Nearly 60% of our new enquiries come from referrals, so your ability to provide brilliant customer service will be key to our continued success. This is a fantastic opportunity to learn about the construction industry while developing invaluable skills in a supportive environment.
What you'll be doing:
As a Customer Service Apprentice, you'll be a vital part of our small, experienced administration team
Your main responsibilities will include:
Acting as a primary point of contact and information for existing clients and sub-contractors
Efficiently inputting data into our systems
Answering telephone calls and expertly handling detailed enquiries
Responding to emails promptly and professionally
Taking inbound calls from both new and existing clients and sub-contractors
Making outbound calls to connect with new and existing clients and sub-contractors
Performing general office duties to ensure smooth operations
You'll be encouraged to be proactive, helping to inspire new working practices and using your experiences to create the best possible journey for our customers
What we're looking for:
We're searching for someone with a proven track record of offering brilliant customer experience and a desire to learn. You should also have:
Prior experience in a customer-centric environment
A strong customer focus
An organised and process-driven approach
Excellent problem-solving abilities
Resilience and adaptability in times of change
The ability to quickly learn various in-house systems
A proven record of learning new skills
A knack for building great relationships with both colleagues and customers
If you're ready to learn, grow, and become a part of a company that truly values its customers, we'd love to hear from you!Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Workbased with East Riding College Trainer
Training Outcome:
Progression to Level 3 apprenticeship
Possiblilty of a permanent role with the company after completion of apprenticeship
Employer Description:We’re a family-run business that’s been protecting the construction industry since 1996. The uniquely close relationships we build with our clients means we are firmly established as the UK’s most trusted tax and employment law partner.
Business owners, advisors and managers choose us because of our unmatched experience and proven results: paying more subcontractors and offering a more comprehensive set of contracts and services than anyone else, our 100% tribunal and HMRC inspection record, and an approach to business that sets a standard all others follow.Working Hours :Monday - Friday, 08:00 - 17:00, with occasional late finishes on Wednesdays.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Resilience,Adaptability,Quick learner,Building relationships....Read more...
Read and interpret task related information and data. For example, work instructions, SOPs, quality control documentation, Service Level Agreements, specifications, engineering representations, drawings, and graphical information, work instructions, and operation manuals
Plan work. Identify and organise resources to complete tasks
Identify hazards and control measures to mitigate risks
Comply with food safety regulations and procedures
Comply with health and safety regulations and procedures
Comply with environment and sustainability regulations and procedures: safe disposal of waste, re-cycling or re-use of materials and efficient use of resources
Select, check the condition, and safely use maintenance tools and equipment. Store tools and equipment. Complete or arrange maintenance of tools and equipment including calibration where required
Follow standard operating procedures and quality procedures
Follow site isolation and lock off procedures (lockout, tagout) and re-instatement of equipment with system checks and handover
Apply mechanical and fluid power system maintenance practices and techniques. For example, check levels, parts wear, pressure, and sensors, grease and lubricate parts, replace, fit components, and calibrate equipment
Apply electrical and control maintenance practices and techniques including use of electrical testing equipment and instruments. For example, panel risk assessment, fixed wire installation testing, fault finding, thermographic surveys, and checking protection settings
Apply reliability engineering techniques to prevent or reduce the likelihood or frequency of failures. For example, condition monitoring, oil sampling, thermography, vibration analysis, and ultrasound
Install and configure instrumentation or process control systems.
Install and configure electrical systems. For example, add distribution boards to circuits, single and three phase motors (AC and DC)
Assemble, position and fix equipment or components. Complete commissioning checks
Disconnect and remove equipment or components. Complete storage measures to prevent deterioration
Read and interpret equipment performance data
Fabricate, drill, and join to produce basic parts, spares or components to measurement and tolerance specification
Apply down-hand (flat) TIG welding techniques: butt and tee
Apply mathematical techniques to solve engineering problems
Produce and amend electrical and mechanical engineering representations, drawings, and graphical information. For example, for new component parts or change in circuit diagram or panel
Apply fault-finding and problem-solving techniques for example, using PLC data to diagnose issues and locate faults on industrial network
Apply continuous improvement techniques to understand current performance; collect and record data. Devise suggestions for improvement
Restore the work area on completion of activity
Resolve or escalate issues
Use information technology. For example, for document creation, communication, and information management. Comply with GDPR. Comply with cyber security
Record work activity. For example, asset management records, work sheets, checklists, waste environmental records, and any business or legal reporting requirements
Communicate verbal and written. For example, with colleagues and stakeholders. Use engineering terminology where appropriate
Produce reports for example, equipment performance reports
Provide guidance or training to colleagues or stakeholders
Training Outcome:
We will discuss the opportunities available at interview
Employer Description:Dunbia is a leading food company specializing in the production of beef and lamb products. Founded in Moygashel, Co Tyrone, Dunbia has grown significantly and now operates globally1. They focus on creating high-quality, naturally flavorful food and serve various market sectors with a wide range of products
Dunbia is known for its commitment to quality, food safety, and sustainability. They have multiple locations across the UK and Ireland, including abattoirs, processing facilities, and retail packing sites.Working Hours :Monday to Friday with a start time of 7am if under the age of 18 and 6am if over the age of 18.
37.5 hours per week with 2x 30 minute breaks per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Meat Preparation: Learning how to cut, trim, debone, and grind meat. This includes mastering knife techniques and using equipment like slicers and grinders
Quality Control: Inspecting meat for defects, bruises, or blemishes and ensuring compliance with quality standards
Food Safety and Sanitation: Handling and storing meat according to proper food safety and sanitation procedures
Inventory Management: Checking inventory levels, preparing the workspace, and ensuring all equipment is in proper working order
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Can progress to the Level 3 qualification. Employer Description:Dunbia is a leading food company specializing in the production of beef and lamb products. Founded in Moygashel, Co Tyrone, Dunbia has grown significantly and now operates globally1. They focus on creating high-quality, naturally flavorful food and serve various market sectors with a wide range of products
Dunbia is known for its commitment to quality, food safety, and sustainability. They have multiple locations across the UK and Ireland, including abattoirs, processing facilities, and retail packing sites.Working Hours :Monday - Friday, 7.00am start for under 18's, 6.00am start for over 18's. 37.5 hours per week with 2x 30 minute breaks.Skills: Organisation skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
