Receive, inspect, and record deliveries of goods and materials
Organise and maintain inventory in the store/warehouse
Pick, pack, and dispatch orders accurately and efficiently
Conduct regular stock checks and assist with stock audits
Ensure all stock movements are recorded in the inventory management system
Maintain a clean, safe, and organised working environment
Operate forklifts or other warehouse equipment (if certified)
Liaise with internal departments to fulfil material requests
Perform thorough checks on bespoke kits and containers returned from customer sites
Verify kit contents using inventory lists; identify and address missing or damaged items
Carry out repairs and maintenance on tools and equipment
Replenish kits and containers to ensure readiness for next hire
Place orders for replacement items and maintain appropriate stock levels
Record inventory transactions and update kit statuses using manual and computer systems
Generate reports and collaborate with team members to ensure timely task completion
Provide excellent customer service related to kit and inventory management
Requirements:
Knowledge / experience / interest in using hand tools or power tools
Previous experience in stores, warehouse, or logistics roles beneficial but not essential as full training will be given
Strong attention to detail and accuracy
Good organisational and time-management skills
Basic computer literacy (Excel and inventory systems)
Ability to lift and move heavy items safely
Training:
Supply chain Warehouse Operative Level 2 Apprenticeship Standard
All training will be delivered on site at the employers' location
Training Outcome:
Long term career opportunities
Employer Description:At CH Power Tools Ltd, we are a trusted B2B supplier of power and hand tools, offering expert servicing, repairs, and comprehensive tool and asset management solutions. We support workplace safety through specialist vibration testing and ensure our clients’ equipment is always ready for use.Working Hours :Monday - Thursday, 8.00am - 5.00pm and Friday, 8.00am - 3.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Procurement and Logistics Specialist
Erith, Kent
£30,000 - £40,000pa
Monday to Friday 8.30am - 5.00pm (Fully office-based)
KHR are working with an established global manufacturer based in North Kent, known for their trusted solutions across industries like medical, transport, and retail, who are looking for an organised and detail-driven Procurement & Logistics Specialist to join their team.
Position Overview
As the Procurement & Logistics Specialist, you will be responsible for overseeing the company's 3PL and internal warehouse operations, coordinating inbound and outbound transport, and managing inventory levels. Your role will be critical in ensuring the smooth flow of goods from suppliers to customers, contributing to the overall success of this trusted manufacturer.
Responsibilities
- Manage 3PL and internal warehouse operations, ensuring efficient processes
- Coordinate inbound and outbound transport, including drop shipments and customs clearance
- Monitor and control inventory levels, conducting counts and maintaining accuracy
- Process returns and ensure timely resolution of any discrepancies
- Raise purchase orders and RFQs for standard and third-party items
- Maintain and update supplier price lists and lead times
- Support supplier selection, vetting, and onboarding processes
- Coordinate with vendors to ensure the timely and accurate delivery of goods
- Manage both standard and customised order processing, coordinating with 3PL for fulfilment
- Track and report on procurement and logistics KPIs, maintaining data accuracy across systems
- Support the development and refinement of procurement and logistics procedures
- Collaborate with warehouse, production, and customer service teams to optimise operations
Candidate Profile
- Proven experience in procurement and logistics roles, preferably in a manufacturing environment
- Strong knowledge of supply chain management principles and practices
- Familiarity with 3PL operations and vendor management
- Excellent organisational and time management skills, with attention to detail
- Proficiency in inventory management systems and Microsoft Office
- Strong communication and interpersonal skills, with the ability to collaborate cross-functionally
- Problem-solving aptitude and ability to adapt to changing priorities
- Relevant qualifications in supply chain management, logistics, or a related field (desirable)
Benefits
- Competitive salary package, ranging from £30,000 to £40,000
- 25 days holiday plus 8 bank holidays
- Pension scheme with 4% employer contribution and 5% employee contribution
- Bonus
- On-site parking
Alongside these attractive benefits, you'll be part of a supportive and collaborative team, working in a dynamic environment that values your contributions. The company fosters a great culture where employees are encouraged to grow and develop their skills, setting the stage for long-term career success.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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An opportunity has arisen for a Warehouse Operative to join a well-established distribution business supplying specialist industrial components to a wide range of customers across the UK.
As a Warehouse Operative, you will play a key role in maintaining the efficient flow of warehouse operations, handling the receipt, processing, packing, and dispatch of orders.
This role offers salary range £30,000 - £33,000 and benefits.
You will be responsible for:
? Coordinating the receipt, storage, and dispatch of goods.
? Monitoring stock levels and ensuring accurate inventory records.
? Handling customer enquiries and providing quotations where required.
? Liaising with suppliers, transport providers, and internal teams to maintain timely order fulfilment.
? Planning storage capacity and optimising warehouse space.
? Producing regular reports and maintaining systems up to date.
? Supporting aftersales requirements in line with customer needs.
What we are looking for:
? Previously worked as a Warehouse Operative, Warehouse Technician, Warehouse Operator, Warehouse Assistant, Warehouse Coordinator, Warehouse Administrator, Logistics Operative, Warehouse worker, Stock Controller, Inventory Controller or in a similar role.
? Understanding of health and safety practices within a warehouse setting.
? A forklift licence would be desirable.
? Skilled in Microsoft Word, Excel, Outlook, and Sage.
? Strong organisational and communication skills.
Shift:
? Monday - Friday: 08:30 - 17:00
What's on offer:
? Competitive salary
? 20 days holiday plus bank holidays
? Auto-enrolment pension scheme
Apply today for this fantastic opportunity to join a growing organisation in a pivotal role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phon....Read more...
POS system configuration: Configure systems according to client specifications
Backoffice system administration: Maintain and troubleshoot POS and Backoffice systems
Account management: Support the setup and maintenance of customer and vendor accounts within the POS system
Training: maintain excellent product knowledge and provide training sessions to clients and stakeholders
Hardware preparation: Prepare hardware for installations, including setup and testing
Compliance documentation: Ensure all compliance documentation is accurate and up to date
Repairs and maintenance: Assist in managing repairs and maintenance of POS hardware
Inventory control: Help manage inventory levels and ensure timely restocking of necessary components
Courier dispatches: Manage courier dispatches for hardware deliveries and returns
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.
We are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.
Our aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
An opportunity has arisen for a Warehouse Operative to join a well-established distribution business supplying specialist industrial components to a wide range of customers across the UK.
As a Warehouse Operative, you will play a key role in maintaining the efficient flow of warehouse operations, handling the receipt, processing, packing, and dispatch of orders.
This role offers salary range £30,000 - £33,000 and benefits.
You will be responsible for:
* Coordinating the receipt, storage, and dispatch of goods.
* Monitoring stock levels and ensuring accurate inventory records.
* Handling customer enquiries and providing quotations where required.
* Liaising with suppliers, transport providers, and internal teams to maintain timely order fulfilment.
* Planning storage capacity and optimising warehouse space.
* Producing regular reports and maintaining systems up to date.
* Supporting aftersales requirements in line with customer needs.
What we are looking for:
* Previously worked as a Warehouse Operative, Warehouse Technician, Warehouse Operator, Warehouse Assistant, Warehouse Coordinator, Warehouse Administrator, Logistics Operative, Warehouse worker, Stock Controller, Inventory Controller or in a similar role.
* Understanding of health and safety practices within a warehouse setting.
* A forklift licence would be desirable.
* Skilled in Microsoft Word, Excel, Outlook, and Sage.
* Strong organisational and communication skills.
Shift:
* Monday - Friday: 08:30 - 17:00
What's on offer:
* Competitive salary
* 20 days holiday plus bank holidays
* Auto-enrolment pension scheme
Apply today for this fantastic opportunity to join a growing organisation in a pivotal role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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What you’ll do
Learn how to safely receive, check, and store aircraft parts and materials
Pick, pack, and prepare customer orders with accuracy and attention to detail
Support with stock control, inventory checks, and warehouse documentation
Gain knowledge of systems and processes, including the use of warehouse software
Work as part of a collaborative team to meet deadlines and ensure excellent customer service
Develop professional skills in health and safety, teamwork, and communication
Training Outcome:Warehouse Operative or Warehouse Inspector.Employer Description:AJW is the world-leading independent specialist in the global management of commercial and business aircraft spares. We provide the civil aerospace sector with the most efficient and progressive end-to-end supply chain solutions for the provision and repair of components, warehousing, and logistical service. We reduce costs, improve profitability and support the brand values, goals, and image of our customersWorking Hours :Monday - Friday, 08:30 - 17:30.Skills: Communication skills,Attention to detail,Logical,Team working,Initiative....Read more...
Provide first-line technical support to all departments.
Act as the first point of contact for support calls.
Log all support calls on the fault logging system.
Set up and configure IT equipment and mobile devices.
Manage and maintain the IT inventory system.
Provide match-day technical support and on-call assistance as required (optional).
Ensure all equipment and systems are operational prior to home matches.
Liaise with external suppliers and support contractors.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Join the IT team at Blackburn Rovers Football & Athletic Ltd, a historic professional football club founded in 1875. As an IT Apprentice, you will provide first-line support to the business over the phone, in person, and via remote software. You’ll be responsible for building and configuring PCs and laptops, while learning from and assisting fellow team members.
Working within a small, hands-on team, you’ll gain experience with a wide range of IT solutions and network systems that support operations across a football stadium—a unique and valuable learning environment for anyone starting a career in IT.
This apprenticeship offers the chance to develop valuable IT skills, with the potential to progress into a permanent role within the organisation.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
Parts Advisor
Job Title Parts Advisor
Salary up to £35\'000 per annum
Location Sutton
We are looking for an experienced and motivated Parts Advisor to join our clients busy commercial vehicle dealership in Sutton. This is a fantastic opportunity to work within a well-established company that values its people, offers excellent training, and provides long-term career progression.
As a Parts Advisor, you will play a vital role in supporting the workshop by ensuring parts are efficiently supplied to technicians and maintaining smooth running of the parts department.
Parts Advisor Key Responsibilities
- Accurately identify, source, and distribute parts to service technicians across multiple shifts
- Maintain stock levels and carry out regular inventory checks
- Order specialist parts as required and ensure timely delivery
- Manage goods in/goods out processes efficiently
- Provide excellent customer service to internal and external stakeholders
- Keep records up to date using computerised systems
About You To be successful in this role, you will have:
- Previous experience working in a vehicle parts or motor trade environment
- Good IT and administration skills
- Strong organisational abilities and attention to detail
- A proactive, customer-focused attitude
- A full UK driving licence
Parts Advisor Salary & Benefits
- Salary: Up to £35000 per annum
- 25 days annual leave (plus bank holidays)
- Pension scheme
- Life insurance
- Commitment and recruitment bonuses
- Staff referral rewards
- Eye test vouchers & Employee Assistance Programme
- Financial wellbeing support
How to Apply If youre interested in this Parts Advisor role, contact John Barnes at Holt Recruitment today:
Call: 07955 081 481
Email: john@holtrecruitment.com
Or simply click Apply Now to send us your CV.....Read more...
Position: GRP Workshop Manager
Job ID: 1465/1
Location: Hampshire
Rate/Salary: £50,000 per annum + 21 days holiday + bank holidays
Type: Permanent
HSB Technical Ltd is a leading specialist recruiter across Power & Propulsion, Shipbuilding, Shipping & Energy, and Aerospace sectors. We connect skilled professionals with reputable clients in the UK and internationally. Visit our website or LinkedIn to learn more.
Key Responsibilities:
•Manage daily GRP workshop operations, including manufacturing, repair, and finishing.
•Supervise and allocate work to technicians, ensuring efficient use of resources.
•Monitor project progress, budgets, and quality standards.
•Lead and develop the GRP team including apprentices.
•Enforce health, safety, and environmental regulations.
•Control materials inventory and maintain equipment.
•Liaise with project managers and clients to meet technical requirements and deadlines.
Essential Skills & Qualifications:
•Experience managing GRP/composites workshops or teams.
•Strong knowledge of GRP processes (hand lay-up, vacuum bagging, infusion, etc.).
•Ability to read engineering drawings and specs.
•Excellent leadership, organisational, and IT skills.
•Focused on quality, safety, and efficiency.
Desirable:
•Experience in marine, aerospace, or automotive composites.
•Knowledge of CNC, advanced composites, and ISO standards.
•Formal composites or engineering qualifications.
•Health & Safety or supervisory certifications.
Personal Attributes:
•Hands-on leader with strong team-building skills.
•Detail-oriented and proactive problem solver.
•Clear communicator and commercially aware.
Working Hours:
Mon–Thu: 07:00–16:30
Fri: 07:00–13:00
Flexible hours as needed.
This position is advertised by HSB Technical Ltd, an REC registered recruitment consultancy managing the recruitment process for our client.....Read more...
We are currently looking to recruit for a customer services representative within our busy Newcastle site. This exciting role is crucial to the smooth running of the site.
This important role requires accuracy and an attention to detail.
The successful applicant will act as a support to our Senior Salespeople. Although every day is different, typical duties will include stock control and communicating with customers and suppliers and completing the general day to day administration associated with a large distribution centre.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Development is at the heart of Aalco Newcastle, and we are proud of the learning and development opportunities we provide. We are keen to develop our talented team and provide opportunities to progress.
This is an entry level role with the opportunity to develop and build a long-term career.
Full training will be provided alongside the opportunity to continue studying with the Level 3 Customer Service Specialist. Employer Description:We are the leading non-ferrous metals supplier in the UK, supplying aluminium, stainless steel, copper and brass to engineering and fabrication based companies.
Our extensive inventory includes aluminium, stainless steel, copper, brass and bronze in all semi-finished forms, covering a wide range of grades/alloys, shapes and sizes - both industry standard and special or bespoke items for particular application or individual customers needs.
We have 18 service centres around the country, which offer a reliable and on time delivery service anytime in the UK. Each centre holds stocks to meet the immediate needs of customers in the local area and this is backed up by bulk stock at a central warehouse.Working Hours :Mon – Fri 08:30 – 17:00Skills: Communication skills,Attention to detail,Eagerness to learn,Approachable,Reliable,Computer Literate,Enthusiastic....Read more...
Supporting the day-to-day operations of the clinic and contributing to a smooth patient journey
Accurately inputting and updating patient details in our records system
Assisting with general customer service enquiries – both face-to-face and over the phone
Supporting colleagues in the clinic and reception area as needed
Learning to use optical equipment under supervision and after training
Maintaining a clean, tidy, and welcoming environment throughout the clinic and reception area
Managing stock levels – including ordering, receiving deliveries, and restocking shelves
Assisting with regular stock checks, expiry date monitoring, and inventory management
Ensuring the cleanliness of all clinic areas in line with our cleaning schedule
Building and maintaining strong working relationships with patients and other healthcare providers
After training, using optical practice software for booking appointments, managing records, and processing orders
Learning the basics of frame and lens selection to support the dispensing optician
Booking and managing repeat appointments and recall reminders
Maintaining a professional, friendly, and respectful manner with patients and colleagues at all times
Adapting to the evolving needs of the clinic and being open to learning new skills and responsibilities
Training:
Customer Service Practitioner Level 2 Standard
This qualification requires college attendance once per month
Additional college attendance may be required for functional skills
Training Outcome:We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.Employer Description:A professional independent practice offering comprehensive eye examination and specialist services
Hathershaw Optician have a genuine care for health. Our patients can get the best advice and are able to openly discuss concerns without feeling rushed.Working Hours :Monday to Friday 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Multilingual - not essential....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:At Burton Kia we take care of car owners and their Kia cars in Burton-on-Trent, Staffordshire and everywhere in the surrounding area.
We believe in making car ownership a simple, convenient and happy experience. We specialise in new and used Kia cars and we know how important it is that your car reflects your personality in addition to being perfectly suited to your lifestyle.
All our cars are independently inspected and certified, which means we can deliver tested and approved Kia cars on the same day. We have a vast selection of Kia models to suit every need and budget such as the Picanto, Ceed and Sportage..
We also have an extensive amount of knowledge and experience on all our used cars. We believe that choosing your ideal car should be an easy and enjoyable process, so our sales team give you space to explore the range but will always be available to offer advice and assistance should you need it.
Our aim is to provide an elevated level of customer care and service.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
General Manager – Asphalt Production / Plant Manager Do you thrive in fast-paced, industrial environments like asphalt, aggregates, or heavy manufacturing? If you’re ready to take full ownership of asphalt production operations, team performance and plant efficiency — this is your next career-defining move. We are hiring a General Manager – Asphalt Production (Plant Manager) to lead a successfull asphalt facility. This is a high-profile leadership role where your decisions will shape production, operational excellence and team success. You’ll oversee everything from asphalt production and dispatch to maintenance, safety and continuous improvement initiatives. What’s in it for you as General Manager – Asphalt Production / Plant Manager
£46,000–£52,000 per year
Full-time, permanent role
Take command of a critical asphalt production site with direct impact on operations and customer satisfaction
Lead, develop and inspire a high-performing team while driving operational excellence
Work with a supportive senior leadership team that values initiative and results
Career progression in a forward-thinking, results-driven environment
Roles and responsibilities as General Manager – Asphalt Production / Plant Manager
End-to-end management of daily asphalt production and dispatch
Ensure safe, efficient, and high-quality operations aligned with production targets
Coordinate raw material deliveries, inventory management, and logistics
Lead, develop, and mentor a team of operatives and technicians
Foster a culture of safety, quality, and collaboration across the site
Oversee planned maintenance, troubleshoot breakdowns, and ensure equipment longevity
Drive continuous improvement initiatives, cost control, and waste reduction
Apply Lean or similar methodologies to boost operational efficiency
Maintain full compliance with HSE regulations, conduct risk assessments, and champion a safety-first mindset
Essential Skills and Experience needed for a General Manager – Asphalt Production / Plant Manager
Proven leadership experience in asphalt or heavy industrial production as a General Manager – Asphalt Production / Plant Manager
Strong problem-solving and decision-making capabilities
Technical aptitude and familiarity with production systems and IT tools
Clear understanding of HSE regulations and best practices
Engineering or technical qualifications preferred
Desirable Qualifications for a General Manager – Asphalt Production / Plant Manager
NVQ in Asphalt or Plant Operations
IOSH/NEBOSH certification
CPCS/MPQC/CSCS credentials
If of interest, please apply today!I’m Fiona McSheffrey, a specialist recruiter in the Construction and Modular Building Supply sector at E3 Recruitment. I work in partnership with leading companies across the UK, connecting high-calibre professionals with roles that truly support long-term career progression.
If you’d like more information about this opportunity — or wish to have a confidential discussion about your next career move — please don’t hesitate to contact me directly at E3 Recruitment.....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:At Startin Group, we believe that the success of our business begins with the happiness and well-being of our staff. That’s why we focus on our employees just as much as we do on our customers, ensuring that every member of our team feels valued, supported, and empowered to thrive. We understand that a positive work environment isn’t just about the job itself—it’s about creating a culture where you’re genuinely cared for, where your voice matters, and where your growth is a priority. We invest in you with tools and resources designed to support your mental health, professional development, and day-to-day experience at work. Our dedicated mental health app provides easy access to support when you need it, recognising that your well-being is essential to your success. To ensure seamless communication across our organisation, we’ve developed an intranet where you can stay informed, share ideas, and connect with colleagues. Regular 1-1 meetings with your manager mean you’ll always know where you stand, have the chance to share your feedback, and feel supported in achieving your personal and professional goals. Our commitment to fostering a strong culture of communication and growth means that you’ll be working in an environment where collaboration is encouraged, and your contributions are genuinely appreciated. From our focus on mental health initiatives to providing ongoing development opportunities, we ensure that our employees aren’t just another number—they’re a valued part of the Startin Group family. So why not take the next step in your career and see what it’s like to work in an environment where you’re truly supported? Apply today to experience why so many of our staff choose to grow and stay with Startin Group. Your career starts here—join the Startin Group team and discover a workplace that’s dedicated to your success.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is intended as a hybrid position, working part of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB: The Customer Service Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via Outlook for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Identify discounted orders and apply discounts as applicable. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness.
EDUCATION:
Bachelor's degree in Business, or equivalent experience and/or training required
EXPERIENCE:
A minimum of 2-4 years of customer service experience Office/Business support background with 3+ years experience in a high-paced office environment. Should have prior experience working in a team environment
OTHER SKILLS AND ABILITIES:
Customer Service background with 2+ years experience in a high paced office environment SAP experience preferred Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The salary range for applicants in this position generally ranges between $46,000 and $57,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online!....Read more...
