As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions - Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.21 per hour- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 20 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :18 hours per week, on a shift pattern basis, between Monday-Sunday, 7:00am-10:00pm, exact days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Team working....Read more...
As an apprentice Operations Administrator, with mentoring support, you will be responsible for providing administrative support to ensure the efficient operation of the Huntingdon Workshop.
You will support customers, managers and colleagues in all departments in a variety of administrative tasks. A high level of organisation and time management is critical; the Workshop Department is a fast-paced environment where attention to detail is essential.
Communication via telephone, email and face-to-face is vital to ensure customers and colleagues are kept up to date with job progress. Tasks will be completed accurately, to high standards in a timely manner
RESPONSIBILITIES:
• Check if equipment coming into the workshop is covered under warranty or KTCP and confirm with the customer if a hire replacement unit is required
• Arrange workshop deliveries and collections with couriers
• Relay any changes to workshop job status with customers via email/telephone
• Forward estimates, loss and damage charges to customers as required
• Raise purchase orders for spare parts and replacement stock
• Raise and process workshop contracts and other documents according to booking-in forms and purchase orders, ensuring all profile fields are completed and kept up to date
• Ensure workshop job cards are signed by technicians and accompanying tick sheets are present
• Ensure all workshop contracts have the notes field detail kept up to date
• Assist accounts with any workshop invoice queries, raising credits where necessary
• Answer and direct phone calls
• Ensure QlikView is correct at all times
• Attending any training courses as and when required
• Carry out other duties and tasks as and when required
• Comply with Health and Safety regulations to safeguard the interests of the business, our people and customers.Training:The apprentice will receive training from Hire & Workshop Controller team. The practical period is the time dedicated to the development of the knowledge, skills and behaviours for your apprenticeship which includes the following components;
• Level 3 Diploma in Business Administrator (optional) • Business Administrator – Knowledge, Skills and Behaviours • Maths and English Level 2 (exemptions apply).
The apprentice would be assigned a Business Services assessor through the college, who would typically come out to visit in the workplace to assess workplace competence. The knowledge side would be provided via workshop remote sessions, assignments, evidence of workplace competence. Portfolio would be checked via an online Smart Assessor.Training Outcome:Full-time role – Hire & Workshop ControllerEmployer Description:KOREC specialises in providing measurement solutions, surveying equipment & mapping systems for the geospatial, engineering & construction sectors in the UK and Ireland.
We provide geospatial equipment for hire and sale, that can deliver the success you need – transforming your outcomes by bringing speed and certainty to your work.
We partner with industry leaders like Trimble to bring geospatial solutions that are as innovative as they are effective. We trust Trimble because their high-quality surveying equipment removes the need to repeat tasks to maintain accuracy.Working Hours :8:30am-5:00pm & 37.5 hours Flexible study time with lunch break
Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Finding and identifying mechanical faults, for example in the brakes, gears or fuel pumps.
Checking for problems in newer vehicles with testing equipment connected to the vehicle's electronic control unit (ECU).
Carrying out repairs, which could include replacing damaged parts.
Carrying out routine servicing and checks.
Training:
Our training partner will deliver a high-quality Level 3 Motor Vehicle Service and Maintenance Technician programme here in our bodyshop.
No college attendance required.
You will work alongside a highly skilled mentor who will support you in becoming a skilled and qualified technician. It is essential to be able to follow instructions to gain an understanding of the company and vehicle manufacturer processes.
Motor vehicle service and maintenance technician (light vehicle) (level 3)
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Training Outcome:
A career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager and Master Technician. The opportunities are endless.
Employer Description:Manheim Vehicle Solutions is an evolving business, supporting customer de-fleet and handover services.
This a development position designed to develop an individual to the position of a technician. This role will be in line with working with a mentor. Training will be provided that has been designed to teach and develop an individual in vehicle mechanics and electrics to gain an understanding of both aspects, this is so able to get to a level where they able to carry out most repair work. A Training programme will also be provided to gain the accreditation for an NVQ Level 3 in motor vehicle mechanics. Following this qualification, it is expected that the individual will follow a manufacturer supported development programme.
Team members are responsible for ensuring all customer defined requirements are delivered, ensuring operational and customer service excellence is achieved.Working Hours :Typically 07.00 - 16.30, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Physical fitness....Read more...
