Learning to provide first line support for all IT users across the business using our helpdesk system
Learning to use, configure and maintain key IT systems such as Active Directory, Microsoft 365, Microsoft Azure, Microsoft Intune & Barracuda
Learning to setup, configure & maintain a range of IT equipment including laptops, tablets & smart phones. This will also include training and guiding staff across the business on how to use these equipment
Learning a basic understanding of the network & server infrastructure and how to performance key maintenance on them
Learning a basic understanding of VMWare & Citrix, learning to provide IT users with support on common issues on these systems. Also learning to perform foundation level maintenance and support on our virtual servers
Helping to maintain our key IT databases, such as our Asset Register, to ensure truthful and accurate data
Training:Information Communications Technician Apprenticeship Level 3.
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness Training
Training Outcome:Possible full-time permanent position on successful completion of apprenticeship.Employer Description:We manage over 5000 homes across East Cheshire and the High Peak and we work with our customers and partners to provide safe homes and thriving communities. The successful applicant will be gaining experience of working for an organisation that makes a difference to people's lives and neighbourhoods. Culture wise we offer a friendly, welcoming environment. We are committed to training and development and invest in this to help people get to where they want to be.Working Hours :37 hours per week - Monday to Friday.
The usual work pattern is 8.00am to 4.00pm, however you may be required to work up to 5.00pm with a later start time if required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Be the first point of contact for our clients in person and on the telephone
Ensure that clients feel supported and valued by delivering award-winning client liaison
The ability to handle inbound phone calls
Deliver great customer service
Provide support to the wider administration team as required
Opening and logging incoming post, sending out post and parcels
Using our in-house system to upload documents to client files
Photocopying and filing
Booking meeting rooms and appointments
Training:
Business Administrator Level 3 Apprenticeship
20% off-the-job training
End point assessment
English and maths functional skills if required
Training Outcome:
Full-time position with the business or further professional development
Employer Description:• Established in 1821, Bell Lamb & Joynson Solicitors is a multi-award-winning law firm, with offices across North Cheshire and Merseyside.We are a forward-thinking firm which has invested heavily in both IT and staff with clear opportunities for advancement, progression, and training within the firm, with 66% of the current partners being trainee solicitors within the firm.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Physical fitness,Confident Telephone Manner,Ability to prioritise tasks,Professional manner....Read more...
The main reponsibilities of this role include
General office duties and supporting colleagues
Training towards producing a set of accounts /VAT returns/Basic TAX /Auditing ·
Assist where applicable all Financial procedures ·
To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues
Direct support for our Managers and assisting them to ensure reporting deadlines are achieved.
Following induction and future training accept more responsibility and work at own initiative when possible
Reporting in time directly to partners
Training Outcome:This opportunity offers genuine career progression into the world of accountancy. Can lead to a Level 3 Accountancy qualification.Employer Description:Welcome to Knight Brown Accountants, an ever growing business providing a proactive and personal service to small and medium sized businesses.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,Organisation skills,Logical,Flexibility....Read more...
Maintain an excellent IT service with positive reviews from internal and external service users.
Continual Service Improvement (CSI) of the support service.
Key performance indicators showing a reduction in avoidable incidents and support requests and an increase in support documentation.
Support resources allocated effectively and efficiently to best deliver a timely support service no matter the location.
Project intake of automation tasks evidenced, removing or reducing manual effort in repetitive and routine activities.
Ensure value for money in procurement, on-time project delivery, and identified efficiencies and savings.
Creating documentation, knowledge-sharing articles, and ensuring asset record accuracy to support the wider observatory.
Assist in monitoring the IT helpdesk and responding to support requests.
Support the installation, configuration, and basic troubleshooting of computer hardware and software.
Help maintain user accounts, patching schedules, and routine system administration tasks.
Learn and assist with identifying knowledge-sharing opportunities and updating IT documentation.
Provide support for meeting room systems and assist in setting up physical, hybrid, and virtual meetings.
Assist with IT hardware and software procurement activities.
Help maintain accurate asset records and software inventories.
Training Outcome:Opportunities for career advancement upon successful completion of the apprenticeship.Employer Description:Building the two largest telescope arrays in the world, located in South Africa and Australia, made possible through a global collaboration.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working,An interest in IT and tech,written/ verbal communication,Ability to follow instructions,Personal integrity....Read more...
Following appropriate policies, procedures and systems ensures the educational, social, physical, emotional, health and welfare needs of the children are always met
To become involved in children’s activities to stimulate and extend their learning
To demonstrate sensitivity toward children and families within the facility
Assisting in the admission and induction of new children
Assisting in the maintenance of all necessary records to meet internal, E.Y.D.C.P and Ofsted requirements
To take an active role in the promotion of excellent health and safety practices
To respond effectively to any health and safety issues that may arise and report any necessary matters
To participate in training and meetings as requested by the management team
Performing any other duties commensurate with the general nature of the position requested by the management team
Training:
This is a hybrid model apprenticeship
You will work within the setting full-time, with time given off the job to complete units for your apprenticeship
Training Outcome:
For the successful candidate, there is the opportunity of ongoing employment an potential progression onto Early Years Lead Practitioner Level 5 (dependent on the nursery)
Employer Description:The Staff of Swann Lane Pre-School are committed to the welfare, safety, health and happiness of the children in their care and to support and assist their fellow employees and management in the efficient execution of their duties.
With bright colourful equipment, they have a happy, safe and stimulating environment for tomorrows youngsters.Working Hours :Monday to Friday
(Hours to be confirmed)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
