About The RoleHelp us to support some of the most vulnerable people at Calverley Hill Service as they progress from being homeless, to being supported to being independent.About the Role of Housing Management Officer:At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Housing Management Officer, you will need to:Get to know and build the trust of our clientsHelp clients to live independentlyEncourage participation in social and leisure programmesSupport residents with the practicalities of everyday livingAbout You:A Housing Management Officer will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to :Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsShift pattern is 7 days a week (8am to 10pm). Shifts are 8 hours: 7.5 working hours with a 30‑minute break.A 6‑month fixed‑term contract with the possibility of becoming permanent.About The CandidateOur BenefitsIn return for your commitment, we offer a supportive workplace and a strong benefits package including:£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service26 days annual leave rising to 31 days plus an extra day off on your birthdayWestfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
Matched pension scheme up to 6% (with salary sacrifice option)Enhanced family leave from day one, including enhanced maternity/adoption and paternity payFinancial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing supportOne paid volunteering day per yearCycle to Work Scheme
Discounted private medical insuranceOccupational Sick PaySupport to learn and develop your career About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
Greeting customers and helping them with enquiries about things like housing, waste & recycling, and planning
Responding to customers by phone, email, online forms and face‑to‑face
Supporting reception and keeping the front‑of‑house looking great
Encouraging customers to self‑serve using our digital tools.
Working with teams across the Council to get customers the answers they need
Learning how to handle sensitive enquiries and support vulnerable residents
Keeping our systems and records up to date
Training Outcome:
Progression on to the Customer Service Level 3 Apprenticeship
Completion of this Apprenticeship could lead to a role as a Customer Service Officer
Employer Description:At Waverley Borough Council, ee provide a range of services including housing, planning, refuse collection, recycling, environmental services, council tax collection, leisure faciltites, playgrounds and parks as well as support for vulnerable people.
We contribute to local communities and make a difference to those who live and work in the Waverley Borough. Working with us means that we unvest in you and your career in a fair and flexible workng environment.
We are an ambitious organisation with clearly defined priorities. All our work stems from the aim to deliver local, open and interactive government, create a strong and resilient local economy and to protect our environment by taking effective action to tackle the Climate Emergency. We believe in delivering good quality housing for people of all incomes, effective stratgic planning to meet the needs of our communities, and delivering projects that improve the health and wellbeing of our residents.
Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
The duties of the role will include:
Receive, assess and where necessary action, customer queries and concerns relating to the licensing of Houses of Multiple Occupation in the private rental sector
Carry out reactive, routine or proactive visits to HMOs and, undertake risk assessments using relevant legislation
Making appropriate intervention choices to have the greatest impact on supporting landlords and tenants and ensure compliance, always aiming to keep the tenant in their home wherever possible
Investigate complaints in respect to statutory duties or regulations
Carry out inspections and monitoring as required to ensure that actions are undertaken, and outcomes are achieved
Ensure that health and welfare of tenants is maintained in accordance with legislation and, where applicable, the needs of any licence
Ensure that legislation and local policy regarding HMOs is adhered to, providing information on licence conditions where appropriate, and monitoring compliance with these conditions
Provide advice, guidance and assistance to customers contacting the service ensuring regulatory compliance through education and advice
Take enforcement action, where required using a wide range of interventions including advice and guidance, formal letters and notices, and where necessary preparing for cases which may go to tribunal or court. On occasions this may including attending court to give evidence. Using professional judgement to make decisions on the best course of action, while dealing with potentially confrontational situations with landlords and tenants assertively
Commit to the continual development of the service and personal professional development
Training:Regulatory Compliance Officer Level 4.Training Outcome:Potential progression onto a permanent role within the Portsmouth City Council. Employer Description:You will be part of the Housing Regulation licensing team within the Private Sector Housing service for Portsmouth City Council, delivering responsive and effective services to anyone who approaches the city council needing help regarding their home. This includes the delivery of statutory functions relating to housing standards and licencing of HMOs.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator. Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and promoting Social Value outcomes. Day-to-day activities will involve building relationships in the supply chain and monitoring promoting and ensuring defined Social Value outcomes; ongoing reporting; research; creation of marketing material; data input support and analysis; providing support in the completion of and assessing applications for funding; and supporting the organisation and delivery of the annual dinner and awards event. Background The role would suit someone looking for their first career-move in industry and out of their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include:
Customer Services – A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
Administrator/Executive Assistant – Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
Housing/Property background - Experience as a Social Housing professional with subject matter expertise in Social Value, Assets, Property Services, Development or Building Safety looking for a new challenge.
Procurement – administration in a procurement department or previous work in Social Value.
Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
Essential Skills
Self-starter with a positive approach with a background in an office environment, + customer services and/or administration
A positive consultative approach, based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
Task orientated with a strong work ethic.
The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment.
The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops.
Strong MS Office skills.
Highly Desirable / Will Strengthen Application
Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
A base understanding of procurement and social value
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with 50/50 time spent in an office in Birmingham, and time working from home. This is an exciting time to join the organisation, and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your appointment!
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
To undertake the specified apprenticeship to achieve a nationally recognised qualification
To report for duty on time at work and to agreed sessions with your training provider as detailed by the employer and training provider
To complete daily/weekly attendance records including off-the-job trackers
To gather evidence as instructed by the training provider in order to compile a portfolio for End Point Assessment
To attend meetings and/or training as set out by the training provider at the start of the apprenticeship
Following training, assist with carrying out licensing functions including hackney carriage and private hire vehicle inspections and meter tests and licensed premises applications and related matters
To provide guidance to applicants and deal with general enquiries on licensing matters confidentially
To take and manage payments as required for various licence applications
To maintain accurate records as required
Training:
Studying towards the Level 4 Regulatory Compliance Officer
Internal induction programme when starting employment with us
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:Upon completion, you will be a qualified Regulatory Compliance Officer.
Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council, and help make sure you are ready for a wider job search.Employer Description:Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers.
Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
To assist with economic development projects and corporate initiatives and participate in any relevant local activities as appropriate.
To provide clerical duties and administrative assistance for projects and services.
Monitor mailboxes, responding to any initial enquiries, setting up client records, making initial compliance checks, and forwarding any queries to the relevant officer for action.
To assist with the day-to-day running of the Network Eagle Lab, helping to recruit and engage member businesses, promote the space and its programmes, and assist in marketing, events, and administration.
Support marketing campaigns, including creating content and scheduling posts.
Attend local business events and networking sessions to promote Network Eagle Lab and its programmes.
Training:
Studying towards the Level 3 Multi-Channel Marketer Apprenticeship.
Functional Skills, if required.
Training Outcome:Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council, and help make sure you are ready for a wider job search.Employer Description:Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers.
Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Organisational Skills....Read more...
Could you be our next big estate agent?
We are recruiting on behalf of one of our clients in Bethnal Green area.
Our client is looking for apprentices that are committed, reliable and serious in starting a Housing and Property Management qualification that will be ongoing for a minimum of 8 month (Apprenticeship depends on your input).
If this is something that you can commit to, please read below and apply with us today!
Benefits:
Regular team events
Free or discounted travel
Online lessons, no need to come to our training centre each time!
Discounted or free council tax
Special and exclusive discounts on 350+ retail stores
28 days paid holiday (including bank holidays)
Company pension
Company rewards and incentives
Commission pay
Structured career path: Potential of becoming employed upon apprenticeship completion
Key Responsibilities:
Contribute positively within a team setting
Must be able to work 10:00am until 4:30pm
Assisting with the management of rental properties, ensuring high levels of tenant satisfaction
Supporting tenants with queries, maintenance requests, and tenancy agreements
Conducting property inspections and ensuring compliance with safety and legal requirements
Assisting with rent collection, lease renewals, and resolving tenant disputes
Keeping accurate records of property management activities
Gaining knowledge of housing legislation, policies, and best practices
Delivering excellent customer service to tenants, landlords, and stakeholders
Skills & Qualifications:
Show your commitment and willingness to learn on your apprenticeship course
Be confident in speaking to clients
A positive approach to learning and gaining new skills through teamwork and training
Must have English and maths
A genuine interest in the housing and property sector is a MUST
Strong communication and organisational skills
Ability to work independently and as part of a team
Basic IT skills, including Microsoft Office
Willingness to learn and develop in a fast-paced environment
If you believe you have what it takes to commit to this amazing apprenticeship opportunity to kick start your housing and property journey, apply now!Training:Housing and Property Management Level 3.
Training is delivered through a flexible combination of in-person sessions at our training centre and online learning with our experienced tutors. Apprentices will use the Laser Learning platform to complete and submit coursework, monitor their progress, and stay engaged throughout their programme. Attendance for monthly lessons is required.Training Outcome:Completing the Level 3 Business Administrator Apprenticeship opens the door to a wide range of administrative and operational roles across various industries. This qualification equips individuals with the knowledge, skills, and behaviours required to support and improve business operations effectively.
After completing the Level 3 apprenticeship, individuals typically move into roles such as:
Senior Administrator
Office Coordinator
Team Assistant
Executive Assistant
Project Support Officer
Customer Service Supervisor
HR or Finance Assistant (depending on business area)
As experience builds, individuals often take on more responsibility, leading to opportunities to manage teams or business functions. To support this development, learners may progress onto the:
Next Step: Level 5 Operations/Departmental Manager Apprenticeship advanced qualification is ideal for those looking to step into mid-to-senior management roles.
The course focuses on:
Strategic planning and project management
Leading and developing teams
Financial and operational control
Managing performance and delivering results
Building stakeholder relationships
Coaching and mentoring
On completion, learners are equipped to take on roles such as:
Operations Manager
Office or Practice Manager
Business Development Manager, Project Manager
Department Manager
Regional or Area Manager
Employer Description:Next Step Training Ltd is an apprenticeship and skills training provider, funded by the Department for Education, delivering apprenticeships in London and across England. We have been in operation since 2012 and during this time have built an established reputation as a reliable and employer-led training provider. We work together with employers and individual learners to design and deliver training programmes that meets both learners and their employers’ needs. Our goal of is to empower as many individuals as possible to reach their full potential, helping them on their journey to find meaningful career that is rewarding. We help to empower businesses with industry-expert staff so they can provide the very best learning experience to their workforce to perform better.Working Hours :Monday to Friday, varied shifts between 6:30am - 6:00pm.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Job Title: Reablement & Bridging Senior Care OfficerDepartment: Adults, Housing & Communities – Independent Living ServicesLocation: Cardiff (community, office and hybrid working across Cardiff)Reports to: Reablement & Bridging Locality Team LeadHours: 37 hours per week, rota basis (any 5 days from 7, 7am–10pm)
Job Purpose
This senior role is based in Cardiff within the Community Reablement Team, supporting adults to regain independence at home following illness or hospital stays. You will work with individuals with more complex needs, providing person-centred care and support, while leading and supervising a team of Reablement Care Workers delivering services across Cardiff.
Key Responsibilities
Line manage and supervise a team of Reablement Care Workers, ensuring high standards of care
Support complex cases by delivering strength-based, person-centred care
Monitor client progress and provide feedback to senior staff
Work collaboratively with internal teams and partner agencies
Promote independence, informed choice, and positive risk management
Maintain accurate records for staff and service users
Mentor staff and provide day-to-day guidance in the community
Maintain professional registration and required training
Person Specification
Essential
Experience working with older adults and/or people with disabilities in a care setting
QCF Level 2 in Health & Social Care (or equivalent)
Registered with Social Care Wales
Experience supervising or supporting staff
Strong communication, organisational, and IT skills
Ability to work to deadlines and as part of a team
Desirable
QCF Level 3 or above in Health & Social Care
Knowledge of regulated care standards
Ability to communicate in Welsh
Additional Information
The role requires flexible working across Cardiff, including evenings and weekends. A full driving licence and access to a vehicle are essential. Enhanced background checks and ongoing safeguarding training are required.
This post requires a strong commitment to safeguarding and promoting the wellbeing of vulnerable adults.....Read more...
Assisting with responding to tenant and landlord enquiriesproperty maintenance & repair
Logging and tracking maintenance issues
Liaising with contractors and suppliers
Following up on repair progress and ensuring timely completion
Conducting basic property checks alongside senior team members
Helping to ensure properties meet legal and safety requirements
Organising safety certificates
Maintaining accurate records and updating internal systems
Assisting with tenancy renewals and documentation
Supporting routine property inspections
Taking notes, photos, and preparing simple inspection reports
Learning how to identify maintenance needs and report them appropriately
Answering phones and emails
Filing, data entry, and updating spreadsheets
Supporting the team with day-to-day administrative tasks
Training:Housing and Property Management Level 3.Training Outcome:Typical Career Progression After the Apprenticeship:
Property Management Assistant/Junior Property Manager - This is the natural next step. You’d start taking ownership of a small portfolio, handling day‑to‑day tenant and landlord queries, coordinating maintenance, and supporting compliance tasks with more independence
Property Manager - With experience, you’d manage your own full portfolio of properties. This includes inspections, renewals, contractor management, problem‑solving, and building strong relationships with landlords. You become the main point of contact and trusted advisor
Senior Property Manager - At this stage, you’d oversee larger or more complex portfolios, mentor junior staff, handle escalations, and contribute to improving processes within the team. You’re seen as a leader in the department
Team Leader/Property Management Supervisor - You’d begin managing people as well as properties - supporting the team, allocating workloads, training new starters, and ensuring service standards are met
Head of Property Management/Operations Manager - This is a strategic role focused on running the department, improving systems, managing budgets, and shaping the company’s service delivery. In a small business like Jo & Co, this can be a very hands‑on and influential position
Alternative Career Paths - Property management opens doors to other areas too:
Lettings Negotiator/Lettings Manager
Client Accounts/Property Finance
Compliance Officer
Inventory Clerk/Inspection Specialist
Sales Progressor or Estate Agency roles
Property Marketing/Customer Experience roles
Employer Description:At Jo & Co we are dedicated to providing exceptional services in Property Management. We pride ourselves on our commitment to excellence, safety, and innovation. We’re a small team with a big heart — supportive, collaborative, and committed to helping you succeed.
Working Hours :Monday - Friday 9am - 4pm. Some weekend work needed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
