Summary Climate17 is proud to partner with a rapidly growing renewable energy business at the forefront of sustainable heating solutions, specialising in renewable energy sources. Committed to reducing environmental impact, they lead the way in providing innovative and eco-friendly heating solutions such as air source heat pumps, solar PV systems, and battery storage in their homes, ensuring sustainable and energy-efficient living spaces. Role Overview We are in search of a highly organised and detail-oriented Office Administrator / Customer Service Representative to become an integral part of our growing team. This individual will play a pivotal role in assisting the Directors in growing our operations, ensuring efficiency and contributing to the overall success of the company. The ideal candidate will have experience in supporting daily office operations, managing customers and administrative tasks and will be a great communicator. The role is a combination of administration, PA and HR.Key Responsibilities Office Administration:Oversee day-to-day office administration tasks, ensuring a smooth and efficient workflow.Provide exceptional customer service to our potential and existing customers, ensuring appointments with potential new customers are booked in the diary and followed up, and all new jobs are booked and completed in line with the schedule of work.Manage the ordering and organisation of materials from merchants, ensuring that we are getting the most competitive prices.Coordinate office meetings and events, including quarterly company socials – arrange dates, venues, bookings, travel, and food.Answer customer queries via phone and email.Prepare quotations and new sales orders and support customer post-sales enquiries. Contract Management to ensure compliance with MCS:Create and manage customer contracts to ensure alignment with MCS standards and regulatory requirements.Monitor contract performance and compliance throughout the project lifecycle.Maintain accurate and up-to-date contract documentation, including terms, conditions, and compliance records.Generate comprehensive reports outlining contract status, potential risks, and recommended actions.Collaborate with internal teams, including heating engineers and project managers, to facilitate clear communication and understanding of contract requirements.Act as a liaison between internal and external stakeholders, ensuring seamless collaboration and compliance.Identify areas for process improvement within the contract management framework.Implement best practices to enhance efficiency and effectiveness in contract administration. Human Resources:Manage HR system – allocate employee holidays, log sick days, create new start-up forms and processes.Maintain accurate employee records and assist with HR-related documentation.Manage and check staff expenses, inc mileage.Manage the employee review process.Assist in the recruitment process, including posting job listings and onboarding new team members.Technical SkillsProven experience as a skilled administrator.Knowledge of HR processes and best practices is a significant advantage.Exceptional organisational and time management skills.Ability to work under pressure, prioritise tasks effectively and adapt to changing priorities.Proficiency using different computer software (Google Workspace, Monday.com, Xero) is a significant advantage.Excellent written and verbal communication and literacy/numeracy skills.Handle confidential and sensitive information with the utmost discretion.Personal SkillsProactive self-starter with the ability to work independently and take initiative.Demonstrates a professional and amiable demeanour, excelling as a collaborative team player.Excellent communication and interpersonal abilities.Highly organised.Driven and keen to learn. About UsClimate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application ProcessClimate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas, and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know. ....Read more...
Operations:
To support the Director of Operations on a day-to-day basis in providing timely and effective operational support to schools
To assist the Director of Operations in securing best value for schools and the trust through effective procurement of goods and services
To support the Director of Operations in the delivery of key trust-wide initiatives, including capital projects
Compliance:
To regularly check that the trust and school websites comply with statutory requirements, and to support the trust/schools to address any issues identified
To support the process of self-evaluation and compliance activities and carry out internal compliance checks to ensure that academies are working to trust policies, procedures and practices
To support schools to be compliant with relevant health and safety requirements and to respond effectively to matters raised in regular health and safety audits
To support schools in ensuring that all staff access appropriate training and that this is appropriately recorded through the trust’s systems
To produce reports and data for trust leaders and directors demonstrating that trust/statutory expectations are being met
Safeguarding:
To make regular checks on schools’ records of safeguarding training, to ensure that training is up-to-date and meets statutory requirements
To carry out internal compliance checks to ensure that academies are working to trust policies, procedures and practices
To regularly check that schools’ single central records are up to date and compliant with latest statutory requirements
Administration:
To support the smooth running of the main office by ensuring that stock/stationery supplies are maintained
To ensure that all schools have appropriate access to the portals, sites, and systems used by the trust
To provide support for trust responses to any subject access requests (SARs) and/or freedom of information requests (FOIs) that the trust/schools may receive
To carry out general administrative tasks when required to by the CEO and/or members of the executive team
Because it will be occasionally necessary for the postholder to visit schools within the trust, a current, clean driving license is required for this role. Mileage expenses will be reimbursed in line with trust policy.Training:
Business Administrator Level 3 Apprenticeship Standard
Training will take place in the workplace and will be delivered weekly
Training Outcome:
There are range of career opportunities. With our Trust there are roles both within the Trust central team - supporting all of our schools - but there are also roles in our 22 schools to support business, finance, and administraion. There are wider opportunities across education and the public sector generally
Employer Description:CDAT is a multi academy trust established to support primary schools. There are presently 22 schools within the trust. The services provided to schools include legal, human resources, estates, health and safety, and data protection. We also have a school improvement team and a finance team.Working Hours :Monday-Friday, 9.00am to 4.00pm (with 30 minutes lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Whilst you will be based in your local office, which is Sheffield, you may be supporting other colleagues based nationally in other locations. This business administration apprentice role is designed to teach valuable administration skills, and give you experience of working in a busy office and in particular becoming knowledgeable in the facilities and premises management arena.
Your main responsibilities within the department will include the following:
Support the delivery of high levels of client communication. Providing support wherever possible across the team and clients by dealing with queries and enquiries.
Manage and maintain the facilities and premises data spreadsheets.
Managing correspondence and relationships across our facilities and premises network.
Maintain, write and coordinate relevant materials.
Ensuring that facilities and premises policies are regularly reviewed and updated as necessary.
Responsible for processing and keeping records of our relevant invoices in line with our governance.
Provide support with a variety of projects such as office openings and relocations.
Work with the internal communications team to ensure colleagues are updated on facilities and property issues and events.
Support the wider Facilities and Premises Management team including Health and Safety with a range of ad hoc duties.
Facilities Management Support: Assist in the day-to-day management of all office facilities, ensuring a safe, efficient, and well-maintained working environment.
Health and Safety Compliance: Support the implementation and monitoring of health and safety policies and procedures, ensuring compliance with relevant legislation.
Supplier Management: Liaise with external contractors and service providers to ensure high-quality service delivery and manage contracts effectively.
Office Moves and Space Planning: Assist with office moves, space planning, and the setup of workstations and meeting rooms.
Administrative Support: Provide general administrative support to the Facilities & Premises Management team, including handling enquiries, maintaining records, and preparing reports.
Point of contact for emergency situations, coordinating responses and ensuring appropriate actions are taken.
Company Benefits:
25 days annual leave, with the opportunity to buy additional leave
Two fundraising days in a year to give back to the community (fully paid!)
Westfield Health membership, offering discounted leisure and travel and refunds on medical services
Access to a variety of training and development resources
Offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace as well as flexible working options to ensure that you are fully supported to work the way that best suits you. Their social responsibility programme is fundamental to who they are
Training:Business Administrator Apprenticeship Standard (Level 3)Training Outcome:There are excellent prospects for you when you complete your apprenticeship with Irwin Mitchell. Employer Description:Irwin Mitchell are legal experts with a difference. As well as offering a full-range of legal services to individuals and businesses, they also support people with their finances, wealth and asset management. Irwin Mitchell focus on what really matters; their clients, colleagues and communities. They work with our clients, and take the time to understand what matters most to them. Irwin Mitchell call it ‘expert hand, human touch’.Working Hours :Monday to Friday from 9:00am to 5:00pm with the potential to work flexibly.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
