SAP HR & Payroll Support Analyst – Birmingham
Hybrid working
Salary up to £55,000
SAP HR & Payroll Support Analyst required for a leading client based in Birmingham. My client is currently seeking a SAP HR & Payroll Support Analyst to come on board to deliver crucial support for our HR and Payroll systems, this role is dedicated to maintaining, troubleshooting, and enhancing SAP HR and Payroll features to guarantee smooth payroll processing and efficient HR operations. You will collaborate closely with business stakeholders, IT teams, and external vendors to resolve issues, optimize system performance, and contribute to key HR and Payroll projects.
Key skills and responsibilities,
• SAP Support experience
• Required experience in SAP HR Payroll, with practical skills in troubleshooting and configuration.
• Extensive SAP configuration knowledge, including payroll schemas, PCRs, and wage type setup.
• Proven track record in supporting Payroll operations and SAP Time & Attendance.
• Understanding of SAP HR master data and employee lifecycle management.
• Experience with SAP system upgrades, applying patches, and utilizing testing methodologies.
• Experience with SAP SuccessFactors.
• Familiarity with SAP S/4HANA HR & Payroll.
• Proficiency in SAP Fiori Apps, with an understanding of modern SAP user interfaces for HR & Payroll functions.
• Knowledge of GDPR and Data Security Regulations to ensure compliance when managing sensitive payroll and HR data.
• Experience with HR Shared Services.
• Capability to create functional specifications for ABAP development.
• Proficiency in SAP Query and Reporting Tools (e.g., Ad Hoc Query, SAP HCM).
• Understanding of third-party payroll integrations, including interfaces with tax authorities, benefits providers, and time management solutions.
Interested? Please submit your updated CV to Dean Sadler-Parkes at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy....Read more...
Job Advert: Service Desk Analyst (Scale 5/6)
Location: Office-based in NorthallertonContract Type: 6-month initial contractUmbrella Rate: £19.52 per hour
Key Responsibilities
As a Service Desk Analyst, you will:
Provide technical support by responding to inquiries, evaluating, and resolving issues related to ICT equipment, infrastructure, and applications via phone, in-person, or self-service platforms.
Manage and categorise ICT service management cases, ensuring compliance with service level agreements (SLAs) and accurate service reporting data.
Support the Service Delivery strategy and roadmap, aligning with the goals of OPFCC, NYP, NYFRS, and Enable NY.
Engage with stakeholders across the organisation, providing feedback to ensure service desk activities meet evolving business needs while identifying and promoting opportunities for innovation.
Participate in incident management and request fulfilment activities, ensuring timely resolutions aligned with quality standards.
Assist in all aspects of incident and request fulfilment management, maintaining effective communication with end users and third-party providers.
Keep the Service Support Manager informed about service operation activities, outstanding issues, and progress of incident/request fulfilment cases.
Contribute to the development and implementation of service support processes and compliance initiatives.
Promote a culture of knowledge sharing within the ICT department, enabling a first-time fix capability and supporting the knowledge library.
Actively participate in meetings, training, and seminars to support service improvement initiatives.
Requirements
To excel in this role, you should have:
Higher education qualification in a relevant discipline or demonstrated experience in an ICT service desk function within a dynamic, multidisciplinary environment.
Knowledge of incident and request fulfilment processes, with keen attention to detail.
Problem-solving skills with a strong analytical mindset, tailored to a technical, customer-focused service environment.
Strong communication skills, with the ability to build effective working relationships at all levels and confidently challenge stakeholders on service support matters.
The ability to communicate effectively with:
Customers of the OPFCC, NYFRS, and NYP
Members and staff of other forces, partners, and national ICT networks
Suppliers, contractors, and members of the public
Experience in the public sector, ideally within emergency services (e.g., Police or Fire and Rescue Services).
ITIL Foundation certification or equivalent experience working in a service desk function within a regulated environment.
Apply Today!
This is an excellent opportunity to join a fast-paced environment, contributing to vital public service functions and making a real impact. If you meet the above criteria, we want to hear from you!
For more information or to apply, please email lewis.ashcroft@servicecare.org.uk or call 01772 208962....Read more...
