Complaints Investigator Location: London, W6 9EA Salary: £26.77 per hour (LTD) Hours: 9:00 am - 5:00 pm, Hybrid (minimum 3 days in the office) Contract Type: Temporary (Inside IR35) About the Role: We are recruiting a Complaints Investigator for A housing association, working within the Customer Insight and Experience team under the Operations Directorate. This is a vital role in ensuring excellent customer service by investigating and resolving complaints fairly and efficiently. Key Responsibilities:
Investigate and resolve complaints within regulatory timescales and deadlines.
Take full ownership of complaints, conducting comprehensive investigations and providing timely updates to customers.
Deliver high-quality written responses, ensuring regulatory compliance in complaint handling.
Manage complex and ongoing complaints, preparing thorough documentation for Stage 2 reviews.
Provide exceptional customer service via correspondence, phone, or in-person interactions.
Process and issue compensation payments adhering to service standards.
Maintain accurate and detailed records on the CRM system for all customer interactions.
Requirements:
Experience in complaint handling, preferably within housing or a similar sector.
Strong written and verbal communication skills.
Ability to manage multiple cases and meet strict deadlines.
Proficiency with CRM systems and a customer-focused approach.
Why Join Us? We are committed to delivering an outstanding customer experience. By joining our team, you’ll contribute to a fair and resolution-driven service that meets the needs of diverse communities. Complaints Investigator Location: London, W6 9EA Salary: £26.77 per hour (LTD) Hours: 9:00 am - 5:00 pm, Hybrid (minimum 3 days in the office) Contract Type: Temporary (Inside IR35) About the Role: We are recruiting a Complaints Investigator for A housing association, working within the Customer Insight and Experience team under the Operations Directorate. This is a vital role in ensuring excellent customer service by investigating and resolving complaints fairly and efficiently. Key Responsibilities:
Investigate and resolve complaints within regulatory timescales and deadlines.
Take full ownership of complaints, conducting comprehensive investigations and providing timely updates to customers.
Deliver high-quality written responses, ensuring regulatory compliance in complaint handling.
Manage complex and ongoing complaints, preparing thorough documentation for Stage 2 reviews.
Provide exceptional customer service via correspondence, phone, or in-person interactions.
Process and issue compensation payments adhering to service standards.
Maintain accurate and detailed records on the CRM system for all customer interactions.
Requirements:
Experience in complaint handling, preferably within housing or a similar sector.
Strong written and verbal communication skills.
Ability to manage multiple cases and meet strict deadlines.
Proficiency with CRM systems and a customer-focused approach.
Why Join Us? We are committed to delivering an outstanding customer experience. By joining our team, you’ll contribute to a fair and resolution-driven service that meets the needs of diverse communities.....Read more...
Anti-Social Behaviour and Nuisance Investigator Newham, London Temporary Full Time Summary: A fantastic opportunity has arisen for an Anti-Social Behaviour and Nuisance Investigator to join a Community Safety & Corporate Resilience team based in Newham. The successful candidate will play a key role in tackling anti-social behaviour (ASB) and nuisance within the borough, ensuring a safe and supportive environment for all residents.
THE ROLE The Anti-Social Behaviour and Nuisance Investigator will lead investigations into ASB and nuisance cases, liaising with various internal and external partners. Key responsibilities include:
Resolving cases of anti-social behaviour (ASB) and nuisance in collaboration with Housing services, the Community Safety Enforcement Team, and external partners.
Managing and leading casework to address crime, ASB, and nuisance using enforcement powers and interventions.
Working closely with enforcement officers and the police to take a coordinated problem-solving approach, gathering evidence and preparing legal files for court.
Coordinating enforcement actions against persistent ASB perpetrators on behalf of the Council and residents.
Providing specialist advice to the Housing service and external housing providers on managing ASB cases.
Working with housing providers, private landlords, and resident services to ensure victims are supported and their experiences of ASB are reduced.
Attending court hearings, providing evidence, and supporting victims and witnesses through legal processes.
THE CANDIDATE The ideal candidate will have significant experience in tackling anti-social behaviour and nuisance, with a strong background in case management, enforcement, and collaboration with multiple agencies. Applicants should demonstrate:
Proven experience in ASB, crime prevention, or noise nuisance casework, including preparing legal documentation for court.
A good understanding of anti-social behaviour legislation and enforcement tools.
Experience in working with multiple agencies, including housing providers and the police.
Ability to maintain accurate case files and records using case management systems.
Strong communication and customer service skills, with the ability to work in a diverse urban environment.
THE CONTRACT Temporary – 3 months ongoing The pay rate for the role is £27.00 per hour LTD company rate. The PAYE equivalent is £23.02 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role in more detail!....Read more...
Your work as an Apprentice Compliance Officer will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible. The job may include a range of duties, with the following provided as examples:
Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found
Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions
Work collaboratively, effectively and flexibly within a team and contribute towards team expectations
Promote fraud awareness within DWP and to wider external business partners
Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate
Liaise with other departments/organisations within the framework of any existing partnership agreements
Prioritise workload in line with conflicting and changing priorities
Training:Public Sector Compliance Investigator and Officer Level 3. Training Outcome:The apprenticeship for the Apprentice Compliance Officer role is designed to work towards achieving Category A Investigator practitioner level membership of the Government Counter Fraud Profession (GCFP). On achievement of the apprenticeship, you will be required to complete an annual self-assessment to evidence your knowledge, skills, and experience. Employer Description:The Department of Work and Pensions is a major Government Department, handling jobs, training, unemployment benefits and pensions.Working Hours :You may be required to work any time between the hours:
7:45am & 8:00pm on any day between Monday - Friday, &
8:45am to 5:00pm on Saturday.
Working pattern to be agreed with successful applicants.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience,Leadership skills,Decision making skills,Developing self and others....Read more...
Your work as a Apprentice Compliance Officer will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible. The job may include a range of duties, with the following provided as examples:
Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
Promote fraud awareness within DWP and to wider external business partners.
Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
Liaise with other departments/organisations within the framework of any existing partnership agreements.
Prioritise workload in line with conflicting and changing priorities.
Training Outcome:
The apprenticeship for the Apprentice Compliance Officer role is designed to work towards achieving Category A Investigator practitioner level membership of the Government Counter Fraud Profession (GCFP). On achievement of the apprenticeship, you will be required to complete an annual self-assessment to evidence your knowledge, skills, and experience.
Employer Description:The Department of Work and Pensions is a major Government Department, handling jobs, training, unemployment benefits and pensions.Working Hours :You may be required to work any time between the hours:
7:45am & 8:00pm on any day between Monday - Friday, &
8:45am to 5:00pm on Saturday.
Working pattern to be agreed with successful applicants.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience,Leadership skills,Decision making skills,Developing self and others....Read more...
Job Title: Coroner’s OfficerLocation: County Hall North, Horshampay Rate: £16.37 per hour (PAYE – Grade 8)Working Pattern: Full-time or Part-time consideredWorking Arrangement: In-officeEnhanced DBS Required
Are you an experienced investigator or have Coronial experience?
We are looking for a dedicated Coroner’s Officer to support the essential work of HM Senior and Area Coroners for West Sussex. This role is ideal for those with a background in policing, investigations, or coronial services, who have strong communication skills and the ability to handle sensitive information with care.
Key Responsibilities:
Supporting bereaved families with sensitivity and professionalism, ensuring they receive timely updates and guidance.Handling inbound and outbound calls from families, GPs, medical professionals, and funeral directors.Managing and processing new referrals, ensuring accurate data entry into case management systems.Monitoring and updating a busy inbox, ensuring all cases are up to date.Working in line with the Coroner’s and Justice Act 2009, Coroner’s (Investigations) Regulations 2013, and Chief Coroner’s Guidance.Liaising with multiple agencies to ensure the smooth progression of referrals.Being assigned designated powers by the Coroner and ensuring they are discharged professionally, legally, and proportionately.
What We’re Looking For:
Strong interpersonal and communication skills, particularly in sensitive and emotional situations. The ability to support bereaved families and handle distressing conversations with care and professionalism. Experience in coronial services, police investigations, or a similar field. Strong administration skills, including data entry and inbox management. Ability to work within policy and procedure while maintaining empathy and understanding. This is a highly rewarding role for those who want to make a real difference in a structured and professional environment. Interested? Apply today! For more information or to submit your CV, please contact: Lewis Ashcroft Youth Justice & Police Recruitment Specialist lewis.ashcroft@servicecare.org.uk....Read more...
Your work as a Apprentice Compliance Officer will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible. The job may include a range of duties, with the following provided as examples:
Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry.
Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
Promote fraud awareness within DWP and to wider external business partners.
Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
Liaise with other departments/organisations within the framework of any existing partnership agreements.
Prioritise workload in line with conflicting and changing priorities.
Training Outcome:
The apprenticeship for the Apprentice Compliance Officer role is designed to work towards achieving Category A Investigator practitioner level membership of the Government Counter Fraud Profession (GCFP). On achievement of the apprenticeship, you will be required to complete an annual self-assessment to evidence your knowledge, skills, and experience.
Employer Description:The Department of Work and Pensions is a major Government Department, handling jobs, training, unemployment benefits and pensions.Working Hours :You may be required to work any time between the hours:
7:45am & 8:00pm on any day between Monday - Friday, &
8:45am to 5:00pm on Saturday.
Working pattern to be agreed with successful applicants.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience,Leadership skills,Decision making skills,Developing self and others....Read more...
Your work as a Apprentice Compliance Officer will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible. The job may include a range of duties, with the following provided as examples:
Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
Promote fraud awareness within DWP and to wider external business partners.
Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
Liaise with other departments/organisations within the framework of any existing partnership agreements.
Prioritise workload in line with conflicting and changing priorities.
Training Outcome:
The apprenticeship for the Apprentice Compliance Officer role is designed to work towards achieving Category A Investigator practitioner level membership of the Government Counter Fraud Profession (GCFP). On achievement of the apprenticeship, you will be required to complete an annual self-assessment to evidence your knowledge, skills, and experience.
Employer Description:The Department of Work and Pensions is a major Government Department, handling jobs, training, unemployment benefits and pensions.Working Hours :You may be required to work any time between the hours:
7:45am & 8:00pm on any day between Monday - Friday, &
8:45am to 5:00pm on Saturday.
Working pattern to be agreed with successful applicants.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience,Leadership skills,Decision making skills,Developing self and others....Read more...
Your work as a Apprentice Compliance Officer will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.
The job may include a range of duties, with the following provided as examples:
Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found
Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions
Work collaboratively, effectively and flexibly within a team and contribute towards team expectations
Promote fraud awareness within DWP and to wider external business partners
Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation
Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate
Liaise with other departments/organisations within the framework of any existing partnership agreements
Prioritise workload in line with conflicting and changing priorities
Training Outcome:
The apprenticeship for the Apprentice Compliance Officer role is designed to work towards achieving Category A Investigator practitioner level membership of the Government Counter Fraud Profession (GCFP). On achievement of the apprenticeship, you will be required to complete an annual self-assessment to evidence your knowledge, skills, and experience
Employer Description:The Department of Work and Pensions is a major Government Department, handling jobs, training, unemployment benefits and pensions.Working Hours :You may be required to work any time between the hours:
7:45am & 8:00pm on any day between Monday- Friday, &
8:45am to 5:00pm on Saturday.
Working pattern to be agreed with successful applicants.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Non judgemental,Patience,Leadership skills,Decision making skills,Developing self and others....Read more...
