We are looking for a Social Worker to join our Children's Looked After Team
This role requires a Social Work Qualification with a minimum of 3 years post qualified experience in Frontline and Children Looked After work.
About the team
The team consists of a small group of social workers that report to a senior practitioner. Their work includes assessment, care planning, and permanency planning for children and young people, both of whom are in care proceedings, as well as children who are looked after following final court orders.
They are responsible for progressing work within the statutory framework for Looked After Children, which involves ensuring Looked After Children reviews, personal education planning meetings, and Looked After Children medicals are progressed within statutory timescales.
Sometimes the team works with a cohort of unaccompanied asylum-seeking children and will be expected to take part in age assessments in their respect.
*Please note that the following opportunity is a Locum contract with a minimum duration of 3 months.
About you
Knowledge and experience working within a Frontline Team such as Child Protection or Referral and Assessment is essential for this role. You will need to hold a degree within Social Work (Degree/DipSW/CQSW) as well as 3 years post qualifying experience. A Social Work England registration and access to your own vehicle is a requirement.
What's on offer?
Up to £38.00 per hour umbrella (PAYE payment options available also)
Hybrid working arrangements.
The opportunity to work for a “Good” Ofsted rated Local Authority
Enhance your CV and Skill set
For more information, please get in touch with:
Thomas Sherwood
07442 576 906....Read more...
Head of Operations East Anglia £75,000 - £80,000 + Future Equity OpportunityI'm working with an independent hospitality business looking to appoint a Head of Operations to help shape the next phase of its journey.This is a business that has built a fantastic reputation, attracts significant footfall and has created a genuinely unique destination combining hospitality, retail and entertainment. The foundations are there, but there is still plenty of opportunity to evolve, improve and unlock further growth.The role is broad. You'll work closely with the owners, taking responsibility for the overall commercial and operational performance of the business. From financial performance and partnerships through to guest experience, people, events and identifying new revenue opportunities, you'll have the autonomy to make a real impact.This isn't about maintaining the status quo. They're looking for someone who questions how things are done, spots opportunities others miss and has the confidence to implement change where it's needed.We're looking for someone who has:
Experience leading high-volume hospitality operations.A strong commercial mindset with excellent financial understanding.The ability to balance strategic thinking with being visible in the operation.Experience developing teams and creating accountability.A natural curiosity to improve businesses and drive growth.
If this sounds like you or someone you know, please reach out – kate@corecruitment.com....Read more...
Bench Engineer/Field Service EngineerSalary £26,561 pa40 hours per week – Monday to FridayHuntington Cambridge PE29 7DHPurpose Of Job Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs to include field based work. Main Duties and Responsibilities:
Conduct repairs servicing and maintenance as directed by the Operations Manager/ Warehouse Manager/ Line Manager.Process all associated paperwork concerning repairs and servicing accurately on a daily basis.Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day.Ensure infection control policy is followed at all times.Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds – Training will be providedAssist in clinical appointments with healthcare professionals, for any repairs and servicing requirements.Undertake Admin duties as required.Ensure all parts used are allocated from Stores through Stores process.Strict adherence to Ross Care’s operational procedures.Adhere to the House Keeping procedure.Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools, work bench station and company vehicle.Our objective is to do the job right, on time, every time.Stocktake – to assist with annual and interim stocktakes as required.Communicate effectively with all Customers at all times and to inform all Customers of relevant additional services from Ross Care as appropriate.To be fully accountable for all aspects of your role and maintain good communication throughout.Perform duties according to all Company policies, procedures and instructions.Be on the on-call engineer rota – additional standby/and hourly payment received for this.
Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the companyFocuses on internal/external customersBuilds and maintains effective teamwork with colleaguesEmbraces change
This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops. Key Performance Indicators Person Required: Skills
Organised and can work to a plan.Good communicator.Must be able to fault find.Neat and tidy writing.
Knowledge
Background and experience in mechanical or electrical engineering
Qualifications
Full Driving Licence required.Ideally qualified to GCSE level / NVQ level 1 or equivalent.Satisfactory enhanced DBS disclosure will be required for this role.
Other
Training will be provided on wheelchair engineering.
Interested in this Bench Engineer/Field Service Hybrid role? Please submit your updated CV. Bench Engineer, Field Service Engineer, Service Engineer, Workshop Engineer, Mechanical Engineer, Electrical Engineer, Maintenance Engineer, Repair Technician, Electro-Mechanical Engineer, Fault Finding, Mobility Equipment, Wheelchair Engineer, Woking Jobs, Surrey Jobs, Engineering Jobs.Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Bench Engineer/Field Service EngineerSalary £26,561 pa40 hours per week – Monday to FridayHuntington Cambridge PE29 7DHPurpose Of Job Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs to include field based work. Main Duties and Responsibilities:
Conduct repairs servicing and maintenance as directed by the Operations Manager/ Warehouse Manager/ Line Manager.Process all associated paperwork concerning repairs and servicing accurately on a daily basis.Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day.Ensure infection control policy is followed at all times.Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds – Training will be providedAssist in clinical appointments with healthcare professionals, for any repairs and servicing requirements.Undertake Admin duties as required.Ensure all parts used are allocated from Stores through Stores process.Strict adherence to Ross Care’s operational procedures.Adhere to the House Keeping procedure.Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools, work bench station and company vehicle.Our objective is to do the job right, on time, every time.Stocktake – to assist with annual and interim stocktakes as required.Communicate effectively with all Customers at all times and to inform all Customers of relevant additional services from Ross Care as appropriate.To be fully accountable for all aspects of your role and maintain good communication throughout.Perform duties according to all Company policies, procedures and instructions.Be on the on-call engineer rota – additional standby/and hourly payment received for this.
Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the companyFocuses on internal/external customersBuilds and maintains effective teamwork with colleaguesEmbraces change
This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops. Key Performance Indicators Person Required: Skills
Organised and can work to a plan.Good communicator.Must be able to fault find.Neat and tidy writing.
Knowledge
Background and experience in mechanical or electrical engineering
Qualifications
Full Driving Licence required.Ideally qualified to GCSE level / NVQ level 1 or equivalent.Satisfactory enhanced DBS disclosure will be required for this role.
Other
Training will be provided on wheelchair engineering.
Interested in this Bench Engineer/Field Service Hybrid role? Please submit your updated CV. Bench Engineer, Field Service Engineer, Service Engineer, Workshop Engineer, Mechanical Engineer, Electrical Engineer, Maintenance Engineer, Repair Technician, Electro-Mechanical Engineer, Fault Finding, Mobility Equipment, Wheelchair Engineer, Woking Jobs, Surrey Jobs, Engineering Jobs. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Bench Engineer/Field Service EngineerSalary £26,561 pa40 hours per week – Monday to FridayHuntington Cambridge PE29 7DHPurpose Of Job Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs to include field based work. Main Duties and Responsibilities:
Conduct repairs servicing and maintenance as directed by the Operations Manager/ Warehouse Manager/ Line Manager.Process all associated paperwork concerning repairs and servicing accurately on a daily basis.Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day.Ensure infection control policy is followed at all times.Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds – Training will be providedAssist in clinical appointments with healthcare professionals, for any repairs and servicing requirements.Undertake Admin duties as required.Ensure all parts used are allocated from Stores through Stores process.Strict adherence to Ross Care’s operational procedures.Adhere to the House Keeping procedure.Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools, work bench station and company vehicle.Our objective is to do the job right, on time, every time.Stocktake – to assist with annual and interim stocktakes as required.Communicate effectively with all Customers at all times and to inform all Customers of relevant additional services from Ross Care as appropriate.To be fully accountable for all aspects of your role and maintain good communication throughout.Perform duties according to all Company policies, procedures and instructions.Be on the on-call engineer rota – additional standby/and hourly payment received for this.
Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the companyFocuses on internal/external customersBuilds and maintains effective teamwork with colleaguesEmbraces change
This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops. Key Performance Indicators Person Required: Skills
Organised and can work to a plan.Good communicator.Must be able to fault find.Neat and tidy writing.
Knowledge
Background and experience in mechanical or electrical engineering
Qualifications
Full Driving Licence required.Ideally qualified to GCSE level / NVQ level 1 or equivalent.Satisfactory enhanced DBS disclosure will be required for this role.
Other
Training will be provided on wheelchair engineering.
Interested in this Bench Engineer/Field Service Hybrid role? Please submit your updated CV. Bench Engineer, Field Service Engineer, Service Engineer, Workshop Engineer, Mechanical Engineer, Electrical Engineer, Maintenance Engineer, Repair Technician, Electro-Mechanical Engineer, Fault Finding, Mobility Equipment, Wheelchair Engineer, Woking Jobs, Surrey Jobs, Engineering Jobs. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Are you looking for a flexible way to earn without committing to a traditional employed role?This self-employed Trade Plate Driver opportunity offers full or part time work with the flexibility to choose 3 consecutive days each week. You will work independently, drive a variety of vehicles and manage your journeys with the support of an experienced logistics team.You will need access to a driveway or suitable off-road parking space, as you may take a vehicle home in the evening to deliver to the customer the following day.Most drivers travel between vehicle collections and deliveries using trains and buses, with reasonable public transport expenses reimbursed. Others get more creative, using folding bikes or even running parts of their journey to keep fit, reduce waiting time and save money on transport.What does Trade Plate driving involve?As one of our Trade Plate Drivers, you will be provided with vehicle movements for the collection and delivery of new and used vehicles from a range of locations throughout the country, including dealerships, auction sites, compounds, hire companies, businesses and private retail customers.You will be responsible for all aspects of vehicle logistics, including:
Planning your jobs and journeysCompleting detailed and accurate vehicle appraisalsCollecting and delivering vehicles promptlyConducting professional customer handoversCompleting sign-off documentation and supporting paperwork where required
Drivers typically complete two vehicle movements per day, equating to approximately ten movements per week.An average working day is approximately 10 to 12 hours between Monday and Friday. Early starts and unpredictable finishing times are a normal part of the role.Customer service is a key part of this position, so being well-presented, polite, disciplined, organised, motivated and experienced in delivering high levels of customer service is crucial to the business.You will also need to be calm, patient, resilient and resourceful. Vehicle movements do not always go according to plan, so you must be comfortable adapting to changing circumstances and working independently.Who Could This Role Suit?The opportunity may also suit people with previous experience as a Car Rental Driver, Vehicle Service Agent, Fleet Driver, Auction Driver, Chauffeur, Professional Driver, Taxi Driver, Private Hire Driver, Courier Driver, Multi-Drop Driver, Vehicle Appraiser or Vehicle Inspector.About Intertechnic LogisticsEstablished within the industry for over 29 years, Intertechnic Logistics is a highly regarded and consistently expanding vehicle movements company.How Earnings Are Calculated
The £450–£600 weekly earning potential is based on the mileage completed.
Drivers are paid:
£20 for the first 50 miles24p per mile thereafter25p per mile after three months’ service26p per mile after six months’ service27p per mile after 12 months’ service
Actual weekly earnings will depend on the number and mileage of vehicle movements completed.To assist with your daily vehicle movements, we provide:Full insurance cover, trade plates, fuel card, tablet for completing vehicle appraisals and logging movements, professional and experienced allocators, minibus and hire-car supportIt is a requirement of our Insurance Company that all drivers hold a current Full UK Driving Licence for ten years or longer, with six or fewer active penalty points that do not include the codes TT99, DR, DD, CD or IN during the past five years.How to become a Trade Plate driver?If you feel you have the right work ethic, attitude and enthusiasm, please click apply. You will be redirected to answer a few questions and once completed will be in touch about the next stepsWe look forward to hearing from you.....Read more...
Bench Engineer/Field Service EngineerSalary £26,561 pa40 hours per week – Monday to FridayHuntington Cambridge PE29 7DHPurpose Of Job Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs to include field based work. Main Duties and Responsibilities:
Conduct repairs servicing and maintenance as directed by the Operations Manager/ Warehouse Manager/ Line Manager.Process all associated paperwork concerning repairs and servicing accurately on a daily basis.Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day.Ensure infection control policy is followed at all times.Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds – Training will be providedAssist in clinical appointments with healthcare professionals, for any repairs and servicing requirements.Undertake Admin duties as required.Ensure all parts used are allocated from Stores through Stores process.Strict adherence to Ross Care’s operational procedures.Adhere to the House Keeping procedure.Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools, work bench station and company vehicle.Our objective is to do the job right, on time, every time.Stocktake – to assist with annual and interim stocktakes as required.Communicate effectively with all Customers at all times and to inform all Customers of relevant additional services from Ross Care as appropriate.To be fully accountable for all aspects of your role and maintain good communication throughout.Perform duties according to all Company policies, procedures and instructions.Be on the on-call engineer rota – additional standby/and hourly payment received for this.
Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the companyFocuses on internal/external customersBuilds and maintains effective teamwork with colleaguesEmbraces change
This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops. Key Performance Indicators Person Required: Skills
Organised and can work to a plan.Good communicator.Must be able to fault find.Neat and tidy writing.
Knowledge
Background and experience in mechanical or electrical engineering
Qualifications
Full Driving Licence required.Ideally qualified to GCSE level / NVQ level 1 or equivalent.Satisfactory enhanced DBS disclosure will be required for this role.
Other
Training will be provided on wheelchair engineering.
Interested in this Bench Engineer/Field Service Hybrid role? Please submit your updated CV. Bench Engineer, Field Service Engineer, Service Engineer, Workshop Engineer, Mechanical Engineer, Electrical Engineer, Maintenance Engineer, Repair Technician, Electro-Mechanical Engineer, Fault Finding, Mobility Equipment, Wheelchair Engineer, Woking Jobs, Surrey Jobs, Engineering Jobs. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Bench Engineer/Field Service EngineerSalary £26,561 pa40 hours per week – Monday to FridayHuntington Cambridge PE29 7DHPurpose Of Job Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs to include field based work. Main Duties and Responsibilities:
Conduct repairs servicing and maintenance as directed by the Operations Manager/ Warehouse Manager/ Line Manager.Process all associated paperwork concerning repairs and servicing accurately on a daily basis.Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day.Ensure infection control policy is followed at all times.Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds – Training will be providedAssist in clinical appointments with healthcare professionals, for any repairs and servicing requirements.Undertake Admin duties as required.Ensure all parts used are allocated from Stores through Stores process.Strict adherence to Ross Care’s operational procedures.Adhere to the House Keeping procedure.Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools, work bench station and company vehicle.Our objective is to do the job right, on time, every time.Stocktake – to assist with annual and interim stocktakes as required.Communicate effectively with all Customers at all times and to inform all Customers of relevant additional services from Ross Care as appropriate.To be fully accountable for all aspects of your role and maintain good communication throughout.Perform duties according to all Company policies, procedures and instructions.Be on the on-call engineer rota – additional standby/and hourly payment received for this.
Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the companyFocuses on internal/external customersBuilds and maintains effective teamwork with colleaguesEmbraces change
This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops. Key Performance Indicators Person Required: Skills
Organised and can work to a plan.Good communicator.Must be able to fault find.Neat and tidy writing.
Knowledge
Background and experience in mechanical or electrical engineering
Qualifications
Full Driving Licence required.Ideally qualified to GCSE level / NVQ level 1 or equivalent.Satisfactory enhanced DBS disclosure will be required for this role.
Other
Training will be provided on wheelchair engineering.
Interested in this Bench Engineer/Field Service Hybrid role? Please submit your updated CV. Bench Engineer, Field Service Engineer, Service Engineer, Workshop Engineer, Mechanical Engineer, Electrical Engineer, Maintenance Engineer, Repair Technician, Electro-Mechanical Engineer, Fault Finding, Mobility Equipment, Wheelchair Engineer, Woking Jobs, Surrey Jobs, Engineering Jobs. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Commercial Growth LeadSalary: £45,000 to £55,000 dependent on skills and experience + Bonus + BenefitsPermanent, Full TimeRemote, UK – Must have the right to work in the UKHelp Shape the Future of Commercial Growth in Life SciencesAt ELRIG, we're bringing together the global life sciences community to accelerate drug discovery through collaboration, innovation and knowledge sharing.As one of Europe's leading not-for-profit organisations, we're entering an exciting new phase of international growth and investing in the technology, systems and commercial infrastructure to support our future.We're looking for an experienced Commercial Growth Lead to build the commercial foundations that will drive this next stage of growth. This is a rare opportunity to shape a brand-new role with genuine strategic influence across the organisation.Why this role Is differentMost commercial systems roles focus on maintaining existing platforms. This role is about building something from the ground up.You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth.Working across marketing, commercial and event operations, you'll implement CRM and marketing automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight.If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact.What You'll Be DoingAs our Commercial Growth Lead, you'll take ownership of the technology, systems and automation that support ELRIG's commercial strategy.Commercial Growth
Develop and deliver ELRIG's commercial growth systems strategy.Build scalable processes that generate qualified commercial opportunities.Create automated lead generation and lead nurturing programmes.Develop lead scoring and qualification processes.Use customer insight and data analysis to identify new commercial opportunities.
CRM & Commercial Technology
Review ELRIG's existing technology landscape.Recommend, implement and optimise CRM, marketing automation and commercial platforms.Integrate CRM, EventsAir and other business systems.Ensure high standards of data quality, governance and ongoing system optimisation.
Customer Journey & Marketing Automation
Map customer journeys across delegates, exhibitors, sponsors, speakers and commercial partners.Build audience segmentation strategies.Create automated workflows that improve engagement and conversion.Personalise customer communications through data-driven automation.
Reporting & Commercial Insight
Develop dashboards that measure pipeline performance, campaign effectiveness and revenue attribution.Produce forecasting, reporting and commercial performance analysis.Provide data-led recommendations that support business growth and continuous improvement.
Who We're Looking ForWe're looking for someone who combines commercial thinking with strong technical expertise and enjoys improving how businesses operate through technology.You'll be equally comfortable developing long-term strategy while remaining hands-on with implementation and continuous improvement.Essential Experience
Experience implementing CRM and marketing automation platforms.Strong understanding of customer journeys, audience segmentation and lead nurturing.Experience integrating business systems and improving commercial processes.Strong analytical skills with experience producing dashboards and commercial reporting.Excellent project management and stakeholder engagement skills.Commercial awareness with the ability to identify growth opportunities through data and insight.
Desirable
Experience within the B2B life sciences sector.Understanding of Revenue Operations (RevOps).Experience with platforms such as HubSpot, Salesforce, EventsAir, LinkedIn Sales Navigator, Dripify or similar.Interest in AI, automation and emerging technologies.
What You'll GetBenefits
Fully remote working.Flexible working hours.25 days annual leave plus bank holidays.Additional company "cool-off" days.Annual performance-related bonus.Private healthcare.Employer pension contributions.Ongoing professional development and training opportunities.
Plus...
Shape a brand-new role with real strategic influence.Build the systems that will support ELRIG's future growth.Work with modern CRM, automation and AI technologies.Join a collaborative team where your ideas will make a real impact.
Ready to Help Shape ELRIG's Future?If you're passionate about using technology and automation to drive commercial growth, we'd love to hear from you.Join ELRIG and help shape the future of innovation in drug discovery. Apply now with your latest CV. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Business Support Manager40 hours per week Mon-FriSalary: £37.5K paBased at: Cambridge & Peterborough Service Centre (PE29)Job purpose:The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement.The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre.Key Responsibilities:Line Management
Provide direct line management to the Customer Service Team.Set objectives, monitor performance, and support development of direct reports.Ensure team structure and resource aligns with service requirements.
Capacity and Activity Management
Manage booking coordination for all activity for Field Service Engineer (FSE) rounds.Ensure capacity is effectively utilised and aligned with demand.Identify capacity risks and escalate where required.
Stakeholder Management
Act as the first point of contact for the Commissioning Authority.Maintain effective relationships with commissioners and stakeholders.Support responses to commissioner queries.
Reporting and Performance Monitoring
Coordinate monthly, quarterly, and annual reports.Collate and validate data.Monitor KPIs and escalate concerns.Manage people performance including absence, training, and engagement.
Audit, Compliance and Customer Service Quality
Conduct customer service audits and call listening.Identify improvement areas and ensure compliance.
Management Team Responsibilities
Contribute to management team planning and development.Provide insight for decision-making.Lead and support recruitment across the servicePromote compliance and continuous improvement.
Experience
Management or supervisory experiencePerformance monitoring and reportingContract or service delivery environmentAudit processes
Attributes
Detail-orientedAbility to prioritiseTeam collaborationProactive problem-solving
Skills and Knowledge:
Organisation and coordinationData analysisCapacity planning understandingCommunication and stakeholder engagement
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Service Delivery Manager40 hours per week Mon-FriSalary: £37.5K paBased at: Cambridge & Peterborough Service Centre (PE29)Job purpose:The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement.The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge & Peterborough Service Centre.Key Responsibilities:Line Management
Provide direct line management to the Customer Service Team.Set objectives, monitor performance, and support development of direct reports.Ensure team structure and resource aligns with service requirements.
Capacity and Activity Management
Manage booking coordination for all activity for Field Service Engineer (FSE) rounds.Ensure capacity is effectively utilised and aligned with demand.Identify capacity risks and escalate where required.
Stakeholder Management
Act as the first point of contact for the Commissioning Authority.Maintain effective relationships with commissioners and stakeholders.Support responses to commissioner queries.
Reporting and Performance Monitoring
Coordinate monthly, quarterly, and annual reports.Collate and validate data.Monitor KPIs and escalate concerns.Manage people performance including absence, training, and engagement.
Audit, Compliance and Customer Service Quality
Conduct customer service audits and call listening.Identify improvement areas and ensure compliance.
Management Team Responsibilities
Contribute to management team planning and development.Provide insight for decision-making.Lead and support recruitment across the servicePromote compliance and continuous improvement.
Experience
Management or supervisory experiencePerformance monitoring and reportingContract or service delivery environmentAudit processes
Attributes
Detail-orientedAbility to prioritiseTeam collaborationProactive problem-solving
Skills and Knowledge:
Organisation and coordinationData analysisCapacity planning understandingCommunication and stakeholder engagement
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.This job description shall not limit your role, you will also be expected to carry out any other duties that you manager feels are within your capabilities and skill set. The above may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
