Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are seeking hard-working individuals to join our PNE Gaming Team and support exceptional service to all guests in the sale of PNE Prize Home Lottery tickets. The PNE Gaming Department oversees all gaming functions including PNE Prize Home Lottery, 50/50 Draw, and Wheel of Fortune Games. If you would like to work in a fun and rewarding environment, then this could be the job for you!Why join our Team?
We create memorable experiences, and we have fun doing it – join us!Base wage starts at $19.99/hr with 5% additional pay in lieu of vacation & other benefits, resulting in a total of $20.98/hour.Training and development - learn new skills and gain valuable work experience.Career growth – opportunities for promotions and position transfers.Opportunity to create lasting memories & friendships.Great perks & employee rewards!
Employee discounts on passes to The Fair, as well as at all PNE Food Stands!We want to recognize you – gift card rewards available all season long!
What will you do this year?In your role as a Fair Lottery Vendor Clerk, your primary accountabilities will be to:
Input lottery entries and results into a computer system.Assist with the sale of lottery tickets through the PNE website, mail, and telephone.Accurately reconcile and account for sale of tickets and cash, including verification and accounting of the daily transactions.Support the administrative functions of the Fair Lottery department.Provide exceptional and friendly guest service.Ensure PNE Uniform and Appearance policy is adhered to at all times.Perform other related duties as assigned.Candidates must undergo a Criminal Record Check.
What else?
Strong verbal and written communication skills are required.A minimum typing speed of 50 WPM is required.Strong proficiency in computer applications, including but not limited to MS Office Suite, is required.A strong attention to detail is required.The ability to maintain and adhere to strict standards of privacy and confidentiality is required.The ability to work independently under minimum supervision is required.The ability to be proactive and take initiative is required.Successful completion of grade 12 is required.Previous office experience is an asset.Previous guest/customer service experience is an asset.Must be 19 years of age or older by July 1st, 2026, due to licensing requirements.
When will you work?
Dates:
The PNE Fair runs from August 22nd – September 7th.Training and orientation will take place throughout the first 2 weeks of August depending on your department’s operational needs.
Hours:
The PNE Fair is open from 11AM – 11PM – with a variety of shifts available.
Availability Requirements:
Must be available for up to full-time hours (40 hours per week) including evenings, weekends, and late nights from August 22nd – September 7th.
How to Apply?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the roles are filled. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are seeking hard-working individuals to join our PNE Gaming Team and support exceptional service to all guests in the sale of PNE Prize Home Lottery tickets. The PNE Gaming Department oversees all gaming functions including PNE Prize Home Lottery, 50/50 Draw, and Wheel of Fortune Games. If you would like to work in a fun and rewarding environment, then this could be the job for you!Why join our Team?
We create memorable experiences, and we have fun doing it – join us!Base wage starts at $19.99/hr with 5% additional pay in lieu of vacation & other benefits, resulting in a total of $20.98/hour.Training and development - learn new skills and gain valuable work experience.Career growth – opportunities for promotions and position transfers.Opportunity to create lasting memories & friendships.Great perks & employee rewards!
Employee discounts on passes to The Fair, as well as at all PNE Food Stands!We want to recognize you – gift card rewards available all season long!
What will you do this year?In your role as a Fair Lottery Call Centre Clerk, your primary accountabilities will be to:
Input Prize Home entries and results into a computer system.Assist with the sale of lottery tickets through the PNE website, mail, and telephone.Accurately reconcile and account for sale of tickets and cash, including verification and accounting of the daily transactions.Support the administrative functions of the Fair Lottery department.Provide exceptional and friendly guest service.Ensure PNE Uniform and Appearance policy is adhered to at all times.Perform other related duties as assigned.Candidates must undergo a Criminal Record Check.
What else?
Strong verbal and written communication skills are required.A minimum typing speed of 50 WPM is required.Strong proficiency in computer applications, including but not limited to MS Office Suite, is required.A strong attention to detail is required.The ability to maintain and adhere to strict standards of privacy and confidentiality is required.The ability to work independently under minimum supervision is required.The ability to be proactive and take initiative is required.The ability to provide courteous and professional guest service is required.Successful completion of grade 12 is required.Previous office experience is an asset.Previous guest/customer service experience is an asset.Must be 19 years of age or older by July 1st, 2026, due to licensing requirements.
When will you work?
Dates:
The PNE Fair runs from August 22nd – September 7th.Training and orientation will take place throughout the first 2 weeks of August depending on your department’s operational needs.
Hours:
The PNE Fair is open from 11AM – 11PM – with a variety of shifts available.
Availability Requirements:
Must be available for up to full-time hours (40 hours per week) including evenings, weekends, and late nights from August 22nd – September 7th.
How to Apply?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the roles are filled. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Who we are…
The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.
At the PNE, we strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE whether it is our guests, our employees or the community.
We are seeking a highly organized, safety-focused, and operationally minded individual to join our Facilities & Maintenance team as the Assistant Manager, Facilities & Grounds Maintenance. This role supports the planning, coordination, and daily execution of facilities and grounds maintenance operations across the PNE and Hastings Park site, ensuring buildings, infrastructure, equipment, and outdoor spaces remain safe, functional, well-maintained, and event-ready year-round.
The Assistant Manager will provide frontline leadership to maintenance staff, support preventative maintenance programs, coordinate inspections and corrective actions, assist with contractor oversight and pest control programs, and help ensure strong communication, safety compliance, and operational follow-through across the department.
The ideal candidate is a collaborative leader with experience in facilities, grounds maintenance, construction, or related operational environments. They are organized, practical, and adaptable, with the ability to thrive in a fast-paced, publicly visible environment where priorities can shift quickly based on events, weather, and operational needs.
Why join our Team?
Exhilarating and fun-loving culture
Flexible work environment
Opportunity for free or discounted tickets to shows, events, sports games, and much more
Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
Competitive compensation package
Opportunity to create lasting memories and friendships!
What will you do this year?
In your role as an Assistant Manager, Facilities & Grounds Maintenance, your primary accountabilities will be:
Support the planning and daily coordination of facilities and grounds maintenance operations to ensure PNE buildings, infrastructure, equipment, outdoor spaces, and public areas remain safe, functional, clean, and event-ready year-round.
Assist with the development and implementation of preventative maintenance programs for fleet, assets, buildings, grounds, and infrastructure to improve reliability and minimize downtime.
Provide frontline leadership and daily direction to Facilities & Grounds Maintenance staff, ensuring work is completed safely, efficiently, and to a high standard.
Coordinate daily work assignments, inspections, maintenance tasks, corrective actions, and event-related operational requirements.
Conduct regular inspections of facilities, grounds, equipment, and event spaces to identify maintenance deficiencies, safety concerns, and repair needs, and coordinate timely resolution.
Support the ongoing use and development of Limble CMMS, including work orders, preventative maintenance scheduling, inspections, asset tracking, and reporting.
Assist with seasonal and event readiness planning for Playland, The Fair, concerts, festivals, sporting events, film activity, and other site operations.
Coordinate pest control and mitigation programs, including vendor coordination, monitoring, documentation, and compliance with health and safety standards.
Support department safety programs through inspections, hazard assessments, training, safe work procedures, and corrective action follow-up.
Assist with budget tracking, inventory control, material planning, and resource allocation to support efficient operations.
Coordinate and oversee contractors to ensure work is completed safely, on time, and in alignment with PNE standards and site requirements.
Support compliance with regulatory requirements, internal policies, and collective agreement obligations.
Respond to after-hours or urgent maintenance issues on a rotational or as-needed basis.
Support employee relations activities including coaching, performance management, attendance support, and documentation in collaboration with the Manager and People & Culture.
Maintain training records, operating procedures, inspection documentation, and other administrative records related to maintenance operations.
Participate in operational planning, event readiness meetings, site walkthroughs, and continuous improvement initiatives.
Perform other related duties as required.
What else?
3-5 years of progressively responsible experience in facilities maintenance, grounds maintenance, construction, operations, trades coordination, municipal/public-space maintenance, or a related environment.
Previous experience providing leadership, direction, or supervision to staff in a maintenance, facilities, grounds, construction, or operational setting is preferred.
Completion of a post-secondary certificate, diploma, trades qualification, facilities management training, construction-related training, or an equivalent combination of education and experience is considered an asset.
Knowledge of facilities maintenance, grounds maintenance, building systems, site infrastructure, equipment, preventative maintenance practices, and safe work procedures.
Experience working with Computerized Maintenance Management Systems, such as Limble CMMS, is considered an asset.
Experience coordinating contractors, vendors, inspections, corrective actions, and maintenance work in a busy operational environment.
Strong understanding of occupational health and safety requirements, hazard identification, safe work practices, and regulatory compliance.
Strong planning, organizational, analytical, and administrative skills.
Excellent communication, interpersonal, facilitation, and leadership skills.
Ability to coordinate multiple priorities in a fast-paced, time-sensitive, publicly visible environment.
Ability to respond effectively to urgent issues, changing priorities, event requirements, and operational demands.
Ability to foster effective working relationships with staff, peers, contractors, unionized employees, external agencies, and internal departments.
Ability to work independently and collaboratively as part of a broader Facilities & Maintenance leadership team.
Strong computer skills, including Microsoft Office applications; experience with work order systems, scheduling tools, or project tracking systems is considered an asset.
Experience working in a unionized environment is considered an asset.
Successful candidates must undergo a Criminal Record Check.
Successful candidates must undergo a Criminal Record Check.
Who are you?
Organized
Methodical
Proactive
Skillful communicator
Critical thinker
Committed to striving for excellence
Where and when to APPLY?
Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled
....Read more...
Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are seeking creative and hard-working individuals that have a passion for customer service and the events industry to join our PNE Food & Beverage Catering Team. The Catering Servers will be serving our guests for various events such as Banquet Functions, Concerts, Sporting Events, and various Special Events. Our ideal candidates are team players that are enthusiastic about the food service industry and the PNE. Join our team and help us create extraordinary events for our guests to remember!Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as a Catering Server your primary accountabilities will be to:
Deliver high-quality food and beverage service across a variety of environments. including premium suites, lounges, arena seating, banquets, concerts, and large-scale special events.Provide a welcoming, professional, and attentive guest experience, anticipating needs and responding promptly to requests.Execute service standards specific to premium spaces, including in-seat service, buffet maintenance, and bar service.Support event setup and teardown, including room configurations, table settings, décor placement, and ensuring spaces meet event specifications.Maintain a strong working knowledge of menus, dietary considerations, and beverage offerings to confidently communicate with guests.Ensure all guest interactions reflect a high level of service excellence, contributing to overall guest satisfaction and event success.Maintain cleanliness and organization of service areas and equipment at all times, adhering to food safety and sanitation standards.Follow all policies and procedures including liquor service regulations, health and safety standards, and uniform and appearance guidelines.Work collaboratively with team members, supervisors, culinary staff, and event leads to ensure seamless event execution.Adapt to a fast-paced, high-volume environment while maintaining professionalism and attention to detail.Perform other related duties as required to support event operations.
What else?
2–3 years of serving experience required; catering experience an asset.Grade 12 completion required.Valid Serving It Right (SIR) & Foodsafe Level 1 certification (or equivalent) required.Experience with POS systems an asset.Strong knowledge of service standards, etiquette, and food & beverage regulations.Ability to stand for extended periods and work efficiently in a fast-paced environment.Demonstrated ability to handle guest concerns professionally.Strong interpersonal skills with the ability to work independently and as part of a team.Able to manage multiple priorities under pressure.Availability to work evenings, weekends, and varied shifts.Proven commitment to delivering exceptional customer service.Successful completion of a Criminal Record Check is required.
Who are you?
Customer-centricOut-goingSkillful communicatorProactiveOrganizedCommittedReliable
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are looking for hard-working individuals that have a passion for customer service and the events industry to join our PNE Food & Beverage Catering Team. Our ideal candidates are team players that are enthusiastic about the food service industry and the PNE. Join our team and help us create extraordinary events for our guests to remember!Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as a Catering Runner your primary accountabilities will be to:
Support food and beverage service across banquets, concerts, sporting events, and premium spaces.Deliver, restock, and distribute food, beverages, and supplies to service areas.Assist with event setup, room resets, and post-event teardown.Follow stock lists and direction to prioritize tasks and maintain service flow.Safely lift, carry, and transport items up to 50 lbs over extended distances.Operate carts and equipment safely and efficiently.Maintain cleanliness and organization of service and back-of-house areas.Provide friendly, professional interactions when assisting guests.Adhere to uniform, safety, and operational standards at all times.Perform other related duties as required.
What else?
Must be at least 15 years old by May 1, 2026.Physically able to lift up to 50 lbs, stand and walk for extended periods, and navigate. stairs; able to move items over long distances.FoodSafe certification and customer service experience considered assets.Strong communication and guest service skills.Ability to work independently and take initiative.Valid Class 5 or 7 BC Driver’s License considered an asset.Availability to work weekdays (daytime), evenings, weekends, and varied shifts.Successful completion of a Criminal Record Check is required.
Who are you?
OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
Seasonal; ContractTerm: 11 weeks (June 15 – September 14)Date Posted: April 24, 2026Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. We are looking for a passionate individual with a high degree of leadership skills to join our PNE Gaming Department. Assistant Manager, Onsite Lotteries will oversee all operational procedures of the PNE Prize Home Onsite Lottery. If you have experience managing teams and you thrive in a fast-paced environment, then this could be the opportunity for you!Why join our Team?
Exhilarating and fun-loving cultureFlexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as an Assistant Manager, Onsite Lotteries your primary accountabilities will be to:
Oversee operational procedures for the PNE Prize Home Onsite Lottery.Responsible for developing sales strategies and sales targets.Oversee the display, maintenance and placement of prize vehicles and vendor booths.Maintain adherence to BC Gaming Enforcement Branch Rules and Regulations which include daily revenue and ticket reconciliation.Complete daily payroll timesheets and management reports.Support the Gaming Department in operational aspects of the Lottery as required.Hire, train, motivate, schedule, and supervise On Site Lottery vendors and clerks.Complete necessary paperwork for new employees, uniforms, IDs etc.Complete necessary performance reviews for employeesParticipate in all PNE Prize Home Lottery draws.Support Gaming department with other projects and initiatives as required.Correspond with other departments as required.Perform other related duties as assigned.Perform other duties as required.
What else?
Successful completion of Grade 12 required.Must be 19 years or older and able to register with the Gaming Policy & Enforcement Branch (this involves a criminal record and credit check).Must have a valid Class 5 BC Driver's Licence and the ability to provide a clear and up-to-date Driver's Abstract.Previous experience working in Sales in a supervisory capacity preferred.Must have strong computer skills and be proficient with Microsoft Office, particularly with Microsoft Excel.Strong organizational and supervisory skills.Possess superior communication and leadership skills.Must be energetic, outgoing, self-motivated, and have the ability to work with minimal supervision.Strong time management, organizational, analytical, and administrative skills.Physically able to perform all work-related duties to assist with set up of Fair equipment and displays; in addition to walking and standing for long periods of time during the Fair.Able to work days, evenings and weekends in July and August as required.Ability to work long days, evenings, and weekends, for the duration of the Fair (August 22 - September 7).Candidates must undergo a Criminal Record Check.
Who are you?
Detail-orientedExcellent time-managementEffective leaderMotivatedSkillful communicator
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $23 - $24 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca....Read more...
MLR have an amazing opportunity for a guest focussed Food and Beverage Manager to join this illustrious Castle Resort in Dublin.
In this role you will need to be strategic in nature, striving to create a memorable experience for your guests, making sure they feel welcome, and ensuring their satisfaction by exceeding guest expectations at every opportunity.
You will mentor and develop your team, through training and coaching, while managing the overall operations of a busy food and beverage operation.
The ideal candidate will be a dedicated leader with a keen attention to detail, and an events hospitality background is a must for this role.
This is a very exciting role for a passionate professional to lead and inspire an ambitious team.
If this is the role for you, please apply through the link below.....Read more...
Would you like the opportunity to play a pivotal role in ensuring the highest quality of standards and precision throughout a ground-breaking project, for our esteemed client, a global leader in bespoke machinery manufacturing?
The Redline Group are looking for a highly-skilled Contract Quality Inspector, to join a close-knit, amiable team situated in Yorkshire, on site 5 days a week. This engagement spans a 3-6 -month period and centres around supporting a significant engineering endeavour.
You will be reporting into the Project Quality Manager and will be working as his "boots on the ground". This will involve, quality control, performing quality audits and assessments on sub contractors and installations, inspecting welds and communicating with onsite construction teams to provide quality status reports.
This role has an indicative OUTSIDE IR35 determination therefore we can accept candidates who would like to operate through their own PSC.
Key skills required – Contract Quality Inspector based in Yorkshire:
Experience working for a process contractor or on a large installation onsite
Experience in the chemicals, oil and gas or food industries
An in date CSWIP qualification
A SMSTS or CSCS card is required
For further information in this Contract Quality Inspector opportunity based in Yorkshire, please contact Kieran Pratt quoting reference KDP1056. You can contact on 01582 878832/Kpratt@redlinegroup.Com....Read more...
Group Purchasing Manager – HospitalityLocation: Ireland (Multi-Property)Salary: €60,000 - €65,000 per annum + BenefitsEmployment Type: Full-time Our client is a prestigious hospitality group in Ireland dedicated to exceeding guest expectations through unparalleled quality, innovation, and service. Spanning across multiple properties - including award-winning kitchens, event venues, and luxury accommodation - they are currently seeking a strategic and hands-on Multi-Property Purchasing Manager to lead their procurement and inventory function. THE ROLEAs the Group Purchasing Manager, you will oversee the procurement lifecycle across the Irish portfolio. You will be responsible for developing and maintaining robust structures that optimize spend, ensure supply continuity, and drive significant cost savings through strategic negotiation and market analysis.Key Responsibilities:
Strategic Procurement: Develop and implement group-wide procedures and processes for the purchasing function across all Irish locations.Contract Negotiation: Lead negotiations for key contracts with vendors and service providers, ensuring favorable terms and effective service delivery.Financial Analysis: Monitor group spending, conduct margin and cost analysis, and consolidate spend to drive GP improvements.Inventory & Systems: Maintain strong inventory control systems, utilizing Procurewizard and ERP systems to manage stock levels, POs, and forecasting.Reporting: Deliver weekly and monthly dashboards regarding purchasing trends, consumption vs. forecast, and price variations.Stakeholder Collaboration: Work closely with Heads of Departments to align supply requirements and improve forecast accuracy.
WHAT WE ARE LOOKING FOR
Education: A third-level qualification in Business, Supply Chain, or a related discipline.Experience: Previous experience in a multi-property or diverse purchasing role is essential. Direct experience in the Irish hospitality or retail sector is required.Technical Proficiency: Strong IT skills and experience with ERP systems (stock control/PO modules) and Procurewizard (or similar procurement software).Analytical Mindset: Exceptional ability in cost analysis, margin tracking, and strategic problem-solving.Communication: A skilled negotiator with the ability to influence stakeholders and maintain strong supplier relationships.
WHY JOIN THEM?Our client offers an industry-leading benefits package designed to support professional growth and personal well-being in Ireland:
Financial & Security: Competitive salary, Company Risk Scheme, and Service Awards.Development: Company-funded educational programs and clear career progression.Wellness & Lifestyle: Comprehensive Wellness and Employee Assistance Programs, Health Club access, and the Bike to Work Scheme.Perks: 50% discount on dining, reduced accommodation rates for family/friends, and spa treatment discounts.Facilities: Staff parking and dedicated dining facilities.
Must have the Rights to work in Ireland.....Read more...
DENTAL ASSOCIATE REQUIRED IN SHANKLINL, ISLE OF WIGHTWe’re looking for an Associate Dentist to work with us at our well-established practice in Shanklin, on the Isle of Wight.Associate Dentist vacancy details- £16 per UDA with number of UDAs negotiable- £15,000 Performance related bonus available- We will reimburse travel costs to and from the practice if travelling from the mainland!- Full or part-time availableAbout ShanklinOur well-established and modern 6 surgery practice is fully equipped with Dentally Software. Our experienced longstanding associates team are supported by a dedicated Dental Hygienist and a team of qualified professional support staff. We are a busy practice caring for a mix of NHS & Private patients. Shanklin is a sunny seaside town boasting some of the best beaches in the UK. Just some of the reasons to join the practice:Perks:• A Invisalign discount course and discount of labs bills (20 % iGO and 46% on comprehensive treatment)• Implant discount- Straumann, Astra, Nobel Biocare and Zimmer Biomet• 5 % discount if you choose to use their Dental Care Labs• 20% discount on health insurance for you and any dependents• Earn up to £3,000 per referral in our employee/associate referral schemeSupport:• A large support network of clinicians and Local Referral Networks• Support from Area Clinical Leads and Area Managers• Highest standards of clinical governance and expert practice support - giving you the time to concentrate on patient care• Access to an in-house complaint team• Well-managed appointment book• Practice level marketing support• Access to the latest equipment and technology• 400+ practices available that makes it easier to relocateDevelopment:• In house CPD events and Local Clinical Network events• Access to Clinical Portal for discounted courses• Sponsored education• Established career pathways, with clinical and non-clinical roles to further develop your career....Read more...
MENTORSHIP ROLE IN THE ISLE OF WIGHT (PLVE)A new opportunity has become available for a Dental Associate to join an NHS practice in the Isle of Wight.This practice can assist candidates who are interested in a mentorship scheme as they can offer a mentor.To start - ASAPDays of work required - 5 days a week available, flexible full or part time Working hours - 08:30am - 17:00pmUDA rate - £15 per UDA (until they have their performer number)NO UDA targetA fully NHS practice, consisting of 2 well equipped surgeries. (5 at their sister practice)Fully computerised using Sensei CloudA relocation bonus available ''Golden Hello'' 20k (with a 3 year tie in)The successful candidate may also be required to work at their sister practice also located in the Isle of wightThe successful candidate will need to have right to work in the UK as sponsorship is not provided.....Read more...
Job description:
On behalf of our client, a well established intellectual disability provider of residential care for young adults, we are currently recruiting for an experienced and qualified Relief Healthcare Support Workers based in Dublin areas.Candidates will be placed on a panel until a position becomes available.Requirements:
QQI Level 5 in Healthcare Support ( 8 modules completed)Must be flexible to work shifts when required.Buccal Trained or in the process of completingAt least one year recent experience in the intellectual disability sectorHSE land certs up to dateExcellent communication and interpersonal skillsMust be eligible to work in Ireland.MAPA Or CPI Trained
Must be willing to undergo Garda vetting and provide 2 x written references.INDHCNIf you feel that you have the requirements and skills for this role, please apply with an updated copy of your CV.
Job Types: Full-time, Part-time, Graduate
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AA Euro Healthcare is currently recruiting Agency Social Care Workers to supply relief staff to one of our HSE clients based in East Cork areas. This is an agency position, offering flexible relief shifts within established Intellectual Disability services, across both residential and community-based settings. Successful candidates will support individuals in achieving independence, dignity, and meaningful daily living, while working within a structured and professional environment. Please note:
This role is Monday to Friday onlyNo weekend work is available or required for this positionCandidates must be available for daytime weekday shifts
Key Responsibilities
Deliver person-centred support in residential and community settingsSupport individuals who may present with challenging behaviourPromote independence, inclusion, and community participationEnsure compliance with HIQA standards and organisational policiesMaintain accurate records and professional boundariesWork effectively as part of a multidisciplinary team
Essential Requirements
Minimum Level 7 Degree in Applied Social Studies / Social Care (or equivalent)Minimum 1 years experience within Intellectual Disability services and/or challenging behaviourWorking knowledge of HIQA policies and proceduresCORU registration applied for or in progressWorking knowledge of Children First guidelines and proceduresStrong communication and teamwork skillsFull driving licence and access to own transportEligibility to work in Ireland without sponsorship
If you are interested in joining AA Euro Healthcare as an agency Social Care Worker supporting services in East Cork, apply today for immediate consideration.....Read more...
Territory Sales Executive - IrelandIreland - home / field based Midlands areaSalary: €30,000 base + uncapped commission + Company vehicleLocation: Field / home-based – ideal if you are based around Dublin, Kildare, or the Midlands, as it’s central to the area you’ll be coveringPerks: 6 weeks’ paid holidays + an “Every Friday Off” incentiveWhat We Offer:
Competitive salary / commission structure (depending on experience)Opportunity to play a key role in an established businessIndependence and trust within the roleLong-term growth opportunity for the right person
We are looking for a Territory Sales Executive who treats their job as if it were their own business to run and grow our business operations in Ireland.The business owner is based in the UK and cannot dedicate enough travelling between the two countries hence an opportunity has arisen for someone who can run the Irish business, build strong customer relationships, and manage the day-to-day operations with professionalism and initiative.What We’re Looking For:
Strong sales background irrelevant of industrySomeone who genuinely cares about customers and their experienceA self-starter who can work independently without constant supervisionExcellent communication and relationship-building skillsA person who goes the extra mile — even when not askedReliable, organised, and capable of representing the business to a high standardAbility to manage operations, follow up leads, and maintain customer satisfaction
Responsibilities include:
Managing and growing sales across IrelandLooking after existing customers and developing new businessHandling enquiries professionally and efficientlyMaintaining excellent customer care standardsOverseeing day-to-day business activities locallyActing as the main point of contact in Ireland
We are looking for someone dependable, driven, and proud of doing a great job — someone who treats the business as if it were their own.To apply for this Territory Sales Executive role, please send your CV and a short introduction explaining why you would be a great fit! INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Country Manager – Leading Hospitality Equipment Business – Ireland - £55K + Benefits My client is a leading equipment manufacturer with a brilliant reputation for supplying the hospitality industry.They are currently looking for a Country Manager to join their team. The successful Country Manager will be responsible for developing and executing the national sales strategy and building strong relationships with key accounts and distribution partners, to accelerate market share growth.This is the perfect opportunity for an energetic, talented and highly driven Regional Sales Manager or Country Manager to join an exciting business who can match their career ambition and offer genuine progression opportunities.This role will cover all 32 counties of Ireland and candidates must be willing to travel.Responsibilities include:
Develop and implement the national sales strategy to achieve revenue and margin targetsLead, coach, and motivate the sales team to exceed performance objectivesIdentify and secure new business opportunities across hospitality, QSR, catering, and institutional sectorsStrengthen relationships with key accounts, distributors, and industry partnersAnalyse market trends, competitor activity, and pricing strategiesPrepare and manage annual sales budgets and forecastsCollaborate with marketing, operations, and product teams to drive growth initiativesRepresent the business at industry events and trade exhibitions
The Ideal Country Manager Candidate:
Proven experience in a regional sales role within hospitality or foodservice.Strong network across end users and distributors for hospitality, QSR, Horeca, Foodservice sectors. Demonstrated track record of delivering revenue growth and managing national accountsExcellent leadership, negotiation, and relationship-building skillsCommercially astute with strong analytical capabilityWillingness to travel nationally as required
If you are keen to discuss the details further, please apply today or send your cv to Mikey at COREcruitment dot com / mikey@corecruitment.com....Read more...
Job description:Team Leader – Disability ServicesMultiple Locations (Dublin, Kildare, Kilkenny) | Full-Time | PermanentAA Euro Healthcare is seeking an experienced Team Leader on behalf of our client who are a leading national organisation supporting individuals with intellectual disabilities, autism, and additional needs. This is a key frontline leadership role responsible for supporting the Person in Charge (PIC) in the day-to-day management of community-based residential and day services.The RoleThe Team Leader will support service delivery, ensuring safe, high-quality, person-centred supports in line with regulatory and statutory requirements, including standards set by HIQA and service agreements with the HSE. You will play a central role in guiding and supervising frontline teams, promoting a positive and inclusive culture, and ensuring the effective implementation of care plans, policies, and quality standards across the service.Key Responsibilities
Support the day-to-day management of residential and day servicesEnsure compliance with HIQA standards, safeguarding, and regulatory requirementsProvide leadership, supervision, and support to frontline staff teamsAssist with staffing, rostering, and workforce planningSupport budget management and resource allocation at house levelMaintain accurate records, reporting systems, and service documentationPromote person-centred planning and high-quality care deliverySupport risk management, health & safety, and incident reporting processesFoster effective relationships with families, stakeholders, and multidisciplinary teamsContribute to continuous quality improvement and service development
Qualifications, Knowledge & Experience
Minimum Level 7 (QQI Framework) qualification – BA in Social Care Studies or equivalent relevant qualification in Health or Social CareMinimum 2 years’ management experience at a similar level of responsibilityAt least 3 years’ experience working within health, social care, or disability servicesStrong knowledge of HIQA regulations, safeguarding, and quality standardsUnderstanding of person-centred approaches and disability service modelsProven leadership, organisational, and communication skillsProficient IT skills including Microsoft Office (Excel, Word, Teams, SharePoint)Full driver’s licence (essential)
This is an excellent opportunity for a motivated and values-driven professional to step into a leadership role within a progressive disability service committed to delivering high-quality, person-centred supports.If you feel that you have the requirements and skills for this role, please apply with an updated copy of your CV....Read more...
MLR are currently seeking a passionate and quality focused Lounge Manager to join one of Ireland's leading Contract Catering Companies.
As Lounge Manager, you will be responsible for all aspects of this landmark account including staff management, day-to-day operations, and financial performance whilst ensuring a positive relationship is nurtured with both customer and client.
The successful candidate will have previous experience in contract catering or at senior management level in hotels or restaurants ensuring both company profitability and client satisfaction.
This is a fantastic opportunity for someone who is keen to develop their skills and career within a progressive and innovative food services organisation.
If this is the role for you, please apply through the link below.....Read more...
Microsoft Dynamics 365 Developer | Permanent | Hybrid | Citywest, Dublin | €65,000 - €75,000 + 10% bonus
I’m working with a large, established business that is building out its internal Microsoft Dynamics capability as part of a major business systems transformation.
They are looking for a hands-on Microsoft Dynamics 365 Developer to help reduce reliance on contractors, support live CRM solutions, and contribute to the creation of an internal Dynamics Centre of Excellence. This is not a support role.
The successful person will be involved in developing, enhancing, troubleshooting, and supporting Dynamics 365 CRM solutions used across multiple business areas including customer service, finance, buying, planning, procurement, and wider operational teams.
What they need:
• 5+ years’ Microsoft Dynamics 365 development experience
• Strong CRM / Customer Engagement experience
• Experience producing real Dynamics solutions, not just supporting them
• Azure experience
• Experience with CI/CD pipelines
• Logic Apps, DevOps, GitHub, and wider Azure tooling
This is Dynamics 365 CRM / Customer Engagement focused.
Interview process:
• Initial agency screen
• 1 hour technical Teams interview
• Final face-to-face interview with HR and technical stakeholders
Candidates must have appropriate right to work in Ireland or the UK. Stamp 1G, Stamp 4, or British passport holders are suitable.
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General Manager – Premium Bar & Rooftop Venue – Edinburgh - £55k + TRONC + BonusWe’re looking for an experienced General Manager to lead a high-volume, premium hospitality venue in the heart of Edinburgh.This is a fast-paced operation with a strong food and drink offering, live entertainment, and a vibrant rooftop space. You’ll take full ownership of the business — driving sales, leading the team, delivering exceptional guest experiences and managing the venue commercially.The ideal candidate will have:
Strong high-volume bar/restaurant experienceA hands-on leadership styleExcellent commercial awarenessPassion for service, people and hospitality
In return, you’ll join a growing hospitality group offering great progression, autonomy and a competitive package.....Read more...
Head Chef – Boutique Seafood HotelLocation: Isle of Man Salary: £45,000 – £50,000 Start Date: End of July / August Relocation Support: Available Visa Support: Certificate of Employment provided by the businessWe are looking for a Head Chef to lead the kitchen of a premium boutique hotel and pub on the Isle of Man.This is a fantastic opportunity for a chef who loves seafood, fresh produce, and the chance to build a strong food reputation in a beautiful island location.The business is a boutique hotel with 19 rooms, a quality food-led pub offering, and a strong focus on fresh, seasonal cooking. The food operation is expected to generate around £8,000 – £10,000 per week, with additional revenue from rooms, breakfast, and dinner trade.This role would suit a Head Chef who enjoys being hands-on, leading from the front, and creating a kitchen culture built on standards, consistency, and care.The RoleAs Head Chef, you will take full ownership of the kitchen operation.
Leading and developing the kitchen teamCreating fresh, seasonal menus with a strong seafood focusManaging GP, stock, ordering, and kitchen costsMaintaining high standards across every serviceSupporting breakfast, lunch, dinner, and hotel tradeWorking closely with the owners and senior teamBuilding a strong local reputation for the food offering
The Ideal Head ChefWe are looking for someone who has:
Experience as a Head Chef or strong Sous Chef ready to step upA background in premium pubs, boutique hotels, seafood restaurants, or quality fresh-food operationsStrong knowledge of seafood, seasonal produce, and menu developmentGood commercial understanding of food costs, stock, and GPA calm and professional leadership styleThe ability to run a kitchen with structure, care, and consistencyA genuine interest in relocating to the Isle of Man
The Package
£45,000 – £50,000 salary plus tronc and Tax benefitsRelocation support availableIsle of Man visa support through the businessCertificate of Employment providedPotential tax benefits compared with mainland UKPremium boutique hotel environmentOpportunity to make the food offering your ownStart date around end of July / August
This is a great opportunity for a Head Chef who wants something different.You will have the chance to lead a quality seafood-focused kitchen, work in a beautiful location, and become part of a boutique hotel business with real potential.....Read more...
Head of ProcurementHull - office basedSalary: £38,000 to £50,000 (depending on experience)Reporting to: Board of DirectorsAbout the CompanyWe are a growing and well-established business specialising in fixings, fasteners, and ironmongery, supplying a broad customer base across multiple sectors. With a strong reputation for quality and service, we are now looking to strengthen our leadership team as we continue to expand.About the RoleThis is a key, hands-on leadership role overseeing all procurement activity, combining day-to-day buying with improvements in supplier management, stock control, and cost efficiency. You’ll work closely with the Board to protect margin, improve stock performance, and support growth.Key ResponsibilitiesProcurement & Buying
Manage day-to-day purchasing across core product rangesMaintain stock levels to meet demand while minimising excessRaise and manage purchase orders, ensuring accuracy and timely deliveryMonitor market trends and material costs to inform buying decisions
Supplier Management
Build and maintain strong relationships with UK and overseas suppliersNegotiate pricing, terms, and supply agreementsSource and onboard new suppliers to improve cost and availabilityMonitor supplier performance (quality, delivery, reliability)
Cost Control & Margin Improvement
Drive cost-saving initiatives and improve gross marginBenchmark pricing and review market competitivenessWork with Sales to align pricing with current costsAssess UK vs import sourcing opportunities
Stock & Inventory
Own stock control strategy including min/max levels and forecastingReduce slow-moving and obsolete stockImprove stock accuracy and stock turn with the warehouse teamAnalyse demand trends and seasonality
Import Sourcing
Support development of direct import sourcing (Far East, India, Europe)Manage landed cost considerations (freight, duty, lead times)Assist with supplier onboarding, sampling, and quality control
Systems & Reporting
Use ERP systems to manage purchasing and reportingProduce reports on spend, stock, suppliers, and marginsIdentify and improve procurement processes
Leadership & Collaboration
Lead and develop a small procurement teamWork closely with Sales, Operations, and FinanceSupport product sourcing and technical queries
About YouEssential
Experience in procurement/buying (ideally within fixings, fasteners, ironmongery or similar)Strong negotiation and supplier management skillsCommercially aware with a focus on cost and marginExperience managing stock in a fast-paced environmentHands-on approach suited to an SMEExposure to importing goods
Desirable
Knowledge of the fixings/fastenings marketERP or stock system experiencePrevious team leadership experience
Personal Attributes
Commercially sharp and detail-focusedConfident, decisive, and proactiveStrong relationship builderComfortable working both strategically and operationallyAdaptable in a fast-paced environment
Success Measures
Improved gross margin and cost savingsIncreased stock turn and reduced excess stockStrong supplier performance and commercial termsHigh product availability and service levels
Why Join Us?
Key leadership role within a growing SMEReal opportunity to influence business performanceHands-on, commercially focused environmentOpportunity to shape and improve procurement processes
Interested? Apply now with your updated CV. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Assistant Financial Controller - Dublin
Maria Logan Recruitment are seeking an Assistant Financial Controller to join one of Ireland’s most premier hotel groups.
In this position you will play a pivotal role in assisting the financial controller in overseeing various financial aspects of the establishment. You will combine your financial expertise, exceptional leadership skills and a passion for excellence to ensure the financial success and continued growth of the hotel.
If you have an unwavering dedication to accuracy, integrity and would like to work with one of the country’s finest employers, then this is the opportunity for you.
A necessary understanding of the intricacies of the hospitality industry is essential.
For more information, please apply through the link below in strict confidence.....Read more...
Hospitality Manager - Contract Catering - €45K
MLR have an exciting opportunity to join one of Irelands elite contract catering companies. An established contract catering company with over 30 years of experience delivering exceptional events is seeking a Hospitality Manager to oversee daily operations. Known for creating bespoke experiences, from intimate dinners to large-scale celebrations, they are built on quality, attention to detail, and a genuine passion for hospitality.
As Hospitality Manager, you will take responsibility for the smooth running of events of all sizes, ensuring outstanding food, drink, service, and atmosphere. You'll lead and inspire front-of-house teams, work closely with chefs to deliver tailored menus, and make sure every element meets the highest standards.
The ideal candidate will bring proven experience in hospitality management, with the ability to adapt to both high-end large events and more personal occasions. A hands-on leader with excellent communication skills and a love for great service will thrive in this role.
This is an exciting opportunity to join a business with an excellent reputation, built on recommendations and repeat clients.
If this sounds like the role for you please apply through the link below.....Read more...
Electrical Maintenance Engineer (Industrial)Location: Howden (dual-site)Salary: £45,000 rising to £47,500 after probationHours: 42 hours per week (between 06:00 – 18:00, Monday–Friday)Call-out: 1 in 5 rotaThe RoleAQUMEN Recruitment is recruiting for an Electrical Maintenance Engineer to support two industrial sites in Howden and close by.This is a hands-on, dual-site role where you’ll carry out planned maintenance and respond to breakdowns to keep operations running efficiently. A company pool vehicle is provided for travel between sites.Key Responsibilities of an Electrical Maintenance Engineer
Planned preventative maintenance and reactive repairsFault finding on electrical and mechanical systemsMaintain accurate records using engineering systemsSupport continuous improvement and site upgradesLiaise with suppliers and manage spare partsEnsure safe working practices and supervise contractors
About You
Level 3 NVQ (or equivalent) in Engineering MaintenanceElectrical bias with 17th or 18th Edition (18th preferred)Experience in heavy industrial environmentsStrong fault-finding skills (motors, pumps, gearboxes, etc.)PLC fault-finding knowledge (Allen Bradley desirable)Full UK driving licence
Benefits
£45,000 rising to £47,500 after 6 months33 days holiday (including bank holidays)5% employer pension (after 3 months)3x life assurance & EAP (from day one)Health cash plan (post-probation)Buy/sell holiday schemeCall-out: TOIL or paid at 1.25xCompany vehicle for site travel
Apply NowIf you’re looking for a varied engineering role with great benefits and long-term stability, apply today.Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.....Read more...
Run our helpdesk. Own the relationships. Build something that lasts.Impact It Global Ltd | Home-based (UK, South East preferred) with occasional London travelSalary: £38,000 – £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8:30 – 18:00, Monday to FridayYou’ll own the helpdesk. Not just work on it.We’re a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong.We’re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You’ll be the primary point of contact for approximately 35 clients and 300 endpoints. You’ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it.This isn’t a chaotic startup where the goalposts move every week. It’s a structured environment where quality, reliability, and clear communication are what matter most.What you’ll actually be doingYou’ll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can’t print, when a mailbox is full, when a server needs attention, you’re the person who fixes it and closes the loop.Beyond ticket resolution, you’ll build and maintain SOPs and technical documentation so that the knowledge doesn’t live only in your head. You’ll communicate directly with clients, setting expectations and providing updates without being asked. And you’ll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint.If you’re someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you’ll fit here.What we need from youNon-negotiables:You’ll need to be comfortable working across the following from day one:Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments.You’ll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms.Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you’re the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we’ll get along well.Experience:3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision.What we’re not looking forWe should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn’t the right role. We’ve learned the hard way what happens when someone technically capable doesn’t communicate well or manage their own time. We’d rather find the right person than rush to fill the seat.What’s in it for you£38,000 – £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months.30 days holiday + your birthday off. That’s well above statutory, and we mean it.Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We’re open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics.A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We’re building something, and the right person will grow with us.A structured, supportive environment. You’ll report to our Service Delivery Manager, who is technical, experienced, and available. You won’t be left to figure things out alone, but you will be trusted to run your function.Quarterly performance reviews so you always know where you stand and what good looks like.About Impact ItWe’ve been supporting regulated firms and growing businesses across London since 2014. We’re not a faceless MSP churning through break-fix tickets. We’re a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who care about getting it right.If that resonates with you, we’d like to hear from you.How to applyApply with your CV. No cover letter required, but if you want to tell us briefly why this role appeals to you, we’ll read it.We’re hiring one engineer for this role and we’re moving promptly. We respect your time: our process is structured but not drawn out, and we’ll keep you informed at every stage.....Read more...
