Finance officer - Somerset£39 per hourHybrid workingContract – Full Time:Duties/Responsibilities:
Analysis and interpretation of financial informationFinancial/Budget monitoring experienceExperience of working in a finance environment and dealing with complex accounting and statutory reporting issuesExperience of using Microsoft Excel and Outlook.Excellent verbal and written communication skillsWorking to deadlinesAbility to manage a varied workloadKnowledge of County Council accounting methods/systems (SAP)Budget Monitoring ReportsAnalysing ExpenditureYear EndReconciliation
To find out more information please contact Lily at Lilye@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Job Title: Project Support Officer (Admin and Clerical) Salary: £14.24 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: Southampton, SO14 Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:00pmJoin our client’s Strategy & Performance team at SCC as a skilled Project Support Officer. In this crucial role, you will be instrumental in supporting the governance and reporting of various projects and change initiatives. Your efforts will significantly enhance our internal processes and contribute to the success of our projects, making a tangible impact within the public sector.Key Duties and Responsibilities:
Assist in the planning, execution, and monitoring of project timelines and deliverables.
Produce, collate, and present key documents and reports with high accuracy.
Organise and facilitate project meetings, prepare agendas, and track actionable items.
Analyse, interpret, and present project data to support decision-making processes.
Develop and maintain relationships with key stakeholders to support project execution.
Monitor and update project risk logs and compliance documents.
Requirements:
Strong Organisational Skills.
Excellent Communication skills both written and verbal.
Problem Solving Abilities.
Attention to Detail.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Job Title: HR Officer Locations: WF2 0XE Contract Type: Temp – November 2024 Start Date: Asap Salary: £18.68 Umbrella p/h Job Description: The HR Officer will be responsible for managing a variety of HR functions, including recruitment, employee relations, performance management, and training and development. The successful candidate will be expected to work collaboratively with other departments to ensure that the company's HR policies and procedures are in line with best practices and legal requirements.Key Responsibilities
Manage the recruitment process from start to finish, including job postings, screening candidates, and conducting interviews.
Provide guidance and support to managers on employee relations issues.
Conduct performance reviews and provide feedback to employees and managers.
Develop and deliver training and development programs for employees.
Ensure compliance with all relevant employment legislation and regulations.
Requirements
At least 3 years of experience in a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to work independently and as part of a team.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk....Read more...
Finance Officer - Gloucestershire£20.03 per hourContract – Full TimeDuties/Responsibilities:
Support the production of budgets, closure of accounts, and/or financial systems, in accordance with corporate policy and standardsAssist in ensuring that sound financial planning, effective allocation/use of resources and budgetary control systems are in place and comply with corporate policy and standardsSupport the preparation of financial information for inclusion in Outturn Reports, Statement of Accounts, statutory returns and grant claimsMaintain the accuracy of budgets on the council’s main financial systemProject Support to Finance Business Partners. Assist with various tasks/projects of a financial nature, which may involve modelling and costing.
To find out more information please contact Abbie @ abbiek@4recruritmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Accounts Payable Officer - Southampton Contract - Full Time - 5 Days per week - 37 hours Duties/Responsibilities
Process invoices in DB CaptureCheck and resolve invoice on holds in DB CaptureLiaise with Creditor team reference issues with suppliers between DB and Business World Total Capture:Process invoices in Total Invoice ReturnsProcess invoices that have been requested to be returned by creditors team Processing (Allocations)Rota task, to clear processing (invoices that do not 3 way match when captured but need manual intervention) Other Items: Any related items that the supervisors request help with, directly relating to a permanent Accounts Payable Officer role tasks.Person Specification Criteria Essential DesirableExcellent understanding and use of spreadsheets -Previous Finance Experience and understanding Good organisation skills - Ability to follow a process and ask questions where unsure Core BehavioursTakes personal accountability and holds others to account.Takes responsibility for own development.Listens to and respects the opinions of others.Asks for, reflects upon and acts on feedbackWorks collaboratively with others to deliver the best outcomes.Actively seeks opportunities for improvement in organisational processes and activityBuilds understanding and commitment to transformational change.Sets standards for customer service.Builds relationships of trust and alliances with customers groups.
To find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency....Read more...
Recruitment Officer – £45,000 – Central London! Recruitment OfficerLondonSalary: £45,000 I am working with a fantastic client based in central London who are looking for a Recruitment Officer! The client is a Restaurant Brand that is rapidly growing. this role will be covering the full recruitment process, wokring closely with the GMs on iste. KEY RESPONSABILITIES:
Own the end-to-end recruitment process, ensuring the process is effective, has momentum, is conducted fairly and is positive for all candidates.Proactive approach to developing end to end recruitment process, identifying the most appropriate attraction methods for both volume and individual recruitment. Ensuring any recruitment activity is cost and time effective, utilising the latest resourcing tools and increasing the use of social media.Review and develop recruitment strategies and polices that reflect our growth ambitions.Working along side the marketing team to develop and maintain a strategy to attract the right talent into the business and become an employer of choice, ensuring any recruitment strategies, adverts and communication adequately reflect the employer branding messaging.Utilising social media, various job boards and platforms to direct source high quality candidates minimising the dependence on recruitment agencies.Development of job descriptions with the hiring managers, creating and placing job advertsProviding senior level / critical role recruitment support.Monitor and report on recruitment activity to include progress on live vacancies, monthly KPIs and recruitment budgets and produce meaningful data that allows data driven decisions on future talent planning and influences strategyArrange and conduct exit interviews for any short term leavers, either face to face or electronically and provide feedback accordinglyBuilding strong and influential relationships with key stakeholders and colleagues within HR and across the business.
ABOUT YOU:
Good listening skillsAbility to effectively networkAttention to detailAble to deal with confidential information discreetly and maintain confidentialityCan work calmly under pressureAble to build rapportAbility to prioritise workloadsProactive in approachExcellent telephone mannerIf you are keen to discuss the details further, please send me your CV to sophie@corecruitment.com COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.
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Job Title: Customer Resolution Officer Contract Type: Temp -Ongoing Work Pattern: 35 Hours Per Week Start Date: AsapService Care Solutions are looking for a Customer Resolutions Officer on behalf of our client to join a team in London. You will be responsible for delivering a high-quality customer service to customers needing support during reported complex repairs.Job Role –
To proactively collaborate with residents to surmount barriers and facilitate repairs.
To handle cases related to damp, mould, and disrepair in accordance with regulatory guidance and legislation.
To liaise with internal and external partners to ensure that each repair is being completed in the most timely and cost-effective manner.
To coordinate internal stakeholders' meetings to facilitate effective management of repairs when required.
To manage legal action when necessary for access for works to take place, liaising with relevant operational teams.
Act as the point of contact to investigate complaints by residents and provide updates as necessary.
Ensure that IT systems are regularly updated, and manual record systems are maintained, enabling accurate reporting and customer management.
Collaborate with diverse tenants who require extra support and refer them to appropriate internal and external support services.
Suitable Candidates experience: –
Experience within a customer service environment handling customer enquiries and complaints.
Experience of problem solving
Good standard of written communication and communicate effectively.
Comfortable using Microsoft packages and in house systems.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an E-Mail to arran.fitchie@servicecare.org.uk.....Read more...
Compliance Officer We are currently looking for an experienced Compliance Officer to come and join us here at 4Recruitment Services to cover maternity leave.Responsibilities include:
Providing admin/compliance support to Recruitment Consultants.Applying for and chasing references and missing documents for candidates.Updating and maintaining a document expiry spreadsheet, chasing expiring documents for working candidates.Sending out application packs to candidates via RSign (online database).Checking VMS’s and sending out relevant documents to candidates via RSign (online database).Scanning, stamping and verifying candidate documents.Completing internal full file checklists for candidates to be signed off as fully compliant by the Compliance Manager.Ensuring monthly full file target is hit.Verifying ID and processing online DBS applications.Performing right to work checks via the Employer Checking Service/Home Office online services when applicable.Formatting candidate CV’s.Verifying professional registrations on the relevant website.Answering telephones and redirecting calls.Ensuring working candidate DBS’s are put into process 3 months prior to expiry.Maintaining and updating compliance spreadsheets.Contributing to the overall responsibility of quality maintained by the company.
Experience and skills required:
Exceptional Verbal and Written Communication SkillsMicrosoft Office Competent – Word/Outlook/ExcelOrganised and ProactiveRecognition and rewardsFree parkingAir-conditioned offices
To find out more information please contact BillyF@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Home Ownership Officer Lewisham, London Temp – 3 Month Contract (Room for Extension) Hybrid (2 days per week in office), Full Time, 36 hours per week Immediate StartAre you ready to make a real impact on people's lives? The client is seeking a proactive and dedicated Home Ownership Officer to join our dynamic team.As a crucial member of the organisation, you will play a vital role in managing various Right to Buy (RTB) and home ownership functions within procedural and legislative deadlines.The client is dedicated to enhancing housing opportunities within the borough. With a focus on improving the lives of residents, they manage 19,000 homes and strive to create a better experience for all.Key Responsibilities:
Manage RTB and home ownership functions efficiently, ensuring compliance with procedures and legislation.
Demonstrate in-depth knowledge of RTB, collection, and service charge legislation, effectively communicating these principles to others.
Collaborate with leaseholders, providing support with applications and conducting consultations.
Cultivate positive relationships with Tenant and Residents' Associations, actively participating in meetings as required.
Address correspondence and complaints promptly, drafting responses to member inquiries.
Identify and assist vulnerable residents, directing them to appropriate support services.
Take swift action on safeguarding concerns, adhering to established procedures.
Investigate complex cases and collaborate with relevant departments and stakeholders for comprehensive responses.
Represent the organisation in legal proceedings, ensuring all paperwork is meticulously completed.
Stay abreast of relevant legislation and best practices related to the role.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title: Business Support Officer Locations: Southwark, SE1 Contract Type: Temporary (potential to become permanent for right person) Work Pattern: 37 hours per week Start Date: ASAPA new opportunity has become available for an Business Support officer to help with Administration support duties for a new project within a busy local authority on a temporary contract starting ASAPJob Responsibilities –
Acts as a first point of contact for all enquiries including those from Members of Parliament, Councillors and stakeholders coming into the Division including ICW and FOIs. Developing effective links and working relationships in order to respond. Responsible for ensuring that these are responded to within the corporate timescales. Reporting to the division on performance against correspondence targets.
Contributing to the successful delivery of the Arboricultural Services Contract including ensuring effective contract management through the issuing of works and ensuring the contract is meeting specified schedules.
Leads in the rollout of new procedures relating to the Council’s business systems, with a particular emphasis on exploiting benefits of IT, providing guidance to senior managers.
Responsible for the preparation, presentation of information as and when required including the provision of technical and non-technical reports.
Contribute to the management and monitoring of budgets and responsible for processing of payments to contractors.
Provides coordination and processing role regarding Divisional finance with regards to the ordering of supplies, raising of purchase orders and the processing of invoices on behalf of service managers. Does this efficiently with a high degree of accuracy and recommends improvements to systems where appropriate.
Essential Criteria:
Experience undertaking administration work
Experience of Microsoft Windows (in particular Word, Excel & Outlook) including Internet Explorer and experience using bespoke applications
Experience of dealing with a variety of different stakeholders
Experience within a team environment, whilst remaining accountable for own tasks, prioritising workload and working on own initiative
Database experience
If you are interested in this position and meet the above criteria, please send you CV now for consideration.If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk....Read more...
Data Governance Co-ordinator Salary: £27.84 Per Hour Umbrella. Full Time (36 hours per week)Job purpose:
To ensure that Housing Management complies with all Data Protection legislation, including the General Data Protection Regulation (GDPR)To act as Housing Management’s Subject Matter Expert on Data Protection, GDPR, the Freedom of Information (FOI) Act 2000 and the Environmental Information Regulations 2004To act as Housing Management’s point of contact for the Royal Borough of Kensington & Chelsea’s (RBKC) Information Management Team, Westminster City Council partners and the Data Protection Officer in relation to Data Protection, Subject Access (SAR) and Freedom of Information (FOI) requestsTo act as Housing Management’s point of contact for Police and Public Inquiry requests for information, ensuring these are complied with accurately, fully and in a timely manner in line with the agreed Memorandum of Understanding between the Kensington and Chelsea Tenant Management Organisation (KCTMO) and RBKCTo act as the lead for data management practices and compliance within the Housing Management, working closely with the relevant teams
Duties:
Continuously monitor the gaps between existing systems and processes and the latest Data Protection legislation and best practice. Lead on the implementation of the solutions agreed to address any gaps, keeping the remediation plans under constant reviewLead on/support the development of systems, policies, procedures and general guidance on data management by Housing ManagementDevelop, implement and maintain a Housing Management data governance framework, including risk-based systems of control, effective record keeping and information systemsOversee that requests for information on behalf of Housing Management i.e. from Data Subjects, the Police, the Public Inquiry, the Data Protection Officer and Information Commissioner’s Office (ICO), ensuring they are processed within the specified timescales and accurate records are maintainedMaintain a register of all personal information processing activities within Housing Management (Information Asset Register), including 3rd parties working on its behalf, to include the types of records kept, how the information is stored and the record keeping systems in useMaintain a register of all Data Protection incidents within Housing Management, any remedial recommendations and actions required as a result and monitor the Action Plan to ensure implementation and mitigation of risksWork with the relevant service areas to ensure that Data Protection impact assessments are completed at the right stage of all project initialisations i.e. when considering a major system or policy/process changeProvide comprehensive reports on Data Protection compliance, training and awareness as required i.e. the Housing Management Team (HMT), the Housing & Property Scrutiny CommitteeProvide support to Housing Management colleagues by co-ordinating and managing responses to Freedom of Information (FOI) requests, Subject Access requests (SAR) and any requests for personal information under the Data Protection Act/GDPRAdvise HMT and Housing Management of changes in Data Protection legislation and regulatory requirements, and work with the Policy Officers to ensure the policies and procedures are regularly kept under review and updated to reflect changesService/support Housing Management’s Data Group to ensure ongoing oversight of all privacy requirements
We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Amber Debens on 07860953716 or via email AmberD@4recruitmentservices.com....Read more...
Job Title: Supported Housing Officer (Housing Management Only) Job Type: Part-time, Temporary (30 hours per week) Duration: March 25th to June 7th (Interim), with possibility of Temp to Perm Location: West London Hours: 9am to 5pm (preferred), across 3 days (Mon, Tues, Thurs)About the Role: We are seeking a dedicated Supported Housing Officer to join our team on a part-time basis. This role is focused solely on housing management, with no care or support responsibilities. The successful candidate will oversee 29 units across 3 schemes in West London, catering to older people aged 55+.Key Responsibilities:
Conducting housing management tasks including rent collection, tenancy management, and dealing with housing-related queries.
Ensuring health and safety standards are met through regular checks and inspections.
Performing fire safety checks and adhering to relevant regulations.
Managing day-to-day operations across the schemes and liaising with tenants.
Requirements:
Previous experience in housing management is preferred, particularly within sheltered housing environments.
Enhanced DBS check is mandatory, with update service acceptance preferred.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Flexibility to work across 3 days (Mon, Tues, Thurs), with a preference for 9am to 5pm.
Must be willing to travel between schemes within a 2-mile radius (preferably a driver).
Additional Information:
Temp to perm opportunity for the right candidate.
Free parking available at some schemes; expenses covered for parking at others.
Public transport accessible.
Main base located in W9 Maidavale, with larger scheme across the road.
Application Process: If you meet the requirements and are interested in this position, please submit your CV and a covering letter outlining your relevant experience and suitability for the role. Applications will be reviewed on a rolling basis.....Read more...
Job Title: Complaints and Insight Officer Location: NWI 7HE Contract Type: Temp ongoing We are seeking a dynamic and proactive Corporate Complaints & Insight Officer to join our clients team. In this pivotal role, you will be instrumental in delivering a first-class customer experience by effectively managing our complaints and insight function.Key Responsibilities:
Accurately record customer complaints in accordance with organisational policies and procedures.
Act as a Business Champion, supporting internal stakeholders in investigating and responding to complaints in alignment with the Principles of Dispute Resolution.
Proactively engage with internal and external stakeholders to prevent informal complaint escalation.
Conduct audits and scrutiny of complaints case handling to ensure compliance with regulatory and statutory requirements.
Identify and escalate concerns related to poor complaint case handling.
Maintain and improve administrative systems to support business activities.
Conduct targeted customer surveys to gather insights on services, ensuring data accuracy and generating insightful reports.
Utilise customer satisfaction results to drive service improvements.
Deliver high-level, customer-focused service to satisfy our customer's needs.
Provide informal advice and assistance to customers on complaints, aiming for resolution without formal escalation.
Regularly update IT systems and databases to maintain accurate and up-to-date records of complaints and inquiries.
Experience:
Strong analytical and problem-solving abilities.
Ability to work effectively both independently and as part of a team.
Demonstrated commitment to continuous improvement and delivering exceptional customer experiences.
Knowledge of regulatory and statutory requirements related to complaints management is advantageous.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Job Title: Technical Support Officer (Admin and Clerical) Salary: £15.00 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: GU2 Start Date: ASAP Work Pattern: Mon – Fri | 09:00am – 17:30pm Are you passionate about contributing to a team that ensures the highest standards of housing maintenance and compliance? We're seeking a dedicated Technical Support Officer to join our client’s Housing Maintenance Team within their Technical Services department. This role offers an exceptional opportunity to be at the heart of our mission to maintain and enhance our housing services, ensuring safety and compliance across all aspects of housing management.Key Duties and Responsibilities:
Provide specialist administrative support, effectively managing repair inquiries, and ensuring resolution in collaboration with various internal teams.
Support contract administration, including property data management for cyclical decoration and repair contracts.
Offer comprehensive administrative support to Building Maintenance staff, ensuring effective performance tracking, database management, and order processing.
Assist in managing void properties, ensuring efficient turnover and adherence to KPIs.
Handle compliance inspection reviews, liaising with contractors to maintain gas safety and address urgent repairs.
Participate in meetings, manage data for disrepair claims, and maintain accurate records for compliance certificates.
Requirements:
Extensive experience in support roles within technical or property management fields.
Proven ability to understand and apply relevant legislation and regulations.
Strong ICT skills and proficiency in housing management/ordering systems.
Excellent analytical, problem-solving, and organizational skills.
Ability to communicate effectively across different service areas and teams.
Detail-oriented with a strong focus on accuracy and professionalism.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Job Title – Housing Choices Administration Support Officer
Location – LE67
Contract – TEMP – Running til end of June
Hours – 36.25
Role summary –
This company is seeking a highly skilled and experienced Housing Choices Administration Support Officer to join their team. The successful candidate will be responsible for providing administrative support and customer service to this company's housing applicants. The ideal candidate must have excellent administrative skills, be computer literate, and comfortable dealing with customers over the phone. The successful candidate will be challenged with supporting this company during a busy time, as they manage the transfer of all their current housing applicants onto a new lettings system while implementing a new allocations policy.
Key Responsibilities:
Provide administrative support to this company's housing applicants.
Deal with customers over the phone
Work partly out of this company's customer service centre in Coalville
Manage the transfer of all current housing applicants onto a new letting system
Implement a new allocation policy
Requirements:
Excellent administrative skills
Computer literate
Comfortable dealing with customers over the phone
Ability to work partly out of this company's customer service centre in Coalville.
Ability to work remotely.
Experience in managing the transfer of data onto a new system.
Experience in implementing new policies.
Strong attention to detail
Ability to multitask and prioritise workload.
Excellent communication skills
Ability to work well under pressure.
A positive and proactive attitude
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
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Housing Options Officer Chagossian Response Team Temp, (3-6 Month Contract) Full Time – 37 Hours per Week Hybrid and Office Based - Office twice a weekAn exciting opportunity awaits for an experienced Housing Options Officer to join the Chagossian Response Team on a short-term contract basis. We are seeking individuals passionate about delivering quality customer-centered services in response to an emerging area of demand. You'll be required to deal with large case loads (+50), ideally you'll be able to use Civica (Abitras/ H clic). French speaking or French Creole speaking would be ideal. Key Responsibilities:
Delivering end-to-end housing options services, including processing homeless applications, providing advice, handling temporary accommodation placements, and discharging housing duty.
Providing comprehensive housing advice to prevent homelessness, enabling informed decisions and maximising housing utilisation across all tenures.
Implementing all aspects of statutory homelessness duties in accordance with relevant legislation and statutory duties.
Attendance at community drop-in events is a requirement of the role.
Requirements:
At least 5 years' experience in a busy local authority housing options field.
Excellent interviewing, negotiation, and written communication skills.
Ability to manage a caseload, meet deadlines, and work proactively to prevent homelessness.
Proficiency in standard IT packages and proven decision-making skills.
Detailed knowledge of relevant legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and Localism Act 2011.
Valid driving license with access to a reliable vehicle for work purposes with business insurance.
DBS standard check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type: 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP
Job role – The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. As Complaints Officer you will:
The responsibility for the Repairs Service complaints performance ensuring we meet KPI’s.
To provide and promote a professional and good quality service to both internal and external customers.
To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions.
To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales.
To allocate all Repairs Service related complaints, enquiries and comments. Review background, complaints history and systems to ensure allocation to Investigating Officer (IO). Following up where necessary and reporting direct to management/senior management as and when issues arise.
Candidate profile –
Experience of working within a complaint’s resolution environment
A wealth of experience about how to delight customers and manage expectations.
A understanding of social housing sector.
A ‘can-do’ attitude and solutions-driven, innovative approach that has successfully modernised services.
A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.
Be confident with strong communication skills, and excellent written skills
An understanding of how to manage difficult conversations face to face and by telephone
Experience of carrying out research and presenting written arguments in a concise but compelling way.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Homelessness Officer Macclesfield, Cheshire Temporary Full Time We are seeking a dedicated and skilled Homeless Officer to join a team based in Macclesfield on a full-time temporary ongoing basis. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing solutions, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation and welfare benefits. This is a specialist role that works closely with homelessness, in compliance with the Council’s obligations under the Housing Act 1996. Requirements
Previous experience working in a similar role, within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Housing related qualification desirable
Experience providing an effective service to members of the public
Role Expectations
Assess, investigate and make homelessness decisions on cases against current
legislation and case law so that they stand up to legal scrutiny
Keep comprehensive case notes and evidence to support the decision-making
process and ensure these are updated on each contact
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
Liaise with key internal and external partners
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Give continual advice to those in temporary accommodation, to ensure effective move on
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Practice Development Officer£40.00 per hourContract – Full TimeDuties/Responsibilities:
In this key learning and development role, you will develop and deliver a clear and robust learner’s programme to support the Continuous Professional Development of all our social care workforce through bespoke programmes, i.e. ASYE, Apprenticeships, Step-ups.You will be confident in designing and delivering comprehensive high quality training sessions, applying your wealth of knowledge of children’s legislation, case management, policies, frameworks and procedures.You will have extensive experience in supervising and/or mentoring social care workforce members, as well as supporting our Practice Educators.You will be an advocate of promoting good practice across the organisation, undertaking audits and support our Quality Assurance Service.
To find out more information please contact Liam at liamm@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Barnsley – Technical Support officer Location - Westgate Plaza building (S70 2DR) or Barnsley Town Hall (Hybrid)On going contract - £12.59PH – 37 Hours Technical Support Officer which provides technical and business support service to the Corporate Health, Safety and Emergency Resilience Service. This is a small team of five people that may grow to eight during 2024 as appropriately qualified people are being recruited to in both the health and safety service and the emergency resilience service. This Technical Support Officer roles is to cover a maternity leave. The post holder will provide technical and business support primarily to support the Health and Safety Advisors and the Occupational Health and Wellbeing Manager but also, as needed, to support the Emergency Resilience service.The Job Profile provides full details but the following provide examples of some of the areas of work. Full induction, training and support will be provided in delivering these services using council systems but the individual will need to good IT, customer service, organisational and time management skills as no two days will be the same in this role:: • Support with arranging health and safety training courses such as room bookings, dealing with booking queries, arranging printing, ordering course books and, post training courses, marking test papers and assignments (to a template) and recharging the cost to the service/school. • Recording accidents and incidents onto correct databases. Completing online forms to report some accidents / incidents to the Health and Safety Executive. Undertaking analysis and providing data on numbers and types of incidents • Supporting managers, including those based in schools, to source risk assessments using the council’s external supplier when these include chemicals or other substances • Deal with requests for counselling and refer onto external supplier, keeping records and recharging costs to the employee’s manager • Support with the provision of the occupational service. Acting as a point of contact for queries relating to the service or use of the portal eg setting up new users, analysing data and raise orders, deal with invoices and recharges. • Support the health surveillance programme working with the occupational health supplier and internal managers to refer employees and to book sessions/appointments • Acting as first point of contact for service queries including monitoring the service specific inboxes and answering phone calls from managers and employees responding where possible (after training) or forwarding to relevant colleague. Most contact is via email or Teams but some contact is via phone. • Attend meetings, take notes / minutes including action points, have them approved and then distribute these. Follow up on any action points so these are progressed in a timely manner • Deal with raising orders, approve invoices and recharge costs to internal and external servicesWillingness and commitment to undertake Institution of Occupational Safety and Health (IOSH) accredited Level 3 qualification in health and safety. To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Job Title: Corporate Assurance Manager
Locations: London, EC2M or Birmingham B3 ( Can also be home based on experience )
Contract Type: Ongoing Temp
Work Pattern: 35 hours
Start Date: ASAP
We are seeking a skilled Corporate Assurance Manager to join this company. As a Corporate Assurance Manager, you will be responsible for ensuring that the company operates in a compliant and ethical manner, whilst identifying and mitigating any risks that may arise. The successful candidate will be responsible for embedding compliance with the organisation’s ISO27001 certification, leading the development and maintenance of the data privacy programme and policy framework
Main tasks and duties:
Working across the organisation , taking responsibility for embedding compliance with the organisation’s ISO27001 certification.
Line management responsibility for the Information Security Officer and the Corporate Policy & Assurance Officer.
To lead on the development and maintenance of The data privacy programme and policy framework.
To support The strategic activities by working closely with the Head of Performance and Assurance and relevant colleagues across the organisation .
To work across the organisation to track delivery against the organisation’s corporate plan initiatives and assurance framework.
To establish efficient systems that facilitate the effective management of complaints and complements across the organisation and establish a learning culture from the effective analysis of complaints.
To oversee The data privacy programme and data protection arrangements, ensuring data compliance queries from internal and external parties are managed effectively and efficiently.
Support the Head of Performance and Assurance to meet the organisation’s wider strategic aims by working across the organisation and contributing to Corporate Plans and strategies.
Essential criteria and experience:
A minimum of 2 years of experience in a similar role.
Strong leadership and management skills.
Excellent knowledge of ISO27001 certification and data privacy regulations.
Experience in establishing efficient systems for complaints management.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Strong attention to detail and ability to manage multiple priorities.
Proficient in Microsoft Office Suite.
A degree in a relevant field is preferred.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
Housing Officer Waltham Forest, London Temporary (2 month contract, room for extension) Full Time – 36 hour Per Week Immediate StartAs a Housing Officer in the Families and Homes Directorate, you'll play a vital role in supporting residents to comply with their tenancy agreements, fostering community engagement, and ensuring the quality of our housing services.Key Responsibilities:
Deliver Exceptional Service: Engage with customers and stakeholders to ensure effective use of our services while meeting organisational standards. Community visits.
Provide Expert Guidance: Offer advice and support on various housing issues, managing complex cases and resolving queries efficiently.
Build Strong Relationships: Develop partnerships with internal and external stakeholders, promoting positive feedback and sharing best practices.
Ensure Safety and Compliance: Adhere to health and safety regulations, safeguarding standards, and company policies at all times.
Customer Focus: Respond promptly to resident queries, visit homes to provide feedback, and promote resident participation in community initiatives.
Advocacy: Represent the organisation to residents and external agencies, advocating for their needs and promoting our services effectively.
Problem Solving: Identify and resolve housing issues, including anti-social behaviour cases, through effective communication and legal proceedings when necessary.
Requirements:
Previous experience in housing management, with a strong understanding of tenancy agreements and public sector issues/ Relevant professional qualification in housing management or related field.
Excellent verbal and written communication skills, with the ability to explain complex decisions clearly and persuasively.
High level of IT skills, including database management and software applications for effective reporting and correspondence.
Proactive approach to problem-solving, ability to prioritize tasks, and manage workload efficiently.
Dedication to providing exceptional customer service, with a focus on customer satisfaction and involvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title: Project Assurance Officer (G8) (Admin and Clerical) Salary: £18.06 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: Southampton, SO14 Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:00pm Join our client’s Strategy & Performance team as a Project Assurance Officer. This vital role supports our Programme Management Office (PMO) by ensuring the integrity and effectiveness of our project management processes and tools. You'll be at the heart of our mission to enhance governance, risk management, and operational excellence across all projects. Key Duties and Responsibilities:
Advise on best practice documentation and tools; maintain and promote PMO templates and documentation.
Develop comprehensive reports for visibility over all projects and programmes; ensure the PMO Portal is current and accurate.
Organize key meetings, prepare agendas, write minutes, and track action items.
Conduct quality checks, audits, and reviews to uphold project management standards.
Collaborate with the PMO Manager to plan and allocate resources in alignment with strategic goals.
Manage and enhance the functionality of the client’s Project Online tool; support users and resolve issues.
Proactively manage and mitigate risks, establishing consistent response strategies.
Analyse project data, identify trends, and make recommendations to optimize project outcomes.
Build strong relationships across all levels of the organization to support project success.
Identify and implement improvement opportunities within projects to drive efficiency and effectiveness.
Requirements:
A degree-level education or equivalent experience.
Knowledge of the project management cycle and tools; proficiency in MS Office, particularly Visio and Project.
[DESIREABLE] Certification in project management methodologies like APM, PRINCE2, or Agile is desirable.
[DESIREABLE] Experience with MS Project Online and advanced Excel and Power BI skills is advantageous.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
SALES ADMINISTRATOR
NOTTINGHAM
UP TO £30,000 + BONUS + EXCELLENT CULTURE + BENEFITS
THE OPPORTUNITY:
Get Recruited are working on behalf of a rapidly growing business that supplies exceptional products that has a positive impact on people’s lives. As part of their rapid growth, they’re now looking to recruit an experienced Sales Administrator to join the team, where you’ll be responsible for ensuring the smooth day to day running of the procurement, managing supplier relationships, budgets etc.
This is the perfect opportunity to undertake a role where no two days are the same where you can become an integral part of a rapidly growing business. If you are an experienced Sales Administrator, Purchasing Assistant, Purchasing Officer, Purchasing Executive, Buying Assistant, Buying Executive, Procurement Assistant, Procurement Executive or similar, this opportunity is not to be missed!
THE ROLE:
Communicate with suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods.
Assist in identifying cost saving opportunities and improving overall efficiency in the purchasing process.
Responsible for handling all purchasing requirements for the business to fulfil customer orders and materials for the internal production team.
Negotiating with suppliers on price to improve sales margins and delivery times to ensure orders are fulfilled with the agreed timescales.
Reviewing general office and operational processes and implementing new ways of working as and when required.
Assist in the procurement process by creating and processing purchase orders.
Maintain accurate and up to date records of purchases, pricing, and vendor information.
THE PERSON:
Must have experience as a Sales Administrator, Purchasing Assistant, Purchasing Officer, Purchasing Executive, Buying Assistant, Buying Executive, Procurement Assistant, Procurement Executive or similar is essential.
Experience within Manufacturing / Construction is essential.
Strong attention to detail and organisational skills.
Excellent communication and negotiation skills.
Proficient in Microsoft Office Suite, particularly Excel.
Ability to work collaboratively in a team environment.
Eagerness to learn and adapt to new challenges.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
SUPPLY CHAIN ADMINISTRATOR
NOTTINGHAM
UP TO £30,000 + BONUS + EXCELLENT CULTURE + BENEFITS
THE OPPORTUNITY:
Get Recruited are working on behalf of a rapidly growing business that supplies exceptional products that has a positive impact on people’s lives. As part of their rapid growth, they’re now looking to recruit an experienced Supply Chain Administrator to join the team, where you’ll be responsible for ensuring the smooth day to day running of the procurement, managing supplier relationships, budgets etc.
This is the perfect opportunity to undertake a role where no two days are the same where you can become an integral part of a rapidly growing business. If you are an experienced Purchasing Assistant, Purchasing Officer, Purchasing Executive, Buying Assistant, Buying Executive, Procurement Assistant, Procurement Executive or similar, this opportunity is not to be missed!
THE ROLE:
Communicate with suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods.
Assist in identifying cost saving opportunities and improving overall efficiency in the purchasing process.
Responsible for handling all purchasing requirements for the business to fulfil customer orders and materials for the internal production team.
Negotiating with suppliers on price to improve sales margins and delivery times to ensure orders are fulfilled with the agreed timescales.
Reviewing general office and operational processes and implementing new ways of working as and when required.
Assist in the procurement process by creating and processing purchase orders.
Maintain accurate and up to date records of purchases, pricing, and vendor information.
THE PERSON:
Must have experience as a Purchasing Assistant, Purchasing Officer, Purchasing Executive, Buying Assistant, Buying Executive, Procurement Assistant, Procurement Executive or similar is essential.
Experience within Manufacturing / Construction is essential.
Strong attention to detail and organisational skills.
Excellent communication and negotiation skills.
Proficient in Microsoft Office Suite, particularly Excel.
Ability to work collaboratively in a team environment.
Eagerness to learn and adapt to new challenges.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
