North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders.
What We Offer
30 days annual leave Flat-rate performance bonusEnhanced pension contributions Employee health coverEssential car user allowance Flexible and hybrid working
We are seeking an Assistant Client Services Officer to join our Housing Services team. This is an excellent opportunity for someone experienced, customer focussed and working in housing administration, who may be looking to take the next step, in their housing career. You will work alongside other administrators and report to the Senior Client Services Officer you will be responsible for ensuring the effective delivery of housing management services to our members, including lettings, rent arrears control, and void control. You will also provide administrative support to the wider Housing Team , maintain positive relationships and build trust with our members. You will also be expected to attend meetings outside of normal office hours. If you wish to join a dynamic team and take the next step in your housing career this role is the right fit for you. This is a challenging and rewarding opportunity for a confident professional, with positive outlook, collaborative skills, excellent communication skills and a willingness to learn. Essential Requirements
Minimum of 12 months experience providing housing management servicesGood standard of general education, literacy and numeracyGood written and oral communication skillsKnowledge of housing legislation and good practiceAbility to work under pressure to meet deadlinesExcellent IT skillsCommitment to high standards of service deliveryA full driving licence and access to a car are essential.
How to Apply Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: june.carroll@nwhousing.org.uk by 12.00 noon on the 10 April 2026.Applicants shortlisted for interview will be contacted by Friday 17 April 2026.
If you have not been contacted by the interview date, please assume you have not been contacted.....Read more...
Support inspections and investigations in the private rented sector to help improve housing standards
Assist officers with identifying hazards, gathering evidence, and contributing to enforcement actions
Help plan, deliver, and evaluate Environmental Health Housing projects and initiatives
Work with colleagues across the Private Housing Service and other council teams to improve health and housing outcomes
Communicate with tenants, landlords, and partner organisations to support casework and provide information
Review evidence and contribute to audits, reports, and service improvements
Spend time with other Environmental Health teams (e.g., food safety, pollution, health & safety) to gain wider experience
Attend all apprenticeship training, submit coursework on time, and apply learning in practical settings
Follow council policies, complete mandatory training, and work safely and professionally at all times
Training:Training will be delivered through a mix of on‑the‑job learning within Bristol City Council’s Private Housing Service and off‑the‑job study with the University Centre Weston (UCW), who deliver the Environmental Health Practitioner BSc (Hons) degree apprenticeship.
Where training will take place:
On the job:
Private Housing Service and Accessible Homes teams, Bristol City Council. Work will take place across Bristol, including office-based work and site visits in the private rented sector.
Off the job (university learning) - University Centre Weston (UCW)University Centre Weston, Knightstone Campus, Weston-super-Mare, BS23 2AL.
Apprentices may need to travel to UCW for taught sessions, workshops, and assessments.
How often training will be:
University teaching typically takes place one day per week during term time (day‑release model)
On‑the‑job training happens throughout the week, with structured learning tasks, shadowing, and supervised casework
Assessor or mentor meetings will take place regularly, usually monthly, to monitor progress and support development
Apprentices are expected to complete coursework, attend all taught sessions, and apply their learning to real work activities
Training Outcome:On completion of the apprenticeship and BSc (Hons), the apprentice will be able to progress into a qualified Environmental Health Housing Officer role. Experience gained across wider Environmental Health areas also supports progression into roles such as Environmental Health Officer, Private Sector Housing Officer, or other regulatory positions within the council. The role provides a strong foundation for future professional development, including ongoing CPD and potential chartership.Employer Description:Bristol City Council is committed to equality and diversity, as both a provider of services to the community and to our employees. Our practices and procedures aim to reflect the varied needs, expectations and culture of all members of our community and our workforce. Please note that if you were to be invited to interview, you will be asked a question on equal opportunities.Working Hours :Monday to Friday, 9am to 5pm, with travel across Bristol for visits. Includes one university study day per week. Occasional evening or weekend work may be needed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Presentation skills – ability....Read more...
About The RoleHelp us to support some of the most vulnerable people at Calverley Hill Service as they progress from being homeless, to being supported to being independent.About the Role of Housing Management Officer:At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Housing Management Officer, you will need to:Get to know and build the trust of our clientsHelp clients to live independentlyEncourage participation in social and leisure programmesSupport residents with the practicalities of everyday livingAbout You:A Housing Management Officer will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to :Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsShift pattern is 7 days a week (8am to 10pm). Shifts are 8 hours: 7.5 working hours with a 30‑minute break.A 6‑month fixed‑term contract with the possibility of becoming permanent.About The CandidateOur BenefitsIn return for your commitment, we offer a supportive workplace and a strong benefits package including:£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service26 days annual leave rising to 31 days plus an extra day off on your birthdayWestfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
Matched pension scheme up to 6% (with salary sacrifice option)Enhanced family leave from day one, including enhanced maternity/adoption and paternity payFinancial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing supportOne paid volunteering day per yearCycle to Work Scheme
Discounted private medical insuranceOccupational Sick PaySupport to learn and develop your career About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
Looking to join a respected organisation offering a competitive hourly rate and a flexible hybrid working arrangement? This role offers the opportunity to lead on compliance and health & safety initiatives while making a real impact within a supportive environment.In the Senior Compliance and Health & Safety Officer role, you will be:
Leading and delivering a compliance monitoring programme aligned with legislation, including managing systems, records, and supporting the Compliance Administration Officer Providing expert guidance, training and support to colleagues across the organisation to strengthen compliance and health & safety awareness Analysing compliance data and producing clear, insightful reports for senior leadership and key stakeholders Overseeing contractors and external consultants, ensuring compliance actions are completed and risks are effectively managed Monitoring regulatory and legislative changes, advising on impact and supporting continuous improvement across the service
To be successful, you will need:
NEBOSH General CertificateExperience within compliance, health & safety, or housing/property servicesStrong knowledge of risk, compliance and fire safety processesExperience analysing data and delivering compliance programmes Excellent organisational, communication and stakeholder management skills
What’s on offer:
Temporary (week-by-week, approx. 3 months)35 hours per week (Monday–Friday, 9am–5pm)Hybrid working (office in Llandudno Junction)£21.41 per hour + benefits including weekly pay, holiday accrual and Conwy Ffit Corporate discount
If you’re looking for a dynamic role where you can drive compliance standards and support a culture of safety and continuous improvement, we want to hear from you.....Read more...
As an Apprentice Customer Liaison Officer, you will act as a link between residents, contractors and the project team during maintenance or improvement works.
Key responsibilities:
Answer phone calls and respond to emails
Arrange access to properties for inspections and works
Track residents' appointments
Act as the main point of contact for residents before, during and after works
Communicate project details, schedules and updates clearly
Handle resident queries, concerns and complaints professionally and pass them to relevant persons
Support vulnerable residents and ensure their needs are considered
Keep accurate records of visits, operatives and housing teams
Ensure health and safety procedures are followed when interacting with residents What you will learn:
Customer service and communication skills
Conflict resolution and problem solving
Understanding of housing maintenance and construction works
Health and safety awareness in occupied properties
Training:
The successful candidate will work towards a Level 2 Customer Service Practitioner qualification, which will take 12 months plus EPA (End Point Assessment)
Training Outcome:
Full time role
Employer Description:Enable Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.Working Hours :Monday - Friday, 08:00 - 17:00.Skills: Customer care skills,Team working,Initiative....Read more...
Support quality assurance activities across HR processes, including audits, file checks and compliance reviews
Review employee records and documentation to ensure accuracy, completeness and compliance with policies
Assist in monitoring key compliance areas such as safer recruitment, training records and HR documentation
Record findings from audits and checks using internal systems and templates
Identify any errors, risks or areas for improvement and escalate these appropriately
Support the production of reports and summaries to highlight trends, themes and areas of risk
Work with HR and operational teams to follow up on actions and improvements
Maintain accurate and organised records in line with data protection and confidentiality requirements
Attend team meetings, training sessions and apprenticeship learning activities
Develop knowledge of HR processes, employment standards and quality assurance frameworks
Training:Training plan has not been agreed yet.Training Outcome:Upon successful completion of the apprenticeship, the apprentice may progress into a permanent role within the organisation, such as a Quality Assurance Officer, HR Administrator or Compliance Officer.
There will be opportunities to further specialise in areas such as quality assurance, HR compliance, auditing or data analysis, depending on individual strengths and organisational needs.
The role provides a strong foundation for progression into more senior positions, including Quality Assurance Lead, HR Advisor or Governance roles.
The apprentice may also have the opportunity to undertake further training or higher-level apprenticeships to support their continued development and career progression.Employer Description:At Bedspace, we're all about making a real impact to people's lives. We’ve made it our mission to do one thing: transform the lives of the people we support and care for. With a dedicated team of over 300 people, we're on a mission to provide housing and support to those who need it most, whether they are seeking asylum, transitioning out of care, or facing homelessness. Our ultimate aim is to give people the support and skills they need to achieve sustainable long-term independence. Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
This is a great opportunity to gain real experience tackling anti-social behaviour, supporting residents, and working with partners like the Police and Fire Service.
You’ll earn while you learn and work towards a Level 4 Anti-Social Behaviour and Community Safety Officer Apprenticeship qualification.
You'll help respond to reports of anti-social behaviour, support community safety projects and campaigns.
You'll work with partners, including Police and housing organisations and help residents access support and services whilst gaining practical experience in local government.Training:Online learning every week.Training Outcome:Support Mobile Multifunctional roles.Employer Description:Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities. If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental,Patience,Physical fitness....Read more...
Provide general administrative support for the LIFT Programme
Contact residents by telephone, email, and letter to encourage take up of support they have been identified as potentially eligible for
Provide support for in-person events taking place that provide information and welfare advice to residents
Support the Programme Lead to design targeted campaigns to support residents
Be an initial point of contact within the LIFT team, taking queries and questions from residents, and passing on queries to the appropriate officer
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Opportunties to apply for roles throughout the organisation are available to apprentices.Employer Description:We are an equal opportunities and Disability Confident employer (Level 2), and we will assess applicants on their merits. We are also committed to safeguarding and promoting the welfare of children and vulnerable adults. Our Business Plan Priorities are: • Growing Local Business and Economies • Housing that is truly affordable for Everyone to Live in • Being Green to our Core • A Modern and Caring Council.Working Hours :Monday - Friday, between 9.00am and 5.30pm.
37 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Follow safety procedures: Wear PPE, comply with health and safety regulations, and maintain a safe work area.
Read and interpret plans: Understand drawings, specifications, and instructions from supervisors.
Prepare materials and tools: Collect, move, and organise roofing materials; set up and check tools and equipment.
Install roofing components: Fit underlay, battens, tiles, slates, flashings, and dry/wet fix products on verges, hips, ridges, and valleys.
Measure and cut materials: Accurately mark out and cut tiles or slates to size.
Apply insulation and ventilation: Install products for warm and cold roof construction.
Maintain tools and equipment: Clean and store tools properly after use.
Training:Block Release Training will take place at the SIMIAN Roofing Training Centre in Warrington Town Centre. Training in the centre will take place every 7 weeks for 5 days (Monday-Friday). Training Outcome:Completing a Level 2 Roofer Apprenticeship opens multiple pathways in the construction industry.
After completing the apprenticeship and passing the End-Point Assessment, you become a fully qualified roofer with a CSCS Skilled Worker card. This allows you to work independently on roofing projects.
Medium-Term Opportunities
Specialist Roofer:
Focus on advanced techniques such as waterproof membranes, slating and tiling, or heritage roofing.
Supervisor or Foreman:
Oversee small teams, manage site safety, and coordinate work schedules.
Estimator or Surveyor:
Move into roles that involve pricing jobs, assessing roof conditions, and liaising with clients.
Long-Term Career Paths
Site Manager or Project Manager:
Manage entire roofing or construction projects, including budgets and compliance.
Health & Safety Officer:
Specialise in safety standards and compliance across construction sites.
Teaching or Apprenticeship Coach:
Train the next generation of roofers and share your expertise.
Self-Employed Contractor / Business Owner:
Many experienced roofers start their own roofing companies, offering services directly to clients.
Employer Description:Based in Prescot, Merseyside, Daley’s Roofing has proudly offered roof construction and maintenance services for more than ten years. Completing contractual work for a variety of leading building firms, we have the knowledge and skills needed to produce compelling results with efficiency in mind. In addition, we provide domestic customers with a range of roofing services and participate in re-roofing schemes for social housing projects.Working Hours :8.00am - 5.00pm, days to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Physical fitness....Read more...
Successfully obtain a place on an accredited Environmental Health (Apprenticeship) BSc (Honours) course and undertake the programme of study over the full four years of the degree, which is delivered via a mix of taught and independent learning.
On days when there are no taught classes at the university, undertake work in the Environmental Health Team, including building on the taught knowledge to develop the practical skills of an Environmental Health Practitioner.
Assist and support other members of the Environmental Health Team to deliver services such as food safety, health and safety at work, housing, pollution control and community safety.
To take on a suitable case load of reactive and project work in line with your developing confidence and competence.
To deliver effective front-line services to the public
To be a presence in public within the Borough of Epsom & Ewell
To ensure the council's service provision is of the highest standards.
To confidently communicate with the general public.
To ensure compliance with and enforcement of legislation appropriate to the stage of development.
To assist in the achievement of any annual performance Indicators targets / service delivery plan, and contribute effectively to My Performance Conversations.
Training:On-the-job training to be provided by the employer.
Apprenticeship to be delivered by Middlesex University, London.Training Outcome:Once you have completed the salaried four-year apprenticeship and professional pathway, you will be eligible for employment as a fully-fledged Environmental Health Practitioner in a range of public, private and third sector employers with an almost limitless opportunity to make a contribution to public health and public protection. The Covid-19 pandemic showed the value of Environmental Health Practitioners, and the national shortage of suitable individuals makes those with the right training and skills very sought after.
As an Environmental Health Officer, our work is wide ranging and enjoyable and we offer to you the opportunity of joining a profession where the starting salary post qualification is in the region of £35,000 rising to £60,000 for senior management positions.Employer Description:At Epsom & Ewell, we aspire to deliver high quality services to our residents. We might be small, but we have big plans to serve our population of 80,000 residents. We are investing in our future, increasing strategic capacity and exploring new ways of working.
This is an exciting time to join our team at Epsom & Ewell Borough Council.
Over the last few years we have developed strong working relationships with partners, become more resilient and collaborative and become more effective and agile in our ways of working.
Our vision and purpose are clear and we work together to deliver an ambitious set of targets, very much focused on our residents’ requirements: keeping the borough green and vibrant; harnessing opportunity and prosperity; building a cultural and creative place; keeping residents safe and well; and being smart and connected - all delivered by an effective council.
Investment in our future means that we have the opportunity to fill several key roles that will enable us to continue innovating in our delivery of high-quality services to our residents.
Successful candidates will be supported to achieve their own professional goals, and be joining a dedicated, friendly and professional team who embrace our ethos of ‘One Team’.
Our small but ambitious authority offers you the opportunity to become involved in a wide range of varied and interesting work. That, together with an enviable array of staff benefits and a rewarding and challenging career is our unique offer to you.
If you have the passion and the drive to make a real difference, we really want to hear from you.Working Hours :Monday to Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
A charity that provides specialised support to adults with sensory impairments, disabilities, and long-term health conditions is looking to appoint a commercially minded, strategic and ambitious leader as its next Chief Executive Officer.
This is not a traditional charity CEO role. They are looking for someone who can combine a strong sense of purpose with commercial awareness - someone who can build on the organisation's strong local reputation, grow and develop services, strengthen partnerships, and help create income streams that move the charity away from relying too heavily on grants and commissioned tenders.
The role may suit an existing CEO of a smaller organisation, a senior leader looking for a first Chief Executive position, or someone from the public, health, social care, housing, education, membership or commercial sectors who can bring relevant transferable experience in business development, service growth, stakeholder engagement and organisational leadership.
About our client
They exist for one reason: to make sure that a sensory impairment, disability or long-term health condition does not stop anyone from living a full and connected life.
They work with people across South Tyneside and Gateshead to help them stay informed, feel empowered and build the resilience to deal with whatever life brings. Behind this work is a team of professionals and people with lived experience of disability and sensory loss. They do not just understand the needs of the community they support - for many of them, those experiences are personal.
Their vision is for disabled people and those with sensory loss across the region to feel informed, empowered and resilient.
The Opportunity
The organisation now needs someone with a stronger commercial and business focus - someone who can help lead its next phase of development by broadening its reach, expanding services and building a more diverse and sustainable income base.
A key priority for the next CEO will be to reduce reliance on grants and tendered income by developing other revenue streams, increasing unrestricted income and identifying opportunities for growth. This means they are looking for someone who is outward-facing, entrepreneurial and confident in spotting opportunities, building relationships and turning ideas into action.
This is a genuine opportunity to shape the future of a well-regarded organisation with strong local roots, a clear purpose and real potential for further development.
The Role
As Chief Executive, you will provide overall strategic and operational leadership, working closely with the Board of Trustees to deliver the organisation's vision, business plan and long-term sustainability.
You will lead the organisation externally with commissioners, funders, partners, businesses and other stakeholders, while also ensuring that services remain high quality, responsive and financially sustainable.
Key Responsibilities
Lead the charity as its senior representative and ambassador, building strong external relationships and raising the organisation's profile
Work with the Board to shape and deliver strategy, business planning and long-term sustainability
Drive service development and identify opportunities to grow and expand reach and impact
Develop and diversify income streams, with a strong emphasis on reducing reliance on grants and tenders
Oversee service delivery, operations and organisational performance
Lead and develop staff, volunteers and senior managers
Ensure effective financial management, governance, compliance and risk management
About You
This role is likely to suit someone who enjoys building organisations, growing services, developing new income opportunities and working externally as well as internally. You will understand how to balance mission with sustainability and will be motivated by the chance to lead an organisation that is ambitious about both its impact and its future.
Essential experience
Senior leadership experience in a charity, not-for-profit or other relevant organisation, or in a comparable leadership role with clearly transferable experience
Partnership development and external stakeholder management
Business planning, service development and organisational growth
Income generation, fundraising, contract management or commercial development
Financial management, including budgeting and delivery against income and cost targets
Leading and developing staff and teams
Governance, risk management and implementing effective controls
Desirable experience
Experience or knowledge of disability, sensory support, health, social care or community services
Experience of leading organisational change
Essential skills and attributes
Strategic and commercially aware
Strong leadership and relationship-building skills
A confident communicator who can influence and inspire confidence
Able to identify opportunities and turn them into practical action
Inclusive, resilient and collaborative in approach
Understanding of, or empathy with, the people and communities SAM supports
Additional requirements
Degree-level education or equivalent professional qualification
Access to a car for work purposes
Clean driving licence
Head Office is in Gateshead and there is a second premises in South Shields. You will be required to physically cover both offices
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