Pendle Education Trust has an exciting opportunity for a suitably skilled and experienced administrator to join the school office team at Colne Primet Academy.
The post will involve working in the school office under the direction of the Exams Officer on a wide range of tasks. Some of these tasks are regular daily activities, but other duties will arise over the school year. You will be the face of Colne Primet Academy to a range of visitors from parents to external agencies and therefore you must be able to demonstrate outstanding customer service skills.
Our school is a vital part of the local community and we are proud of the way in which our staff reflect this by working closely as a team so that everyone can aim high and achieve their goals.
1. To provide general clerical and administrative support including, but not limited to, general filing, word processing, photocopying and distributing mail
2. Deal with a variety of enquiries from visitors, students, parents, external agencies and members of the public in a professional manner, in person, over the phone or by email
3. Able to decide on many conflicting priorities of own workload, and maintain an organised and efficient working environment
4. Creating and maintaining manual and computerised student files, ensuring that data kept is accurate, up-to-date and recorded in the correct place
5. Maintaining stock and processing incoming deliveries, distribution and storage of stock
6. Routine financial administration, including ParentPay, petty cash and postage
7. Work as part of the office team to support colleagues from other departments
8. Ensure the office environment is tidy and maintained to the best standard
9. Any other duties the Office Manager considers appropriate
10. Share the Trust’s Vision, Mission, Values and Behaviours and communicate them effectively
11. Participate in Staff Review and Professional Development activities, and be actively involved in the Trust’s culture of high expectation
12. Value diversity and promote equality
13. Engage in marketing activities and liaison with employers and the wider community in line with Trust strategies
14. Contribute to cross-Trust events
15. Adhere to Trust policies and procedures including Health and Safety
16. Be responsible for safeguarding and promoting the welfare of children and young people
17. Any other duties that the Principal or Executive Principal consider appropriateTraining Outcome:
There may be the opportunity to progress on to a higher level qualification or secure full time employment
Employer Description:Pendle Education Trust has an exciting opportunity for a suitably skilled and experienced administrator to join the school office team at Colne Primet Academy.Working Hours :37 Hours Per Week
Monday- Friday
09:00- 17:00
Term Time OnlySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Key Tasks/Responsibilities:
Process customer orders using Dolle UK internal systems.
Communicate to customers delivery tracking information.
Respond and manage multiple inbound calls from customers.
Liaise with distribution and warehouse to ensure exceptional customer service standards.
Maintain an up-to-date knowledge of company products and services to effectively respond to client enquiries.
Escalate complex customer issues to Head of Customer Services for effective resolution.
Deliver high standards of Customer Service to all our customers, efficiently communicate by both telephone and email.
Collaborate with the Head of Customer Service to ensure proper implementation of customer service policies and procedures.
Represent DOLLE UK in a courteous and professional manner at all times, support to Denmark operations where applicable.
Training Outcome:Opportunities for future responsibities in the role to develop and supported in progression onto further levels of training.Employer Description:At Dolle UK we are a market leading loft ladder and staircase supplier as well as handrail banister supplier.Working Hours :Monday to Friday, 8.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
