Customer Care Officer - Renfrewshire - Salary up to £30,000 CBW have a new opportunity for a proactive and empathetic Customer Care Officer to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key ResponsibilitiesAct as the main liaison between tenants/residents and the construction team throughout the duration of works.Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates.Schedule and coordinate access for construction works, ensuring minimal disruption to tenants.Maintain accurate records of all communications and issues raised by tenants and stakeholders.Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently.Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys.Monitor customer satisfaction levels and assist in implementing improvements where necessary.Attend resident meetings and community events as required to build positive relationships with stakeholders.RequirementsProven experience in a customer service or complaints handling role, ideally within housing / constructionExcellent communication and interpersonal skills, with the ability to remain calm under pressure.Strong organisational and time management skills.Ability to build rapport and maintain positive relationships with diverse stakeholders.A proactive approach to problem-solving and a strong sense of empathy.Competent in Microsoft Office and customer service management systems.DesirableKnowledge of housing association practices and social housing legislation.Experience working on refurbishment or planned maintenance projects.BenefitsCompetitive salary22 days annual leave + bank holidaysPension schemeTraining and development opportunitiesSupportive and inclusive team culture....Read more...
Are you a CNC or Conventional Miller with a passion for programming machines? Or are you ready to embark on a journey of learning and skill development to become an expert machinist? If yes, then this could be the role for you!We’re on the lookout for individuals like you! Receive comprehensive training and support to elevate your skill set and thrive in an environment that values initiative and problem-solving.Key Skills required:
Ideally you will have experience of Fanuc control system, to program, set and operate. We would also consider candidates with experience of any of the following Fanuc/Heidenhain/Fagor control systems.Be able to programme the machine from a drawing then machine the part with minimum supervision.Carry out offline programming at the work centre, training can be given to support this.Ability to be flexible in a dynamic working environment.Work on own initiative, proactive problem solvers.Keen to learn and develop new skills.Willing to work overtime at short notice.Physically fit.Good standard of English, written, spoken, and reading.
Location:
The role is based at our machine shop in Inchinnan Business Park, Renfrew, beside Glasgow Airport
Work Pattern:Normal working hours are as follows:
Mon-Thurs: 0745hrs to 1610hrs – 10min paid tea break, 25 min unpaid lunch breakFri: 0745hrs to 1245hrs – 10 min paid tea break
To suit short term business requirements, you may be required to work, day shift, night shift or back shift , this is a condition of the employment.Benefits:
37 hours per week, basic pay is £35,800-40,000.The potential of around 300 hours overtime per year, paid at time and a half outside normal hours and double time Saturday after 12noon and all-day SundayOngoing Learning & Development to gain further qualifications that will lead to progression within the role. Including nationally recognised qualificationsHoliday entitlement, 25 days annual holidays and 8 days public holiday each holiday year, paid at average hourly rate for past 52 weeks.One additional day annual holiday for every 10 years' service completedCompany pension scheme, offering 4.2% company contributionCompany discretionary sick pay, after first yearEnter the company pension scheme immediatelyStaff uniformTea and Coffee
In-situ ReserveThere is also the potential for the candidate to support our in-situ machining squad during busy periods, offering a higher rate and more hours, working at various sites throughout the UK and occasionally abroad. The rate is generally 1.5 times the machine shop rates and consist of 10-12 hour working days.About UsWe are a family-owned company operating in a fast-moving environment offering machining services to all sectors of industry from aerospace to medical industries and nuclear to MOD.We provide a sub-contract machining service, across a broad cross section of sub-contract work, with extensive in-house machining facilities. We also specializing in supplying machining services such as the design, manufacture, and use of portable machine tools, for onsite, in situ and subcontract machining.Ready to Elevate Your Career?To take the first step, email your CV and a compelling cover letter to the link provided & we will be in direct contact.Join us on this journey where precision, innovation, and your potential align!....Read more...
