As Customer Sales Advisor you will be someone who enjoys customer service, working to targets and you will have excellent attention to detail. As a Customer Sales Executive, you will be generating maximum opportunities through processing of customer orders or quotation requests in a timely manner to meet or exceed customer expectations whilst delivering outstanding customer service at all times. This role is full time, office based, in Banbury.
As Customer Sales Advisor, you will be responsible for:
Handling inbound calls from customers wishing to place an order over the telephone ensuring the order is placed promptly and accurately
Generating sales opportunities by responding to customer quotation requests through telephone and email, within an appropriate timescale
Effectively managing workload through email management system
Developing a competitive quotation for the customer through using key fact-finding questioning techniques and attentive listening skills to build a rapport that will result in understanding the customer’s needs and providing a solution to suit the need
Offering complementary or alternative products, promotional items and/or material/quantity options to maximise sales revenue/quote to order conversion whilst protecting our product gross margin
Ensuring all quotations submitted are progressed to conclusion within the agreed period and clear concise notes are completed
Achieving all department and individual targets
Meeting Data Quality and accuracy targets in relation to Order Entry and Account/Contact creation
Maintaining a strong knowledge of the product ranges and attending all available product training
As Customer Sales Advisor you must be/have:
Strong customer service skills
Sales order processing experience
Technical customer service / sales admin experience
Upselling, cross selling experience
Confident communicator
Ability to work to tight deadlines
Able to prioritise workload effectively
Able to work independently
Accurate and fast paced quality of work
Comfortable working within a busy, open plan office
Solid IT skills
Experience of working with a CRM system
What’s in it for you?
£28,000 salary
Mon – Friday office hours 8.30 – 4.30 or 9.00 to 5.00 with ½ an hour lunch
Free onsite parking
Working as part of a friendly and supportive team
Training progression and development
Excellent benefits – 23 days holiday, rising to 26 days with service, life insurance, recognition schemes, 4% pension and much more!
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JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Roofing and Building Maintenance and Weatherproofing Technologies Inc (WTI) are one of North America's largest roofing manufacturers and maintenance service provider. We are obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco and WTI so unique. If you're looking for a place to build a career, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently searching for a Commercial Roofing Advisor in our Roofing and Building Maintenance Division. The Commercial Roofing Advisor is responsible for supporting the efforts of the Sales Representative in your area. This opening will support the Atlanta GA area. This work includes but is not limited to: Preparing and/or distributing marketing materials Inspection and evaluation of the property preparing roof drawings and sketches preparing scope of work documents preparing proposals attending sales calls pricing patch and repair jobs providing technical expertise attending meetings with the architect, contractor, and/or owner Inspections Monitoring Installations Trouble shooting problems arising during installation and during the lifecycle of the roof conducting diagnostic infrared scans of roofs preparing CADD drawings
Qualifications:
Three to five years of related hands-on experience requiredPrior sales and/or customer related experience in roofing industry required The salary range for applicants in this position generally ranges between $60,000 and $80,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Sauna & Steam Room Technical Advisor (Electrical / Heating Background)Salary: £26,000 to £35,000 DOE + bonus + benefitsLocation: Home-based (must live in Yorkshire – occasional meetings/training in Huddersfield)Hours: Monday to Friday, 9:00am – 5:30pmAqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to rapid growth, we are looking for a hands-on, practically minded Technical Advisor with a background in electrical, heating or installation-based work to support our customers and internal team.If you have worked as an electrician, heating engineer, installer, service engineer, or in a similar technical trade role, and are now looking for a stable, home-based position, this could be an excellent fit.The RoleYou will be the technical point of contact for our sauna and steam room range, providing practical advice on installation, wiring, fault-finding and product selection. Once fully trained, you will also lead on technical training for colleagues and help develop our internal technical resources.Key Responsibilities
Handling inbound technical and sales enquiries by phone and emailAdvising customers and installers on electrical connections, heating requirements, controls and safe installationTroubleshooting faults on sauna heaters, steam generators and control systemsGuiding customers through real-world installation scenarios and problem solvingRecommending suitable products and accessories, upselling where appropriate and closing salesProcessing orders and updating customer recordsCoordinating with warehouse and suppliers on stock and deliveriesCreating simple technical guides, videos and articles for customers and staffDeveloping internal technical training materials and installation resourcesProviding technical training to existing and new team members
Essential Skills & Experience
Minimum 2 years in a practical electrical, heating, installation or service engineer roleFormal electrical training or qualifications (e.g. NVQ, City & Guilds, apprenticeship, equivalent)Confident working with wiring diagrams, controls, heaters, power requirements and fault diagnosisComfortable speaking to customers and installers on the phoneStrong problem-solving ability and logical approachGood written English and attention to detailBasic IT skills (email, Excel, CRM systems)
Desirable (but not essential)
Experience with sauna, steam room, HVAC, spa, pool, or similar equipmentBackground in domestic or commercial installation environmentsInterest in wellness, lifestyle or home improvement products
Requirements
Must be based in Yorkshire and able to attend occasional meetings/training in HuddersfieldProven, stable employment historyDedicated home office with reliable wired internet connectionPrior experience working remotelyExclusive commitment to Aqualine (no other employment or side businesses)References and background checks will be carried out in line with GDPR and insurance requirements
Why Join Aqualine?We are a small, friendly, ambitious team with big growth plans. You’ll play a key role in shaping our technical support function and will be trusted as the in-house expert. If you enjoy practical problem solving and helping customers get things right first time, you’ll thrive here. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Heating Engineer Support AdvisorSalary: £26,000 to £35,000 DOE + bonus + benefitsLocation: Home-based (must live in Yorkshire – occasional meetings/training in Huddersfield)Hours: Monday to Friday, 9:00am – 5:30pmAqualine is a market-leading supplier of saunas, steam rooms and premium wellness equipment for domestic and commercial customers. Due to continued growth, we are looking for an experienced Heating Engineer Support Advisor to join our team.This role is ideal for a qualified heating engineer, installer or service engineer who is looking to move off the tools into a stable, home-based position, while still using their engineering knowledge every day.This role is not suitable for IT, software, telecoms or office-only backgrounds. Applicants must have real-world heating or installation experience.The RoleYou will act as the main engineering support contact for our sauna and steam room range, helping customers, installers and colleagues with installation guidance, fault diagnosis and product selection.Using your existing heating and electrical knowledge, you will support real-life installation scenarios, advise on power and heating requirements, and help resolve issues efficiently.As the role develops, you will also support internal training and help build clear installation and support materials for the wider team.Key Responsibilities
Providing engineering support via phone and emailAdvising on heating requirements, electrical connections, controls and safe installationSupporting fault-finding on sauna heaters, steam generators and control systemsGuiding installers through real-world on-site scenariosRecommending suitable products and accessories and supporting sales where appropriateProcessing orders and updating customer recordsLiaising with warehouse and suppliers regarding stock and deliveriesCreating simple installation guides, videos and support documentsAssisting with internal training for colleagues and new starters
Essential Experience
Minimum 2 years’ experience as a heating engineer, installer or service engineerFormal heating or electrical qualifications (NVQ, City & Guilds, apprenticeship or equivalent)Strong understanding of heating systems, electrical supplies, controls and fault diagnosisComfortable speaking with customers and installers by phoneLogical, practical problem-solving approachGood written English and attention to detailBasic IT skills (email, CRM, Excel)
Desirable (but not essential)
Experience with renewables or solar installationsBackground in HVAC, plant, spa, pool or building services environmentsPrevious support, senior engineer or mentoring experienceInterest in wellness or home improvement products
Requirements
Must be based in Yorkshire and able to attend occasional meetings/training in HuddersfieldProven, stable employment historyDedicated home office with reliable wired internet connectionPrior experience working remotely preferredExclusive commitment to Aqualine (no other employment or side businesses)References and background checks will be completed in line with GDPR and insurance requirements
Why Join Aqualine?We are a growing, close-knit team with ambitious plans. You’ll play a key role in supporting customers and shaping our engineering support function, with the opportunity to develop into a senior support or training-focused position.If you enjoy solving problems, helping installers get things right first time, and using your engineering knowledge without being on site every day, this role offers the best of both worlds. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
