As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Communication skills,Customer care skills,Team working....Read more...
Every day in our stores brings something new, and while the work can be challenging, it's also incredibly rewarding. Plus, there are plenty of opportunities to grow and progress within our company.
At Kindly of Brighton we’re committed to delivering vegan, organic, planet friendly groceries while providing excellent variety, friendly service and expert advice.
Our people are at the heart of our success – they bring energy, dedication, and passion to every interaction.
What you can expect:
As an Apprentice Retail Sales Adviser, you’ll bring a positive attitude, collaborate with your team, and get involved in the day-to-day operations. Your primary responsibility will be assisting customers, often at the tills, ensuring they have an excellent experience. You’ll also contribute to keeping the store well-stocked and visually appealing.Training:
On-the-job training will be delivered by the employer
The Training Provider Davidson Training UK Limited will work alongside the employer in the delivery of the off-the-job training
This will all lead to a Level 2 Apprenticeship Standard qualification in Retailing
You will also complete Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
Training Outcome:
Additionally, management will explore further career opportunities with you, including potential retail roles within Kindly.
Employer Description:At Kindly, we are more than just a supermarket; we are a movement towards a sustainable future. As Brighton’s beloved ethical and vegan supermarket, we are dedicated to providing thoughtful, responsible shopping options that make a real difference for our planet and our community. Our mission is simple: to offer the best vegan, cruelty-free, organic, local, and fairtrade products with carbon-neutral deliveries, ensuring that every purchase you make supports a greener, kinder world.Working Hours :Days will be on a rota basis and will be discussed at interview, as well as if you are successful.Skills: Communication skills,Customer care skills,Team working,Initiative,Passionate about retail,Desire to learn,Desire to improve your skills,Flexible in working hours,Adaptable to change,Proactive,Hard working attitude....Read more...
New Business Processing:
Prepare and submit advice sets for new business cases, including illustrations, applications, and suitability letters for cash-based investments
Prioritise casework as directed by the Practice Manager, ensuring completion within agreed service level agreements (SLAs)
Client Meeting Follow-Up:
Format meeting notes and ensure all post-meeting actions are completed accurately and promptly.
Update internal systems, including iBusiness and Salesforce, as well as document all tasks completed on behalf of the Partner/Adviser
Follow timelines and priorities set by the Practice Manager
Client Review Management – Assisting Head of Client Servicing:
Provide ongoing support to the Head of Client Servicing in the coordination of the review process, ensuring all review-related tasks are scheduled, monitored, and delivered in accordance with internal standards and SLAs.
Client Communication & Call Handling:
Answer incoming telephone calls in a professional, friendly, and client-focused manner.
Record and resolve or escalate client queries in accordance with the firm’s business process and client service standards.
Mail & Document Processing:
Manage all incoming and outgoing mail according to internal processes.
Prioritise, scan, and log correspondence accurately, ensuring all actions are completed within agreed turnaround times.
Marketing & Client Engagement:
Organise and distribute marketing materials for campaigns, birthdays, and special occasions.
Ensure that client communications are accurate, segmented appropriately, and comply with the firm’s standards and branding guidelines.
Case & Pipeline Management:
Maintain end-to-end ownership of allocated client cases.
Ensure timely follow-up of provider requests such as Letters of Authority (LOAs) after five working days.
Maintain accurate client records and documentation throughout the case lifecycle.
Track and chase pipeline business weekly—monitor submitted and pending cases through to payment.
Meeting Preparation & New Client Onboarding:
Prepare and organise client files ahead of scheduled meetings.
For new clients, ensure full setup across all relevant systems (PROMs, Curo) and that data is accurate and complete.
Professional Written Communication:
Draft and send client, provider, and internal communications that are clear, professional, grammatically correct, and aligned with brand tone.
Other adhoc administrative and support duties:
Please note that at times, critical to the needs of the business, you may be asked to complete and/or support other administrative tasks or duties to ensure the smooth and efficient running of the office.
Training:Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.Training Outcome:Upon successful completion of the Apprenticeship there will be the opportunity to diversify into one of the specialist areas of the business. This may include; Client Services, IT, Marketing or to work towards becoming a Qualified Financial Adviser.Employer Description:McMillan Financial Advice Limited evolved from McMillan Wealth Consultants Limited which was created in 2015 by its Principal and Director Suresh McMillan. Already an established Partner of trusted wealth management group, St. James’s Place, Suresh wanted to create a new Partner Practice to provide first class financial advice to clients in the South East, encompassing a breadth of areas of wealth management.
With offices in Brighton and London and an experienced team of professional financial planners, we provide holistic financial advice to both private individuals and businesses.Working Hours :Monday to Friday, 9.00am - 5.00pm, with unpaid 45min break for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Confident telephone manner....Read more...
An apprentice in this role will be actively involved in client engagement, business outreach, and supporting company growth. Key tasks include:
Reaching out to businesses and attending networking events to promote our services
Assisting with the creation of professional presentations and client proposals
Managing client communication, meeting bookings, and CRM updates
Supporting marketing and lead generation campaigns
Dedicating Fridays to apprenticeship study and portfolio development
Training:Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.Training Outcome:We are committed to nurturing long-term talent and aim to offer the successful apprentice a permanent position upon completion. Career progression could include roles such as Client Relationship Manager, Business Development Executive, or Marketing and Outreach Coordinator. We actively invest in internal growth, and high performers will be supported with additional training and leadership opportunities as the business expands.Employer Description:About Rosecrest Group Ltd
Rosecrest Group Ltd is a London-based, RCIS-regulated firm offering expert property surveying, consultancy, and trade services. We specialise in residential and commercial surveys, including RICS Level 1, 2 and 3 reports, party wall matters, expert witness reports, and housing disrepair inspections.
In addition to our professional surveying division, we also provide a range of high-quality trades and property services, including cleaning, decorating, maintenance, and mould treatment, serving both private clients and housing providers.Working Hours :Working Days/Hours: Monday to Friday, 9:00am - 5:00pm (35 hours per week)
Structure:
Monday to Thursday: Business operations and client work.
Friday: Apprenticeship studies and portfolio development.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As a Customer Service Apprentice, you'll play a key role in supporting clients and ensuring smooth day-to-day operations.
Typical tasks include:
Answering calls and emails to assist customers and schedule services
Updating client records and managing booking confirmations
Supporting the team with enquiries, complaints, and general admin tasks
Attending internal training and completing daily study assignments as part of your apprenticeship
Helping improve customer experience through feedback and service tracking
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
Training will be provided by Ginger Nut Training
Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship
Training Outcome:
Upon successful completion of the apprenticeship, the apprentice will be considered for a permanent role within the company
Career progression routes include Customer Service Advisor, Client Support Executive, or Office Administrator
High-performing individuals may also progress into team leadership or specialist service roles as the business grows
Employer Description:About Rosecrest Group Ltd
Rosecrest Group Ltd is a London-based, multi-service property firm providing expert support across surveying, trades, and customer service. We are regulated by RICS and pride ourselves on delivering high-quality, responsive services to residential and commercial clients.
Alongside our surveying division, we operate cleaning, decorating, maintenance, and adaption services-supporting housing providers, tenants, and private homeowners across Greater London.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Our apprenticeship is geared toward training the next generation of fully-fledged Service Technicians/Mechanics. But what does a Service Technician/Mechanic do?
Service Technicians/Mechanics service and repair light vehicles such as cars up to 3.5 tonnes. Service Technicians/Mechanics are trained in all areas of vehicle mechanics and electronics, from engine and exhaust systems to air conditioning and security features.
The duties of a Service Technician/Mechanic may include:
Servicing vehicles - carrying out checks and maintenance according to the manufacturers’ guidelines
Repairing and replacing faulty parts and components
Advising the Service Receptionists about required repairs
Producing time estimates
Maintaining repair and service records
Please note, the Service Technician/Mechanic role varies slightly by employer based upon the specific needs within the location.
We are looking for people with an interest in engineering and technology to thrive in this role. While full technical training will be provided, desired skills include problem solving, attention to detail and an aptitude for applied logic.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Engineering interest
Quality focus
Personal responsibility and resilience
Training:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the three-year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
JLR specific certifications
Training Outcome:There are lots of opportunities to develop your career within our expanding retail network. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials.
At the end of your apprenticeship programme, you'll undertake the JLR Level 2 assessment, the first step on the JLR internal learner journey. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long-term career path.Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Team working,Initiative,Patience....Read more...
Shaping, cutting and installing finished materials including timber
Reading drawings to carry out their own work
Trained to use necessary tools on site in accordance with health and safety guidelines
Training:
You will be completing the Level 2 Site Carpentry Apprenticeship
At the end of the apprenticeship, you will gain a grade Pass or Distinction
If you are 16-18 and don’t have GCSEs grade 4 or above (or equivalents), then you will be required to undertake Level 2 Functional Skills alongside the apprenticeship
If you are 19+ and don’t hold maths and English qualifications, then they are optional alongside the apprenticeship
This will be discussed alongside the Branch Manager to decide whether the maths and English qualifications are included alongside the apprenticeship.
Day-release will be at the Hastings,Ore Valley campus, once a week, term time only. An assessor will visit you every 10-12 weeks onsite
Please ensure you can travel to this location in East Sussex before applying
There will also be practical training day-to-day at the workplace
Training Outcome:
Ongoing work opportunities on successful completion of the apprenticeship
Employer Description:Woodhart Carpentry provide contract Carpentry Services which caters for the UK’s largest House Builders and main contractors.Working Hours :Monday to Friday 7.45am - 4.30pm with 2 x 30 minute unpaid breaksSkills: Communication skills,Attention to detail,Number skills,Team working,Following Instructions,Willingness to follow safety,Flexible in work activities,Flexible in work location,Work in external environment,Work at height....Read more...
