JOB DESCRIPTION
Technical Service Representative
Salary: $70,000 - $90,000 annually
Department: Sales
Reports To: Regional Sales Manager
FLSA Status: Exempt
Position Summary
The Technical Service Representative is responsible for providing technical expertise and service support to customers within an assigned territory. This position works directly with customers to optimize coating performance, resolve process issues, conduct product evaluations, provide training, and support new product implementations. The role serves as a key technical resource, partnering with customers and internal teams to ensure customer satisfaction and product success. [FWK - Tech...esentative | Word]
Essential Duties and Responsibilities
Serve as the primary technical resource for assigned customers and territory accounts.
Analyze customer issues and recommend solutions to improve product performance and application processes.
Conduct on-site product testing, evaluations, and process refinements.
Provide customer training on products, application techniques, and best practices.
Support equipment installations, startups, and technical troubleshooting activities.
Evaluate coating performance and assist customers with quality improvement initiatives.
Document service activities, technical findings, and customer recommendations in a timely manner.
Conduct process audits and identify opportunities for operational improvement.
Collaborate with laboratory, operations, product development, and sales teams to resolve complex technical issues.
Maintain a strong working knowledge of company products, technologies, and industry trends.
Represent FinishWorks professionally at customer facilities, trade shows, and industry events.
Travel throughout assigned territories to support customer needs.
Prepare regular reports on customer activities, technical support efforts, and project progress.
Perform additional duties and special projects as assigned. [FWK - Tech...esentative | Word]
Qualifications
Required
High school diploma or equivalent required.
Minimum one year of industrial finishing, coatings, manufacturing, laboratory, or related technical experience.
Valid driver's license and ability to travel extensively.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Proficiency with Microsoft Office applications.
Preferred
Experience with industrial wood coatings, paint systems, or finishing applications.
Experience conducting customer training programs.
Technical laboratory or formulation experience.
Experience working directly with manufacturing customers. [FWK - Tech...esentative | Word]
Benefits
Competitive salary range of $70,000 - $90,000
Medical, dental, and vision insurance
401(k) with company match
Paid vacation and holidays
Company-paid life insurance
Career development opportunities
Travel and customer-facing technical experienceApply for this ad Online!....Read more...
JOB DESCRIPTION
Compensation:
Base Compensation Range: $70,000 - $90,000
Uncapped earnings potential - get paid for your performance!
Outside Sales Reps that completed their first year average over $135K, with our top rookies earning over $200K.
Overall, veteran Stonhard Sales Reps average over $230K per year!
20% of our US sales team made over $300,000 per year
Employee Benefits:
Stonhard invests in our people - 401K matching AND a 100% company sponsored pension plan, along with strong medical, dental & vision benefits programs
World-class training and a commitment to ongoing career development and long-term growth
40% of Stonhard's US sales team have been with the company for 10+ years
You'll have flexibility to work from your home office when not in the field meeting clients
Supplemental Pay Types: Commission Pay, Car Allowance, Reimbursement for Business Expenses
Key Responsibilities:
Drive B2B sales growth through in-person sales calls by meeting/exceeding activity goals for quotes and orders
Proactively identify new business opportunities (ZoomInfo subscription provided) and implement effective sales solutions quickly
Maintain accurate customer records, project details and activity logs using Salesforce CRM
Oversee project management responsibilities at installation sites, coordinating work with Stonhard's Construction Division approved installation crews (including occasional weekend/holiday installations)
Qualifications:
Two or more years of related sales B2B experience preferred, specializing in construction, industrial, or commercial markets
Strong oral and written communication, presentation, organization and planning skills
Ability to thrive in a self-directed and fast-changing environment with a high degree of flexibility
Computer literacy required, including experience with CRM systems (Salesforce, ZoomInfo) and Microsoft 365
Valid driver's license and reliable transportationApply for this ad Online!....Read more...
Senior HR Manager / HR DirectorLocation: Indianapolis, IN Salary: $100,000–$130,000 + 10% Bonus In-OfficeWe’re partnering with a well-established retail group in Indianapolis that’s looking for a strong HR leader to take ownership of the local HR function.This is a hands-on role where you’ll be close to the business, working with leaders and employees every day while also managing and supporting an HR team. You’ll have a broad HR remit and the opportunity to really shape how the local business supports, develops and retains its people.About You
You’ve built solid HR experience within a larger, fast-moving organizationYou’ve managed an HR team and enjoy being a hands-on leaderYou’re comfortable working with both hourly and salaried employeesYou know your way around employee relations, recruiting, training, retention and complianceYou have experience with payroll and benefitsYou’re approachable, organized and comfortable having the sometimes difficult conversationsYou’re someone the business can rely on and who enjoys building strong relationships
What You’ll Do
Lead the local HR function and manage the HR teamPartner with managers and leadership on employee relations and performanceOversee recruiting, onboarding, retention, training and complianceSupport payroll and benefits across the businessWork closely with the corporate HR team while staying connected to the local operationCoach managers through employee issues and performance plansHelp improve HR processes and create a consistent employee experienceBe a trusted point of contact for employees and leadership
....Read more...
