To deliver outstanding customer service by understanding Client’s IT and business needs. You will be working directly with our clients and will be exposed to the latest & greatest technologies including: Microsoft 365, Azure, Intune, Windows, macOS, desktop & server management tools and networking products.
Key Responsibilities
Monitoring security queue
Ensure all tickets are updated daily
Understand and follow the escalations procedures, escalating tickets where assistance is needed, or SLAs may be breached
Schedule your given tasks as required to meet deadlines
Ensure you have a quality working relationship with end users
Take ownership of your learning, completing training and portfolio work within given timeframe
Undertake and pass necessary exams
It is key that you have good written & phone skills, and it would be helpful for you to have an understanding of IT systems already – you don’t need to have experience working with business IT. Having a driver’s license and a car would also be helpful.
Desired personal qualities:
Confident and assertive with a can-do attitude
Good level of written and spoken English
Self-motivated, using your own initiative and willing to learn
Computer literate
Flexible and able to work on your own or as part of a team
Accuracy, with attention to detail
Tech - savvy capabilities
A positive can-do attitude
Personal qualities:
Shows a drive and passion to improve own skills and knowledge
Self organised with good time management
Excellent communication skills
Problem solving skills
Logical thinking
Passionate about IT
Training:The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week.
Training Modules:
Information Communications Technician Level 3 Apprenticeship Standard
CompTIA A+ Core 1
CompTIA A+ Core 2
Microsoft AZ900
Training Outcome:
We are looking to offer full time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
We are committed to training our employees up as quickly as possible and helping you create a career for yourself. Within a matter of weeks, you will be able to take Microsoft certifications and by the end of the apprenticeship you will be fully prepared for your next role
We’ll work with you to create a development plan and check in regularly to keep you on track
Employer Description:Chalkline are an IT managed service provider and a Microsoft cloud solution provider. They help businesses develop the technology they need to succeed and grow.Working Hours :Monday - Friday, 09:00 - 17:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
