Answering inbound calls and handling customer enquiries
Booking appointments and scheduling engineers
Managing emails and maintaining customer records
Preparing quotes, invoices, and job sheets
Updating internal systems and databases
Assisting with social media and marketing tasks (working with Castle)
Providing general office and administrative support
Training Outcome:What is the expected career progression after a Business Administrator Apprenticeship?
A Business Administrator Apprenticeship provides a strong foundation for progression across a wide range of industries, as administrative skills are transferable to almost every sector.
Typical progression routes include:
Business Administrator / Senior Administrator
Taking on greater responsibility, managing systems, supporting senior leadership, and overseeing key processes.
Office Manager / Operations Administrator
Coordinating teams, improving internal processes, and supporting the smooth running of the organisation.
Specialist pathways, such as:
HR Administrator or HR Assistant
Finance / Accounts Assistant
Project Support Officer
Customer Service or Client Relationship Executive
Further Development Opportunities
Learners may progress onto higher-level apprenticeships, including:
Level 4 Business Analyst
Level 5 Operations / Departmental Manager
HR Consultant / Partner
They may also complete professional qualifications such as AAT (Finance), CIPD (HR), or ILM (Leadership & Management), depending on their chosen pathway.
Long-Term Career Potential
With experience and continued development, this apprenticeship can lead to roles such as:
Operations Manager
Business Manager
HR Manager
Project Manager
Overall, the apprenticeship develops key transferable skills including communication, organisation, problem-solving, digital systems, and teamwork, making it a versatile and future-proof career starting point.Employer Description:Based in Merseyside, we have now grown into a well respected business, serving households within Merseyside and surrounding areas.We offer a free, no obligation site survey to assess your needs. We will then compile a quotation for the work required.Therefore, we offer a range of heating and plumbing options, including boiler repair, servicing and installation.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
Fantastic opportunity to join a Greenfield Workday Deployment at a fast growing and forward thinking business based in various locations in EMEA and South America.
You will be joining a very strong Team who have been through Workday Deployments previously and know how to set up for Success. Once the initial deployment goes live, there will be further project work through acquisitions and the chance to gain expertise in various modules and areas of Workday.
As well as the below, it would be a benefit if you had any experience of Workday Help, Absence, Time or Learning but not essential. The role can be based in 5 different locations, Poland, Romania, Croatia, Serbia or Spain
- 3+ years of hands-on experience as a Workday HCM Administrator/Analyst.
- Deep expertise in Workday Business Process Configuration, including Condition Rules, Validation Rules, and Business Process Step configuration.
- Proficiency in Workday Security configuration and maintenance.
- Solid understanding of core HR concepts and the employee lifecycle.
- Experience with Workday RaaS (Report-as-a-Service) and complex Calculated Fields.
- Fluency in spoken and written English is required to support global documentation and communication with cross-functional teams.
- Can be based in Poland, Romania, Croatia, Serbia or Spain....Read more...
Assist with the daily operations of the office, ensuring everything runs efficiently
Prepare meeting rooms, ensuring all necessary equipment and materials are ready
Provide general administrative support to the team
Schedule and manage social media posts across platforms
Research and obtain pricing for events, venues, and services
Coordinate calendars, meetings, and internal communications
Handle ad hoc tasks to support the wider team
Training:
Work in a modern office as part of a supportive, creative teamWe want to hear your ideas
Gain real-world marketing experience while studying for a Level 3 Marketing qualification
Receive full training and development throughout your apprenticeship
Opportunity for long-term career progression after successful completion
Training Outcome:What is the expected career progression after a Business Administration Apprenticeship?
A Business Administration Apprenticeship provides a strong foundation for a wide range of careers, as the skills gained are highly transferable across many industries.
Typical progression routes include:
Business Administrator / Office AdministratorContinuing in an administrative role with increased responsibility, supporting teams, managing systems, and handling key business processes
Senior Administrator / Team Support
Taking on more advanced duties such as coordinating projects, supporting management, and overseeing administrative functions.
Specialist pathways, such as:
HR Administrator - Supporting recruitment, onboarding, and employee records
Finance / Accounts Assistant - Assisting with invoices, payments, and financial processes
Customer Service Executive - Managing client relationships and queries
Project Support Officer - Assisting with planning and delivering projects
Further Development Opportunities:
Learners can progress onto higher-level apprenticeships, including:
Level 4 Business Administrator / Business Analyst
Team Leader / Supervisor (Level 3 or 5)
Operations / Departmental Manager (Level 5)
They may also choose to complete professional qualifications such as AAT (Finance), CIPD (HR), or ILM (Leadership & Management).
Long-Term Career Potential:
With experience and continued development, individuals can progress into roles such as:
Office Manager
Operations Manager
HR Manager
Project Manager
Business Support Manager
Overall, this apprenticeship builds essential skills in communication, organisation, problem-solving, and digital systems, providing a clear pathway into a successful and long-term career in business.Employer Description:At Sonder Media, we work with ambitious start-ups and growing businesses to accelerate their brand, visibility, and impact. We don’t just create campaigns, we create solutions that drive results. Our services include:Content CreationSocial MediaWebsite Design & MaintenanceBusiness ConsultancyLinkedIn TrainingBusiness Start Up PackagesWorking Hours :Monday to Friday, 9.00am - 5.00pm, shifts may work evenings and weekends.
Maybe asked to travel to social events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Patience....Read more...
ERP Functional Consultant – (English Speaking) – Lisbon (Hybrid)
(Functional Consultant, Implementation Analyst, ERP, Requirements Gathering, Functional Specifications, Microsoft Dynamics / SAP / Oracle, Stakeholder Management, UAT, QA, SDLC, Agile, Waterfall, Business Process Mapping, Change Management, Training & Support, Software Implementation, Workflow Systems, Troubleshooting)
In 2012 our client launched a cutting-edge ERP platform that has transformed operational efficiency for mid to large-sized enterprises across the world. After achieving market dominance, they’re now expanding ever further - bringing their powerful ERP suite to a new audience.
To support this expansion, our client is establishing several new locations and is looking for passionate and skilled Functional Consultant to help roll out their ERP platform across various industries. This is a fantastic opportunity to join a growing team where your work will have a direct impact on our client's business performance.
As a Functional Consultant, you will play a crucial role in gathering client requirements, mapping business processes, configuring the ERP system, supporting UAT, and working closely with stakeholders to ensure successful project delivery. You will serve as the link between end users and technical teams, ensuring that ERP implementations align with business goals and are delivered on time and within scope.
Successful candidates should have experience with:
Requirements elicitation, gap analysis, and documentation of functional specifications.
Supporting clients through UAT, training, and go-live.
Stakeholder communication and change management.
SDLC methodologies including Agile and Waterfall.
Strong understanding of business processes across finance, supply chain, HR or manufacturing modules.
ERP implementation and configuration (e.g. Microsoft Dynamics, SAP, Oracle, or similar platforms).
Fluent English communication skills.
Location: Lisbon / Hybrid Working
Salary: €40,000 - €50,000 + Bonus + Pension + Benefits
Languages: Fluent English
Applicants must have the right to work in Portugal (hybrid working available).
To apply for this position please send your CV to Nathan Warner at Noir Consulting.
NOIRPORTUGALREC
NOIREUROPEREC
NOIREURNET....Read more...
Key Responsibilities:
Business & Requirements Analysis: Critically analyse business domains, gather requirements and translate them into solution designs
Data Modelling & Data Solutions: Support modelling of organisational information needs and assist in building data structures
Cyber Security & Risk Awareness: Support simple IT security risk assessments and follow good security practice
Digital & Technology Solutions: Apply systematic methodologies for planning and delivering small technology or data projects
Networking & Infrastructure Awareness: Understand basics of network design and support related documentation
Communication & Stakeholder Engagement: Present findings clearly to both technical and non‑technical audiences
Continuous Professional Development: Participate in structured and self‑directed learning as part of apprenticeship requirements
Training:
Apprentices will undertake the level 6 Digital and Technology Solutions Professional Degree Apprenticeship programme delivered by the University of Staffordshire
Teaching will be a mix of on-the-job and off-the-job training delivered face-to-face in university and online weekly sessions. The programme is delivered using a blended learning model
Apprentices will attend university for 1 week of study per semester each academic year
Upon successful completion of the apprenticeship, apprentices will achieve their BSc (Hons) in Digital and Technology Solutions.
Training Outcome:
On completion of the apprenticeship, the individual would be well placed to progress into a Data Analyst role, applying their technical skills and business understanding to deliver meaningful insights, partnering with stakeholders to explore data, identify trends and support decision‑making
This progression marks a shift from learning the fundamentals to actively shaping how data is used across the organisation, providing a strong foundation for future development into senior analytics, specialist or leadership roles
Employer Description:Dalkia is a leading technical services group jointly owned by EDF and Dalkia, operating nationwide across the UK. With c.4,000 employees and a people‑first culture, we combine deep technical expertise with a collaborative, innovative approach. Our Group functions (HR, Legal, Finance, QSHE, IT and Communications) support Business Units across the UK, enabling them to deliver exceptional service and shape our strategic objectives.Working Hours :Monday - Friday between 8.00am - 5.00pm, with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme.
The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation’s application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training.
Essential
Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity.
Strong experience of application lifecycle management across an estate of SaaS and hybrid applications.
Strong Microsoft 365 applications and services experience in an organisational setting.
Hands on experience managing SharePoint Online.
Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc
Project Management/Lead experience.
Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements.
Mentoring or Leading teams, line management, and/or performance management and motivation.
Strong supplier management capabilities.
Desirable
Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc
Experience implementing or operating Microsoft Purview capabilities.
Azure
Power Apps
As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
