such as client logins, number of checks, dormant clients, etc• Liaise closely with the local platform Product Owner and Client Services Teams to help capture future product development requirements based on competitor analysis and client feedback.• Be a key stakeholder in working party and content review sessions.• Manage 3 Product Owners to deliver the agreed roadmap.• Be part of the Leadership team for the screening business.• Work with the Screening MD and group M&A team to establish where M&A can help us deliver our long-term strategy.
About you: We are seeking a dynamic and strategic Product Manager with a deep passion for product ownership and a proven ability to drive the development and execution of innovative product strategies. You should be excited by the challenge of transforming complex problems into simple, market-ready solutions that resonate with both internal teams and external clients. You should be data-driven and curious about understanding how customers interact with our business & platform.
The ideal candidate will have a strong blend of business and commercial acumen, with a track record of translating product visions into actionable roadmaps that deliver measurable results. You will thrive in a collaborative environment, adept at gathering insights from customers, partners, and competitors to shape product offerings that meet market demands and exceed client expectations.
Knowledge of the HR ecosystem or employee background screening would be a significant plus, but is not a requirement for the role.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: • Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! • Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Client Support Executive – No experience needed.Location: Hybrid – 2 days in Wilmslow, 3 days at home.Hours: Monday – Friday 08:30 – 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)
Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we’re on a mission to grow and that’s where you come in. Not bragging but…we’ve also just been named one of the Sunday Times Best companies to work for. Again.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
Your role:
• Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs. Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.• Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.• Objection Handling: Skilfully handling objections is a core aspect of this role. You’ll have the expertise to address any concerns clients may have regarding service or booking their visits on time.• Adaptive Communication: You’ll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm. This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people who can engage effectively over the phone and are able to deliver value-added to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Client Support Executive - OnboardingLocation: Hybrid – 2 days in our Wilmslow office, 3 from homeWorking Hours: Full-time
Citation is one of the UK’s leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we’re far from average — our people bring their personalities to work, not just their policies!
It’s a great place to work because of the people we employ. Fun, professional, and supportive, we’re looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you’re excited to be part of our success story, we’d love to hear from you.
The role: As we continue to grow and invest in service and technology, we’re recruiting a Client Support Executive to join our Onboarding team.
In this role, you’ll:• Provide exceptional telephone and online support to clients across the UK• Welcome new clients and deliver training on our platform• Make proactive touchpoints with clients throughout their contract • Ensure clients gain maximum value from their Citation service
About you: We’re looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.
Whatever your background, if you’re passionate about delivering outstanding customer service, we can teach you the rest. You’ll be someone who: • Engages confidently and professionally over the phone• Learns new systems quickly and uses information to support clients effectively• Puts the client first, making it your mission to understand their needs and exceed expectations
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Ready to Apply? If you’re passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation!....Read more...
Finance AssistantLocation: Hybrid – 3 days in Wilmslow, 2 days from homeSalary: £25,000 - £30,000 per annum
Headquartered in Wilmslow and established in 1995, the Citation Group of companies is a growing professional services and compliance business employing over 600 people. The product delivers valuable HR, Employment Law, Health & Safety, ISO and Electrical Safety products and services to over 45,000 SMEs across the UK.
The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity-backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
The role We are currently looking to recruit an experienced Finance Assistant to support our busy Finance team. This role will be varied, covering standard month-end, year-end procedures as well as providing ad-hoc support for the group finance team.
• Assist with day-to-day financial transactions and record-keeping• Billing preparation – collecting monthly figures, invoice preparations, monitoring contract agreements, billing schedules maintenance• Credit control management, producing weekly statements, identifying and resolving accounts discrepancies, errors and potential anomalies. Contacting customers to discuss payment.• Bank/credit cards transactions and cash book reconciliations• Process purchase invoices• Processing of month-end journals as required• Assist in month-end closing process (i.e. cost analysis by ledger account)
About you• Previous experience in day-to-day finance transactions.• Ability to work independently and collaboratively, managing multiple deadlines across different disciplines.• Accuracy and attention to detail.• The ability to act on own initiative as well as being a team player• Ability to identify potential issues and problems in timely manner and take relevant actions• Proficiency in using financial software (preferably Sage 50) with a strong knowledge of Microsoft Excel • Eager to learn and absorb information from the team and other departments, contribute own viewpoint/opinion. Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Recruitment ResourcerLocation: Wilmslow HQ 3 days per week, 2 days from home.
Training: Training included, apprenticeship pathway available (completely optional).
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don’t do politics – we want people focused on actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders, and we love our business.
The Citation Group has grown rapidly over the past few years and has big ambitions for the future. As a Private Equity-backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are the Company you should come and grow with. So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.So, who are we looking for?
Ready to take your first step into the world of internal recruitment? We’re on the lookout for a driven and ambitious Recruitment Resourcer who’s eager to kickstart their career, make a real impact, and grow within a supportive in-house team.
You don’t need prior experience to join us. We are looking for character, personality, and drive. We can help with the rest…
Recruitment is a challenge, and that’s what makes it exciting. The market is constantly changing, and we are looking for someone to ride the roller-coaster with us, from market research to onboarding to everything in between.
Your role is to proactively seek out these individuals and engage them in conversations about the exceptional career opportunities we offer.
It really is an exciting time to join our business, so come grow with us!
A bit more about what you will do:
• Advertise vacancies by writing and placing adverts on a range of platforms such as job boards and social media.• Candidate Sourcing – identify and approach suitable candidates using various methods.• Manage the recruitment inbox of applications from referrals to direct applications.• Use of ATS to track data and talent pipeline.• Qualify / interview candidates over the phone to assess suitability.• Coordination – Schedule interviews between candidates and hiring managers, ensuring a smooth and efficient hiring process.• To be a Brand Ambassador – You will truly believe in the Citation culture and will sell the amazing opportunities to both experienced and graduate candidates• Act as the support between Recruitment, HR and IT with new starters and report back any updates• Market Research – stay up to date on industry trends.• Reporting (Data is King) – Keep on top of your metrics; we use this to measure success.• Support with all aspects of social media – we are not experts, so any guidance or knowledge would be greatly appreciated.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
The duties and responsibilities within the salon include:
Meeting and greeting clients in a friendly and helpful manner.
Assisting qualified Hairdressers with shampooing, providing treatments, blow-drying etc.
After relevant training, some basic cutting and styling will be involved in this role. This will become more complex as your skills develop.
Working on the reception desk and booking client appointments.
Keeping the salon clean and tidy.
Offering clients refreshments.
Training:You will train with Michaeljohn Training School, a multi-award-winning training provider with over 40 years of experience in the hairdressing and barbering industry. Our team of dedicated educators are highly skilled hair professionals who continue to work in some of the industry’s most reputable salons. You will achieve the Level 2 Diploma for Hairdressing Professional and Functional skills in maths and English (if needed).Training Outcome:This is a perfect opportunity to get into hairdressing, earning (on average) salaries of £25,000+ once qualified.Potential of securing a permanent job within the same company on completion of your qualification.Opportunities to become your own boss, work mobile, work abroad, work on model runways and cruise ships – the opportunities are endless!Progression to a Level 3 Advanced and Creative Hair Professional or Level 2 Barbering Professional Standard.Progression onto a Teaching Qualification.Employer Description:A vibrant and friendly salon located in Chorlton, Amy-Sha is an established business which prides itself on providing excellent services. Their highly experienced and friendly staff pride themselves on the quality of their work and their diverse clienteleWorking Hours :One 7-hour day in college, with 2 days off (the role includes weekend work). Days and times to be confirmed.Skills: Initiative....Read more...
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.Training Outcome:You can see full details of this apprenticeship on Civil Service Jobs.Employer Description:You can see full details of this apprenticeship on Civil Service Jobs.Working Hours :Click apply to see full details of the working week for this apprenticeship.Skills: Click apply for details
Active directory administration, setting up domain users and email
Adding new users to the current IT system and setting up appropriate security groups for them
Liaise and manage support calls logged
Resolve any general IT issues within the company
Maintain and support internal telephone systems, printers and network
Demonstrate effective communication skills with all users to understand and diagnose technical issues
Working both under your own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
Proactive server and desktop monitoring
Daily network monitoring
Daily backup monitoring
Server support and maintenance task management
Server/Desktop OS and hardware installation
Provide out of hours support where required
Training:
Digital Support Technician Level 3 Apprenticeship Standard
Training Outcome:
This role could grow into a full-time position after your apprenticeship ends
Employer Description:At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.Working Hours :Monday to Friday, between 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Team working,Initiative,prioritise support issues,Windows 7/8/1,Knowledge of Active Directory,Understanding of DNS/DHCP,Understanding of IT security,Understanding of networking....Read more...
To work as part of a highly motivated team dedicated to providing a high standard of holistic care and development for all children attending the setting
To gain a good knowledge of the policies and procedures within the nursery for such events as illness, accidents, safeguarding children and health and safety etc.
Working within current guidelines and legislation regarding the care and education of young children
To work towards gaining a standard required under the Level 3 Child Care qualification held
Contribute to ensuring that mandatory paperwork (accident, incident, health and safety lists, risk assessments, medicine logs) are being completed in line with nursery procedures
To ensure that practice within the area of responsibility is consistent with the standards laid down in the Early Years Foundation Stage (EYFS)
To work with qualified room staff to create and maintain a stimulating and challenging environment which meets the diverse needs of all children attending
With support and guidance of qualified staff create and maintain a stimulating outdoor area supporting all areas of learning with support and guidance of qualified room staff ensure development reviews are being completed in line with the statuary requirement, following transition procedures set out by room leaders
To liaise and engage with parents who access the Nursery, to provide advice and support and answer questions in line with the settings
Key Person role: To develop personal skills and practice within the EYFS framework and standards and undertake any professional development as identified during performance monitoring at staff supervisions
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Room Leader
Team Leader
Section Leader
Eary Years Lead Practitioner Level 5
Employer Description:At Pepperberry Nursery and Preschool in Wilmslow, we provide a warm, stimulating environment where your child can learn, enjoy and flourish. Our experienced team is dedicated to fostering a love of discovery and preparing children for their journey into full-time education. With a focus on tailored care and enriching activities, we ensure every child feels valued, happy, and confident.Working Hours :Monday to Friday between the hours of 8.00am and 6.00pm (rota will be agreed in advance).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
