We’re recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role: The Hire Desk Controller will be the first point of contact for all hire enquiries, managing incoming calls and emails, providing quotations, machine specifications and technical information. You will be responsible for converting enquiries into confirmed hires, coordinating availability with the service team, and supporting the sales team with customer requirements.
The role includes managing transport logistics for deliveries, collections, and demonstrations, maintaining accurate records, and raising hire contracts and off-hire requests.
You’ll allocate jobs to drivers and maintain clear communication throughout the day to ensure timely deliveries. This role also involves processing payments via WorldPay, handling pro forma invoices, and providing exceptional service to new and existing customers.
Main responsibilities for the Hire Desk Controller
Respond to customer enquiries, providing accurate information, pricing, and product guidance to secure hires
Support the sales team by keeping them informed of updates, and opportunities
Manage and resolve delivery and collection issues promptly
Maintain consistent communication with drivers and coordinate schedules
Work closely with the service department to align machine availability with demand
Manage off-hire processes and ensure clear communication with customers
Meet agreed KPIs and maintain high service standards at all times
Handle incoming queries professionally via phone and email
Actively participate in team meetings and contribute ideas for improvements
Escalate potential issues to management in a timely manner
Monitor credit control risks by ensuring attention to detail and accurate record keeping
Skills, experience and Attributes required
Proven ability to multitask in a fast-paced environment while staying calm and in control
Strong attention to detail, accuracy matters, especially with time-sensitive logistics
Scheduling or coordination experience is highly desirable but not essential
Confident learning and using systems quickly
Excellent communication and organisational skills
A natural problem solver who can think on their feet and resolve issues
Down-to-earth, confident, able to take ownership and make decisions
What’s in it for You?
Join a company that values its people and offers fantastic benefits, including:
A salary of £27,500 salary plus quarterly team bonus and annual bonus
8:30 – 5pm Monday to Thursday 4:30 finish Fridays
Site based 5 days per week
26 days of holiday plus bank holidays
Pension, life assurance, and staff discounts
Career development opportunities
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This is a great opportunity to progress into an exciting dental career. We are looking to recruit an enthusiastic individual to work alongside the dentist. Duties will include assisting in the provision and delivery of dental care to patients, reception duties and decontamination/sterilising in the surgery
They must be organised, with good communication skills, be computer literate, keen to learn, be of smart and professional appearance at all times and have a positive attitude
Your daily activities will include:
Follow practice policies and procedures
Establish, promote and maintain productive working relationships with all members of the dental team
Liaise with the practice manager on all matters concerning administration, pay and service conditions
Assist with reception and clerical duties as required
Take reasonable care of your own health and safety and that of others who may be affected by your own work
Responsible for infection control procedures, setting up and preparing the dental surgery at the start of the day, managing infection control between patients and closing at the end of the day, including cleaning and sterilising instruments and equipment
Set up and prepare the treatment room appropriately for each patient
Assist in taking radiographs (according to the level of training)
Maintain and decontaminate equipment in accordance with manufacturers’ instructions and your training
Provide chairside support to the dentist during treatment
Monitor, support and reassure patients
Assist in keeping full and accurate patient records
Monitor and maintain stocks within the practice
Maintain CPD and attend annual mandatory training
Comply with all legislation
Attend practice meetings as requested
Training:
Level 3 Extended Diploma in Dental Nursing
Dental Nurse (integrated) Standard
In-house training will be given by an experienced team and the apprenticeship qualification will be provided by Oldham College. The ideal candidate will have grades 9 – 4 (A *– C) GCSE English and maths, or equivalent functional skills
You will be required to attend Oldham College for half a day a week
Training Outcome:
Qualified Dental Nurse
The apprenticeship will be a fixed term contract at the practice, however there could be a permanent job at the end of the apprenticeship dependent on the business needs
Employer Description:At Firwood Dental Practice our mission is to provide a first class service. We have a fantastic reputation for providing outstanding dental care.
We are a small friendly practice based in Chadderton providing private dental care through affordable monthly plans. We also provide NHS services for children up to the age of 16.
As well as a full range of dental treatments we also offer facial aesthetics. Where appropriate we can provide sedation for anxious patients.
Prevention of dental problems is key to our ethos, but when treatment is required we strive to provide excellent quality, and gentle dentistry to all of our valued patients.Working Hours :Monday: 8:00am – 5:15pm
Tuesday: College Hours (9:00am – 12:30pm) To come into work 2:00pm – 5:30pm
Wednesday: 7:45am – 5:00pm
Thursday: 8:00am – 6:15pm
Friday: 8:30am – 2:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
