Answering resident queries via phone, email, and web chat
Logging and tracking repair requests accurately in our system
Providing clear and helpful advice to residents, ensuring a positive customer experience
Working closely with colleagues to resolve issues efficiently
Keeping records up to date and maintaining accurate information
Training:You will complete a variety of induction training to settle you in and then begin your Level 3 Customer Service Apprenticeship. If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.
Training will be scheduled in line with working pattern.
Location: BasildonTraining Outcome:
The Level 3 Customer Service apprenticeship is a gateway to further career opportunities, such as Customer Service Management, Account management or sales roles.
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Employer Description:The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.Working Hours :Monday - Friday between 08:00am - 18:00pm (35 hours)Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
