Stabilities and Formulation Scientist Location: Harlow, Essex Contract: Permanent Hours: Full time, part time and condensed working hours considered. Salary: Up to £75,000Meditalent have an exciting opportunity for an experienced Stabilities and Formulation Scientist to join a well-established team at a leading healthcare provider based in Harlow, Essex.Key Responsibilities:
Ensure the highest standards of patient safety and product quality by following UK regulatory standards.
Review and update stability protocols, prescription processes and associated standards to ensure patient-centred outcomes.
Manage research and development initiatives.
Guide/train colleagues and customers on stability management.
Conduct risk assessments, manage incidents and non-conformances to drive continuous improvement.
Work with internal stakeholders to build relationships and deliver the highest standards of service.
The right candidate:
Experience in stability management and scientific research.
Master’s degree in a scientific field.
Expertise in scientific process and stability management.
Ability to communicate with stakeholders and maintain quality standards.
Benefits:
Generous holiday allowance + bank holidays
Training and development programmes.
Employee discounts at a range of retailers.
And much more….
For more information, please apply with your cv!....Read more...
Zest Optical are currently working alongside a lovely independent practice in Harlow, Essex to recruit an Optometrist into their team.
With a reputation for offering the highest level of care and a range designer products, they are looking for somebody who shares their passion for creating a unique experience for each patient who visits.
Optometrist – Role
Modern practice with an established patient base
Relaxed clinics with 40 minute tests
Advanced equipment inc. OCT, iCare tonometer, Topcon MYAH and more
Support of an experienced team
Flexible working arrangements available
No late nights or Sundays
Optometrist – Requirements
GOC registered Optometrist
A passion for offering unique and memorable service to patients
Must be calm, comfortable and confident at all times when talking to patients
Optometrist – Salary
Paying up to £65,000
Continued career development opportunities
Wide range of additional benefits
To avoid missing out on this opportunity, please send your CV across to Kieran Lindley using the ‘Apply’ link as soon as possible.....Read more...
Zest Optical are currently looking for a Dispensing Optician to join an advanced independent based in Harlow, Essex.
This is an outstanding opportunity to join a fashionable practice which holds a great reputation for offering the highest levels of service and a wide range of popular and unique designer brands.
The modern practice offers the opportunity to work in a service orientated environment and a close-knit and highly supportive team.
Dispensing Optician – Role
Modern, patient focused practice
Single testing environment offering plenty of time with patients
Advanced equipment across the practice
Leading the high quality team with the focus on high levels of customer care
Provide comprehensive dispensing service
No Sundays, bank holidays or late finishes
Dispensing Optician – Requirements
GOC registered
Must be calm, comfortable and confident at all times when talking to patients
Maintain the high level of customer care expected by patients of the practice
Ability to learn and want to develop
Dispensing Optician – Salary
Base salary up to £35,000
Range of additional benefits
To avoid missing out on this opportunity, please send your CV across to Kieran Lindley using the ‘Apply’ link as soon as possible.....Read more...
Pharmacy Technician Position: Pharmacy Technician Location: Harlow Salary: Up to £34,000 Contract: Permanent, Full time, Hybrid, Night ShiftMediTalent is seeking a dedicated and experienced Pharmacy Technician, specialised in Oncology to join a dynamic team at a leading healthcare provider based in Harlow. If you’re passionate about patient care, leadership, and professional growth, this is the perfect opportunity to take your career to the next level.As the Senior Pharmacy Technician, you'll work closely with the Pharmacy Manager to oversee the day-to-day operations of the pharmacy department, ensuring the highest standards of patient safety and pharmaceutical care. This role offers the chance to make a tangible impact on patient outcomes while leading and mentoring a team of skilled pharmacy professionals.Requirements:
NVQ Level 3 in Pharmacy Services or equivalent
Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC)
Oncology experience/BOPA/SACTS
Leadership or supervisory experience (preferred but not essential)
Excellent communication and organizational skills
Commitment to high standards of patient care and safety
Key Responsibilities:
Lead, mentor, and support the pharmacy team
Ensure accurate dispensing and distribution of medications
Manage inventory and oversee stock levels
Maintain compliance with GPhC standards and regulatory guidelines
Collaborate with healthcare teams to resolve medication-related issues
Drive improvements and ensure quality governance in the pharmacy
To apply please send your CV or call/text Lena on 07788528060.Please Note: Due to our client’s requirements, UK-based experience is essential for this role. Referral Program: Know someone who might be interested? We offer a great referral scheme, contact us for more information. ....Read more...
Job Title - Multiskilled Maintenance Engineer Rate – £60,000 Shift – Perm Nights Industry - FMCG/Food Location: EssexSynergi are recruiting for a Multi skilled Maintenance Engineer to join one of the leading FMCG Manufacturers whose product is consumed across the world. This is the chance to join a company who will help you develop and grow as a Maintenance Engineer. You will be working alongside other Maintenance Engineers with a vast amount of experience. Roles & Responsibilities as a Multi skilled Maintenance Engineer:- Conducting Reactive and planned Maintenance on high-speed production machinery. - Responding quickly and efficiently to any unscheduled plant stoppages. - Working closely within the engineering & production team to ensure maximum efficiency.
Possess a good level of understanding to the process, products and all quality procedures.
Responsible for overseeing Planned Maintenance
Diagnosing faults
Identifying problems on machinery and implementing solutions.
The Ideal background of a Multi skilled Maintenance Engineer:
Recognized Engineering Qualification
A recognised engineering apprenticeship, with a formal qualification.
Food Safety awareness (desirable)
Experience of industrial 3 phase motor and control systems and their interaction with modern PLC systems.
Experience of a plant with pneumatic control and operation and common industrial bearing systems
Why Join this company:
Be part of a growing, global company with a proud heritage and exciting future.
Work in a fast-paced environment where your skills make a daily impact .
Join a business that values its people, safety, and continuous improvement.
Competitive salary, benefits, and long-term career development opportunities.
What you need to do nowIf you are interested in this role, please apply through this advert.....Read more...
Optical Practice Manager Job – Independent Opticians – Harlow, Essex
Zest Optical is currently recruiting for an Optical Practice Manager to join a high-end, independent opticians based in Harlow, Essex. This is a fantastic opportunity to become part of a forward-thinking team in a modern and stylish practice known for delivering exceptional eye care and offering a unique range of designer eyewear.
Optical Practice Manager – The Opportunity
Join a well-established independent practice with a reputation for excellence in both service and style.
Lead and inspire a close-knit, highly supportive team focused on patient care above all else.
Enjoy a welcoming, service-led environment with no Sunday work, bank holidays, or late finishes.
Benefit from full autonomy to implement new ideas and drive business growth with the backing of a supportive Director.
Key Responsibilities
Oversee day-to-day practice operations ensuring smooth and efficient service delivery.
Lead, direct and motivate the team to maintain the highest standards of patient care.
Train and support staff in both technical and customer service areas.
Collaborate with the Director to develop strategies for continued success and growth.
What We’re Looking For
Proven experience in a leadership role within the optical industry.
Strong communication and organisational skills.
Passion for delivering outstanding customer service.
Ability to lead by example and inspire team success.
Salary & Benefits
Competitive base salary of up to £38,000.
Additional benefits and performance incentives.
Excellent work-life balance with sociable working hours.
Apply NowTo take the next step in your optical career, apply now or send your CV directly to Kieran Lindley via the ‘Apply’ link. Don’t miss out on this exciting opportunity in Harlow, Essex!....Read more...
Children’s Team Leader – EBD Service – £30,000 – Harlow
We are currently recruiting on behalf of a well-established and highly regarded care provider who is seeking a Children’s Team Leader to join their specialist Emotional and Behavioural Difficulties (EBD) service based in Harlow.
This is an excellent opportunity for a motivated and experienced individual to step into a leadership role within a nurturing, child-focused residential setting. The home supports young people with complex emotional and behavioural needs, and the ideal candidate will bring both resilience and compassion to the role.
The Role:
Supporting the Registered Manager with the day-to-day operations of the home.
Leading shifts and offering hands-on support to children with EBD.
Supervising and mentoring a team of support workers.
Ensuring a high standard of care is delivered at all times.
Promoting emotional well-being, safety, and positive behavioural support strategies.
Supporting care planning and contributing to reviews and assessments.
Requirements:
Minimum of 1–2 years’ experience in a children’s residential setting, ideally supporting EBD.
Level 3 Diploma in Residential Childcare (or equivalent) – essential.
Confident in leading a team and managing challenging situations.
Strong understanding of safeguarding, trauma-informed care, and children’s rights.
A passionate, empathetic, and professional approach.
Package:
£30,000 per annum.
Full-time, permanent role.
Ongoing training and professional development.
Supportive team and management structure.
A real opportunity to progress within a growing organisation.
This is a fantastic chance to join a passionate team and make a meaningful difference in the lives of young people. Our client is looking for someone with genuine dedication to improving outcomes and providing stable, nurturing care.
Interested?....Read more...
Junior IT Support Analyst - Harlow, Essex - £30-33,000 per annum Are you looking to kickstart your IT career and join a leading company based in Harlow? CBW are recruiting for an established contractor that is seeking a motivated and ambitious IT Support Technician to join a growing team and provide first-class technical assistance across a range of systems and services. Brief Overview;Monday - Friday 8am - 5pm Permanent position Office based - hybrid after probation £30-33,000 per annum (DOE)Clear progression opportunities Role Overview; We are seeking a dynamic and detail-oriented individual eager to contribute to a wide range of tasks and systems. As part of the team, you will leverage your analytical mindset and problem-solving skills to enhance our business systems and processes. This role offers the opportunity to work across diverseprojects, collaborating with internal teams and external partners to drive operational efficiencies and deliver exceptional solutions. Key Responsibilities:Demonstrate a willingness to learn and adapt to various systems and tasks.Collaborate closely with the Head of Systems Development and external partners.Gather and analyse system performance data to drive informed decisions.Accurately translate project requirements into system developments and implementations.Manage both complex and simple projects within Alphatrack Systems and Group functions.Configure and develop business systems for internal and external customers using Tesseract and other tools.Optimize Tesseract and oversee stakeholder engagement to implement changes.Develop and deliver process mapping, system user guides, and training materials.Ensure the seamless day-to-day operation of Tesseract and its integration with other systems.Support administrative and operational teams with technical expertise.Streamline processes within Tesseract to enhance efficiencies.Provide IT analytical support and utilize tools like Google for investigative purposes OperationalOffer first-line technical support to end-users to identify IT issues via phone, email, or in person.Resolve issues in collaboration with other partners and stakeholders.Lead the implementation of new systems and applications.Drive process efficiency by streamlining workflows and optimizing system usage.Generate and interpret performance data to improve operational effectiveness.Maintain KPI reports, management dashboards, and performance metrics to support the Business Support team.Handle customer and internal staff requests with a high standard of customer service.Monitoring system performance and addressing any problems or issuesDocumenting procedures and issues for future referenceVersion 1.1 Testing and evaluating new and/or enhance existing technology for possible/planned implementationOrganisational skills to prioritise and manage multiple tasks and/or projects simultaneouslyAbility to work autonomously and as part of a team SystemsMS Office (Excel, Word) – RequiredTesseract – AdvantageousSQL – AdvantageousCompleat (Sage compatible) – AdvantageousStock Right Now – Advantageous IIS – AdvantageousSAP Crystal Reports – Advantageous Microsoft Applications: Visual Basic, MS Access, CRM Dynamics – AdvantageousProgramming & Integration: PHP, MySQL, JSON, API REST technologies – AdvantageousAI Technologies: Usage and implementation – AdvantageousIoT Platforms: Usage and implementation – AdvantageousQliksense (Business Analytics): Design and implementation – Advantageous....Read more...
CNC Turner Location: Harlow, Essex Salary: Circa £40k for Day Shift and circa £50k for Night Shift (negotiable dependant on experience) Benefits:25days holidayPensionOn-site parkingFree tea / coffeeProfit related share schemeInternal progression and career development opportunities Are you a skilled and experienced CNC Turner, looking to join a company that invests in its staff and CNC machine tools? Are you looking for a position that can offer a clear and structured career path? Would a joining a company that will offer you opportunities in up-skilling your skills and experience be of interest to you? Company Profile An established leader in the subcontract manufacture of highly precision machined components for various industry sectors are looking for skilled and experienced CNC Machinists / Programmers to join their team of engineers due to expansion. Working Environment:Working alongside a friendly, helpful team of other CNC Turners & ManagementA very clean engineering workshop environment and the house keeping is alwayswell-maintained as well as the equipment and machineryEvery machine is well ventilated, and each has its own extractorState of the art facilityGreat company to work for with good job prospects and internal progression as theylike to promote from withinInvesting heavily in state-of-the-art equipment, technology and staff training / development Job Profile As the successful CNC Turner Programmer Setter Operator, you will be working on state-of-the-art machine tools alongside a friendly team of helpful and friendly engineers, producing small batches of high tolerance parts / components. Duties:Programming, setting and operating Mazak CNC MillTurn machines with Mazatrolcontrols (previous experience on Lathes with Driven Tooling and Mazatrol controls would be desirable but not essential as training can be provided).Producing components from engineering drawings with batch sizes ranging from 1 to100 off.Machining to tolerance of +/-0.01mm from materials such as Brass, AluminiumStainless Steel and Inconel Skills:Able to read and interpret engineering drawings, producing programs from scratchProven experience of Programming Setting and Operating CNC Lathes (ideally with Mazak CNC MillTurn machines with Mazatrol controls, but not essential as training can be provided)CADCAM programming would be an advantage but not essentialBackground in a subcontract machine shop would be an advantage Hours:Day and Night shifts available39hrs per weekDay Shift - 7am to 4pm Monday to Thursday & 7am to 12pm FridayNight Shift – 4pm to 2am Monday to Thursday (plus 25% shift premium)Lots of overtime available (up to 15hrs per week) paid at x1.5hrsBolt-On Personnel and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex, age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Bolt-On Personnel and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Bolt-On Personnel, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Bolt-On Personnel.....Read more...
CNC Miller Location: Harlow, Essex Salary: Circa £40k for Day Shift and circa £50k for Night Shift (negotiable dependant on experience) Benefits:25days holidayPensionOn-site parkingFree tea / coffeeProfit related share schemeInternal progression and career development opportunities Are you a skilled and experienced CNC Miller, looking to join a company that invests in its staff and CNC machine tools? Are you looking for a position that can offer a clear and structured career path? Would a joining a company that will offer you opportunities in up-skilling your skills and experience be of interest to you? Company Profile An established leader in the subcontract manufacture of highly precision machined components for various industry sectors are looking for skilled and experienced CNC Machinists / Programmers to join their team of engineers due to expansion. Working Environment:Working alongside a friendly, helpful team of other CNC Machinists & ManagementA very clean engineering workshop environment and the house keeping is always well-maintained as well as the equipment and machineryEvery machine is well ventilated, and each has its own extractorState of the art facilityGreat company to work for with good job prospects and internal progression as they like to promote from withinInvesting heavily in state-of-the-art equipment, technology and staff training / development Job Profile As the successful CNC Miller Programmer Setter Operator, you will be working on state-of-the-art machine tools alongside a friendly team of helpful and friendly engineers, producing small batches of high tolerance parts / components. Duties:Programming, setting and operating CNC Milling machines with Mazatrol controls (previous experience on 5 axis Machining Centres with Mazatrol controls would be desirable but not essential as training can be provided).Producing components from engineering drawings with batch sizes ranging from 1 to 100 off.Machining to tolerance of +/-0.01mm from materials such as Brass, AluminiumStainless Steel and Inconel Skills:Able to read and interpret engineering drawings, producing programs from scratchProven experience of Programming Setting and Operating CNC Machining Centres (ideally with Mazak CNC Mills machines with Mazatrol controls, but not essential as training can be provided)CADCAM programming would be an advantage but not essentialBackground in a subcontract machine shop would be an advantage Hours:Day and Night shifts available39hrs per weekDay Shift - 7am to 4pm Monday to Thursday & 7am to 12pm FridayNight Shift – 4pm to 2am Monday to Thursday (plus 25% shift premium)Lots of overtime available (up to 15hrs per week) paid at x1.5hrsBolt-On Personnel and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex, age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Bolt-On Personnel and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Bolt-On Personnel, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Bolt-On Personnel.....Read more...
Role/Responsibilities
This is an office-based role and requires some basic skills around IT (Excel/Word/Google/LinkedIn/social media) to help with recruitment and company visibility
This will be a blend of client-facing interaction and the necessary back-office record keeping/process associated with the recruitment business (Compliance/Vetting and screening etc.)
Above all a pleasant confident person with excellent verbal communication skills. (A lot of interaction is phone-based)
Training:
Full training will be given leading to a recognised Level 3 Recruiter Apprenticeship Standard Qualification
Full on-the-job training will be delivered
Off-the-job training will be supported by our Training Provider, Davidson Training UK Ltd
All training is carried out within the workplace during working hours
Training Outcome:
Career progression within the business
Employer Description:Eagle Construction Group has been at the forefront of connecting UK construction projects with skilled and unskilled labour. Our dedication to excellence, understanding of the industry, and commitment to our clients' success define who we are. Discover the team, the values, and the legacy that make us the go-to recruitment agency for contractors nationwide.Working Hours :Monday to Friday 35 Hour week (7.5 hours a day with 30 minutes unpaid lunch).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Provide administrative support to the Executive Assistant and HR Director
Assist in scheduling meetings, managing calendars, and handling correspondence
Handle confidential information with professionalism and discretion
Assist in HR-related tasks such as recruitment coordination, onboarding support, and employee record-keeping
Manage office supplies and ensure the smooth operation of office facilities
Support event planning and coordination, including meetings, training sessions, and company events
Training:Working towards completing Level 3 Business Administration Apprenticeship Standard. Work-based learning with attendance at Hertford Regional College once per month for workshops with the Assessor.Training Outcome:There will be opportunities for progression and a permanent position subject to performance.Employer Description:As an Independent Connections Provider (ICP), we have the authority to design, install, and maintain electrical connections to the electricity distribution network. We play a crucial role in linking new developments, commercial projects, and renewable energy systems to the grid.
Our status as an ICP allows us to offer a more streamlined and efficient service, reducing both the time and complexity involved in connecting to the electricity network. Our expertise not only helps our clients navigate regulatory requirements but also ensures that projects are completed on time and within budget.Working Hours :Monday to Friday 10am to 4pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Adaptability....Read more...
Jerounds Primary Academy are looking for an apprentice Learning Support Assistant to join our successful team in September 2025. Applicants must be enthusiastic and have excellent communication and interpersonal skills. Learning Support Assistants (LSA) would work alongside, and individually from class teachers.
You will work alongside class teachers in a variety of roles, including supporting an individual child, small groups of children, or the entire class. You will assist children with a wide range of abilities, needs, and learning styles.
The successful candidate will be able to provide academic, emotional, and social support to enable the children to achieve their best.
Duties include:
Work positively with all individuals or small groups of children, as a team, under the direction of teaching staff
Implement planned learning activities/teaching programmes as directed by the teacher, adjusting activities according to pupils’ responses as appropriate
As a team, and as an individual, support work with whole classes, individuals or small groups of children under the direction of teaching staff
To provide high-quality learning and offer appropriate stimulation and support to the children according to individual needs, as directed by the class teacher or school leadership
Training:Level 3 Teaching Assistant Standard.
All learning will be delivered online alongside full-time placement at the school. Training Outcome:Possible full-time employment upon completion of the apprenticeship. Employer Description:NET Academies Trust is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. As part of the Safer Recruitment process all shortlisted applicants will be subject to social media checks. The successful candidate will be required to undertake an enhanced disclosure from the Disclosure and Barring Service.Working Hours :Monday to Friday (8:45am - 3:45pm) Term time only.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are looking for an Appprentice to join our friendly Team, to support both marketing activity and day-to-day operations. Highlighting our company’s culture, values, and what sets us apart from other recruitmmet agencies.
This is an office-based position that requires some basic IT abilities (Excel, Word, Google, LinkedIn, Social Media, TikTok) to aid with hiring and promotion of the business. You need to be familiar with social media and have experience with using it.
Day to day you will:
Assist with marketing campaigns
Manage social media and create content to boost online presence
Design marketing materials using Canva and Adobe
Identify opportunites
Communicate with clients, candidates, and the internal team while offering administrative support.
Additionally, you cmay be asked to help with onboarding, screening, and vetting as needed.
We are seeking a highly organised, detail-oriented, and adaptable with the ability to multitask effectively.Training:
Full training will be given leading to a recognised Level 3 Business Adminsitrator Apprenticeship Standard Qualification
Full on-the-job training will be delivered
Off-the-job training will be supported by our Training Provider, Davidson Training UK Ltd
All training is carried out within the workplace during working hours
Training Outcome:
Career progression within the business
Employer Description:Eagle Construction Group has been at the forefront of connecting UK construction projects with skilled and unskilled labour. Our dedication to excellence, understanding of the industry, and commitment to our clients' success define who we are. Discover the team, the values, and the legacy that make us the go-to recruitment agency for contractors nationwide.Working Hours :Monday to Friday 35 Hour week (7.5 hours a day with 30 minutes unpaid lunch).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Social media skills....Read more...
Accounts Receivable & Payable
Monitoring the Debtors Ledger & Creditors Ledger to ensure timely collections & payments
Calling customers (debtors) for all unpaid invoices
Flagging overdue accounts & following up on any delays in payments/collections
Financial Reporting
Assisting with Profit & Loss and Balance Sheet reports by ensuring all income, expenses, assets, and liabilities are accurately recorded
Posting journal entries to the nominal ledger to maintain up-to-date financial records
Invoices & Reconciliation
Reviewing & processing supplier & pro forma invoices
Reconciling supplier statements against recorded invoices
Performing credit card reconciliations, checking company credit card statements against internal records for any missing/incorrect entries
Conducting bank reconciliations to ensure all bank transactions are accounted for and investigating any discrepancies
Expenses & Provisions
Reviewing & approving employee expense claims & company credit card spend, ensuring they follow internal policies
Managing expenses
Calculating asset depreciation & setting up provisions for future liabilities as part of month-end routines
Procurement Support
Assisting company procurement/purchasing needs & ensuring goods/services are ordered in line with company needs
Reviewing & collating requisitions for Finance Manager approval
Admin & Communication
Handling incoming calls & customer queries
Monitoring and responding to emails from the company’s accounts inbox
Maintaining organised digital & physical records of financial documentation
Minimum of 6 hours per week spent on apprenticeship work and training
Training:Working towards your Level 2 AAT Qualification, you’ll attend monthly online 1-2-1 meetings (online via Teams every month – NO classroom OR college!) with your Tutor to learn Modules including general business, understanding your organisation, accounting systems & processes, basic accounting & ethical standards. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.
The Level 2 AAT includes a Mandatory Qualification ‘Certificate in Accounting’ made up of 4 modules/exams, including Introduction to Bookkeeping, Principles of Bookkeeping Controls, Principles of Costing & The Business Environment.Training Outcome:As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Test Inc. is the UK's leading provider of electrical compliance and maintenance services, specialising in complex and critical environments. You will be joining a team of highly committed professionals, and as such the nature of this role requires an individual who will embrace Test’s ethos and strengthen their team, supporting and contributing directly to their strategic sales initiatives.Working Hours :Monday to Friday 8am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Prioritisation....Read more...
Understand the needs of customers and deliver the best possible outcomes through excellent customer service
Provide support and training to customers using information communications technology (ICT) equipment and software
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion
Oversee and provide customers with guidance in the use of self -service equipment
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation
Contribute to the compilation of statistical returns, and any other general administrative duties
Responsible for locking and unlocking, as necessary, acting as keyholder
Specific individual and shared targets and objectives are defined annually within the performance management framework
Training:
Customer Service Practitioner Level 3 Apprenticeship Standard
Training Outcome:
After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant
Employer Description:At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.Working Hours :Please note that this role will require weekend working. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities for the Apprentice Includes:
Understand the needs of customers and deliver the best possible outcomes through excellent customer service.
Provide support and training to customers using information communications technology (ICT) equipment and software.
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion.
Oversee and provide customers with guidance in the use of self-service equipment.
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
Contribute to the compilation of statistical returns, and any other general administrative duties.
Responsible for locking and unlocking, as necessary, acting as keyholder.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
Training:Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills in English and maths if requiredTraining Outcome:ECC is a large and very diverse organisation which believes staff development is critical to our success. Our apprentices have access to a wide variety of career enhancing training and development in preparation for a more advanced role as well as further qualifications if desired. We offer excellent career prospects for the right candidate, depending on attitude and performance during the apprenticeship, and over 85% of our apprentices go on to secure permanent roles with us.
There are many opportunities for future progression and development within Essex County Council.Employer Description:At ECC we look after a large, diverse, complex region of the country. But our approach to meeting the needs of our 1.4 million residents is simple. We recruit creative, collaborative, talented people, and free them up to make an impact to be proud of.Working Hours :Monday to Friday - 9am to 5pm
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Willingness to learn,Polite and friendly approach....Read more...
Assist with the development and implementation of interventions/Provision maps and assessments.
Establish constructive relationships with pupils, acting as a role model, and interact with them according to individual needs.
Promote the inclusion and acceptance of all pupils.
To ensure the physical welfare of pupils and assist with their personal/physical needs as required [and following receipt of appropriate training], e.g. intimate care
Encourage pupils to interact with others and engage in activities led by the teacher.
Set challenging and demanding expectations and promote self-esteem and independence.
Provide feedback to pupils in relation to progress and achievement under guidance of the teacher.
Create and maintain a purposeful, orderly and supportive environment, in accordance with lesson plans and assist with the display of pupils’ work.
Use strategies, in liaison with the teacher, to support pupils to achieve learning goals
Assist with the planning of learning activities and be aware of planning.
Monitor pupils’ responses to learning activities and accurately record achievement/progress as directed.
Provide detailed and regular feedback to teachers on pupils’ achievement, progress, problems etc.
Promote good pupil behaviour, dealing promptly with conflict and incidents in line with established policy and encourage pupils to take responsibility for their own behaviour.
Establish constructive relationships with parents/carers.
Administer routine tests and invigilate exams and undertake routine marking of pupils’ work. Provide clerical/admin support e.g. photocopying, typing, filing, money, administer coursework etc.
Undertake structured and agreed learning activities/teaching programmes, adjusting activities according to pupilresponses.
Training:Teaching assistant level 3
20% off the job training
Tutor support via online platformTraining Outcome:Permanent role considered for right candidate on completion of the apprenticeship. Employer Description:Abbotsweld Primary Academy offer a unique chance to be part of a friendly and supportive team. Being part of a primary cluster of six schools, staff work in teams to share the responsibility for planning, with support from Trust subject leads and the Curriculum Director. High quality CPD is offered across the Trust.Working Hours :Monday to Friday
8:45am - 3:45pm, 32.5 hours term time + insets (36.4 working weeks)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative....Read more...
The two roles you will be supporting in and the duties they include but are not limited to;
1. Customer support specialist. In this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role is to support further service development and strategies including directly support and management of customers and supporting sales efforts to increase commercial growth.
2. Partner service management. The secondary role is to manage all projects developing services that relate to Telsolutions partners. Our partners provide Artificial Intelligence technologies & Payment technologies. New projects are required on an adhoc basis.
To also support all existing services provided to customers.
Provide support for our worldwide customer base and manage simultaneous customer project requests in a highly demanding environment.
Develop and maintain excellent relationships with our customers and partners and help improve and maintain the highest level of customer satisfaction.
Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time.
Promptly escalate unresolved issues to appropriate internal teams. Provide impeccable follow-up with customer issues and status in a timely manner and set expectations.
Work closely with the development team to help resolve the product bugs and deliver solutions in a timely fashion.
Proactively identify issues and take mitigation steps before they become “noticed” by customers.
Responsible for troubleshooting hardware and software technical issues.
Deliver positive communications to our internal and external customers.
Offer additional tips, best practices, and solutions, related to services & whenever possible help customers & Telsolutions maintain solid relationships.
Maintain a state-of-the-art subject matter expertise on existing and planned technologies, including related products and services.
Feeding back all suggestions for improvement and market research to management.
Ensuring management are aware with all competitive activities within accounts and preventing account loss.
Contributing to the marketing program and plans. Using your event skills to either organize or management all company events or service promotion activities.
Attending Telsolutions events and roadshows. Assisting with sales and discussing Telsolutions services in detail.
Use Visio or comparative products to help the business and its clients design and develop services that are logged for future reference.
All materials produced are commercially sensitive, confidential and the property of the company.
Progressing to;
Support and supervise assigned members of staff that will work on projects for customers.
Support and direct management toward ideas, strategies, concepts, and developments where the business can become more commercial successful and help customers.
Training:Business Administrator Level 3 Apprenticeship Standard.
This will include:
City & Guilds combined knowledge and competency-based qualification, Personal Learning and Thinking Skills.
The program is based on end point assessment, with delivery and location of training to be confirmed.
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0Training Outcome:This role may evolve to full management of staff over time.Employer Description:Telsolutions provide customer contact technology & services specifically developed for income recovery and customer engagement applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes.
Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.Working Hours :Monday - Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Self Motivated/Enthusiastic,Good Time Keeping,Professional Attitude....Read more...
