Inventory Management:
Assisting the Parts manager in maintaining accurate inventory levels of motor vehicle parts.
Assist with stock checks and inventory audits.
Ensure that all parts are correctly labelled and stored in designated areas.
Customer Service:
Provide excellent customer service by assisting customers with inquiries regarding parts availability and specifications.
Process orders efficiently and assisting with the organisation of timely delivery of parts to customers or workshops.
Handle returns and exchanges as directed by the Parts Manager.
Parts Identification:
Use catalogues, computer systems, or manuals to identify the correct parts for various vehicle makes and models.
Assist the Parts Manager in providing technicians with the necessary parts for repairs and maintenance.
Sales Support:
Assist in the preparation of quotes for customers based on their needs.
Promote special offers or new products to customers as appropriate.
Administrative Duties:
Maintain accurate records of transactions, including sales orders, invoices, and delivery notes.
Assist in processing purchase orders for new stock as required.
Health & Safety Compliance:
Adhere to health and safety regulations while handling tools and equipment.
Maintain a clean and organised workspace to promote safety within the workplace.
Training:
Level 3 Business Administration Apprenticeship Standard qualification
Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment.
In house training will be provided on an ongoing daily basis. You will not be required to attend Dudley College premises as the course is delivered in the workplace only. An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.
At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification.
Apprentice will also undertake training as required on Health & Safety, Fire Safety and any other training required for the post.
Direct coaching and supervision will be fully supported.
Training Outcome:
The postholder would be supporting other team members. May be opportunity to expand the role in future.
Employer Description:We are a third-generation family business with a great reputation for customer care and for being passionate and knowledgeable about what we do. We really care about our staff and customers and providing the best possible service and working environment. We are an authorised MG franchise dealer, we sell new and used cars, service and repair cars and also sell parts to the trade and retail customers. We value the Apprenticeship scheme and have had several apprentices over the years. We currently have a young person in post nearing completion of their motor vehicle technician apprenticeship. We offer full support and encouragement to all our apprentices doing everything we can to help them succeed.Working Hours :Monday to Friday, 9:00am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Accuracy skills,Comprehend instructions,Professional attitude,Computer skills,Time management,Punctuality,Flexible,Friendly,Presentable,Has a Driving License....Read more...
