Customer Service: Understand and manage customer relationships, providing high-quality service and support in housing matters.
Project Planning: Develop skills in planning and managing housing-related projects, including report writing and the management of repairs and maintenance.
Housing Sector Knowledge: Build your understanding of the history of housing, housing law, and organisational policies that affect the housing sector.
Repairs and Maintenance: Learn about the management of assets, repairs, and maintenance within the housing sector.
Professional Development: Engage in professional development activities and participate in remote or classroom-based learning sessions.
Work-Based Learning: Complete assignments, e-learning modules, and practical workplace training. Build a portfolio of evidence demonstrating your acquired skills and knowledge.
Training:You will also gain the skills, knowledge and behaviours through off-the-job training, which will include either remote sessions each month, along with assessments and wider learning that could include workplace training, e-learning, research, and completion of assignments. You will be required to spend at least six hours a week on off-the-job training to meet the course requirements.Training Outcome:Once you have successfully passed your apprenticeship, you will be able to apply for open roles across Sage Homes. This could be in several different roles including Home and Communities Officer, Income Officer, Repairs Advisor, Customer Care.Employer Description:Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country. We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.Working Hours :Monday to Friday 09:00 - 17:30 - No weekend working required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Looking for a rewarding role where you can make a genuine difference to people's lives? This is an excellent opportunity for someone passionate about supporting vulnerable people while gaining valuable experience within a well-established housing organisation.In the Housing Support Officer role, you will be:
Providing tailored support, completing support plans and helping residents achieve positive outcomesManaging referrals, resident move-ins, tenancy documentation and maintaining accurate recordsSupporting residents with housing, benefits, budgeting and accessing health and community servicesWorking in partnership with statutory and voluntary agencies to deliver coordinated supportPromoting tenancy sustainment, social inclusion and maintaining safe, well-managed accommodation
To be considered for the Housing Support Officer role, you will need:
Experience supporting vulnerable people within housing, community support or a similar client-focused environmentKnowledge of safeguarding, mental health, homelessness, substance misuse and the benefits systemStrong communication, IT and organisational skills with the ability to work independently and manage a varied workloadA positive, resilient approach with the ability to remain calm under pressure and adapt to changing prioritiesA full UK driving licence with access to your own vehicle (business use), and willingness to undertake lone working.An Enhanced DBS check is required.
This is a temporary position for 12 weeks initially (with the potential to be extended), working full time, 35 hours per week Monday to Friday. You'll be starting on an hourly rate of £14.59 per hour, based in offices in Llandudno.If you're looking for a new challenge, within a supportive working environment, please get in touch today.....Read more...
Support the Neighbourhood team with tenancy-related queries, helping to respond to customers in a professional, timely and helpful way.
Provide accurate information to customers, keeping them updated and escalating more complex issues to the right colleague.
Provide administrative support to the Neighbourhood team, including support with sign-ups, tenancy changes, terminations, allocations, lettings, transfers, garage tenancies, assignments, successions and mutual exchanges.
Assist colleagues with preparing documents, updating systems, arranging appointments and recording outcomes accurately.
Help to maintain accurate customer and property records in line with service standards and data protection requirements.
Develop an understanding of housing policies, procedures and systems, applying apprenticeship learning into day-to-day.
Support continuous improvement of processes and customer communications.
Work positively with colleagues, partners and contractors.
Take responsibility for apprenticeship learning and development.
Training:You will complete a level 2 apprenticeship in Housing and Property Management accredited by the Chartered Institute of Housing and delivered by The Learning Foundry. Your workshops and tutorials will be delivered online. You will also have a dedicated coach to provide support along the way. Training Outcome:On successful completion of your Level 2 CIH Housing and Property Management apprenticeship, you’ll have the skills and knowledge to progress into roles such as Neighbourhood Advisor, Housing Assistant or Customer Services Advisor. With experience and further development, you could progress into roles including Neighbourhood Officer, Housing Officer or specialist housing positions, supported by ongoing training and professional qualifications. Whilst the Trust cannot guarantee a permanent role will be offered following the achievement of your apprenticeship, many of our apprentices have continued to work for us, enjoying successful housing careers. Employer Description:We manage over 5000 homes across East Cheshire and the High Peak and we work with our customers and partners to provide safe homes and thriving communities. The successful applicant will be gaining experience of working for an organisation that makes a difference to people's lives and neighbourhoods. Culture wise we offer a friendly, welcoming environment. We are committed to training and development and invest in this to help people get to where they want to be.Working Hours :Full-time, Monday-Friday, 37 hours per week, between the hours of 8.30am-5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental....Read more...
Duties within the Business Administration role will include:
Answering telephones
Assisting customers with enquiries
Sending emails/letters
Filing
Photocopying
Scanning documents
Booking appointments
Training Outcome:Upon completion of this apprenticeship, learners can progress into a variety of business administration and office management roles, including:
Business Administrator
Office Coordinator
Executive Assistant
Project Support Officer
HR or Finance Administrator
Employer Description:Attentive Housing is a UK supported living provider founded to improve housing for vulnerable individuals while delivering reliable solutions for landlords and partner organisations. Established by professionals in healthcare and property management, the organisation has grown from a small operation into a nationwide provider. It is committed to delivering high-quality supported accommodation, maintaining high standards of care, and promoting dignity, respect, and excellence in all its services.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
About The RoleWe have an exciting opportunity for a Tenancy Sustainment officer to join our team in Preston.This is a key post contributing to the delivery of Salvation Army Homes housing services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.You will ensure supported accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes ResidentsYou will work with our Residents to increase their ability to sustain a tenancy when they leave our service.About The CandidateA Tenancy Sustainment officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.What we're looking for :
Demonstrable empathy with the client groupConfident and capable communicator with the ability to inspire, engage and challengeAbility to enable young people to sustain a tenancyGreat verbal, written and influencing skillsAbility to use a computer, e.g., Microsoft packages and capacity to successfully navigate support packages used by sahaAble to be flexible with working hours to accommodate a working rota in conjunction with the needs of the service and team membersWillingness to take part in outdoor/residential activity on occasionAbility to plan forward, prepare and deliver life skills sessions Proactive and self-motivated with a can do attitude In return for helping to transform lives, we’ll give you access to some great benefits. These include:
26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your career
About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
The Housing Regulation Officer Apprentice is there to support landlords and tenants in ensuring their homes are safe, liveable and healthy, as well as carrying out enforcement activities when landlords do not comply. Officers must consider all options when determining the most suitable course of action. Regard must be given to legislative duties, statutory duties, and the council's private rented sector strategy.Training Outcome:Potential to progress onto a permanent role with Portsmouth City Council.Employer Description:Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. Read more about working at Portsmouth City Council and our benefits on our careers portal homepageWorking Hours :Monday to Friday, 7.4 hours per day. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
As a Level 4 Project Management Apprentice at GBS Procure, you will dive into a highly practical role designed to give you a comprehensive understanding of the entire procurement and contract management lifecycle
Operating out of the Kenilworth office four days a week, your initial months will involve working closely under the supervision of a team of experienced procurement professionals, transitioning over time into managing your own portfolio of lower to mid-value tender projects ranging from £5,000 to £250,000
You will learn how to navigate the complex world of modern procurement and sourcing, which heavily involves compiling detailed evaluation spreadsheets, conducting vital supply market research, operating client e-procurement portals, and carefully drafting official procurement documentation that complies with strict government regulations and client policies
Beyond the initial sourcing phase, you will actively support clients by diligently administering procurement projects at every key stage, which includes coordinating and moderating client tenders, writing comprehensive tender assessment summaries, and drafting formal recommendation results to ensure services are delivered efficiently and transparently to our clients
Your role is also heavily rooted in data, meaning you will be responsible for tracking key performance indicators, generating management information, and keeping internal systems like the GBS time recording platform accurate and up to date
A typical day in this role is diverse and fast-paced, split between collaborative project administration and analytical evaluative tasks. Your morning might begin at Berkeley House by logging into Microsoft Teams and email to answer a variety of incoming queries from both customers and suppliers
Later in the morning, you might populate complex evaluation spreadsheets to cross-reference supplier bids, or dial into a client meeting to help moderate client tenders and take detailed minutes. After lunch, you might shift your focus to a newly won contract, such as analysing the supply market for a local housing association to investigate a more sustainable approach to grounds maintenance, before pivoting to draft formal tender assessment summaries and recommendation results for your reporting manager
Every fifth day of the week, your routine shifts completely away from the office to dedicated self-study and online learning, allowing you to attend workshops and prepare for exams to achieve your globally recognised Chartered Institute of Procurement and Supply qualification
Training:The apprentice will have an assigned Educator from Heart of England Training.Training Outcome:Procurement Officer, Procurement Business Partner, Senior Procurement Business Partner.Employer Description:GBS Procure Limited delivers expert procurement consulting and outsourcing services tailored for social purpose businesses, including social housing providers and non-profits. Based in Kenilworth, Warwickshire, we specialise in navigating complex public procurement regulations, driving commercial value, and delivering compliant, strategic souring solutions that maximise social impact.Working Hours :Days and times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Provide general administrative support to the team
Manage incoming calls, emails, and enquiries professionally
Maintain accurate records, databases, and client information
Assist with property documentation, reports, and investment packs
Support marketing activities (e.g., updating property listings, CRM systems)
Coordinate meetings, appointments, and diaries
Prepare correspondence, letters, and internal documents
Assist with financial admin tasks such as invoices and tracking payments
Ensure compliance with company procedures and confidentiality standards
Training:Business Administrator Level 3.Training Outcome:After completing a Business Administrator Apprenticeship, there are a variety of progression opportunities available depending on your interests and career goals.
You may progress into roles such as:
Business Administrator
Office Administrator
Administrative Assistant
Executive Assistant (EA)
Office Manager
Operations Administrator
Customer Service Administrator
HR Administrator
Finance Administrator
Project Support Administrator
As you gain experience, you could progress into more senior positions, including:
Senior Administrator
Office Manager
Operations Manager
HR Officer
Project Coordinator
Business Support Manager
You may also choose to continue your learning through a higher-level apprenticeship, such as a Level 4 Associate Project Manager, Level 4 Business Analyst, or Level 4 Operations Manager apprenticeship.
The skills gained during a Business Administrator apprenticeship, including communication, organisation, IT, teamwork, problem-solving, and professional conduct, are highly transferable and can open doors to careers across many different industries.Employer Description:Unity Investment Group Limited is a Merseyside-based real estate and financial investment company. Founded in 2019, the firm operates as a real estate agency and bespoke accommodation provider. It offers property investment opportunities alongside specialised housing solutions for vulnerable populations and local authorities in the North West.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Follow safety procedures: Wear PPE, comply with health and safety regulations, and maintain a safe work area.
Read and interpret plans: Understand drawings, specifications, and instructions from supervisors.
Prepare materials and tools: Collect, move, and organise roofing materials; set up and check tools and equipment.
Install roofing components: Fit underlay, battens, tiles, slates, flashings, and dry/wet fix products on verges, hips, ridges, and valleys.
Measure and cut materials: Accurately mark out and cut tiles or slates to size.
Apply insulation and ventilation: Install products for warm and cold roof construction.
Maintain tools and equipment: Clean and store tools properly after use.
Training:Block Release Training will take place at the SIMIAN Roofing Training Centre in Warrington Town Centre. Training in the centre will take place every 7 weeks for 5 days (Monday-Friday). Training Outcome:Completing a Level 2 Roofer Apprenticeship opens multiple pathways in the construction industry.
After completing the apprenticeship and passing the End-Point Assessment, you become a fully qualified roofer with a CSCS Skilled Worker card. This allows you to work independently on roofing projects.
Medium-Term Opportunities
- Specialist Roofer
Focus on advanced techniques such as waterproof membranes, slating and tiling, or heritage roofing.
- Supervisor or Foreman
Oversee small teams, manage site safety, and coordinate work schedules.
- Estimator or Surveyor
Move into roles that involve pricing jobs, assessing roof conditions, and liaising with clients.
Long-Term Career Paths
- Site Manager or Project Manager
Manage entire roofing or construction projects, including budgets and compliance.
- Health & Safety Officer
Specialise in safety standards and compliance across construction sites.
- Teaching or Apprenticeship Coach
Train the next generation of roofers and share your expertise.
- Self-Employed Contractor / Business Owner
Many experienced roofers start their own roofing companies, offering services directly to clients.Employer Description:Based in Prescot, Merseyside, Daley’s Roofing has proudly offered roof construction and maintenance services for more than ten years. Completing contractual work for a variety of leading building firms, we have the knowledge and skills needed to produce compelling results with efficiency in mind. In addition, we provide domestic customers with a range of roofing services and participate in re-roofing schemes for social housing projects.Working Hours :Between 8am-5pm. Days to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Physical fitness....Read more...
