Giving customers top-notch advice (as well as a warm welcome to the store)
Booking in eye tests
Pre-screening patients and measuring frames
You'll also make sure everything runs as smoothly as possible by looking out for any little problems that crop up
Training:
Level 3 Optical Assistant Apprenticeship Standard
Functional Skills in maths and English if required
End-Point Assessment (EPA)
Full-time 5 out of 7 days- including weekend working
Daily on-the-job training in store- no college to attend
Training provider- Specsavers Optical Superstores Limited
Training Outcome:
Once you have completed the apprenticeship, you'll be a fully qualified Level 3 Optical Assistant with a massive range of career options ahead of you
Employer Description:Specsavers have been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.
You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across our 2,293 stores, as well as in our support offices and throughout the supply chain.Working Hours :Full-time to include weekend working (days and times to be confirmed).Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Navigating patient requests to appropriate services, using pre-defined procedures
Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure
Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
Recognising where to seek professional direction and where administrative procedures may be applied
Active participation, as appropriate for the role, towards achievement of QOF and other enhanced Services Practice goals
Working as part of the larger Patient Services team, focused on Reception responsibilities, but with a wider remit when working within smaller centres
Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals
Taking responsibility for daily events and being aware of daily priorities
Using one’s own initiative to suggest solutions to organisational problems
Motivating oneself in “quiet times” to address “housekeeping” issues
Making time to learn and do new things
Training:Business Administrator Level 3 Apprenticeship Standard:
Level 3 Units included in the programme include:
The organisation
Business fundamentals
Decision making
Project management
Managing performance
Training Outcome:
A permanent position within the organisation upon completion of the apprenticeship
Employer Description:The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around - a massive amount of administration involved in running a busy practice and this includes a backroom team of Administrators to handle the huge influx of correspondence and data each day.Working Hours :Monday and Tuesday between 7am and 8pm.
Wednesday, Thursday and Friday between 7am and 6pm.
Days and shifts are to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
To learn how to provide high quality administrative support in the Compliance Team
Assist in the provision of an effective and efficient administrative service
Maintain / update both manual and electronic filing systems and records
Carry out general administrative duties, including:
Photocopying
Arranging meetings
General correspondence, post and other related duties
Receive and deal courteously and professionally with telephone calls and enquiries
Training:NVQ Level 3 in Business and Administration.
Comprehensive induction programme, customer excellence, health and safety, equality and diversity, fire safety and introduction to housing and compliance.Training Outcome:This apprenticeship will equip you with the skills to undertake an administrative role within a busy office environment.Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday - Friday 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
You will learn how to provide a high quality customer service to Bernicia's customers assisting in the provision of an effective and efficient service.
Typical duties will include:
Maintain/update both manual and electronic filing systems and records
Carry out general administrative duties including photocopying, arranging meetings, general correspondence, post and other related duties
Receive and deal courteously and professionally with telephone calls and e.mail enquiries
Communicate messages and resolve simple queries
Working independently and as part of a team
Working to deadlines and targets
Training:
NVQ Level 3 in Customer Service
Comprehensive induction programme
Training in customer excellence, health and safety, equality and diversity, fire safety and introduction to housing
Blended on/off the job training and location to be confirmed
Training Outcome:
This is an excellent opportunity to progress and learn aspects of the housing sector
This apprenticeship will equip you with the skills and knowledge to undertake a customer service role within a busy office environment
Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
You will work under the direction, guidance and supervision of a fully qualified electrician to support the delivery of an excellent repairs and maintenance service. The work will be varied and interesting and you will have the support of a mentor throughout your apprenticeship
You will learn how to undertake repairs and servicing to the highest standard in accordance with work requests and pre-determined specifications to a wide range of fixtures and fittings. This will include fault finding, testing, the removal or adjustment of existing fittings, fixtures and parts, cleaning, re-assembly, installation of new fittings and fixtures
As an Apprentice Electrician, you will learn all about what it takes to make sure our customers' homes are maintained to a high and safe standard. You will need to be committed to producing work to the highest quality while providing excellent service to our customers and teamTraining:At college you will study the 4 year Level 3 Electrical Installation Apprenticeship Standard by attending one day per week along side working with experienced operatives during the rest of the week.
You will receive a comprehensive induction programme, customer excellence, health and safety, equality and diversity, fire safety and introduction to housing.Training Outcome:This apprenticeship will equip you with the skills and knowledge to be a qualified electrician.
Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday to Friday 8am to 4:30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
You will work under the direction, guidance and supervision of a fully qualified Joiner to support the delivery of an excellent repairs and maintenance service. The work will be varied and interesting and you will have the support of a mentor throughout your apprenticeship.
You will learn how to undertake repairs to the highest standard in accordance with work requests and pre-determined specifications to a wide range of fixtures and fittings, including the removal or adjustment of existing fittings and fixtures, the preparation of surfaces, the marking out, construction/fabrication/assembly of new fittings and fixtures.
As an Apprentice Joiner, you will learn all about what it takes to make sure our customers' homes are maintained to a high and safe standard. You will need to be committed to producing work to the highest quality while providing excellent service to our customers and team.Training:At college you will study Level 2 Carpentry and Joinery Apprenticeship Standard by attending one day per week along-side working with experienced operatives during the rest of the week.
You will receive a comprehensive induction programme and training in customer excellence, health and safety, equality and diversity, fire safety and introduction to housingTraining Outcome:Opportunity to move onto Bernicia's 12 month bespoke Traineeship pathway in preparation for a Joiner Operatives role
This apprenticeship will equip you with the skills and knowledge to be a qualified joiner.Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday to Friday 8:00am to 4:30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Working under the direction, guidance and supervision of a fully qualified plasterer to achieve the skills and qualifications required
Deliver all services in line with Bernicia standards ensuring an equitable, high performing customer service is delivered at all times
Undertake all Plastering, Rendering and Tiling and when required multi-skilled works relevant to domestic and commercial property maintenance, to the highest quality and standard in accordance with work requests and pre-determined specifications to a wide range of fixtures and fittings
Where required repairs are to be completed utilising ancillary multi-skill knowledge and experience to provide a one stop shop, first fix, first time service in order to complete a repair
Training:
Level 2 in Plastering
Comprehensive induction programme
Training in customer excellence, health and safety, equality and diversity, fire safety and introduction to housing
Training Outcome:
This apprenticeship will equip you with the skills and knowledge to be a plasterer
Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday - Friday, 08:00 - 16:30Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Working under the direction, guidance and supervision of a fully qualified bricklayer to achieve the skills and qualifications required
Deliver all services in line with Bernicia standards ensuring an equitable, high performing customer service is delivered at all times
Undertake all Bricklaying, Pointing and Repair Work and when required multi-skilled works relevant to domestic and commercial property maintenance, to the highest quality and standard in accordance with work requests and pre-determined specifications to a wide range of fixtures and fittings
Where required repairs are to be completed utilising ancillary multi-skill knowledge and experience to provide a one stop shop, first fix, first time service in order to complete a repair
Training:
Level 2 in Bricklaying
Comprehensive induction programme
Training in customer excellence, health and safety, equality and diversity, fire safety and introduction to housing
Training Outcome:This apprenticeship will equip you with the skills and knowledge to be a bricklayer.Employer Description:We have been providing and maintaining quality and affordable homes and delivering a range of exceptional services for people in the north east for over 50 years earning us a repuation as one of the country's leading housing associationsWorking Hours :Monday - Friday, 8.00am - 4.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
