We are seeking a ServiceNow-focused GenAI Engineer to design and deliver AI‑powered agents and automations across the Now Platform. You will leverage ServiceNow capabilities (Virtual Agent, Now Assist, Generative AI Controller, IntegrationHub, Flow Designer) and ITIL practices to improve service experiences and operational efficiency while ensuring security, compliance, and measurability.
What you’ll do:
Design, implement, and iterate GenAI use cases on ServiceNow, including Virtual Agent topics, Agent Assist, auto‑summarization, resolution note drafting, KB authoring, and intelligent triage/routing.
Build resilient integrations using Scripted REST APIs, REST Message/SOAP Message, IntegrationHub spokes, Flow Designer, and MID Server for on‑prem systems.
Translate ITIL processes (Incident, Problem, Change, Request, Knowledge, CMDB, SLA/OLA) into robust AI‑enabled workflows with proper approvals, audit trails, and handoffs.
Configure and use the Generative AI Controller with approved providers (e.g., Azure OpenAI, OpenAI, Vertex AI) and apply prompt templates, guardrails, and content filtering.
Implement retrieval and knowledge experiences using AI Search and Knowledge Management; integrate external RAG or vector search when needed via IntegrationHub or sidecar services.
Develop secure, maintainable ServiceNow code: Business Rules, Script Includes, ACLs, Data/UI Policies, Client Scripts, UI Actions, Workspaces/Experience/UI Builder.
Define SLOs/SLAs for AI features; implement telemetry via Performance Analytics, logging, and evaluations; enable A/B testing and human‑in‑the‑loop review where appropriate.
Apply secure-by-design and Responsible AI practices: PII redaction, least‑privilege ACLs, encryption controls, and compliance with organizational and platform guidelines.
Requirements:
4+ years of software engineering experience, including 2+ years building production integrations or services with JavaScript/TypeScript (Node.js).
Hands-on experience building and consuming REST APIs and SOAP services (OpenAPI/Swagger, WSDL/XSD, XML/JSON, API gateways, request signing, WS-Security).
Demonstrated experience delivering LLM-powered solutions (agents, RAG, tool/function calling, prompt engineering) in production or enterprise pilots.
Working knowledge of ITIL v3/v4 processes.
Experience integrating with ITSM platforms (e.g., ServiceNow, BMC Helix/Remedy, Jira Service Management) and enterprise identity/access controls.
Proficiency with cloud services (AWS, Azure, or GCP) and at least one managed LLM platform (Azure OpenAI, AWS Bedrock, Google Vertex AI, OpenAI API, Anthropic).
Familiarity with vector databases/search (e.g., Pinecone, FAISS, Weaviate, Elastic/ES, Azure AI Search) and embedding pipelines.
Solid understanding of testing and quality for AI systems (unit/integration tests, offline/online evaluation, A/B tests, human-in-the-loop review).
Experience with Git-based workflows and CI/CD (e.g., GitHub Actions, GitLab, Jenkins, Azure DevOps), containers (Docker), and basic Kubernetes or serverless deployment.
Strong communication, documentation, and stakeholder management skills.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.
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We have a client who is in need of a Senior .NET Developer to join their busy team.
Skills and Requirements:
Deep expertise with .NET architecture, server setup, administration and security
Strong understanding of software development life-cycle, Microsoft Web Technology stack and programming languages. (ASP.Net MVC, C#, Entity Framework, SQL Server etc)
Strong understanding of development patterns and best practices. Able to evaluate requirements and come up with conceptual application architecture that meets the needs of the requirements while manages complexity and variability appropriately
Must be able to evaluate multiple technical platforms and tools to determine the best platform and/or tool to deliver on a business requirement while achieving low TCO
Strong understanding of the agile programming methodology.
provide technical leadership, and ensure compliance with development process and standards
Experience migrating code through various environments, creating code branches, resolving merge conflicts.
Must have strong communication skills and be self-motivated.
Able to lead development operations, in conjunction with new feature enhancements, after an application has gone live.
Experience working in a fast paced, agile environment.
Has the ability to work with several business Partners with competing requirements and be able to bridge the gap between requirements to keep the development team productive and achieve overall project success
Be able to manage expectations with business Partners to help them understand the technical and financial impact of over-complex requirements to ensure the stability/maintainability of the application while achieving low TCO
Must work well in a team environment, including a collaborative approach to design and architecture
Experience with SQL Server and SSRS
Additional Experience:
Need to have led projects successfully in a proven role, designing and building .NET applications including ASP.NET MVC, SPAs
Need to have led projects successfully on projects in a proven role, designing and building an Enterprise service architecture
Needs to be willing to adhere to our clients process until fully understood before offering suggestion to improve
Technologies:
.NET Framework, .NET Core, C#
ASP.NET MVC, ASP.NET MVC Core
WebAPI
HTML, CSS, JavaScript, jQuery, Angular
Entity Framework, Entity Framework Core
MS SQL, SSRS, NoSql
Azure - Service Bus, WebApps
Visual Studio, Visual Studio Code
Node.js, Npm, Gulp, Grunt
Autofac, Unity
MS Test, xUnit
Profiling tools, Static code analysis tools
If interested, please get in touch via contact details provided or click “Apply” to forward an up-to-date copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.
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The Opportunity Hub UK is an ambitious recruitment technology startup transforming how companies and candidates connect. We're building a cutting-edge platform that goes beyond traditional job boards, incorporating video profiles, AI-powered matching, and innovative search functionality. The Opportunity We're seeking a talented and ambitious Full Stack Developer to join us as our lead technical resource. This is a unique opportunity to take ownership of our platform's development and shape its technical direction from the ground up. What Makes This Role SpecialOpportunity to be the technical cornerstone of a growing startupFreedom to make significant technical decisionsChance to build something meaningful from the ground upDirect impact on product direction and company successGrowth Potential This role offers exceptional growth opportunities:Potential to grow into a CTO position as the company scalesOpportunity to build and lead a development teamEquity/share options available after proven performanceRevenue share possibilities based on platform successRole Overview As our lead developer, you'll be responsible for:Maintaining and evolving our current WordPress-based platformLeading the technical transformation to a more scalable architecture using Laravel and ReactImplementing AI integrations and advanced search functionalityDeveloping innovative features to enhance user experienceMaking key technical decisions that will shape the platform's future Technical Requirements Must Have:Strong experience with PHP and WordPress developmentProficiency in modern JavaScript, HTML5, and CSS3Experience with Laravel frameworkFamiliarity with React and modern frontend developmentUnderstanding of RESTful APIs and microservices architectureExperience with AWS services and cloud architectureStrong knowledge of cloud infrastructure and deploymentExperience with version control systems (Git)Knowledge of SQL and database optimization Nice to Have:Experience with AI/ML integrationsAdvanced AWS certificationsExperience with serverless architectureExpertise in AWS services such as:Lambda for serverless computingS3 for storageEC2 for cloud computingRDS for database managementCloudFront for content deliveryUnderstanding of CI/CD pipelinesExperience with automated testingBackground in recruitment tech or HR systems Key ResponsibilitiesOwn the complete development lifecycle of our platformLead the migration from WordPress to a Laravel/React stackDesign and implement cloud-native architecture on AWSManage cloud infrastructure and optimize for cost-efficiencyImplement advanced search algorithms and AI-powered featuresSet up and maintain CI/CD pipelines in the cloudDesign scalable and resilient cloud architectureOptimize platform performance and scalabilityIntegrate with third-party services and APIsEnsure security best practices are followed across cloud servicesCollaborate with stakeholders to define technical requirementsMentor future junior developers as the team growsIdeal Candidate Profile We're looking for someone who:Is daring and passionate about building innovative tech solutionsHas an entrepreneurial mindsetCan work independently and take initiativeIs comfortable wearing multiple hats in a startup environmentHas strong problem-solving abilitiesDemonstrates excellent communication skillsShows enthusiasm for learning and adapting to new technologies Compensation & BenefitsWe are a bootstrapped startup, while we can't promise high earning from the outset we have much to scale. Potential for equity/share options after proven performanceRevenue share opportunitiesFlexible working arrangementsProfessional development supportDirect involvement in company strategy and decision-making LocationRemote work (or if London based working with Founders) Must be able to work in compatible time zones for collaboration How to Apply Send your application including: Detailed CV highlighting relevant technical experience Portfolio or examples of previous work Brief description of a challenging technical problem you've solved Your vision for modernising a recruitment platform Join us in revolutionising the recruitment industry through technology. This is an opportunity to be part of something special from the ground up, with significant potential for professional and financial growth.....Read more...
