Job Title – Housing Officer
Location – London N1
Contract – Temp ongoing
Hours – 37
Role summary – One of the largest housing associations in the UK is looking for an experienced Housing Officer to provide high-quality housing management services to their residents across London. Managing a patch of 150-200 residents, this role offers a variety of tasks ensuring no two days are the same
Key Responsibilities:
Reviewing and managing rent accounts
Conducting anti-social behaviour (ASB) interviews and implementing action plans
Managing void properties: taking back empty homes, advertising, and re-letting
Conducting inspections for mould and damp
Carrying out home visits and addressing resident concerns
Collaborating with internal departments to resolve housing issues
Liaising with external stakeholders such as councils, MPs, and social services
Conducting estate inspections to maintain safety and cleanliness
Managing repairs and ensuring timely resolution
Setting up resident accounts and providing support to colleagues
Requirements:
Previous experience in a Housing Officer role
Strong communication and customer service skills
Knowledge of housing law (desirable)
Housing-related qualifications (desirable)
Experience handling customer complaints (desirable)
Ability to manage multiple tasks and adapt to changing priorities
Problem-solving skills and accountability
Respect for diversity and inclusivity
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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Neighbourhood Housing Officer Location: Ashford Salary: £16.75 PAYE - £20 LTD. P/H. Contract Type: Temp Are you passionate about housing and community engagement? Our client is seeking a dedicated Neighbourhood Housing Officer to join our team. This is an exciting opportunity to manage a designated patch, providing a high-quality service to tenants and residents across the borough. The Role As a Neighbourhood Housing Officer, you will:
Deliver a neighbourhood-based housing service, managing rent arrears and addressing anti-social behaviour (ASB).
Conduct property and estate inspections, ensuring council properties are maintained to a high standard.
Support tenants in meeting their tenancy obligations, taking enforcement action when necessary.
Promote community cohesion and engagement through active collaboration with tenants and residents.
Manage void properties efficiently, minimizing turnaround times and ensuring compliance with tenancy agreements.
Work closely with partner agencies to provide safeguarding, welfare support, and multi-agency solutions.
Assist with income management, ensuring rent accounts are effectively maintained.
Key Responsibilities
Address ASB in partnership with agencies such as the Police and social care.
Conduct welfare checks for vulnerable tenants and make safeguarding referrals as needed.
Ensure compliance with statutory landlord duties, including gas and electrical safety checks.
Provide support for succession, assignment, and amendments to tenancy agreements.
Represent the Council in court for possession cases and enforcement actions.
The Candidate We are seeking a candidate who has:
Experience in housing management, including rent arrears collection and estate management.
A strong understanding of housing-related legislation, ASB management, and welfare benefits.
Excellent communication skills to build effective relationships with tenants and stakeholders.
The ability to work independently and as part of a team, adapting to changing circumstances.
Desirable Qualifications:
HNC/HND or degree in a relevant field.
CIH qualification or equivalent housing-related certification.
How to Apply Please send a CV to bethnay.wiles@servicecare.org.uk or call 01772 208 966 to have an informal discussion....Read more...
Housing Needs Officer Slough, UK Temporary Full TimeWe are seeking a dedicated and skilled Housing Needs Officer to join a team based in Slough on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Needs Officer will be part of a team responsible for providing advice, assistance, and support to tenants and leaseholders to reduce homelessness within the community. Requirements
Previous experience working in a similar role, preferably within housing advice, homelessness, or tenancy relations
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, and Protection From Eviction Act, and immigration related legislation
Understanding of Housing Benefit procedures, Welfare Benefit, and Debt Counselling
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.
Proficient computer skills, including experience with relevant software applications and databases.
Role Expectations
Deliver customer focussed housing needs services
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and work to reduce homelessness
Analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legislation.
Provide Housing Advice: Offer accurate and up-to-date advice on housing options to all, including the public, tenants, licensees, and landlords
Support Homelessness Prevention: Develop and implement strategies to prevent homelessness, including mediation, negotiation with landlords, and exploring alternative accommodation options.
Assist customers on making informed choices regarding their personal housing plans
Cary out home visits where necessary, and assess accuracy of homelessness applications
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Attend Meetings: Participate in team meetings, case conferences, and relevant training sessions to stay updated on changes in housing legislation, policies, and procedures
The pay range for the role is £21.00 to £23.00 per hour LTD company rate. The PAYE equivalent is £17.90 to £19.61 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Homeless Prevention Officer Conwy, North Wales Temporary Full-time Are you passionate about making a difference in the lives of those at risk of homelessness? Join a dynamic team within Conwy’s Regulatory & Housing Services as a Homeless Prevention Officer to deliver tailored interventions and support to those in need. THE ROLE As a Homeless Prevention Officer, you will take a person-centred approach to case management, working to prevent homelessness and supporting those affected. Key responsibilities include:
Delivering advice and information on housing options to individuals and families at risk of homelessness.
Developing and implementing Personal Housing Plans with a focus on “reasonable steps” to prevent or relieve homelessness.
Liaising with partner agencies, including health, social care, and law enforcement, to address housing needs.
Supporting access to the private rental sector by fostering positive relationships with landlords and letting agents.
Maintaining accurate and secure case records for effective case management and reporting.
Conducting outreach activities and home visits to deliver community-based support.
Championing excellent customer service and ensuring compliance with GDPR and safeguarding protocols.
THE CANDIDATE The ideal candidate will have previous experience in a similar role, working with vulnerable individuals and families in housing need. Additional requirements include:
Knowledge of housing legislation, particularly the Housing (Wales) Act 2014.
Experience in multi-agency collaboration and case management.
Strong IT skills, including proficiency in Microsoft Office and database management.
The ability to work under pressure, managing a diverse and demanding caseload.
A commitment to equality, diversity, and delivering high-quality customer service.
THE CONTRACT
Temporary - 3 months ongoing
The pay rate for the role is £20.00 per hour LTD company rate. The PAYE equivalent is £17.05 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Job Title: Housing Officer Location: Flexible - Main office/hub and remote working Contract: Temporary Hours: Full-time, 37 hours per week
Salary: £20.33 PAYE – £24.27 LTD
Role Summary: We are currently seeking a Housing Officer to join a dynamic housing team. You will play a key role in supporting residents, managing tenancies, and ensuring the safety and wellbeing of individuals in your care. The ideal candidate will be empathetic, proactive, and committed to delivering a high level of customer service.
Key Responsibilities:
Provide effective housing management services, including welfare checks and tenancy support.
Manage complex cases and work collaboratively with multi-agency partners to resolve issues.
Conduct tenancy audits, inspections, and ensure properties are maintained to a high standard.
Address tenancy breaches, manage ASB cases, and offer solutions such as mediation and neighbour agreements.
Support safeguarding by applying professional curiosity and escalating concerns where necessary.
Promote resident involvement and assist in accessing online services and other support.
Contribute to policy and procedure reviews to improve service delivery.
Support income management teams to ensure rental and service charge income is maximised.
Requirements:
Experience in housing management, including tenancy enforcement and managing nuisance or harassment cases.
Good knowledge of housing legislation and relevant tenancy enforcement procedures.
Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
Ability to work flexibly and travel to various locations as required.
A valid UK driving licence and access to a vehicle are desirable.
Willingness to complete any necessary professional qualifications.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
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Housing Support Officer Coalville Supported Living 3-Month Contract 18 Hours (Flexible) £17.18 LTD / £14.65 PAYE (inc holiday)
Join a dynamic team in Coalville to provide essential support services for tenants in supported independent living properties and sheltered housing.THE ROLE As a Housing Support Officer, you will provide tailored support and guidance to tenants, helping them maintain independence while promoting their well-being. Key responsibilities include:
Assessing tenant needs, creating support plans, and regularly reviewing progress.
Facilitating social, health, and well-being activities within sheltered housing schemes.
Offering advice and advocacy for accessing local statutory, voluntary, and private services.
Liaising with internal teams and external agencies to coordinate comprehensive support.
Participating in case conferences and maintaining effective communication with tenants’ families and GPs.
Keeping up to date with specialist knowledge, such as dementia awareness.
Maintaining high standards of health, safety, and customer satisfaction.
THE CANDIDATE The ideal candidate will have prior experience in a similar role within supported housing or independent living services. Additional requirements include:
Knowledge of housing and social care services, including statutory entitlements.
Strong organisational skills to coordinate multiple daily visits and activities.
Proven ability to liaise effectively with agencies, families, and healthcare professionals.
Awareness of health and safety practices in a supported living context.
Excellent communication and interpersonal skills, with a customer-focused approach.
THE CONTRACT
Hours: 18 hours per week, flexible, with specifics discussed during the interview.
Duration: 3-month contract.
Pay: £17.18 per hour LTD / £14.65 per hour PAYE (inclusive of holiday).
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Support Officer Seaford, East Sussex Domestic Violence Service 3-Month Contract 35 Hours per Week £17.41 LTD / £14.84 PAYE (inc holiday)This is an excellent opportunity to join a Domestic Violence Service in Seaford, East Sussex, where you will play a vital role in helping customers achieve positive outcomes and maintain their independence.THE ROLE As a Support Officer, you will deliver housing management and tailored support to customers, helping them achieve their goals and maintain tenancies in a safe and supportive environment. Key responsibilities include:
Developing and implementing SMART support plans with customers.
Conducting needs and risk assessments and creating risk management plans.
Supporting customers with tenancy sign-ups and housing benefit applications.
Advocating for customers and signposting them to additional services.
Engaging customers and stakeholders to influence service delivery.
Facilitating resettlement and providing outreach support.
Assisting customers with budgeting, welfare benefits, and rent payments.
THE CANDIDATE The ideal candidate will have prior experience in a similar role, particularly within housing management or housing-related support services. Additional requirements include:
Knowledge of housing, homelessness, and domestic abuse legislation.
Experience working in supported accommodation or outreach services.
Strong advocacy skills and a commitment to excellent customer service.
Financial awareness and IT proficiency, including Microsoft Office.
Understanding of welfare benefits and their application processes.
THE CONTRACT
Hours: 35 hours per week, Monday to Friday, 9am–5pm.
Duration: 3-month contract with potential for extension.
Pay: £17.41 per hour LTD / £14.84 per hour PAYE (inclusive of holiday).
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Income Officer Location: London SE1 Salary: Circa £37,000 per annum Contract: Permanent Are you passionate about delivering excellent customer service and making a difference in the housing sector? We are recruiting for an Income Customer Service Officer to join a housing provider. This is a fantastic opportunity to contribute to the financial well-being of residents and the success of the organisation. About the Role You will play a key part in managing rent accounts and housing-related debts. Your responsibilities will include:
Proactively managing rent arrears in line with policies and procedures.
Negotiating repayment agreements and taking corrective actions when agreements are not upheld.
Supporting residents by referring them to welfare benefit and debt support services to maximize income.
Preparing cases for court proceedings and representing the organisation in hearings when necessary.
Identifying and supporting vulnerable residents through appropriate referrals.
About You To succeed in this role, you will need:
Knowledge of housing law, debt recovery, and welfare benefits.
Experience in credit control or income collection within a customer service setting.
A self-motivated approach with excellent organizational skills.
Proven experience presenting cases in court and understanding of legal remedies.
A commitment to delivering high-quality services to residents and stakeholders.
Why Join Us? This organisation is committed to providing safe and affordable homes, alongside dependable local services. By joining their team, you will play a pivotal role in enhancing customer satisfaction and improving lives. How to Apply:If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk....Read more...
Job Title – Housing Officer Location – London SE1 Contract – Temp Hours – 37 Salary – PAYE – 20.88 – LTD – 24.93 Role summary – As the Housing Officer, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders. This varied role will see you handling tenancy queries, enforcing tenancy conditions, supporting vulnerable residents, and collaborating with internal teams to deliver top-quality services. The position offers a blend of in-office and remote working, with flexible, hybrid arrangements. Key Responsibilities:
Responding to resident inquiries and handling tenancy-related assignments such as mutual exchanges and successions.
Addressing breaches of tenancy agreements, working closely with internal teams to support residents and resolve issues.
Ensuring timely action on fire risk assessments and managing void properties.
Liaising with community safety teams to address concerns and lead on tenancy enforcement.
Conducting tenancy visits and managing repairs or safeguarding issues.
Maintaining accurate records and contributing to continuous improvement of service delivery.
Participating in a paid emergency duty rota (one week every 8-10 weeks).
Candidate Profile:
A relevant housing qualification or significant experience in housing management is desirable.
Ability to work in a fast-paced, changing environment and manage multiple priorities.
Strong interpersonal and relationship-building skills, with a focus on delivering high standards of customer service.
A valid driver’s license and access to a vehicle are essential for this role.
Excellent communication and IT skills, with knowledge of Microsoft Word and Excel.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk....Read more...
Job Title – Housing Officer
Location – Staines
Contract – Temp to Perm 12 Weeks Minimum
Hours – 35.
Salary – PAYE – 18.84. LTD – 22.49.
Role summary – Based out of Staines, delivering vital housing support services. This is a dynamic role that requires a hands-on approach, as you will be responsible for engaging with some of the most vulnerable members of the community.
You will play a key role in ensuring access to safe, stable accommodation and managing anti-social behaviour (ASB) within the community—both crucial to maintaining a positive living environment. Your ability to build relationships and work collaboratively with external agencies, support workers, and residents will be critical to your success.
Key Responsibilities:
Conduct regular patch visits across the Westminster area, working face-to-face with tenants and rough sleepers to assess their needs and provide tailored housing solutions.
Effectively manage and resolve Anti-Social Behaviour (ASB) cases, ensuring swift and appropriate action is taken to protect the safety and well-being of all residents. (ASB knowledge is a must!)
Work closely with local authorities, outreach teams, and other housing providers to facilitate access to appropriate services and support for individuals transitioning into stable housing or dealing with complex needs.
Carry out needs assessments and risk evaluations, creating personalised support plans to help individuals achieve greater independence and security.
Work within legal and regulatory frameworks, ensuring that all policies and procedures are adhered to.
Maintain accurate records and report on key performance indicators, contributing to team performance goals.
Requirements:
Proven experience in a Housing Officer or similar role within a social housing or support environment.
In-depth knowledge of Anti-Social Behaviour (ASB) legislation and management processes. Your ability to identify and manage ASB effectively is essential.
Experience working with rough sleepers and vulnerable adults, particularly in complex situations, providing compassionate and consistent support.
Excellent organisational and communication skills, with the ability to manage a varied caseload and adapt to changing priorities.
A full UK driving licence and access to your own vehicle is required, as regular travel across your patch in Westminster will be a core part of the role.
A genuine commitment to making a positive impact in the lives of vulnerable individuals and contributing to the overall improvement of the community.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
Accommodation Support Officer Doncaster Temporary Accommodation 12 Weeks 37 Hours Per WeekA local authority in Doncaster are recruiting for an experienced Accommodation Support Officer to support and assist customers in temporary accommodation, helping them transition into independent living.THE ROLE: As an Accommodation Support Officer, you will be responsible for finding suitable interim accommodation for customers, placing them in temporary housing, and supporting their transition to independent living.
Ensure all temporary accommodation is fully equipped, clean, and in good repair.
Find suitable alternative temporary accommodation for customers when current stock is unsuitable.
Conduct sign-ups to temporary accommodation under a license agreement and assist with housing benefit applications.
Resolve tenancy issues and enforce occupancy agreements when necessary.
Liaise with Legal Services for enforcement actions and prepare cases for court.
Update internal systems regarding temporary accommodation placements and subsequent moves.
Support customers in temporary accommodation to move into settled accommodation.
Maximize rental income by recovering rent arrears through various methods.
Work with rough sleepers and partner agencies to support them into independent living.
Provide specialist advice to customers experiencing domestic abuse.
Manage customer expectations to achieve sustainable accommodation outcomes.
THE CANDIDATE: The ideal candidate will have previous experience in a similar role and the following qualifications and skills:
Knowledge of Part 6 and 7 of the Housing Act and experience using homeless legislation.
Understanding of equality and diversity, health and safety, and value for money principles.
Experience working with internal and external agencies such as Social Services and the Police.
Experience applying policies and procedures related to tenancy conditions and income management.
Hold a full UK driving license and access to a vehicle for business usage.
THE CONTRACT: 37 Hours Per Week, 08:30 to 17:00 Monday to Friday 12 Weeks (potential temp to perm)HOW TO APPLY: To apply for this role, please email a copy of your CV to lee . mcmillan @ servicecare . org . uk or call on 01772208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
About The RoleExciting opportunity for a part time Housing Management Officer based in Mulberry House, our supported housing service in Guildford.At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement.As a Housing Management Officer you will help provide housing management services to residents, provide good customer service, ensure that our the units are maintained and the scheme is kept in good order. You will maintain effective liaison with the local management team regarding health and safety, allocations, effective arrears control, repairs and void turnaround.About The CandidateWorking in a way that aligns with our Values and Behaviours will come naturally to you. We also need you to have energy and passion, along with a positive, can do attitude in your daily contribution to transforming lives.You will need to :Be a confident and capable communicatorBe able to build trusting, professional relationshipsBe able to help people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Have a good idea of the wider community resources and organisations available to support our residents and be comfortable dealing with difficult or complex situations.We really want you to be able to succeed in your work with Salvation Army Homes, so in return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some meaningful, additional benefits. This includes for example,
26 days annual leave rising to 31 days£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ serviceAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
Rents Officer Tower Hamlets, London Temporary Full-Time Are you an experienced rents professional with strong Northgate system expertise? We are seeking a detail-oriented Rents Accounting Officer to join a dynamic team, supporting accurate rent account management and maximising rental income.
THE ROLE As a Rents Accounting Officer, you will ensure the prompt and precise creation, maintenance, and termination of rent accounts, supporting effective rental income management. Key responsibilities include:
Setting up and amending rent accounts for various tenancy types within 5 working days.
Processing refunds, court costs, and financial adjustments to ensure account accuracy.
Managing Direct Debit payments, including daily and weekly reconciliation reports.
Administering the Rents Service suspense account and heating points system updates.
Ensuring accurate updates for Right to Buy and buyback cases in collaboration with Leasehold Services.
Handling resident communications related to rent accounts, including issuing refunds for credit balances.
Supporting service improvements through active participation in team meetings and service reviews.
THE CANDIDATE To succeed in this role, you will have prior experience in a similar rent accounting role, along with:
Proven expertise in using the Northgate system for rent account management.
Strong knowledge of legislation and policies related to rent accounts in the social housing sector.
Familiarity with welfare benefits, housing benefits, and ongoing changes to welfare systems.
Effective communication, IT skills (Word, Excel), and numerical ability.
A proactive, team-oriented approach with the ability to manage sensitive situations diplomatically.
THE CONTRACT
Temporary
Hybrid Working – 2 days in the office, 3 days remote
Immediate start for the right candidate
The pay range for the role is £27.00 per hour LTD company rate. The PAYE equivalent is £23.02 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Contract Officer (Property)Salary: £44,549 per annumContract Type: Permanent, Full-TimeLocation: Hybrid (minimum two office days per week)
We are currently recruiting on behalf of a Housing client in Kent who are seeking a Contract Officer to manage and coordinate planned servicing contracts. This includes overseeing projects such as door and window renewals, electrical rewires, roofing works, and servicing programmes.
In this role, you will:
Ensure contracts are delivered to agreed specifications.
Analyse trends, monitor tasks and customer interactions, and oversee works orders through to completion.
Manage payments and lead operational meetings with clear outcomes.
Provide insightful reports to senior management and contribute to governance.
This position offers the chance to make a tangible impact, ensuring high standards and customer satisfaction across key projects.
What You’ll Bring
Experience in housing, construction, or project management.
Strong knowledge of repairs or planned works.
Excellent IT, organisational, and communication skills, with attention to detail.
Confidence to lead meetings and present findings to senior stakeholders.
A valid UK driving licence and access to a vehicle are required.
If interested please feel free to get in touch on 01772208967 or via email at james.glover@servicecare.org.uk ....Read more...
Job Title: Asset Data & Planning Officer Salary: £20 P/H PAYE (Inclusive of Holiday Pay) | £23.46 P/H LTD Umbrella P/H Hours: 35 Hours Per Week Type: Temporary Location: Manchester, M21 Start Date: December 9th/16th Work Pattern: Monday – Friday | Flexible & Hybrid working (3 Days in Office)Join our client’s team as an Asset Data & Planning Officer – Sustainable Assets, where you'll play a vital role in supporting the delivery of our corporate plan, asset management strategy, and investment programmes. This position ensures that the data within our asset management system is accurate, up-to-date, and continually improved to guide effective decisions and investments. Key Duties and Responsibilities:
Manage and maintain stock data within the asset management system, providing essential reports for department and business use.
Assist the Strategic Asset & Investment Manager in creating stock condition survey schedules and long-term investment programmes.
Provide data and reports to inform decisions on acquiring or divesting housing stock.
Collaborate across departments to align investment with local priorities, budgets, and compliance obligations.
Qualifications and Experience:
Proficiency in Microsoft Office, especially advanced Microsoft Excel skills.
Experience in analyzing large datasets and effectively communicating findings.
Understanding and ability to analyze financial data, including cost modeling.
(Desirable) Experience with asset or property data within the housing sector.
(Desirable) Background in major/planned works programming.
Proven ability to deliver high levels of service to both internal and external customers.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Housing Support Worker Preston Independent Living Service Permanent Contract Full Time £23,000 per yearWe are recruiting for a Housing Support Worker on behalf of a Housing Association in Preston. This role involves providing high-quality support to individuals, promoting independence, and ensuring a safe and well-maintained living environment.THE ROLE As a Housing Support Worker, you will provide tailored support to individuals, working in a person-centred manner to meet a range of needs. Key responsibilities include:
Supporting individuals with daily living tasks such as medication prompts, budgeting, and attending appointments.
Working closely with individuals facing high levels of drug and alcohol dependency.
Monitoring and promoting safeguarding practices, raising concerns as necessary.
Liaising with external professionals and agencies to address tenant needs.
Inspecting and maintaining properties to ensure safety and readiness for new tenants.
Addressing neighbour disputes and tenancy issues with the Housing Officer or Manager.
Participating in training and team meetings to improve service delivery.
THE CANDIDATE The ideal candidate will have previous experience in a similar role, working with vulnerable individuals in a housing-related capacity. We are looking for someone who has:
Strong communication skills, both written and verbal.
Knowledge of confidentiality and data protection (GDPR).
Experience in property maintenance or housing management.
The ability to work flexibly under pressure and to deadlines.
A caring, empathetic, and non-judgmental approach.
THE CONTRACT
Full-Time, Monday to Friday.
Permanent Contract.
£23,000.00 per year, plus benefits.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, on a 12 months fixed term maternity cover basis, covering our North services in England.About the Role of Income Management Officer At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.this rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements.You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.About The CandidateWe're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:A confident, capable communicator with knowledge of a range of methods to problem solveCustomer focused with great customer service experience and the ability to engage with challenging customersAble to inspire and engage others, and enhance learning through reflection and positive risk taking.A natural people-person and team player.Excited by developing and implementing savvy new ideas.Unfazed by having several competing priorities to manage.Able to use technology in day-to-day work.Benefits of working as an Income Management OfficerIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,26 days paid annual leave (pro rata) rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
Engage local communities with the Museum of Oxford’s 50th birthday celebration project
Collect new stories about local heritage and share them with the public Plan and deliver workshops in the museum and the community
Create new labels, a temporary exhibition, digital content and collect oral histories for the museum’s collection
Complete a Level 3 Cultural Learning and Participation Officer Apprenticeship
Training:Up to 20% of your placement with the museum will be dedicated to training, and as part of this training, you will complete a Level 3 Cultural Learning and Participation Officer Apprenticeship with Westminster Adult Education Service.
Alongside support from the museum team, they will support your placement and create structure for your learning and coursework. Training Outcome: Cultural Learning and Participation Officer.Employer Description:Our ambitious leadership team and dedicated staff are working hard building a world class city for
everyone. Oxford City Council has accelerated plans to build more affordable and council housing
in the city. We provide services to help reduce inequality and improve the health and wellbeing of
Oxford’s residents and are taking a lead on reducing emissions and increasing biodiversity to
become a net carbon neutral city of the future.
We are a supportive and collaborative bunch of people working towards shared goals, where new
ideas and initiatives are valued. We strive to deliver service excellence, take accountability for our
actions and communicate with honestly and respect. There has never been a more exciting time to
join us! Help us to build successful places in which to live and work and build a fairer, greener city
in which everyone can thriveWorking Hours :Monday - Friday. Shifts tbc.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Scheme Manager Bognor Regis Over 60s Service 6 Month Contract 35 Hours £20.81 LTD / £17.74 PAYE (inc. hol)
One of the UK’s largest housing associations is recruiting for a Scheme Manager in Bognor Regis, supporting a vibrant over-60s community in independent living flats.THE ROLE As a Scheme Housing Officer, you’ll be responsible for ensuring that the housing schemes are safe, attractive, and effectively managed. Key responsibilities include:
Acting as the custodian for schemes, managing day-to-day operations and ensuring a safe environment.
Conducting annual home visits, tenancy audits, and regular resident welfare checks.
Providing tenancy management services, including income maximisation, lettings, and addressing anti-social behaviour.
Collaborating with internal teams and external contractors to address repairs and maintenance issues.
Supporting residents in accessing appropriate care or support services when required.
Ensuring compliance with Health & Safety legislation through regular scheme inspections.
Promoting resident involvement in community decisions and activities.
THE CANDIDATE The ideal candidate will have experience in a similar housing or support role and demonstrate strong interpersonal skills. Essential requirements include:
Previous experience in supported housing or care-related services, ideally with older adults.
A proactive, customer-focused approach to delivering excellent service.
Resilience and self-motivation to work independently across multiple schemes.
Strong communication skills in person, via phone, and in writing.
A full driving licence and access to a vehicle or evidence of the ability to meet travel requirements.
THE CONTRACT
35 hours per week (7 hours per day, Monday to Friday, with flexible hours between 8:00 and 18:00).
6 Month Contract, potential for becoming permanent beyond this.
The pay for the role is £20.81 per hour LTD company rate. The PAYE equivalent is £17.74 per hour, inclusive of holiday pay.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Service Charge Officer London Bridge Full Time – Hybrid TemporaryWe have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home. The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly. Requirements
Strong previous experience in an administrative role
Previous experience within a Housing Association is desirable
Able to plan and prioritise high volume workloads
Able to work under pressure and to tight deadlines
Strong attention to detail, self-motivated
Excellent IT skills, including using Excel, Access, Powerpoint, and Word
Excellent communication skills both verbal and written
Role Expectations
Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query
Producing clear, understandable breakdowns and summaries of service charges for customers
Proactively contact customers promoting the team as a key point of contact for any service charge concerns
Calculate and produce accurate actual and estimated service charges statements
Monitor and analyse the service charge spend on each scheme monthly, investigating and resolving any variations and where required or appropriate, proactively communicating with customers about these variations
Investigate queries, ensuring invoices and costs have been correctly allocated
Liaise with key internal and external partners
Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary
The pay range for the role is £23.00 per hour LTD company rate. The PAYE equivalent is £19.61 per hour, inclusive of holiday. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
To undertake and complete the IRRV apprenticeship program.
To interview, learn the financial needs and provide high quality, tailored advice to all people that approach the Council for guidance on their benefits entitlement (administered by both national and local government).
To assess claims for Housing Benefit and Council Tax Reduction in accordance with national legislation, Council policies and procedures.
To work with clients to resolve queries relating to their claim for Housing Benefit and or Council Tax Reduction.
To undertake in-claim / accuracy reviews to ensure that the right award is made to the right person at the right time.
To review or supersede decisions where new information has been provided by the client.
Referring claims of suspected irregularity to the Single Fraud Investigation Service and responding to requests for information / evidence and queries from the SFIS and implementing investigation outcome decisions.
Training:
1 day a week of online / team based training
Training Outcome:
Benefits Officer
Employer Description:Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.Working Hours :Monday to Friday, 37 hours a week. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Job Title: Customer Service Navigator Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Ashton Under Lyne, OL6 Start Date: ASAPAre you passionate about supporting residents and improving financial resilience? This is an excellent opportunity to join the Cultural and Customer Services team within the Place Directorate as a Customer Service Officer - Navigator. You'll play a pivotal role in providing one-on-one support to residents, helping them access essential services and financial resources.Key Duties and Responsibilities:
Deliver courteous and effective service to residents via face-to-face interactions, telephony, or digital communication platforms.
Provide guidance on housing benefits, council tax, and other financial aid applications.
Support residents facing financial challenges, offering comprehensive advice on available resources.
Assess and process applications for schemes such as the Household Support Fund and Tameside Resettlement Scheme.
Conduct “better off” calculations and connect residents with employment support where applicable.
Maintain accurate records and use customer service systems in line with organizational procedures.
Facilitate applications for Blue Badges and liaise with other services to provide holistic support.
Carry out home visits or operate from outreach venues within Tameside as directed.
Handle customer complaints efficiently, ensuring resolution or escalation as necessary.
Participate in staff meetings and training to enhance service delivery.
Qualifications and Experience:
Minimum of four GCSE passes at grades A-C/4-9, including English and Maths or equivalent.
Proven experience in resolving complex customer inquiries across multiple channels.
Proficient in IT, including Excel and data management.
Strong communication, interpersonal, and team-working skills.
Understanding of welfare benefits, council tax, and housing benefit legislation is an advantage.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
