As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday & Tuesday
(08:45- 18:00)
Wednesday
(07:45- 18:00)
Thursday
(07:45- 19:00)
Friday
(07:45- 17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
With on the job training, you will learn to support the team in effectively running the business, this would include:
Liaising with customers, counter parties, suppliers in a professional and courteous manner
Meeting support - scheduling meetings, attendance and action notes to be taken and followed up in a timely manner
Sales process support via timely completion of actions and chase ups, and updating of CRM
Support in submission of grant applications including data gathering and research
Support with timely and accurate production of monthly revenue reports and invoices for clients
Submission of unavailability paperwork to National Grid
Inbox monitoring
Tracking projects and regular updating of lists to ensure deadlines are kept
Any other ad hoc duties as and when required
Training:
Level 3 Business Administrator Apprenticeship Standard
Training in relevant admin processes will be provided on premises and virtually where needed
Training Outcome:
Upon successful completion of the apprenticeship, there is the possibility to secure a full-time permanent Admin Assistant role with VEST
Career progression and helping people to grow is something we are passionate about
Employer Description:Decarbonising electricity is vital to cutting global emissions. To allow electricity grids to hit 100% renewable generation, battery storage needs to be built in the GWs. VEST Energy is a clean tech trading house focused on battery storage. Our mission is to get more battery assets onto electricity grids. We help companies understand the business case for battery storage, build their assets and provide a route to market for these assets in trading markets.Working Hours :Monday - Friday, 8.30am - 5.30pm with 1 hour lunch.Skills: Communication skills,Customer Care Skills,Initiative,IT Skills,Organisation skills,Problem solving skills,Team work....Read more...
Managing assessment processes
Providing guidance on academic regulations
Supporting examination boards
Coordinating programme handbooks
Assisting with quality reviews, committees, and University events
Training:37-hour week.
Monday to Friday, typically 09:00 to 17:00 (16:30 on a Friday).
Training Outcome:
Future opportunities to remain within the team as an Administrator may be available, subject to business requirements
Employer Description:Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education's University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power. Discover more about us.Working Hours :Monday to Friday typically 09:00 to 17:00 (16:30 on a Friday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Planning and leading activities
Caring for the children
Assisting with meal times
Risk assessing when out and about
Nappy changing etc.
Training:
On completion you will have a Level 3 Early Years Educator diploma, including Paediatric First Aid, and Functional Skills if required. You will meet your assessor once a month
We are based in Seaton Burn, NE13
Training Outcome:
Depending on personal reviews there may be the opportunity to stay with the company as a member of staff
Employer Description:TOTS ARE US are a bespoke Ofsted registered childcare provider based in Seaton Burn. We say 'childcare provider' but we are more like an extension of your family. Every child is treated as if they are our own and are all loved as equally.Working Hours :Monday to Friday, flexible hours based on childcare requirements. Hours to be given the week prior. The setting operates between the hours of 07:00 and 18:00, so your shift pattern will lie somewhere within these times.Skills: Communication skills,Attention to detail,Customer care skills,Team working....Read more...
Key Responsibilities of the Role (But not limited to the role):
Conduct and Legalisation:
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customers specific needs through the recommendations made, selection and purchase of all types of eye-wear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock take activity as determined by the management team
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day to day retail operation within your store, escalate to line manager where required
Team Work and Communication:
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management.
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high quality eyewearensuring;
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course.
Practice ownership you could go into business yourself, partnership or franchise.
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills....Read more...
