Commercial Account Handler – Newcastle – Up to £40k
A highly regarded, award-winning brokerage with a genuinely unique culture is looking for a client-focused Account Handler to join its Newcastle team - and become a key part of a business that does things differently.
This is a role for someone who takes pride in looking after clients properly. You'll manage a portfolio of commercial small business clients across the full policy lifecycle, working in a collaborative and fast-paced environment where strong relationships and outstanding service are at the heart of everything.
Salary: Up to £40,000 Location: Newcastle Working pattern: Hybrid post probation
What you'll be doing
Managing a portfolio of commercial small business clients, focusing on retention, service and growth
Supporting clients through renewals, MTAs and day-to-day enquiries with a seamless experience
Preparing and negotiating quotations and renewal terms with insurers and underwriters
Handling policy documentation, invoicing and credit control accurately and efficiently
Liaising with insurers, underwriters, claims specialists and internal colleagues to deliver prompt solutions
Identifying opportunities and contributing to the wider success of the team
What they're looking for
Previous insurance experience - broking or account handling background preferred
Experience obtaining quotes and placing business with insurers
Strong organisational skills - comfortable managing multiple priorities simultaneously
Excellent attention to detail, particularly around documentation and compliance
A confident, professional communicator with clients and colleagues alike
Good negotiating skills and the ability to build lasting relationships
Why join them?
Recognised as one of the best large companies to work for in the UK
A genuinely unique ethos and culture - one that goes well beyond the bottom line
Discretionary annual bonus based on individual and company performance
Employer pension contribution of 5% - rising to 10% after 5 years
Life Assurance up to 4x salary and Group Income Protection up to 65% of salary
25 days holiday plus bank holidays - increasing with length of service
Fully funded professional qualifications and financial incentives for development
A supportive, inclusive environment where people genuinely thrive
Ready to make a move? Get in touch - even if you're just exploring your options.
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SME Commercial Insurance Account Handler / BrokerLocation: Essex or London Salary: Competitive Company: APC London Market Ltd Division: Retail Commercial Employment: Full-timeThe RoleAPC London Market is looking for an ambitious SME Commercial Insurance Account Handler / Broker to join our growing direct retail commercial team.We are looking for someone who already has a good grounding in commercial insurance broking and is capable of taking ownership of clients and policies rather than simply carrying out administrative tasks.The successful candidate will work across our existing commercial client base, handling renewals, new business enquiries, mid-term adjustments and day-to-day client requirements.This would particularly suit someone with around 18 months to 3 years' commercial broking experience who is looking for a role where they can take on more responsibility and progress their career.As the individual develops, there will also be opportunities to gain exposure to APC's wider London Market and wholesale broking operation.Key Responsibilities
Manage a portfolio of SME commercial clients.Handle renewals from start to finish.Proactively contact clients in advance of renewal and obtain updated risk information.Approach insurers and obtain renewal and new-business terms.Review and compare insurer quotations.Negotiate terms with insurers where appropriate.Present terms clearly and professionally to clients.Handle incoming new-business enquiries.Process mid-term adjustments, cancellations and policy changes.Liaise directly with clients, insurers and other market contacts.Identify opportunities to cross-sell additional covers where appropriate.Ensure all client and policy information is accurately maintained on Acturis.Maintain appropriate diary and follow-up procedures.Ensure client files meet APC's compliance and FCA requirements.Work closely with the wider broking and accounts teams.Provide a high level of service and build strong long-term client relationships.
Types of BusinessExperience across some or all of the following would be particularly useful:
Commercial CombinedProperty Owners / LandlordsShops and OfficesPublic and Employers' LiabilityTrades and ContractorsSME Package PoliciesCommercial PropertyFleet / Commercial MotorProfessional Indemnity
Experience in every class is not essential. We are more interested in finding someone with a strong overall commercial broking foundation who is willing to learn.What We're Looking ForIdeally, you will have:
Approximately 18 months to 3+ years' experience within a commercial insurance broker.Experience dealing directly with commercial clients.Experience handling commercial renewals.A good understanding of SME commercial insurance products.Confidence approaching insurers and obtaining terms.The ability to manage your own workload and follow-ups.Strong telephone and communication skills.Good attention to detail.A proactive rather than purely administrative approach.The confidence to take ownership of work and see it through to completion.
ActurisActuris experience is highly desirable.We are particularly interested in candidates who are already comfortable using Acturis for:
Client and policy recordsRenewalsMTAsNew businessDiary managementDocumentation
QualificationsCert CII would be advantageous but is not essential.Candidates currently working towards professional insurance qualifications will also be considered and encouraged to continue their development.The PersonWe're not looking for somebody who simply wants to process policies all day.We want someone who is:
AmbitiousCommercially mindedConfidentOrganisedGood with clientsComfortable speaking to insurersKeen to learnInterested in progressing within the insurance market
This is an opportunity to join a growing Lloyd's broker where the successful candidate can initially establish themselves within our retail commercial operation and, over time, gain exposure to more complex risks and the London Market.About APC London MarketAPC London Market Ltd is an FCA-authorised Lloyd's broker operating across both direct retail and wholesale insurance.Our business gives employees exposure to a broad range of commercial insurance products as well as access to insurers and the wider London Market.We are continuing to grow our retail commercial operation and are looking for someone who wants to grow with the business rather than simply move into another traditional account-handling role.Interested in this role? If you possess the relevant skills and experience please send your cv by return. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
