To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to:
Greeting, and directing patients
Effective use of the appointment system
Booking appointments
The processing of information and assisting patients as required
To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team
Liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers
To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team
Supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
To support staff with the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
If successful in completing this apprenticeship, there would be progression into business administration as the role develops
Employer Description:Red House Medical Centre is proud to be one of the longest established practices in the area. It has been in existence for over 100 years, originally in the Roker area of Sunderland. Over the years we have successfully developed our premises at Red House to accommodate the expanding clinics and the recruitment of trained clinical staff.Working Hours :Monday, 8.00am - 6.00pm,
Tuesday, 8.00am - 3.00pm,
Wednesday, 8.00am - 4.00pm,
Thursday, 8.00am - 3.00pm,
Friday, 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
