Responsibilities
To carry our service reviews of individual Supporting People Grant, Supporting People Revenue Grant and other supported housing schemes ensuring services and payments operate in line with established contracts and specifications and meet the requirements of the Welsh Government Accredited Support Provider ratings. This will include regularly reviewing all housing management services to determine support and rent costs.
To undertake Tenant Support Scheme (TESS) referrals to support providers, update and maintain all computerised records on referrals and monitor the outcome of each referral.
To Assist the Supporting People Coordinator in reviewing the Supporting People Local Commissioning Plan.
To maintain all computerised records ensuring information is kept up to date at all times and full audit trails on payments and support service provision are in place.
To undertake Housing Related Support Needs Assessments (HRS) of supporting people clients and regularly update all record systems.
To provide regular reports, advice and information, statistics and performance information on the Supporting People services including weekly/monthly monitoring reports, Citizen Charter, National Assembly for Wales and other performance indicator information as directed.
To carry out client assessments under the Fairer Charging Policy for Supporting People and ensure all payments are correctly reconciled on Supporting People IT monitoring systems and office records.
To represent the Housing Services at working parties, resident meetings and committees and undertake presentations, provide reports and feedback as necessary.
Ensure compliance with the Financial Regulations, Standing Orders, Policies and Procedures.
To implement the principles of the Equal Opportunity Policy whilst carrying out the above duties.
To adhere to Health and Safety legislation / relevant policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.
To implement the principles of the Environment Policy while carrying out the above duties.
Such other duties and responsibilities commensurate with the grade and in accordance with the general character of the job as may reasonably be required by the Chief Officer from time to time.
Requirements
Experience of working with the public
Experience of record keeping and office systems.
Experience of working with vulnerable clients
Knowledge of housing and support issues.
Good knowledge and experience of IT systems.
Knowledge of Supporting People Framework
Good interpersonal skills
Good written skills with ability to write and complete correspondence, forms and reports both clearly and accurately.
Excellent administration and organisational skills.
Ability to establish & maintain administration/monitoring systems including IT (OHMS).
5 GCSE’s grade A-C or equivalent (to include Maths and English)
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