Outreach & Sustainment Officer Waltham Forest
PAYE: £18.53 per hour
Role Purpose
We are seeking a dedicated and compassionate Outreach & Sustainment Officer to support individuals who are sleeping rough or at risk of homelessness across Waltham Forest.
In this role, you will deliver proactive, trauma-informed outreach, engaging with vulnerable individuals to provide welfare checks, assess their needs, and connect them with housing, health, welfare, and specialist support services. Your work will help reduce harm, improve well being, and support people to move away from rough sleeping.
You will also provide ongoing tenancy sustainment support from the point an individual moves into temporary accommodation, supported housing, or independent living. This includes helping service users settle into their accommodation, build independence, access essential services, and maintain long-term housing stability.
Working collaboratively with internal teams and external partners, you will contribute specialist knowledge of homelessness, rough sleeping, and complex needs to ensure coordinated, person-centred interventions that achieve positive outcomes and reduce risk.
Key Focus Areas:
- Trauma-informed outreach and engagement
- Needs and risk assessments
- Housing, welfare, and support service referrals
- Tenancy sustainment and independent living support
- Multi-agency partnership working
- Safeguarding and risk reduction
- Supporting individuals with complex needs
This is an excellent opportunity for someone passionate about making a meaningful difference in the lives of vulnerable people and helping them achieve sustainable, long-term housing outcomes.....Read more...
Project Officer Renters Rights Act
Location: Waltham Forest
Hours: Part-Time 22 Hours per Week
Pay Rate: £26.04 per Hour (PAYE)
Are you an experienced housing professional with a strong understanding of housing legislation and project delivery? We are seeking a proactive and organised Project Officer to support the implementation of the Renters' Rights Act within a busy local authority housing service.
- Provide specialist advice and recommendations based on research, analysis, and evaluation of information.
- Manage complex and escalated customer enquiries and issues.
- Support the development and delivery of service plans to meet strategic objectives.
- Research legislative and policy developments and translate findings into reports, recommendations, and actions.
- Assist with projects and programmes to ensure compliance with the Renters' Rights Act.
- Maintain accurate project records, monitoring information, and data management systems.
- Build effective working relationships with internal and external partners and stakeholders.
About You You will have:
- Knowledge and understanding of the Renters' Rights Act and the Homelessness Reduction Act 2017.
- Experience managing projects within a large organisation, delivering work to agreed timescales, budgets, and quality standards.
- Experience working with a variety of internal and external partners.
- Experience engaging with residents from diverse communities.
- Strong report writing, communication, organisational, and analytical skills.
- Good IT, presentation, literacy, and numeracy skills.
- The ability to work independently and collaboratively as part of a team.
This is an excellent opportunity to contribute to a significant housing reform programme and make a positive impact on local communities. Apply now with your updated CV.....Read more...
Main Duties and Responsibilities:
Support the Preventions team by taking calls and doing administrative duties
Support the Preventions Officers in the management of private rented accommodation
Support the Housing Options team by managing the homeless referrals into the section
Process and distribute the post to staff in a timely manner
Gather relevant information from applicants to complete the
Personal Housing Plan and make phone calls to update the Plans
Gather relevant information from applicants to support housing applications
Update HUUME with all relevant information relating to applications
Arrange appointments for the Preventions Officers once all relevant information is available
Provide information to the Senior Housing Options Officer/Housing Options Manager as required
Communicate effectively in writing, face to face and/or over the telephone with colleagues, customers and other agencies
Establish and maintain effective and professional relationships with team colleagues and other agencies
Ability to effectively manage your work
Work effectively under pressure and prioritise your workload
Work as part of a team and/or use your own initiative when required
Ensure that agreed objectives and performance targets are achieved
Any other reasonable duties that may be required from time to time
Training Outcome:There is no guarantee of a permanent position upon completion.Employer Description:Providing local services to those who live, work and study in the Dover District. Services include planning applications, housing, benefits, council tax and licensing.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Salvation Army HomesWe have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents.Working within our corporate aims and objectives you will deliver a Resident focused service.You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.Working with our residents, you will key to increasing their ability to sustain a tenancy when they housed in our move on properties and when they transition out of the scheme from the scheme.About the Service:Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives.About The CandidateA Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.Benefits of working as a Tenancy Sustainment officer :
26 days annual leave rising to 31 days£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ serviceAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
Supporting transport and infrastructure projects to ensure they are delivered in line with council policies, governance requirements and funding obligations
Assisting with performance monitoring and reporting activities
Helping maintain project plans, programme documentation and project management systems
Supporting financial and programme reporting processes
Supporting the maintenance of risk, issue, assumption and dependency (RAID) registers
Helping prepare information and documentation for audits, inspections and funding assurance reviews
Supporting the production of reports, dashboards and performance information
Working collaboratively with colleagues across Transport, Planning, Finance and Procurement teams
Providing administrative support to programmes and projects to help ensure successful delivery
Training:Business Administrator Level 3.Training Outcome:Subject to satisfactory performance, successful completion of the apprenticeship programme and continued organisational requirements, the intention is for the successful candidate to move into a permanent Compliance and Project Officer position at the end of the apprenticeship.Employer Description:Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.Working Hours :Full-time, 37-hours per week, Monday to Friday, working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
Salvation Army HomesThe RoleImagine this…A young person has moved into West Farm. You’re there to check in, make sure the property is safe, and help them understand their tenancy. With your support, they don’t just keep their flat, they learn to sustain independence, manage challenges, and see a future beyond homelessness. As Tenancy Sustainment Officer, you’re the steady support who helps them develop and hold onto that hard-won independence.What you’ll be doing
Providing day to day administrative support to residents, managing rent enquiries and repair requests efficiently and professionally.Coordinating repairs with internal teams and external contractors, monitoring progress, and ensuring works are completed efficiently and within agreed timescales.Help residents move into safe, well-prepared accommodation.Support young people to understand their tenancy rights and responsibilities.Tackle challenges like rent arrears, anti-social behaviour, or property issues.Work with partners to find move-on housing options and prevent homelessness. What you’ll bringBlend essential experience and behaviours:Experience managing and interpreting numerical data, with strong attention to detail.Organised, resilient, and passionate about giving people the tools to thrive in independence.Empathy and patience to support young people facing multiple challenges.Knowledge of facilities management processes, including the coordination of repairs and maintenance services is desirable.Working Arrangements
Service based role at our West Farm Serviceoffering 18.75 hoursTravel may be required to attend professional meetings, team training sessions, and conferences.Our OfferIn return, we offer a competitive and supportive benefits package, including: 26 days annual leave plus bank holidays, increasing to 31 daysWestfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)Matched pension scheme up to 6% (with salary sacrifice option)Enhanced family leave from day one, including enhanced maternity/adoption and paternity payOccupational sick payFinancial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing supportPaid volunteering daysCycle to Work SchemeDiscounted private medical insuranceSupport to learn, broaden your skills and develop your careerA fun and inclusive work culture where individual differences are valued and championedClosing date: 22 August 2026 (please note we may close the vacancy early if we receive a large volume of applications)About The CompanyFounded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.....Read more...
The RoleWe're looking for an exceptional Senior Executive Assistant to provide high-level executive support to our Chief Executive Officer and Executive Management Team. This is a pivotal role at the heart of the organisation, ensuring the smooth running of executive operations while coordinating key projects, meetings and stakeholder engagement.You'll be a trusted partner to the CEO, managing competing priorities with discretion, professionalism and excellent organisational skills. Working closely with senior leaders, Board members and external stakeholders, you'll help ensure our leadership team can focus on delivering our strategic priorities and making a positive difference to the people we serve.What you'll be doing- Manage the CEO's complex diary, priorities, travel and executive administration.- Support Board and Committee administration, working closely with the Company Secretary.- Coordinate conferences, strategy events and senior stakeholder visits.- Build effective relationships with Board members, The Salvation Army and external partners.- Provide project support across strategic and cross-organisational initiatives.- Handle sensitive and confidential information with absolute professionalism.What you'll bring- Significant experience providing executive support at senior leadership or Executive Team level.- Exceptional organisational skills with the ability to prioritise competing demands.- Excellent communication and relationship-building skills with a wide range of stakeholders.- Outstanding attention to detail, discretion and sound judgement.- Strong Microsoft 365 skills, including Outlook, Word, Excel, PowerPoint and SharePoint.- A proactive, adaptable and collaborative approach, with a commitment to our values and mission.- Experience within housing or the charitable sector would be advantageous.Working ArrangementsThis is a hybrid role with regular attendance at our London office with monthly travel to regional offices and events across England. Flexibility is required, including occasional evening or weekend meetings.Our OfferIn return, we offer a competitive and supportive benefits package, including:- 26 days annual leave plus bank holidays, increasing to 31 days- Westfield Healthcare Cash Back Plan- Employer pension contributions of up to 6%- Enhanced family leave and occupational sick pay- Paid volunteering days- Cycle to Work Scheme- Discounted private medical insurance- Learning and development opportunities- A supportive, inclusive culture where everyone can thriveApply nowIf you're an experienced Executive Assistant who thrives in a fast-paced environment, has a sense of humour and is confidential and approachable, Lynne (CEO) would love to hear from you.Interviews for the role will be taking place on Friday 4 September at the Salvation Army THQ in London.(Please note we may close this vacancy early if we receive a high volume of applications)About The CompanyFounded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.....Read more...
• Answer telephone enquiries from members of staff, councillors, and the public with assistance from colleagues when required.• Promote well-being and cultural sensitivity in safeguarding decisions.• Assist colleagues in preparing work programmes/plans, plan and conduct meetings.• Deliver tasks and project activities as allocated by the safeguarding leads including working with other services within the council to improve safeguarding awareness, processes and procedures.• Attend and take notes at meetings with Lead Officers and champions particularly the internal safeguarding group.• Maintain relevant procedures and records of disclosures for channel referrals, safeguarding referrals and information requests from various safeguarding partners.• Prepare agendas, minutes and other such documents required for meetings.• Undertake other duties as required by the Community Safety Manager and Head of Community Protection.• Attend and contribute to team meetings, one to ones and appraisal meetings.• Undertake a development programme leading to a Safeguarding Support Officer Level 3 Qualification.• Participate in your own development plan which will be agreed with the line manager and the assessor from the training provider.• Tailor safeguarding responses to suit the individuals’ views, feelings and cultural influences.• Recommend courses of action in relation to safeguarding concerns.Training Outcome:
Potential to progress to the next level of an apprenticeship.
Look to secure employment
Employer Description:The district council headquarters are in Warwick and Leamington Spa. It employs more than 500 people. The district council deal with issues such as waste management, the collection of council tax, planning/building regulations, council housing and council house repairs. The district was created on 1 April 1974, by a merger of the former Leamington Spa and Warwick municipal boroughs, the Kenilworth urban district and the Warwick Rural District.Working Hours :Monday to Friday, hours to be agreed with line manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Business Support Administrator Apprentice, you will:
Manage and respond to emails in a professional and timely manner
Use Microsoft Office applications, including Outlook, Word, Excel and Teams, to support day‑to‑day business activities
Handle inbound and outbound telephone calls, providing a courteous and professional service
Work with internal systems and platforms, including financial systems such as Civica (full training provided)
Support financial and administrative processes with a high level of accuracy and attention to detail
Build and maintain effective working relationships within a team environment
Manage and prioritise a rotating workload to meet deadlines and service standards
Rotate through a variety of business support functions to develop a broad range of skills and experience
The role involves both process‑driven tasks and customer‑focused administrative work, contributing to the delivery of an efficient, high‑quality service.Training:The Business Support apprenticeship will be supported by a local training provider, and you will be given allocated time during the working week for off-the-job training. Training Outcome:After successful completion of the apprenticeship, there may be the opportunity to progress to a higher level or apply for a permanent role in the council if one is available and suitable at the end of your learning. Employer Description:We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants.
Plymouth City Council is a Disability Confident Leader and equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.Working Hours :The location of this role will be split between Chelson Meadow and Prince Rock Depot.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Commitment to complete the apprenticeship programme, including workshop attendance, learning activities and assessments.
Undertake the Level 4 Regulatory Compliance Officer Apprenticeship through Babington, the approved training provider.
Shadow and support officers across environmental health and housing disciplines, including inspections, evidence gathering and compliance checks.
Take on appropriate reactive work as competence develops, including responding to complaints and service requests under supervision.
Support enforcement activity by gathering evidence, drafting notices, preparing case files, and attending court as a witness under supervision.
Analyse and interpret data to support decision‑making and case progression.
Engage with residents, landlords, agents and internal services to provide advice on legal requirements and good practice.
Contribute to project work aligned with apprenticeship learning and service priorities.
Maintain accurate records, case notes and information in line with GDPR and council policies.
Learn how risk assessments support safe practice and contribute to this process under guidance.
Training:Training will take place through a blend of workplace learning and off-the-job training delivered by Babington. The apprentice will be based primarily at London Borough of Barking and Dagenham, with structured learning delivered through Babington's blended learning model. Training will be undertaken regularly throughout the programme, including dedicated study time, online learning, workshops and one-to-one support, alongside practical workplace experience. The apprenticeship is expected to last approximately 18- months, including end-point assessment.Training Outcome:Successful completion of the Level 4 Regulatory Compliance Officer apprenticeship may lead to career opportunities within regulatory enforcement services. Progression into a permanent role with the council may be possible, subject to individual performance during the apprenticeship and the availability of suitable vacancies.Employer Description:Barking and Dagenham is a borough that’s changing for the better. Over the past few years, we’ve been working hard to transform how we deliver services and support our community. We’re proud of our diverse and vibrant population, and we’re committed to building a borough where everyone feels respected, included, and empowered.We have a laser focus on delivering for our residents – whether it’s tackling the inequalities people face or, quite simply, delivering the best services every day.We’re creating the conditions and opportunities for people to thrive here –to make Barking and Dagenham a place people are proud of and where they want to live, work, study and stay. Ultimately, we want everyone in Barking and Dagenham to have a good quality of life and to feel like they want to put down roots, raise their family, be part of the community and get involved.As an Investors in People Gold Award employer, we’re serious about supporting our staff. From flexible working, professional training and career development to wellbeing initiatives, we want our people to feel valued and supported in everything they do.Our values, known as DRIVE, shape how we work:
Deliver our best every day – and do what we promise
Respond in a prompt, positive way to our community’s needs
Inspire others with our attitudes and actions
Value people for who they are and what they can do
Engage with others to improve our resilience and flexibility
We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.Working Hours :Monday to Friday, 9am to 5pm, some evening and weekend work may be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Work within the decarbonisation team on varied investment projects, including leaseholder consultation, to build project, contract and budget management skills, and support contract‑phase delivery to ensure contractors meet agreed quality and performance standards.
Undertake joint building surveys for assessment and reporting through a formal schedule.
Work with internal and external customers and stakeholders to monitor project‑level customer satisfaction, ensuring issues are resolved promptly and contractor performance on customer care is regularly reported.
Support the preparation of detailed specifications and schedules of works and produce all documentation needed for an effective procurement exercise in accordance with the procurement policy and financial regulations. Undertake detailed analysis of tender prices and provide a final tender report including recommendations. Develop the skills to prepare and submit documentation for Statutory Approvals, including Planning and Building Regulations, ensuring all required permissions are obtained within advised timelines.
Work towards full competence in planning, managing, monitoring and coordinating project health and safety in line with CDM 2015, while monitoring and recording contractor performance and maintaining accurate project information.
Carry out regular site surveys to collect stock data that informs strategic business planning.
Build working knowledge of updating the MRI (Promaster) asset management database, develop a long‑term survey programme aligned with stock investment priorities, and ensure data is accurately presented for project progress records.
Learn to identify HHSRS hazards in homes and ensure Category 1 hazards are resolved promptly.
Report any repairs or specialist surveys required for defects identified whilst carrying out surveys.
Identify and report any housing tenancy, welfare, or safeguarding concerns during visits. Signpost to teams such as Anti Social Behaviour (ASB), Neighbourhood Officers, Works and Money Advisors, Occupational Therapists.
Provide basic advice to residents on correct use of the home including simple repairs the resident may be responsible for.
Identify and record refusals and support the technical liaison officer with no access situations.
Formulate and process data for analysis, measure and progress tracking.
Support meetings by documenting accurate minutes, identifying key action points and associated timelines.
Training Outcome:The apprentice will have the the opportunity to progress into a full-time, permanent role with the company.Employer Description:At Citizen, we offer more than just places to live, we provide homes that are a foundation for life. That’s because we believe being a Citizen means being part of something bigger and belonging to a community where everyone has a voice, respect, and can access support when they need it most.
From our rented homes to our award-winning regeneration projects, we’re passionate about providing homes that support our customers to live well and feel secure.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Experience of procurement,Project management,Planning and Building Regs,UK full driving licence,Health and safety,Diagnosing maintenance defects....Read more...
Assist in delivering efficient, professional repairs, servicing and installation work, providing high-quality service and improving resident satisfaction.
Provide a professional domestic trade services to residents ensuring internal and external work sites are adequately protected, respecting customer privacy and property and safety whilst ensuring a high level of customer service is delivered
If responsible for a Hyde van, perform routine maintenance checks on vehicles, reporting defects, accidental damage, or loss of property in accordance with standard procedures
Assist with maintaining and monitoring the supply, stock, and use of gas engineering and plumbing trade materials, ensuring only quality materials are utilised for any repair work undertaken enhancing the standard level of properties and service the Hyde Group offers customers
Exercise and promote the highest levels of duty, care, and safety within all working environments to minimise any exposure to risk for all Hyde Group employees, properties, and customers
Communicate effectively to our residents in their homes and demonstrate excellent customer care skills
Assist and learn, training alongside qualified gas engineers in the delivery of works such as boilers, pipework, radiators and heating systems and day to day responsive repairs maintenance
Learn, understand, and adhere to all safe systems of work Health and Safety requirements, policies, risk management guidelines to always ensure safe working procedures
Always wearing personal protective equipment (PPE)
Ensure any tools or machinery are operated following approved safety instructions/regulations. Report any accidents occurring or dangerous incidents and near misses promptly to both Health & Safety and other relevant Managers.
Report any accidents occurring or dangerous incidents promptly to both Health &Safety and other relevant Managers.
Demonstrate appropriate behaviours to ensure that an excellent service delivery is maintained in all aspects of the role
Demonstrating professional representation of the company through appropriate professional behaviours
Apply all knowledge, behaviours and skill attributes being achieved during the apprenticeship to your role at work
Adhere to all Hyde Groups policies and procedures
Training:A 24-month apprenticeship programme delivered on a day-release basis (one day per week) at City of Portsmouth College's North Harbour Campus in North Harbour, Portsmouth. Time spent training will come under the working hours per week.
Attendance will be continuously monitored for college and employment.
It is a Government requirement for you to spend 6 hours a week working towards your “Off the Job Learning” – off the job learning can consist of college attendance, coursework, project related work, employer training, mentoring and coaching.
Your Apprenticeship Liaison Officer will liaise with you to set up mutually convenient times for consultation and assessment visits at your place of work.
Learning and assessment
The EPA gateway is when the EPAO checks and confirms that the apprentice has met all requirements before starting the EPA. The apprentice will only enter the gateway when the training provider and employer says they are ready. The gateway requirements for EPA are to have achieved Functional Skills Level 1 English and mathematics qualifications and submit a portfolio of evidence.
Assessment methods
City of Portsmouth College will provide support for employer and apprentice to prepare for end-point assessment by our first-rate, fully trained assessors. Our simple, flexible service meets the demands of your team and your partners.
Practical assessment with questions: observed by an independent assessor completing a set of tasks. It will last 10 hours. They will ask at least 10 questions.
Interview underpinned by a portfolio of evidence: an interview with an independent assessor. It will last at least 60 minutes. They will ask at least 10 questions. The questions will be about certain aspects of the occupation. The portfolio is compiled before the EPA gateway and is used to help answer the questions.
Multiple-choice test: this is closed book, meaning the apprentice will not have access to any books or reference materials. The test will have 40 multiple-choice questions and will have 60 minutes to complete it.
The overall grades available for this apprenticeship are:
Fail
Pass
Merit
Distinction
Training Outcome:Apprentices who successfully complete their apprenticeship, if the performance meets Hydes expectations, could move into a Gas Improver position. This means in their next position they will do a Level 3 Gas Operative apprenticeship.Employer Description:For almost 60 years, we’ve been here for the good of our customers. We do this by providing affordable homes, maintaining and investing in them, and building genuinely affordable homes too.
Making sure people have a safe, affordable, and comfortable home to be proud of is what drives us, and underpins our vision of a great home for everyone.
We also provide a wide of community services and spaces, bringing people and communities together, and offering support where people need it with our partners.
We’re part of the Hyde Group, a collection of organisations committed to providing great homes, services, and supporting the communities we serve. Together, we own or manage around 125,000 homes, making us one of the largest and most diverse housing and community services providers in the country. We provide neighbourhood services to around 350,000 homes across the country.Working Hours :Monday-Thursday, 8:30am-5pm and Friday is a 4pm finish. Includes one day per week allocated to day-release training at North Harbour Campus.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
