Customer Service AdministratorSalary £26,561 pa 40 hours per week Huntington Cambridge PE29 7DHPurpose of JobTo help create an efficient and effective, friendly and courteous day to day Customer Service department.Your role may include:Main Duties and ResponsibilitiesRaising orders – Responsible for entering orders immediately onto the computer system in an effective manner when a request is received from a service user, carer, family member or prescriber via telephone or email.Scheduling of orders – Responsible for making contact with service users and agreeing a convenient delivery, collection or repair date within the company KPIs.Engineers daily schedule – Responsible for ensuring engineers are booked daily to capacity.Communication – Responsible for answering daily calls within a busy department in a courteous and friendly manner and ensuring excellent customer service is always provided. Answering and resolving all queries and enquiries to an effective solution or outcome in all cases. Communicating any issues that cannot be resolved by yourself to the Customer Service Manager.Administration – Responsible for the daily efficient running of all administrative operational systems within the service, in line with Ross Care procedures.Clinical bookings – Responsible for booking clinical appointments from the waiting list and ensuring clinicians are booked to capacity in line with company KPIs.General – You will be assigned to specific areas or tasks associated with Customer Service but may be asked to assist in other areas of the service centre. Flexibility is therefore required to ensure that the service remains effective and efficient and to manage and cover other staff in their absence.Undertake the job inline with company competencies as follows:
Achieves business results and adds value to the service.Focuses on internal and external customers.Builds and maintains effective teamwork with colleagues.Embraces change.Performs duties according to all company policies, procedures and instructions.
This job description shall not limit your role. You may also be asked to carry out other duties that your Line Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role. This may be subject to change as the role develops.Key Performance IndicatorsOrders processed with accuracy. Queries, enquiries and complaints resolved with excellent customer service. Completed orders processed in a timely manner.Person RequiredSkills
Excellent customer service skills.Excellent communication skills to interact with internal staff and departments, prescribers and service users.Must be able to work on own initiative as well as part of a team.Computer literate with good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Knowledge
Previous experience within a busy customer service department.Previous experience of administration, IT, order processing and scheduling of workloads would be a huge advantage.Experience in a similar type of role would be beneficial.
Qualifications
Qualified to GCSE level or equivalent.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Workshop/Warehouse OperativeSalary £26,561 pa40 hours per week – Monday to FridayHuntington Cambridge PE29 7DHPurpose of the jobTo ensure all goods received are unpacked checked and allocated to the correct contracts.Main Duties and Responsibilities
Labelling of stock –As required, labelling all products within the warehouse with relevant part numbers, serial numbers, etc.Purchase Orders –Assist in receiving in all stock via purchase orders both physically and electronically.Picking Orders – Responsible for picking stock for all orders. Responsible for labelling stocks with relevant order numbers and patients’ names.Administration – Responsible for all paperwork issued to them. Must carry out paperwork within the Ross Care procedures/guidelines.Communication – Responsible for communicating any problems to their supervisor.Decontamination of chairs – deep clean of manual and power chairs to return to stockStocktake – to assist with annual and rolling stock checks as required
Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the Company.Focuses on internal / external customers.Builds and maintains effective teamwork with colleagues.Embraces change and deals with ambiguity.Perform duties according to all Company policies, procedures, and instructions.
This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators
Unpacking equipment and storing in correct location.Equipment for delivery picked correctly.Equipment correctly labelled with part numbers and serial numbersStock checking as and when required
Skills
Excellent communication skills are required to interact with internal staff, prescribers and Service Users.Must be able to work off their own initiative as well as part of a team.Computer literate.KnowledgeGood knowledge of Wheelchair Services or the public sector would be an advantage.Stores experience would be an advantage
Qualifications
Qualified to GCSE level or equivalent.A full UK driving licence is preferred, (preferably clean) to assist with deliveries to cover for periods of absence
Other
Enthusiastic motivated Individual who strives to succeed.ReliableMust be flexible and positive in their approach to work.
Interested? If you feel that you possess the relevant skills and experience please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Are you looking for a flexible and varied role? Are you looking to work part-time, ad hoc or full-time? Do you like a mix of working inside and outside the home? Are you a compassionate and caring person? If so, this could be the role for you!We are recruiting on behalf of our client, who is a young man with learning disabilities and complex health needs. He lives in Cambridge and leads a varied, inclusive life and is looking for a number of personal assistants/support workers with the right skills and values to support him. Located in a lovely, spacious home in central Cambridge, this family-based role will involve you working with our clients' friends, family and other PAs. You will be involved in supporting our client to get ready for the day, in all aspects of daily living, both at home and in the wider community.Key Responsibilities:
Working always as part of a supportive team of peopleProvide support and companionshipAssist in arranging daily activitiesAccompany the client to external activities and eventsKeep informed of the client's well-being and needsHelp client with self-care, including maintaining a medication regimen
Key Skills:
Compassionate and caringA positive attitudeAn awareness of others' needsAlthough not essential, enjoying music and eating outA driving licence would be helpful.
Benefits:
Flexible hoursLovely working environmentFree parkingFree tea/coffeeCasual dress
Job details:
Personal Assistant / Support WorkerCambridge, CB2 8PN£14.50 per hour - weekdaysEnhanced weekend rates, sleep-in and bank holiday hours
How to Apply:To apply, please attach your CV to the link provided along with a covering letter outlining why you are interested in this role.Please note...previous applicants should not apply....Read more...
Applications are invited from Registered Nurses or AHPs with some previous experience in Recruitment and a wide knowledge of Nursing, Theatre and AHP clinical roles to join our Recruitment team.Reporting directly to the MD and after an initial orientation at our office in Huntingdon (PE28), where you’ll learn how we work and our supportive culture, you’ll be working mostly from home / remotely, with occasional travel to the office for team meetings and training, generally no more than once per month.With a strong team ethic, you’ll also have the ability to manage your own workload, whilst enjoying the benefit of good admin, peer and management available to support you.This is a busy and at times demanding role requiring you to be both reactive to candidate applications and enquiries and proactive in order to identify suitable applicants for a wide range of positions.About usJarrodean is a small, well-established Permanent Staffing Consultancy since 2010.Our client base includes established NHS, Independent Sector, including major private hospitals, British Territory hospitals and UK Care organisations.Through the Crown Commercial Service (CCS) Permanent Staffing Solutions Framework, we supply the NHS and other public sector clients.We appreciate that all recruitment business are not the same; we are a Consultancy that prides itself on underpinning every stage of our recruitment process with input from qualified Healthcare professionals.Established and led by a Registered Nurse Management team, our work ethic, clinical credibility and desire for excellence, distinguishes us from our competitors and is a major factor in our success.The role:
Initial application and CV reviews of Registered Nurse, Theatre Practitioner and AHP applicants for permanent substantive posts.Undertaking telephone and video clinical screening and assessment discussions.CV preparation (with administrative/clerical support) and submission.Pre-interview coaching and preparation and post-interview debriefing.Clinical discussions with Recruiting Managers.Providing an honest and constructive communication process between our Candidates and Recruiting Managers; and offer our full support from initial discussion, through to interview preparation and to integration into their new role.
About you:
A Registered Nurse or AHP with a detailed understanding of clinical roles in at least three of the following sectors; General Ward Nursing, Theatres, Critical Care, Learning Disabilities, Mental Health, Social Work, Radiology and Therapies.Some previous experience in recruitment - internal or external The ability to build credible working relationships with clients, candidates and colleagues.Excellent organisational skills with an ability to prioritise time and workload.Proficiency in Microsoft applications in particular; Teams, Word, Outlook and PlannerPersonable and capable with an excellent telephone manner and excellent written and spoken English communicationYou’ll be happy working in a team and remotely, with a desire to achieve the best possible recruitment experience for our clients and candidatesThe office is in a village location so you’ll need a driving license, access to a vehicle and the ability to travel as and when required.
Benefits:
Competitive basic salary aligning with Band 5 NHS commensurate with experience and skills.An un-capped and generous incentive scheme, with demonstrably achievable targets.A small, supportive and inclusive working environment.Remote working with solid admin support and team communications.Regular 1-2-1’s with Management and the team – both online and in person.
For a confidential, informal discussion please phone Shayne Parfrey, Managing Director on 07710 586 098 or email shayne@jarrodean.com....Read more...
W're excited to be working with a well-established UK contract cleaning provider delivering tailored commercial cleaning solutions across offices, healthcare, education and retail environments. Known for their high service standards and strong client relationships, the business is continuing to expand and is looking to grow its business development team. Key Responsibilities:
Drive new business through consultative selling, negotiation, and closing high-value opportunitiesBuild and maintain relationships within strategic target sectorsIdentify and develop customer opportunities nationally, nurturing client relationships to add value and expand the portfolioTake ownership of your success by delivering sales excellence and proactively developing opportunities and relationshipsAct as a brand ambassador, raising company awareness and positioning the organisation as the preferred supplierCollaborate with bid, estimating, and operations teams to develop innovative, competitive service solutions, presented through tenders and client meetingsManage the handover from Sales to Operations to ensure successful contract mobilisationMaintain accurate and up-to-date CRM records
Skills & Qualities:
Strong experience in solution-based and consultative selling, with market intelligence capabilitiesAmbitious, enthusiastic, and motivated to drive personal and company growthExperienced in leading tenders, negotiating, and closing dealsAcute market knowledge with confidence derived from proven experienceSkilled at networking with senior decision-makers and developing pipelines within strategically targeted industries
....Read more...
We are looking for a motivated and enthusiastic Electrician to join our growing team based in Peterborough. This is an excellent opportunity to become part of a friendly, professional company with a strong reputation in the construction industry.As a small but highly respected business, we pride ourselves on delivering high-quality services on major projects. Our work includes collaborations with leading construction companies and prestigious institutions ranging from data centres to universities and hospitals.We are looking for someone who takes pride in their work, has a strong work ethic, and is keen to contribute to the continued success and growth of the company.If you're a reliable electrician looking to join a company that values quality, professionalism, and teamwork, we would love to hear from you.The successful candidate will be responsible for installing, maintaining, and repairing electrical systems on both Temporary and Permanent systems across various sites . This role offers an excellent opportunity for individuals with a strong background in electrical work and a commitment to safety and quality. This person will play a vital part in our expanding team to ensure the safe and efficient operation of electrical infrastructure, adhering to all relevant regulations and standards.Duties
Install, inspect, and repair electrical wiring, fixtures, and equipment in accordance with technical specifications and safety standards.Troubleshoot electrical faults using hand tools and power tools to diagnose issues effectively.Perform routine maintenance and testing on electrical systems to prevent future failures.Read and interpret technical drawings, schematics, and wiring diagrams to complete installations accurately.Ensure all work complies with current electrical codes and safety regulations.Maintain detailed records of work performed and materials used for each project.Collaborate with other tradespeople and team members to complete projects efficiently.Assist in the training of junior staff or apprentices as required.Setting up, maintaining and breakdown of temporary welfare/utility supplies on construction sitesInstalling and maintaining temporary electrical supplies
Qualifications
Fully qualified electrician to Level 3 / 18th Edition BS76712391 Testing and Inspection qualification, or equivalent is preferredProven experience as an Electrician with a solid understanding of electrical systems.Proficiency in using hand tools and power tools essential for electrical work.Strong knowledge of electrical codes, standards, and safety procedures.Ability to read technical drawings, schematics, and wiring diagrams accurately.Excellent problem-solving skills with attention to detail.Good organisational skills with the ability to manage multiple tasks effectively.Flexible attitude as client requirements change on a regular basisKnowledge of, or being open to learning basic plumbing skills will be an advantage.Valid UK driving licence is essential.This role is ideal for motivated individuals seeking a challenging position within a professional environment that values safety, quality, and continuous development.....Read more...
I’m currently working with a leading healthcare provider to recruit a Domestic Services Manager to oversee cleaning operations within a busy hospital environment. This is a key role focused on delivering high standards of cleanliness, ensuring full compliance with NHS Cleaning Standards and Infection Prevention & Control (IPC), while leading large frontline teams in a fast-paced clinical setting. The Role You’ll take full ownership of domestic service delivery across the hospital, ensuring environments are safe, compliant, and consistently maintained to the highest standards. Key Responsibilities Lead domestic services in line with NHS standards and IPC protocols Ensure environments are always audit-ready and support inspections Manage and develop supervisors and ward-based teams Drive a strong health & safety culture, managing incidents and improvements Build strong relationships with matrons, ward managers, and FM teamOversee rotas, staffing levels, training compliance, and budgetsUse audits and feedback to drive continuous improvement About YouProven experience in hospital domestic services, housekeeping, or Soft FMStrong knowledge of NHS Cleaning Standards and IPCExperienced in managing large, diverse teamsOrganised, resilient, and comfortable in a fast-paced environmentPassionate about patient experience and service qualityTrack record of delivering against KPIs and compliance targets....Read more...
A national leader in complex clinical homecare services is seeking an experienced Registered Nurse to join as a Clinical Nurse Specialist, supporting the delivery of high-quality, person-centred care for individuals with complex and life-limiting conditions in their own homes.In this role, you will oversee care packages, complete assessments, and lead clinical training to ensure teams are confident and competent in delivering safe, effective care.Services support adults, children, and young people with a wide range of needs, including brain and spinal injuries, as well as neurological and degenerative conditions.Your experience with interventions such as airway management, ventilation, and tube feeding will be key in mentoring others.This position offers a strong work/life balance, with a Monday–Friday, 9–5 schedule and no weekends or bank holidays. You will be primarily office-based in Peterborough, with regular, regional travel required for assessments and observations.This is a permanent, full-time position for a Clinical Nurse Specialist.Person specification:
NMC registration within a nursing discipline (RN Adult, RN Child, RMN or RNLD)UK Driving Licence and personal vehiclePrevious exposure to complex care / critical care techniques, with competence in the following interventions: airway management, ventilation management, enteral feedingAwareness / knowledge of care for spinal and acquired brain injuries and neurological conditionsApplicants must have the right to work in the UK at the time of application, as this role is not eligible for visa sponsorship
Benefits/enhancements include:
25 days’ annual leave + bank holidays offBirthday leaveExcellent learning and development opportunities within a niche fieldSector-leading reward and recognition schemeAnd more!....Read more...
Electrical Maintenance Engineer (Industrial)Location: March, CambridgeshireSalary: £45,000 rising to £47,500 after probationHours: 42 hours per week, Monday to Friday (07:30 – 17:00)Call-out: 1 in 4 rotaThe RoleAQUMEN Recruitment is recruiting for an Electrical Maintenance Engineer to join a busy industrial processing site in March.You’ll be responsible for maintaining and improving plant equipment, ensuring maximum reliability through planned maintenance and fast response to breakdowns. This is a hands-on role working across electrical and mechanical systems within a proactive engineering team.Key Responsibilities of an Electrical Maintenance Engineer
Carry out planned preventative maintenance and reactive repairsDiagnose faults on electrical and mechanical equipmentMaintain accurate records using engineering systemsSupport continuous improvement of plant performanceAssist with maintenance planning and schedulingManage spare parts and liaise with suppliersSupervise contractors and ensure safe systems of workSupport site projects and upgrades
Health & Safety
Follow all H&S procedures, risk assessments, and PPE requirementsReport and support investigations into incidents and near missesPromote a strong safety culture on site
About YouEssential:
Level 3 NVQ (or equivalent) in Engineering MaintenanceElectrical bias with 17th or 18th Edition (18th preferred)Experience in heavy industrial environmentsStrong fault-finding and diagnostic skillsExperience with motors, pumps, gearboxes, valves, and bearingsPLC fault-finding knowledge (Allen Bradley desirable)Ability to read technical drawings and schematicsGood IT skills and full UK driving licence
Desirable:
Experience in AD, waste water, or similar industriesSCADA system exposureIOSH or NEBOSH
Benefits
£45,000 rising to £47,500 after 6-month probation33 days holiday (including bank holidays)5% employer pension contribution (after 3 months)3x salary life assurance & EAP (from day one)Health cash plan (post-probation)Buy/sell holiday scheme & long service awardsCall-out: TOIL or paid at 1.25x
Apply NowIf you’re an experienced Electrical Maintenance Engineer looking for a varied, hands-on role with strong benefits and long-term stability, apply today.Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.....Read more...
