Managing incoming emails, responding where appropriate, and directing messages to relevant team members.
Organising, updating, and maintaining digital and physical documents to ensure accurate record-keeping.
Updating and supporting the maintenance of our till and procurement systems, including inputting data and checking for errors.
Assisting with general office administration tasks such as filing, scheduling, and updating internal logs.
Training:Work based training will take place onsite at the Stourport Manor Hotel and once a month at Worcester Campus.Training Outcome:Upon successful completion of the apprenticeship, the apprentice may have the opportunity to progress into a permanent full-time administrative position within the business.
Potential roles include Hotel Office Administrator, Reservations & Administration Assistant, Operations Support Assistant, or Procurement & Systems Coordinator.
As the business continues to grow, there may also be opportunities to develop into roles supporting HR administration, finance support, or operations management.
We aim to retain motivated staff and help them build long-term careers within the hospitality sector.Employer Description:Stourport Manor Hotel is a welcoming and historic hotel set in the Worcestershire countryside, offering quality accommodation, dining, and leisure facilities. We provide a warm and friendly environment for guests, with a strong focus on excellent customer service and creating memorable experiences. We host a wide range of events including weddings, conferences, à la carte dining, buffets, BBQs, and private functions, providing a versatile and dynamic setting for both guests and staff.Working Hours :Weekdays, 9am-5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working....Read more...
£26,000 - £28,000 + Career Development + Supportive CultureAre you a warm, organised and people-focused administrator who loves being at the heart of a busy, friendly office? Would you thrive in a varied Front of House role where no two days are the same and where your work genuinely helps shape the culture of a professional services environment?A fantastic opportunity now exists for an enthusiastic Front of House Administrator to join a highly regarded firm in Guildford. You’ll become an essential part of the day-to-day running of the office and play a key part in refreshing and strengthening the Front of House team culture.Reporting to the Senior Front of House, you’ll deliver an exceptional first impression for clients, visitors and colleagues. This is a hands-on, service-driven and fast-moving role where you’ll be relied upon for calmness, clarity and excellent communication.Skills & Experience
Greeting visitors, handling incoming calls and managing meeting rooms
Preparing rooms for client meetings, printing documents and arranging refreshments
Booking and setting up Zoom meetings and video calls
Liaising with paralegals, legal assistants, HR and partners to keep communication flowing
Maintaining an organised office environment and supporting wider admin across the business
Everyday practical problem-solving, from ordering supplies to ensuring facilities run smoothly
This role is ideal for someone who is:
Kind, supportive and team-oriented: you enjoy helping others and building strong working relationships
Calm under pressure: able to handle client arrivals, phone activity and meeting prep spikes with a smile
Organised and reliable: consistent with detail, follow-through and communication
A great communicator: open, clear and never siloed
Approachable and positive: colleagues and partners should feel comfortable coming to you
The right attitude: friendly, committed and genuinely happy being part of a team.
You must love dogs as several furry visitors frequent reception and know exactly where the biscuit jar is!The role offers a clear and genuine path for development based on your strengths and ambitions, whether you choose to remain in a blended admin/front-of-house role or progress into areas such as paralegal or legal assistant work, or other wider administrative positions across the business.If you’re a personable, organised and upbeat individual who wants a meaningful role at the centre of a respected professional services firm, we’d love to hear from you. Apply now!....Read more...
As an apprentice in our building company, you’ll play a key role in supporting the smooth running of our office. You’ll gain hands-on experience in customer service and administration while learning how a busy construction business operates.
Answering incoming calls, directing queries to the right team members, and providing friendly customer service
Supporting general office administration, including filing, data entry, scanning documents, and updating records
Assisting with scheduling and communication, helping to coordinate meetings, deliveries, and site visits
You’ll be working alongside experienced staff who will support your development and help you build confidence in a professional environment
Training:Customer Service Practitioner Level 2.Training Outcome:Upon successful completion of the apprenticeship, the individual may progress into a permanent role within the company, such as:
Administrative Assistant or Office Coordinator
Customer Service Executive
Payroll or Accounts Assistant
Fleet or Operations Administrator
PA or Team Support roles
With further experience and training, there’s potential to move into supervisory or specialist roles in areas like HR, finance, or project coordination
The apprenticeship provides a strong foundation for a long-term career in business administration within the construction industry
Employer Description:Westminster Building Company has extensive building experience and our commercial and residential building projects include refurbishments, new builds, renovations, extensions and all manner of internal works.Working Hours :Monday to Thursday, 9am - 4:30pm. Friday, 9am to 2:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Time Management....Read more...
Ordering ID badges (keeping log up to date)
Completing New Starter Security Screening vis NSSA (National Screening Agency) portal
Maintaining the training matrix, booking training requests and ensuring all training is up to date
Creating and co-ordinating company newsletters
Registering for Tender opportunities and preparing for them; completing PPQs and client supplier questionnaires
Completing administration for all yearly Accreditations such as Constructionline, Safe contractor and CHAS (overseen by external advisors)
Maintaining the accident log and reviewing each incident
Reviewing and monitoring Subcontractor log, ensuring compliance and requesting documentation from subcontractors
Ensuring compliance with ISO9001, completing necessary actions and liaising with external consultant to ensure on track throughout the year
Organising annual health and safety, ensuring all evidence is submitted and actions
Updating internal phone list
Co-ordinating new starter inductions and scanning into Bright HR
Signing out tools and equipment for engineers
Assisting with Fleet Management
Minimum of 6 hours per week spent on apprenticeship work and training
Training:Business Administrator Level 3.
You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.Training Outcome:As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Century Fire & Security Ltd is an established, friendly, committed, family ran business that values their team and clients. They specialise in the Service, Maintenance and installation of Fire, intruder alarms, CCTV, Access Control, Automatic gates and barriers solutions. Long Established since 2001, they pride themselves on their positive team culture, customer care and value for their extensive discipline range. Working Hours :Monday to Friday 8.30am to 5pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working....Read more...
Assist with daily registers using the Arbor system
Answer phone calls and respond to queries from parents, staff, and visitors
Support colleagues with office workload and administrative tasks
Cover the reception desk when required
Liaise with the kitchen for late lunch orders
Handle incoming and outgoing mail
Update and maintain school records and databases
Provide general administrative support to ensure smooth office operations
Training:
Training will take place on-site at Warren Road Primary School in Orpington, Kent
You will receive practical, hands-on experience in the school office, learning all aspects of administration
Off-the-job training will be delivered by a specialist training provider, typically one day per week, either remotely or at an agreed training centre.
Regular progress reviews will ensure you stay on track and receive full support throughout the apprenticeship
Training Outcome:Move into roles such as
Administrative Assistant
Receptionist
Administrative Officer
Office Coordinator
Progress with experience to Senior Administrator
Office Manager or School Admissions Officer
Develop specialist pathways in attendance, data management
HR, finance or safeguarding administration
Undertake a higher-level apprenticeship or further qualifications to support progression into specialist or management roles within the school or wider education sector
Employer Description:Warren Road Primary School is a large, four-form-entry school located in Orpington, Kent. Rated Outstanding by Ofsted, we are proud of our strong reputation within the local community and our commitment to high standards of education and care. The school is consistently oversubscribed, with waiting lists across year groups, reflecting the trust families place in us.
We offer a warm, friendly and supportive working environment where staff are valued and encouraged to grow. As part of the London South East Academies Trust (LSEAT), we are committed to developing our team and providing opportunities for professional progression.Working Hours :Monday to Friday, 9:00am to 5:00pm, full-time role based in the school office. Occasionally, hours may vary for school events. 36 hours FTE per week.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills....Read more...
Welcoming and looking after the hospitality of visitors
First point of call for telephone calls and visitors
Attend and participate in relevant meetings as required
Minute taking, including in HR cases
Providing general administration support e.g. photocopying, filing, emailing and completing forms
Receiving and distributing mail
Booking hotels, flights, rail tickets, hire vehicles, conference rooms, etc, where required.
Maintain office stationery and water levels, and order as required
Making tea and coffee in turn
Receiving and distribution of post/parcels, including taking mail to the post office/box
Ensuring the Manned Guarding and Technology documents are correctly filed
Answering the telephone and dealing with general enquiries using a professional manner at all times
Inputting data accurately and in a timely manner
Using a range of computer packages, e.g. Microsoft Office, Sage and our bespoke control room software
Maintaining record systems, both manual and computerised (tech files)
Updating and distributing the tech locations list, sales forecast and pipeline
Any other sundry relevant duties as deemed necessary
Training:
Training will be at Doncaster College, where you will have access to a wide range of facilities on offer
Day release
You will undertake the Level 3 Business Administration apprenticeship standard https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
You will undertake Functional Skills for English and/or maths if needed
You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience
Training Outcome:
There are career opportunities to develop you further within our company
Black Diamond can be a long-term place for you. We have qualified apprentices still working with us now
Employer Description:Black Diamond Security is a leading provider of security solutions, specializing in safeguarding businesses and individuals with advanced security systems and services. We are committed to offering high-quality, reliable security services to our clients while maintaining a focus on innovation and customer satisfaction. We are currently seeking a motivated and ambitious Business and Finance Apprentice to join our team and gain valuable hands-on experience in the financial and business operations of the security industry.Working Hours :Monday-Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Welcoming and looking after the hospitality of visitors
First point of call for telephone calls and visitors
Attend and participate in relevant meetings as required
Minute taking, including in HR cases
Providing general administration support e.g. photocopying, filing, emailing and completing forms
Receiving and distributing mail
Booking hotels, flights, rail tickets, hire vehicles, conference rooms, etc, where required.
Maintain office stationery and water levels, and order as required
Making tea and coffee in turn
Receiving and distribution of post/parcels, including taking mail to the post office/box
Ensuring the Manned Guarding and Technology documents are correctly filed
Answering the telephone and dealing with general enquiries using a professional manner at all times
Inputting data accurately and in a timely manner
Using a range of computer packages, e.g. Microsoft Office, Sage and our bespoke control room software
Maintaining record systems, both manual and computerised (tech files)
Updating and distributing the tech locations list, sales forecast and pipeline
Any other sundry relevant duties as deemed necessary
Training:
Training will be at Doncaster College, where you will have access to a wide range of facilities on offer
Day release
You will undertake the Level 3 Business Administration apprenticeship standard https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
You will undertake Functional Skills for English and/or maths if needed
You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience
Training Outcome:
There are career opportunities to develop you further within our company
Black Diamond can be a long-term place for you. We have qualified apprentices still working with us now
Employer Description:Black Diamond Security is a leading provider of security solutions, specializing in safeguarding businesses and individuals with advanced security systems and services. We are committed to offering high-quality, reliable security services to our clients while maintaining a focus on innovation and customer satisfaction. We are currently seeking a motivated and ambitious Business and Finance Apprentice to join our team and gain valuable hands-on experience in the financial and business operations of the security industry.Working Hours :Monday-Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm Salary: £24,000 + Commission OTE £35K
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with a excellent organisational skills, and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?....Read more...
