We are seeking a skilled ServiceNow Process Consultant to join our growing team in Cairo, Egypt. This role is ideal for a professional who is passionate about aligning ServiceNow capabilities with business process improvement and ITSM/ITOM transformation initiatives. As a key liaison between technical teams and stakeholders, you will be responsible for gathering requirements, mapping processes, and designing solutions that deliver measurable business value across the ServiceNow platform.
Key Responsibilities:
- Lead and facilitate workshops with business and IT stakeholders to capture, validate, and optimise process requirements
- Translate business requirements into functional specifications and user stories for ServiceNow implementations
- Analyse and design workflows for ITSM, ITOM, HRSD, CSM, or other relevant ServiceNow modules
- Provide subject matter expertise on ITIL-based processes including Incident, Change, Problem, Request, CMDB, and Knowledge Management
- Collaborate with developers and architects to ensure that process designs are accurately implemented on the ServiceNow platform
- Drive process governance, documentation, and continuous improvement initiatives
- Support testing, user training, and hypercare during project rollout
- Assist in aligning implementations with frameworks such as ITIL, CSDM, or customer-specific standards
Required Experience & Skills:
- 3+ years of experience as a Process Consultant or Business Analyst working with the ServiceNow platform
- Strong knowledge of ITSM processes and ITIL best practices
- Experience delivering process design and reengineering for ServiceNow projects
- Familiarity with Agile methodologies and tools such as Jira or Azure DevOps
- Excellent communication skills, both written and verbal, with fluency in English (Arabic is a plus)
- Strong stakeholder engagement and facilitation skills
- ServiceNow certifications (e.g. CSA, ITSM Implementation Specialist) are highly desirable
Preferred Qualifications:
- ITIL v3 or v4 Foundation Certification
- Exposure to ServiceNow modules beyond ITSM (e.g. ITOM, HRSD, CSM, SPM)
- Experience working in a client-facing or consulting environment
Why Join Us:
- Be part of a forward-thinking, high-impact ServiceNow delivery team
- Work on exciting digital transformation projects with global clients
- Opportunity to grow into a Solution Architect or Engagement Manager role
- Competitive salary and benefits
- Dynamic, collaborative culture
Apply now to join a mission-driven team shaping the future of enterprise service management from Cairo.....Read more...
