You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards
Responding to all initial inbound queries
Supporting the sales team with the process flow for customers
Work with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, order processing and foster a continuous improvement in our service and adaptability to a business’s ever-changing needs
Provide full appointment setting including calendar management, scheduling, and attending customer meeting calls, distributing actions, and compiling reports · Work with wider teams to ensure a smooth user experience
Customer retention and growth · A customer-centric approach always is essential
Training:Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours.
At the end of your training, you will complete a project, a portfolio of evidence and discussion to gain a level 3 Business administrator apprenticeship.Training Outcome:
This role will lead the candidate to a Business Development Manager role.
Employer Description:EZOO is a growing innovative company based in Kenilworth who offer an electric car Salary Sacrifice allowing employees to save up to 60% off the price of an electric car. The savings are made from the deduction of Tax and NI contributions from the gross salary of the employee. We offer the scheme at net zero cost to the employer. We provide an all-inclusive package with the Car, Insurance, Maintenance and Breakdown cover for a monthly fee with market leading Early Termination protectionWorking Hours :To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.30-5.00pm with the flexibility of working some Saturdays with time off in Lieu.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
In this role, you’ll gain hands-on experience in customer support, sales administration, and CRM management while working towards a nationally recognised qualification. You'll be a key part of the team, handling customer inquiries, managing contracts, and helping to deliver a seamless experience for their customers.
Your tasks will include:
• Gathering and processing the required information to onboard new customers • Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set• Understanding the end-to-end process for all fines and excess mileages• Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery• Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters• Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a revie• You will manage and maintain our CRM system (Zoho) – for data entry, lead management, maintain data quality standards. • Supporting sales of the EZOO products, responding to queries, handling initial inbound queries for Business Subscriptions• Working with your Line Manager as well as the wider team including Account Managers to deliver efficient driver onboarding, and order processing • Working with wider teams to ensure a smooth user experience
Training:Training to be provided:
Business Administration Level 3
Functional Skills in English and maths (if required)
Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in busienss adminsitartion and customer service with plenty of support and training to help you grow and develop professionally. Employer Description:EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years.
We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability
whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...Working Hours :To accommodate our customer base, this role will require flexible working hours, typical office/working hours will be 8.30-5.00pm Monday-Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
Focus on effective customer account management, aiming to increase the company’s customer base and develop long-term collaborative relationships within the building trade
Maintain up-to-date product and industry knowledge
Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers
Keep in touch with both leading banks depots regularly via the telephone and using our customer engagement messaging tool
Develop long-term collaborative relationships with customers
Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls
Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard qualification
Training provided by an in-house Learning & Development Team
Support from an external training provider
15-month programme including a minimum 12 month learning period plus end point assessment
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship
Training Outcome:
Full-time employment with Howdens may be offered to the right candidate.
Employer Description:Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence. At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.Working Hours :Monday - Friday, 9.00am - 5.00pm, shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Patience....Read more...
