Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout.
As an analyst on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests.
The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our specialist teams to investigate and resolve.
Throughout the process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, and will be providing timely updates, ensuring the fault is assigned the correct level of priority and attention.
This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies.
General summary:
Administering and supporting the customer’s infrastructure
Delivering first line support
Acting as the first point of contact for customers
Demonstrating the ability to troubleshoot and resolve support issues within agreed SLA
Providing regular, clear communication to customers
Diagnosing and resolving incidents to the customer’s satisfaction
A strong desire and focus on continued improvements and personal development
A desire to be part of an overall team and achieve team goals
To continually strive to improve overall firm effectiveness
Proven ability to work under pressure and with other people
Work with a sense of urgency
Attention to detail
A clear and friendly telephone manner
Ability to multi-task
Must be able to demonstrate a ‘customer first’ approach to support
Flexible and willing to work outside core business hours as required
Strong communicator
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.Employer Description:Our goal is to meet and exceed our customers’ needs and expectations, which is what sets us apart. Our vision is to be our clients’ technology partner of choice, using innovative thinking to provide solutions.
We invest in our teams to ensure we have the skills and expertise to deliver the highest level of service across every technical solution within our portfolio. ITRM are a Microsoft Gold Partner and hold a further range of industry qualifications which enable us to technically lead our clients and solve their business challenges.
This is why we’ve had 20 successful years in business, achieving high retention rates and winning significant new business from client recommendations.Working Hours :Working hours on a shift basis as follows:
7.00am - 3.45pm
8.45am - 5.30pm
9.15am - 6.00pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Microsoft Windows 7-10 & MacOS,Knowledge on Microsoft Office,Hardware troubleshooting,Understand workstation builds,Desire to keep improving,Work with a sense of urgency,Ability to multi-task,A clear telephone manner,Strong communicator,To strive for improvement,Desire to be part of a team....Read more...
An exciting opportunity has arisen for an SEO Specialist to join a creative agency that helps small and medium-sized businesses strengthen their online presence through innovative website design, branding, and digital marketing solutions.
You will be responsible for developing and executing tailored SEO strategies designed to improve search visibility, increase organic traffic, and drive long-term success across multiple client websites.
This office-based position offers a salary of £30,000 - £45,000 DOE, alongside a range of attractive benefits. They are ideally seeking local candidates.
Key Responsibilities
* Plan, implement, and manage effective SEO campaigns across a variety of client accounts.
* Conduct comprehensive website audits to identify opportunities for optimisation and growth.
* Perform keyword research and implement on-page SEO improvements.
* Optimise website architecture, URL structures, metadata, and technical elements to enhance search performance.
* Create and refine engaging, SEO-focused content while supporting link-building initiatives.
* Monitor campaign performance using analytics tools and provide clear, insightful monthly, quarterly, and annual reports.
* Manage and enhance local SEO activity, including business listings and citations.
* Build strong relationships with clients, providing regular updates and demonstrating campaign success.
* Coordinate with internal teams and external suppliers, including copywriters, to deliver projects effectively.
* Support paid search initiatives where required.
What Were Looking For
* Previous experience as an SEO Specialist, SEO Analyst, SEO Consultant, SEO Executive, SEO Manager, SEO Strategist, SEO Account Manager, or in a similar SEO-focused role.
* Ideally, 5-10 years experience within agency environment.
* Proven experience managing SEO campaigns across multiple client accounts.
* Strong knowledge of organic search principles, including keyword research, metadata optimisation, and content strategy.
* Solid understanding of technical SEO and website architecture.
* Highly skilled in HTML and CSS.
* Hands-on experience with Google Search Console and Google Analytics.
* Demonstrated ability to develop content strategies and execute effective link-building campaigns.
* Up-to-date knowledge of search engine algorithms, emerging industry trends, and the evolving impact of AI within search.
* Excellent written English skills with the ability to produce compelling, audience-focused content.
* Experience with Google Ads and PPC would be advantageous.
Whats on Offer
* Competitive salary
* Occasional performance-related bonuses.
* 20 days annual leave plus bank holidays, increasing by one additional day per year of service up to 25 days.
* Hybrid working arrangements available following successful completion of probation.
* Ongoing training and professional development opportunities.
* The opportunity to join a collaborative, forward-thinking agency where your ideas and expertise will make a genuine impact.
If youre passionate about SEO, thrive in a fast-paced agency environment, and are looking to take the next step in your career with a business that values innovation and results, wed love to hear from you.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Technical Product Analyst - Custody & Financial Products
The Company
Our client is a well established provider of custody and corporate trust services, operating SaaS based platforms across the funds management and corporate markets industries. Known for a collaborative, supportive and genuinely people first culture, they are continuing to invest in strengthening their Product team as they build out their custody offering.
The Opportunity
This is a fantastic opportunity for a product professional with genuine custody or middle office depth to join a growing Product team, working closely with technology, clients and internal stakeholders to shape how custody products are delivered and improved. This isn't a documentation heavy BA role, nor is it a purely client facing or sales driven position. You need to genuinely understand how custody products work operationally, and be comfortable translating that understanding into clear, well delivered technology outcomes. You will work closely with a Senior Manager, a Product Manager, fellow Product Analysts and UX Designers, reporting directly into the Senior Manager of Product.
This is best suited to someone who wants to build a long term career combining strong product and technical delivery skills with a growing commercial focus.
Key Accountabilities
Clearly articulate how custody products work, including settlement, pricing, reporting, and associated audit and control requirements
Translate business and client requirements into clear, well defined product and system design requirements
Work closely with technology teams throughout the delivery lifecycle, understanding key roles, stage gates, and artefacts such as UX designs, solution designs, test plans and user documentation
Partner with clients, prospective clients and internal stakeholders to understand emerging needs and opportunities
Contribute to business cases and commercial viability assessments for new product ideas and enhancements
Support go to market planning for new products and platform enhancements
Take part in product demonstrations, client meetings and ongoing product strategy discussions
Ideal Experience
Genuine, hands on experience within custody, financial products, banking or middle office operations
Ability to clearly explain how custody or similar financial products are settled, priced, reported and controlled
Solid understanding of the software development lifecycle and how product requirements are delivered through technology teams
Excellent, clear and concise communication skills, with the confidence to build trusted relationships across clients, sales and development teams
A commercial mindset, comfortable contributing to business cases and evaluating new opportunities
Why Apply
Join a collaborative and supportive team that genuinely values long term careers over short term hires
Step into a role that goes well beyond documentation or pure operational reporting, and genuinely blends technical depth with commercial thinking
Work across meaningful client relationships and help directly shape the strategy and direction of the product suite
To have a confidential chat, please contact Jarryd Barker at jbarker@parityconsulting.com.au
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us. At Parity, we believe in people, not just data. Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.....Read more...
