Greeting patients on reception, booking appointments, and answering phones and sign posting to the relevant service
Handling cash / processing payments for any private work completed by G. Ps such as taxi or HGV medicals
Scanning documents, handling post and filing documents
Data input - transferring patient records from paper to electronic systems
Keeping up to date with mandatory training and practice policies and procedures
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
To be fully trained in all aspects of the G.P receptionist role, leading to full time employment and being multiskilled in other areas of the business to support the admin team
Employer Description:Oxford Terrace and Rawling Road Medical Group have over 17,500 patients, and we operate over two sites in Bensham, Gateshead.
Our aim is to provide comprehensive NHS primary care services to manage the health and well-being of our patients. All new staff members will receive training and support to empower them to signpost patients to the most appropriate practitioner.Working Hours :Monday - Friday, 10.00am - 4.00pmSkills: Communication skills,IT skills,Administrative skills,Team working,Initiative....Read more...
Separate responsibilities depending on placement
Lettings Team:
Front of house representation; meeting and greeting customers
Answering the telephone, responding to emails and web enquiries
Appointment booking and diary management for self and colleagues
Contacting customers and responding to enquiries
General office filing, scanning and preparation of work
Registering applicants and property matching
Key Management
Issuing monthly Landlord Statements
Managing and allocating rent payments including Housing Benefit and Universal Credit awards
Understanding Letting and Property Management legislation
Actively promoting the business and work colleagues
Sales Team:
Front of house representation; meeting and greeting customers
Answering the telephone, responding to emails and web enquiries
Appointment booking and diary management for self and colleagues
Contacting customers and responding to enquiries
General office filing, scanning and preparation of work
Registering applicants and property matching
Production and organisation of window cards
Key Management
Actively promoting the business and work colleagues
Training Outcome:We look at employing an apprentice with the view of them hopefully becoming a full-time member of staff once complete.Employer Description:We are a well-established Estate Agency specialising in residential and commercial property sales and lettings. We are a small team that’s big on delivering results, building strong client relationships, and supporting one another.Working Hours :9:00am-5.30pm on a two-week rotation with 30 mins unpaid lunch;
Week 1=Monday – Friday .
Week 2=Monday-Saturday with day off in the week in lieu of the Saturday.Skills: Communication skills,IT skills,Organisation skills,Initiative,Professional,Eager to learn....Read more...
Business Administration:
Handling incoming calls, emails, and face-to-face enquiries in a professional manner
Inputting and updating customer information, orders, and stock data
Supporting with filing, document management, and general admin tasks
Preparing reports, quotes, and sales documents as needed Maintaining a clean and organised office environment
Sales Support (Timber Products):
Assisting trade and retail customers in person, over the phone, and via email
Learning about our range of timber products to support customer enquiries
Helping to generate quotes and process sales orders accurately
Liaising with the yard team to ensure efficient order picking and stock movement
Updating product knowledge and promotions
Supporting marketing or showroom displays where applicable
Training Outcome:Potential for long-term employment on successful completion of the apprenticeship.Employer Description:M H Southern & Company Ltd is a long-established, family-run timber merchant supplying a wide range of timber and sheet materials to both trade and retail customers across the North of England and into the Scottish Borders and beyond. We pride ourselves on expert product knowledge, excellent customer service, and traditional values with a modern approach.Working Hours :Monday - Thursday between 08:00-16:30. Friday 08:00-15:30.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
You should be confident in conducting challenging but effective conversations with customers
You are required to maintain multiple reviews simultaneously, varying by type and stage in the review process
You will be responsible for managing a designated caseload
You will be required to question customers in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence
You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence
Using guidance and policy, from time to time, you are required to capture a full understanding of a case, and where needed, using this to hand over cases to key stakeholders to take over the review
You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills
At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcome
You should be proactive in talking to relevant people to get advice and information when unsure how to proceed
You will be responsible for managing and conducting case reviews by following a structured process in adherence to all legal and policy requirements
You will decide what evidence is appropriate to request from customers as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case
You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case
Gathering, verifying and assessing all available information, and deciding on an appropriate course of action to identify incorrectness in each case is paramount
Presenting all information from the case review clearly and accurately
You will be required to record the progress of a case review on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate
From time to time contributing to feedback and lessons learned activity to shape and improve the service will be required
Responsible for own health, safety and welfare as well as being mindful of the wider team and surrounding colleagues
Training Outcome:
They will be an integral part of the DWP UCR contract as a Customer Service Expert
Employer Description:TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.Working Hours :Monday- Friday, Rota between the hours of 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Implementing learning activities - working with individual or small groups of pupils
Assisting the development of skills that support pupils' learning
Producing and setting up learning resources
Assist in pupil supervision and work as a play partner with children
Monitoring and recording of pupil progress and developmental needs
Reporting pupil progress to the teacher
Work within the schools’ policies and procedures including safeguarding
Working to the apprenticeship framework and completing work in a timely manner
Undertaking any of the duties normally associated with a Teaching
Assistant to support with your training and development, including supervision duty during breaks and lunchtimes
Training:
Early Years Educator Level 3 Apprenticeship Standard
Training Outcome:
Progression for the right candidate
Employer Description:At Carr Hill we aim to provide our pupils with a warm, safe environment where children feel secure and valued as individuals. We believe that teaching and learning should be enjoyable, purposeful and challenging. Through our effective curriculum we aim to equip each child with the key skills they need for life.Working Hours :Monday - Thursday, 8.15am - 4.15pm and Friday, 8.15am - 3.45pmSkills: Communication skills,Organisation skills,Number skills,Team working,Initiative,Patience....Read more...
Key Responsibilities of the Role (but not limited to the role):
Conduct and Legalisation:
Demonstrate and promote adherence to company policy, procedure, professional standards and legal obligations, including Data Protection, Health & Safety and all GOC regulatory legislation requirements
To ensure all in-store administration is completed accurately and all manual and computerised customer records are maintained in accordance with company guidelines and relevant data protection laws
To have a good working knowledge of the Vision Express Ways of Working
To take personal responsibility for own development ensuring regulatory e-learning is completed efficiently and be proactive in maintaining and developing knowledge through participation in company development programmes
Maintain the highest store standards possible, including the appearance of both store and own personal presentation
Sales and Service:
To act as a Vision Express brand ambassador creating a welcoming environment for all customers and ensuring their expectations are exceeded throughout the customer journey
To relentlessly deliver the best customer service through the Vision Express Ways of Working and behaviours, every day to every customer
To support the management team in achieving the required targeted growth in sales and profit
To deliver a seamless customer journey through the meeting/greeting, offering of refreshments, initial eye examinations, dispensing, fitting and collections of every Vision Express customer
To provide accurate and knowledgeable advice and guidance to meet each customer's specific needs through the recommendations made, selection and purchase of all types of eyewear and eye-care solutions
To conduct eyewear repairs and order replacements when required
To participate in all stock, take activity as determined by the management team
Key holder duties after successful completion of silver training (if and when required)
Make decisions within the agreed scope of your role on matters relating to the day-to-day retail operation within your store, escalate to line manager where required
Teamwork and Communication:
To maintain good and professional working relationships with the store team
Attend and participate in morning briefs and team meetings
To provide honest feedback to the management team to support ongoing improvements
Any other duties or responsibilities as reasonably requested by line management
Additional Responsibilities:
Where applicable, to use in-store laboratory equipment in the production and manufacture of high-quality eyewearensuring:
The quality of eyewear produced is compliant with company standards and produced within the agreed timeframe
All laboratory equipment is maintained/calibrated in accordance with company guidelines
Effective lens usage in accordance with company guidance/policy and thus contribution to store cost control
The laboratory lens and consumable stock levels are stored correctly and in accordance with company policy
Duties may vary in accordance with customer demand and store structure
Training:Optical Assistant 2022 Level 3.Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:We opened our first Vision Express store over thirty years ago in Gateshead. Today we now have over 550 stores across the UK
and Ireland.
A lot of things have changed over the years, but our number one goal has stayed the same. We want to make life that bit easier and more enjoyable for our customers.Working Hours :Monday to Friday 9:30am to 5pmSkills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
We are currently looking to recruit for a customer services representative within our busy Newcastle site. This exciting role is crucial to the smooth running of the site.
This important role requires accuracy and an attention to detail.
The successful applicant will act as a support to our Senior Salespeople. Although every day is different, typical duties will include stock control and communicating with customers and suppliers and completing the general day to day administration associated with a large distribution centre.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Development is at the heart of Aalco Newcastle, and we are proud of the learning and development opportunities we provide. We are keen to develop our talented team and provide opportunities to progress.
This is an entry level role with the opportunity to develop and build a long-term career.
Full training will be provided alongside the opportunity to continue studying with the Level 3 Customer Service Specialist. Employer Description:We are the leading non-ferrous metals supplier in the UK, supplying aluminium, stainless steel, copper and brass to engineering and fabrication based companies.
Our extensive inventory includes aluminium, stainless steel, copper, brass and bronze in all semi-finished forms, covering a wide range of grades/alloys, shapes and sizes - both industry standard and special or bespoke items for particular application or individual customers needs.
We have 18 service centres around the country, which offer a reliable and on time delivery service anytime in the UK. Each centre holds stocks to meet the immediate needs of customers in the local area and this is backed up by bulk stock at a central warehouse.Working Hours :Mon – Fri 08:30 – 17:00Skills: Communication skills,Attention to detail,Eagerness to learn,Approachable,Reliable,Computer Literate,Enthusiastic....Read more...
An average week will involve:
Travelling to customer sites with qualified engineers.
Assisting with inspections, servicing and maintenance of cranes and lifting equipment.
Supporting diagnosis and repair of electrical systems, motors, drives and gearboxes.
Learning to identify safety and compliance issues and record accurate service reports.
Helping with breakdown response, planned maintenance and customer liaison.
Developing safe working practices, including working at height and in challenging environments.
Training:The apprentice will work towards the Level 3 apprenticeship in Mechatronics Maintenance Technician via Sunderland College. This nationally recognised qualification combines both electrical and mechanical engineering skills, tailored to working with cranes and lifting equipment. Training will be delivered through a mix of: On-the-job training alongside experienced Crane Service Engineers, gaining practical skills at customer sites and visits to our Teesside branch.
The combination of structured learning and hands-on experience will equip apprentices with the technical knowledge, safety awareness and industry-recognised qualification needed to progress in to a full-time engineering role.Training Outcome:On successful completion of the apprenticeship, there is potential to progress into a full-time Crane Service Engineer role. With experience, further opportunities include lead engineer, team leader, supervisor or specialist technical positions within the cranes division.Employer Description:We are a trusted engineering company specialising in cranes and lifting solutions, with a reputation for going the extra mile for our customers. From our Teesside and Tyne & Wear branches, we support a wide range of industries by inspecting, servicing, maintaining and repairing overhead cranes and lifting equipment.
Our team of expert engineers work with both new and older equipment across diverse environments, indoors and outdoors, ensuring safety, reliability and compliance for our clients. We pride ourselves on delivering excellent service, investing in our people and are looking forward to developing the next generation of skilled engineers through high-quality training and apprenticeships.
Alongside our Cranes & Lifting division, we also provide Industrial Supplies, offering a wide range of safety and workplace products and operate a Training division that delivers accredited courses to help businesses and individuals stay safe, compliant and skilled.Working Hours :Monday - Friday, 8.00am - 4.30pm, with a 30 minutes unpaid lunch break.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Key Responsibilities:
First Point of Contact & General Enquiries:
Handle incoming communications (email/phone), responding to or redirecting queries as appropriate
Act as the first point of contact for internal and external queries, ensuring enquiries are dealt with efficiently
Support the office manager by flagging important tasks or deadlines
Workflow & Job Administration:
Ensure jobs progress efficiently through the workflow using our internal IT platforms
Diary management , including scheduling assessments and meetingsPerform an initial check on submitted documentation to ensure completeness
Request missing documentation or information from staff/workforce as needed
Upload, manage, and organise project files and documents on shared platforms
Create and manage manual document templates
Complete manual job lodgements where necessary
Maintain accurate records and logs of job progression and communication
Help troubleshoot basic issues and escalate queries when appropriateMaintain up-to-date installer records and contact lists
General Office Administration:
Support the Office Manager with ad-hoc administrative duties
Assist in compiling and distributing internal reports, including the weekly Friday Report
Contribute to internal process improvement by identifying areas for streamlining admin tasks
Always maintain confidentiality and data protection standards
Training:Business Administrator Level 3 Apprenticeship Standard:
Apprenticeship will follow Mentor for in-house training
attend regular college days and visits, 20% of the working week will be spent on studies
Training Outcome:
This is a permanent role offer for the right apprentice, on completion of qualification and satisfactory reviews througout the programme, also as a platform to prgress onto a higher qualification that aligns with the business requirements
Employer Description:Dynamic Surface Repair Technicians specialize in providing on-site repair and restoration services tailored to diverse industries.
We excel in addressing a comprehensive range of hard surfaces, encompassing materials such as wood, laminates, composites, acrylic, fiberglass, glass, and ceramic tile, among others.
Explore our portfolio in the gallery for visual examples of our craftsmanship. For inquiries or assistance with specific repair projects, please don't hesitate to contact us. Your satisfaction is our commitment.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Daily duties include:
Assisting clients with a diagnosis of dementia to and from the bus, up out their chair etc.
Planning and delivering activities or entertainment for the dementia daycentre with the wider team
Data base entry & basic computer skills
Passenger assistant - riding on the bus when collecting or dropping off clients to assist them on and off the bus where necessary
Spending time with the clients having a laugh and helping facilitate and over all happy atmosphere
Joining in with activities, singing dancing etc.
Training:
Adult Care Worker Level 2
All training will be delivered within the workplace
Training Outcome:For the right candidate, there may be an opportunity for full-time employment upon successful completion of the apprenticeship.Employer Description:Age UK Gateshead is a leading charitable organisation dedicated to improving the lives of older people in the Gateshead community. With a rich history of service and a commitment to empowering later life, we have been a trusted partner for seniors and their families for many yearsWorking Hours :35 hours per week, Start time 8.30am Finish time 5.00pm. Working days TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Non judgemental,Patience,Empathetic nature,Caring nature,Enthusiastic....Read more...
