Taking orders from customers, via the phone, emails and website requests
Processing the order on their internal system
Answering queries for customers via the phone and email and liaising with the internal team for support
Creating accounts on the internal system
Sending price lists to customers
Speaking to customers' faces when they come into the trade counter at reception
SKILLS REQUIRED:
Examples: (Please make sure these are relevant to the apprenticeship)
Confident and people person as will be speaking to lots of different customers
Excellent communication skills (written and oral),
Strong IT skills,
Effective time management (Planning & Organising),
Problem-solving & analytical skills,
Really lovely team, looking for a hands-on team player
Training:https://www.instituteforapprenticeships.org/
Functional Skills level 1 / 2.
You are required to come into the City Hub campus 1x Monday a month to join the other apprentices - you will be set work in this class to do over the month which will be marked and feedback given. You will have one-to-one every 4-6 weeks via Teams/and set tasks with the employer on teams or face-to-face review. Meetings will take place with the assessor and the employer every 12 weeks, this is also either face-to-face or via teams.Training Outcome:Progression into an office-based business administration role.Employer Description:We are one of the largest suppliers of Underfloor Heating Systems in the UK, but still able to offer personal service with our staff based in Nottinghamshire. We are dedicated to supplying the best quality underfloor heating products at affordable prices & this is supported by first class customer service & advice. So whether you are just tiling a small bathroom or looking for a full home heating system, we are confident that we have the right system for you. Our Range includes water underfloor heating kits or just the underfloor heating manifold, underfloor heating pipe, heated floor mat, free cable, insulation, mirror demister pads, plus many products.Working Hours :Monday – Friday. 8.30am - 5pm with 45 mins lunch break. 4pm finish on a Friday.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Initiative,Non judgemental....Read more...
