North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders.
What We Offer
30 days annual leave Flat-rate performance bonusEnhanced pension contributions Employee health coverEssential car user allowance Flexible and hybrid working
We are seeking an Assistant Client Services Officer to join our Housing Services team. This is an excellent opportunity for someone experienced, customer focussed and working in housing administration, who may be looking to take the next step, in their housing career. You will work alongside other administrators and report to the Senior Client Services Officer you will be responsible for ensuring the effective delivery of housing management services to our members, including lettings, rent arrears control, and void control. You will also provide administrative support to the wider Housing Team , maintain positive relationships and build trust with our members. You will also be expected to attend meetings outside of normal office hours. If you wish to join a dynamic team and take the next step in your housing career this role is the right fit for you. This is a challenging and rewarding opportunity for a confident professional, with positive outlook, collaborative skills, excellent communication skills and a willingness to learn. Essential Requirements
Minimum of 12 months experience providing housing management servicesGood standard of general education, literacy and numeracyGood written and oral communication skillsKnowledge of housing legislation and good practiceAbility to work under pressure to meet deadlinesExcellent IT skillsCommitment to high standards of service deliveryA full driving licence and access to a car are essential.
How to Apply Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: june.carroll@nwhousing.org.uk by 12.00 noon on the 10 April 2026.Applicants shortlisted for interview will be contacted by Friday 17 April 2026.
If you have not been contacted by the interview date, please assume you have not been contacted.....Read more...
Answering calls professionally and calmly, taking relevant information on board, to provide first-time fix solutions
Contacting contractors and assisting with the day to day and routine maintenance works along with the compliance works
Planning works with the tenant and/or support workers to ensure a smooth and efficient process for the works to be completed
Delivery of excellent customer services
Managing the support inbox
Entry of repairs onto SASSHA
Updating SASSHA repair status
Chasing of contractors for timely completion of works
Coding of repair invoices in preparation for finance team
Research of new contractors
When new contractors are employed, ensure they are registered or work directly under the supervision of a government approved scheme such as BAFE, NICEIC or Gas Safe
Achieving and improving the service delivery standards, identifying any areas of concern for improvement
General & Intensive Housing Management Responsibilities
Assist with the property visits reporting and associated work
Working collaboratively with internal and external partners to achieve agreed objectives
Training:
No college realise day
1-1 session with your tutor
Off the job training
Training Outcome:
Opportunity for full time role upon completion
Employer Description:Support the organisation by:
1. Assisting our operational team to deliver a day to day repairs service and improvement works to their homes.
2. Providing them with exceptional administrative support for our specialised supported housing service.
3. Undertaking a level 2 apprenticeship in Housing and Property Management.
The role provides practical experience as you begin your career in the housing and property sector, covering tenancy management, customer service, and housing operations, supporting residents and the wider housing team.
You’ll work closely with the Senior Maintenance and Compliance Officer to ensure maintenance and repairs are actioned in line with timescales and in accordance with government regulations.Working Hours :Monday to Friday Between 8.30am and 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Greeting customers and helping them with enquiries about things like housing, waste & recycling, and planning
Responding to customers by phone, email, online forms and face‑to‑face
Supporting reception and keeping the front‑of‑house looking great
Encouraging customers to self‑serve using our digital tools.
Working with teams across the Council to get customers the answers they need
Learning how to handle sensitive enquiries and support vulnerable residents
Keeping our systems and records up to date
Training Outcome:
Progression on to the Customer Service Level 3 Apprenticeship
Completion of this Apprenticeship could lead to a role as a Customer Service Officer
Employer Description:At Waverley Borough Council, ee provide a range of services including housing, planning, refuse collection, recycling, environmental services, council tax collection, leisure faciltites, playgrounds and parks as well as support for vulnerable people.
We contribute to local communities and make a difference to those who live and work in the Waverley Borough. Working with us means that we unvest in you and your career in a fair and flexible workng environment.
We are an ambitious organisation with clearly defined priorities. All our work stems from the aim to deliver local, open and interactive government, create a strong and resilient local economy and to protect our environment by taking effective action to tackle the Climate Emergency. We believe in delivering good quality housing for people of all incomes, effective stratgic planning to meet the needs of our communities, and delivering projects that improve the health and wellbeing of our residents.
Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
This is a great opportunity to gain real experience tackling anti-social behaviour, supporting residents, and working with partners like the Police and Fire Service.
You’ll earn while you learn and work towards a Level 4 Anti-Social Behaviour and Community Safety Officer Apprenticeship qualification.
You'll help respond to reports of anti-social behaviour, support community safety projects and campaigns.
You'll work with partners, including Police and housing organisations and help residents access support and services whilst gaining practical experience in local government.Training:Online learning every week.Training Outcome:Support Mobile Multifunctional roles.Employer Description:Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities. If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Non judgemental,Patience,Physical fitness....Read more...
Could you be our next big estate agent?
We are recruiting on behalf of one of our clients for an Estate Agent Apprentice in Barking.
Our client is looking for an apprentice that is committed, reliable and serious in starting a Housing and Property Management qualification that will be ongoing for a minimum of 8-month (apprenticeship depends on your input).
If this is something that you can commit to, please read below and apply with us today!
Please note, candidates MUST have a valid UK driving licence to be considered for this position.
Benefits:
Regular team events
Free or discounted travel
Company car, phone and laptop included
Online lessons, no need to come to our training centre each time!
Discounted or free council tax
Special and exclusive discounts on 350+ retail stores
28 days paid holiday (including bank holidays)
Company pension
Company rewards and incentives
Commission pay
Structured career path
Key Responsibilities:
Contribute positively within a team setting
Must be able to work Monday to Friday 9:00am until 6pm and Saturdays 10am until 4pm
Assisting with the management of rental properties, ensuring high levels of tenant satisfaction
Supporting tenants with queries, maintenance requests, and tenancy agreements
Conducting property inspections and ensuring compliance with safety and legal requirements
Assisting with rent collection, lease renewals, and resolving tenant disputes
Keeping accurate records of property management activities
Gaining knowledge of housing legislation, policies, and best practices
Delivering excellent customer service to tenants, landlords, and stakeholders
Skills & Qualifications:
Show your commitment and willingness to learn on your apprenticeship course
Be confident in speaking to clients
Sales experience highly desirable
A positive approach to learning and gaining new skills through teamwork and training
A genuine interest in the housing and property sector is a MUST
Strong communication and organisational skills
Ability to work independently and as part of a team
Basic IT skills, including Microsoft Office
Willingness to learn and develop in a fast-paced environment
If you believe you have what it takes to commit to this amazing apprenticeship opportunity to kick start your housing and property journey, apply now!Training:Housing and Property Management Level 3.
Training is delivered through a flexible combination of in-person sessions at our training centre and online learning with our experienced tutors. Apprentices will use the Laser Learning platform to complete and submit coursework, monitor their progress, and stay engaged throughout their programme. Attendance for monthly lessons is required.Training Outcome:Completing the Level 3 Business Administrator Apprenticeship opens the door to a wide range of administrative and operational roles across various industries. This qualification equips individuals with the knowledge, skills, and behaviours required to support and improve business operations effectively.
After completing the Level 3 apprenticeship, individuals typically move into roles such as:
Senior Administrator
Office Coordinator
Team Assistant
Executive Assistant
Project Support Officer
Customer Service Supervisor
HR or Finance Assistant (depending on business area)
As experience builds, individuals often take on more responsibility, leading to opportunities to manage teams or business functions. To support this development, learners may progress onto the:
Next Step: Level 5 Operations/Departmental Manager Apprenticeship advanced qualification is ideal for those looking to step into mid-to-senior management roles.
The course focuses on:
Strategic planning and project management
Leading and developing teams
Financial and operational control
Managing performance and delivering results
Building stakeholder relationships
Coaching and mentoring
On completion, learners are equipped to take on roles such as:
Operations Manager
Office or Practice Manager
Business Development Manager, Project Manager
Department Manager
Regional or Area Manager
Employer Description:Next Step Training Ltd is an apprenticeship and skills training provider, funded by the Department for Education, delivering apprenticeships in London and across England. We have been in operation since 2012 and during this time have built an established reputation as a reliable and employer-led training provider. We work together with employers and individual learners to design and deliver training programmes that meets both learners and their employers’ needs. Our goal of is to empower as many individuals as possible to reach their full potential, helping them on their journey to find meaningful career that is rewarding. We help to empower businesses with industry-expert staff so they can provide the very best learning experience to their workforce to perform better.Working Hours :Monday to Friday, varied shifts between 6:30am - 6:00pm.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Assisting with responding to tenant and landlord enquiriesproperty maintenance & repair
Logging and tracking maintenance issues
Liaising with contractors and suppliers
Following up on repair progress and ensuring timely completion
Conducting basic property checks alongside senior team members
Helping to ensure properties meet legal and safety requirements
Organising safety certificates
Maintaining accurate records and updating internal systems
Assisting with tenancy renewals and documentation
Supporting routine property inspections
Taking notes, photos, and preparing simple inspection reports
Learning how to identify maintenance needs and report them appropriately
Answering phones and emails
Filing, data entry, and updating spreadsheets
Supporting the team with day-to-day administrative tasks
Training:Housing and Property Management Level 3.Training Outcome:Typical Career Progression After the Apprenticeship:
Property Management Assistant/Junior Property Manager - This is the natural next step. You’d start taking ownership of a small portfolio, handling day‑to‑day tenant and landlord queries, coordinating maintenance, and supporting compliance tasks with more independence
Property Manager - With experience, you’d manage your own full portfolio of properties. This includes inspections, renewals, contractor management, problem‑solving, and building strong relationships with landlords. You become the main point of contact and trusted advisor
Senior Property Manager - At this stage, you’d oversee larger or more complex portfolios, mentor junior staff, handle escalations, and contribute to improving processes within the team. You’re seen as a leader in the department
Team Leader/Property Management Supervisor - You’d begin managing people as well as properties - supporting the team, allocating workloads, training new starters, and ensuring service standards are met
Head of Property Management/Operations Manager - This is a strategic role focused on running the department, improving systems, managing budgets, and shaping the company’s service delivery. In a small business like Jo & Co, this can be a very hands‑on and influential position
Alternative Career Paths - Property management opens doors to other areas too:
Lettings Negotiator/Lettings Manager
Client Accounts/Property Finance
Compliance Officer
Inventory Clerk/Inspection Specialist
Sales Progressor or Estate Agency roles
Property Marketing/Customer Experience roles
Employer Description:At Jo & Co we are dedicated to providing exceptional services in Property Management. We pride ourselves on our commitment to excellence, safety, and innovation. We’re a small team with a big heart — supportive, collaborative, and committed to helping you succeed.
Working Hours :Monday - Friday 9am - 4pm. Some weekend work needed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
