This apprenticeship will introduce you to how we deliver our housing services and support our customers
You’ll build valuable housing skills and will make a meaningful contribution to the work that we do
You’ll spend time with different teams, including Customer Accounts, Lettings, Localities (Tenancy Management), and Supported Housing
This will give you hands-on experience and help you understand how our services work from start to finish
Training Outcome:
To gain the skills and experience to start your career in housing
Housing Administrator / Business Support Administrator
Senior Housing Administrator or Housing Coordinator
Housing Officer / Income or Supported Housing / Lettings Officer
Progression to Team Leader, Housing Manager, or Level 4 leadership qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
This apprenticeship will introduce you to how we deliver our housing services and support our customers
You’ll build valuable housing skills and will make a meaningful contribution to the work that we do
You’ll spend time with different teams, including Customer Accounts, Lettings, Localities (Tenancy Management), and Supported Housing
This will give you hands-on experience and help you understand how our services work from start to finish
Training Outcome:
To gain the skills and experience to start your career in housing
Housing Administrator / Business Support Administrator
Senior Housing Administrator or Housing Coordinator
Housing Officer / Income or Supported Housing / Lettings Officer
Progression to Team Leader, Housing Manager, or Level 4 leadership qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
In this role, you’ll support the Community Foundation to deliver services and projects that benefit our customers and local communities.
You’ll rotate across three areas to gain a wide range of experience:
Employment, Skills and Inclusion
Community Investment and Partnerships
Fundraising and Social Value
Training Outcome:
To gain the skills and experience to start your career in communities
Community Housing Administrator / Project Support Officer
Senior Administrator or Community Project Coordinator
Housing Officer / Community Engagement Officer
Specialist roles in tenancy support, resident engagement, safeguarding, or project delivery
Progression to Community Housing Manager, Partnership Manager, or Level 4 leadership qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday to Thursday, 9.00am - 5.00pm.
Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Looking to join an award-winning organisation where you can make a real difference to people’s lives? This is an excellent opportunity to put your housing experience to use within a community-focused organisation In the Housing Officer role, you will:
Manage a varied caseload of tenancy matters, including tenancy queries, complaints, rent arrears, and anti-social behaviour cases Build strong relationships with tenants through regular community engagement, identifying support needs and signposting to relevant services Work collaboratively with internal teams, partner agencies, and local stakeholders to deliver positive outcomes for tenants and communities Monitor and maintain accurate tenancy records, using ICT systems to support an efficient and proactive housing management service Promote sustainable tenancies, safe communities, and continuous service improvements through tenant feedback and partnership working
To be successful in the Housing Officer role, you will need:
Previous experience in a housing-related role or similar Strong communication, negotiation, and interpersonal skills, with the ability to engage sensitively Knowledge of housing legislation, housing issues, and ideally homelessness legislationThe ability to work independently, manage competing priorities, and make informed decisions Basic Microsoft Office skills, including Word, Excel, and Outlook A full UK driving licence and access to your own vehicle
Please note, successful applicants will need to complete an Enhanced DBS check if successful.This is a fixed-term contract until March 2027, working 37 hours per week, salary of £32,639 - £34,677 per annum, 25 days holiday plus bank holidays (rising to 32 days with service). The role offers agile working across Conwy, and the opportunity to be part of a supportive and forward-thinking team. If you have a passion for people and thrive in a customer-focused role, we’d love to hear from you today!....Read more...
The apprentice will support the day-to-day administration of Life Skillz CIC, including:
Managing emails
Maintaining resident files
Updating databases
Preparing documents and reports
Coordinating appointments
Assisting with Housing Benefit and Universal Credit applications
Monitoring rent and service charge records
Supporting compliance processes
Liaising with residents and external agencies
Assisting with support and move-on planning
Training:
The apprentice will receive workplace-based training at Life Skillz CIC, 20 Busby's Way, London, SE7 7SJ
They will work alongside experienced staff and the CEO, gaining practical experience in administration, housing support, compliance, resident services, and property management
Training and mentoring will be provided on an ongoing basis throughout the apprenticeship, with regular supervision and performance reviews
Training Outcome:
Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Administrator, Housing & Support Coordinator, Housing Officer, Compliance Officer, or Team Support role within Life Skillz CIC, subject to performance and business needs
Further professional development and training opportunities may also be available
Employer Description:Life Skillz CIC is a Community Interest Company providing supported accommodation and housing-related support to vulnerable adults across South East London. We work with individuals experiencing homelessness, care leavers, refugees, asylum seekers, NEET young adults, and those transitioning from custodial settings. Our mission is to empower people to achieve independence through safe accommodation, life skills development, education, employment support, and successful move-on planning. We are committed to delivering high-quality, person-centred support that helps individuals build sustainable and independent futures.Working Hours :Monday - Wednesday, 10.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Answering calls professionally and calmly, taking relevant information on board to ensure our tenants and shareholders are happy with the smooth running of our services.
Contacting support providers and assisting with the day-to-day tenancy-related issues that arise, whether it be nominations, voids, anti-social behaviour etc.
Assisting the Housing Officer in her role with these day-to-day responsibilities.
Delivery of excellent customer service.
Managing the tenancy inbox.
Reporting on any ‘good news’ stories which can be used for social media posts.
Entries of all tenancy aspects onto SASSHA, our property management software, including ASB, Complaints, tenants' requests, updating risk assessment information etc.
Chasing care providers for paperwork required for tenancy set-up.
General & Intensive Housing Management Responsibilities.
Ensuring tenants and care providers have removed all belongings from void properties/rooms.
Ensure all tenants are protected using safeguards and IKE’s Procedures.
Assist with the property visits, reporting any repairs required to the repairs team.
Working collaboratively with internal and external partners to achieve agreed objectives.
Training Outcome:The apprenticeship will enable the apprentice to gain a qualification that will progress them to being an experienced Housing Officer, whereby they will be able to manage a portfolio of properties and tenancies independently. Handle tenancy issues, estate inspections, anti-social behaviour cases, and resident engagement.Employer Description:IKE Supported Housing Ltd is a social landlord that was established in March 2003 as a Not for Profit Housing Association; an organisation Ltd by Guarantee (4713032). The company became a Private Registered Provider, registered with The Homes and Communities Agency in October 2015 (4822) and is a member of the Housing Ombudsman Scheme.
The company’s primary aim is to deliver supported accommodation for Adults with an adults with Autism, Learning and Physical Disabilities, sensory impairment, and mental health needs. People who are often socially excluded because of their conditions.
At IKE we aim to be a housing provider that understands the specific circumstances of people living in supported housing and that strives to provide services that are relevant to their individual needs. We see our role as providing The Tenant with all the support necessary to maintain their tenancy in order to help them lead a more independent life. IKE is a specialist supported housing company and does not manage general needs or other forms of social housing.Working Hours :Monday to Friday, 8.30am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Reliable & Punctual,Willingness to Learn....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England.About the Role of Income Management Officer At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements.You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.About The CandidateWe're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:A confident, capable communicator with knowledge of a range of methods to problem solveCustomer focused with great customer service experience and the ability to engage with challenging customersAble to inspire and engage others, and enhance learning through reflection and positive risk taking.A natural people-person and team player.Excited by developing and implementing savvy new ideas.Unfazed by having several competing priorities to manage.Able to use technology in day-to-day work.Benefits of working as an Income Management OfficerIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,26 days paid annual leave (pro rata) rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
About The RoleWe have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.Working with our residents, you will key to increasing their ability to sustain a tenancy when they housed in our move on properties and when they transition out of the scheme from the scheme.About the Service:Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives.About The CandidateA Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.Benefits of working as a Tenancy Sustainment officer :
26 days annual leave rising to 31 days£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ serviceAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
Provide business and legal support to the City Law and Governance Colleagues, including handling a wide range of queries relating to private sector housing enforcement, selective licensing, HMO licensing, and landlord / tenant regulatory compliance, managing calls, correspondence, and coordinating meetings
Liaise with compliance, investigation, and enforcement officers across Selective Licensing, HMO Licensing, Housing Enforcement, and wider Private Sector Housing teams during case review meetings, ensuring the quality assurance of evidence packs, inspection reports, and all supporting documentation. This can include reviewing evidence bundles against case facts in relation to offences under the Housing Act 2004, Renters’ Rights Act, Management of Houses in Multiple Occupation Regulations, Licensing Schemes, Civil Penalties, Community Protection Notices (CPNs), and other statutory breaches to support robust enforcement and prosecution action
Prepare case documentation including notices, schedules of non-compliance, disclosure lists and correspondence to defendants, courts, tribunals, landlords, agents, and opposing solicitors
Draft and prepare formal letters and legal correspondence for courts / tribunals, solicitors, witnesses, landlords, agents, and external partners on behalf of the Legal team
Prepare comprehensive case bundles for court and tribunal proceedings (e.g., First-tier Tribunal, Magistrates’ Court), ensuring accuracy, completeness, and compliance with procedural requirements
Attend court and tribunal hearings alongside the Legal team, taking detailed notes, supporting evidence presentation, and coordinating follow up actions arising from judgments, directions, or adjournments
Liaise with the PSH Lead Engagement Officer and Liverpool City Council’s Communications Team to prepare press releases following enforcement action, successful prosecutions, civil penalty determinations, or tribunal outcomes, as well as dealing with media enquiries from local and national press
Training:
Training delivered via online classroom
Regular calls and meetings with your work coach
Training Outcome:Possibility of permanent position (subject to funding).Employer Description:The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.Working Hours :Monday - Friday (Times to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
This apprenticeship is a great opportunity to gain hands-on experience in our Communications and External Affairs Team.
You’ll work across a range of areas, including customer communications, media, and stakeholder engagement. This will help you learn how we share our story with customers, partners, and the wider community.
Training Outcome:
To gain the skills and experience to start your career in PR and Communications
PR & Communications Assistant
Communications Officer or Marketing Coordinator
Senior Communications, PR, or Engagement Officer
Specialist roles in media, internal communications, digital content, or community engagement
Progression to Communications Manager, PR Manager, or Level 5 marketing/communications qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday to Thursday, 9.00am - 5.00pm.
Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
As a Level 4 Project Management Apprentice at GBS Procure, you will dive into a highly practical role designed to give you a comprehensive understanding of the entire procurement and contract management lifecycle.
Operating out of the Kenilworth office four days a week, your initial months will involve working closely under the supervision of a team of experienced procurement professionals, transitioning over time into managing your own portfolio of lower to mid-value tender projects ranging from £5,000 to £250,000.
You will learn how to navigate the complex world of modern procurement and sourcing, which heavily involves compiling detailed evaluation spreadsheets, conducting vital supply market research, operating client e-procurement portals, and carefully drafting official procurement documentation that complies with strict government regulations and client policies.
Beyond the initial sourcing phase, you will actively support clients by diligently administering procurement projects at every key stage, which includes coordinating and moderating client tenders, writing comprehensive tender assessment summaries, and drafting formal recommendation results to ensure services are delivered efficiently and transparently to our clients.
Your role is also heavily rooted in data, meaning you will be responsible for tracking key performance indicators, generating management information, and keeping internal systems like the GBS time recording platform accurate and up to date.
A typical day in this role is diverse and fast-paced, split between collaborative project administration and analytical evaluative tasks. Your morning might begin at Berkeley House by logging into Microsoft Teams and email to answer a variety of incoming queries from both customers and suppliers.
Later in the morning, you might populate complex evaluation spreadsheets to cross-reference supplier bids, or dial into a client meeting to help moderate client tenders and take detailed minutes. After lunch, you might shift your focus to a newly won contract—such as analysing the supply market for a local housing association to investigate a more sustainable approach to grounds maintenance, before pivoting to draft formal tender assessment summaries and recommendation results for your reporting manager.
Every fifth day of the week, your routine shifts completely away from the office to dedicated self-study and online learning, allowing you to attend workshops and prepare for exams to achieve your globally recognised Chartered Institute of Procurement and Supply qualification.
Training:The apprentice will have an assigned Educator from Heart of England Training.Training Outcome:Procurement Officer, Procurement Business Partner, Senior Procurement Business Partner.Employer Description:GBS Procure Limited delivers expert procurement consulting and outsourcing services tailored for social purpose businesses, including social housing providers and non-profits. Based in Kenilworth, Warwickshire, we specialise in navigating complex public procurement regulations, driving commercial value, and delivering compliant, strategic souring solutions that maximise social impact.Working Hours :37.25 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Provide general administrative support to the team
Manage incoming calls, emails, and enquiries professionally
Maintain accurate records, databases, and client information
Assist with property documentation, reports, and investment packs
Support marketing activities (e.g., updating property listings, CRM systems)
Coordinate meetings, appointments, and diaries
Prepare correspondence, letters, and internal documents
Assist with financial admin tasks such as invoices and tracking payments
Ensure compliance with company procedures and confidentiality standards
Training Outcome:After completing a Business Administrator Apprenticeship, there are a variety of progression opportunities available depending on your interests and career goals.
You may progress into roles such as:
Business Administrator
Office Administrator
Administrative Assistant
Executive Assistant (EA)
Office Manager
Operations Administrator
Customer Service Administrator
HR Administrator
Finance Administrator
Project Support Administrator
As you gain experience, you could progress into more senior positions, including:
Senior Administrator
Office Manager
Operations Manager
HR Officer
Project Coordinator
Business Support Manager
You may also choose to continue your learning through a higher-level apprenticeship, such as a Level 4 Associate Project Manager, Level 4 Business Analyst, or Level 4 Operations Manager apprenticeship.
The skills gained during a Business Administrator apprenticeship, including communication, organisation, IT, teamwork, problem-solving, and professional conduct, are highly transferable and can open doors to careers across many different industries.Employer Description:Unity Investment Group Limited is a Merseyside-based real estate and financial investment company. Founded in 2019, the firm operates as a real estate agency and bespoke accommodation provider. It offers property investment opportunities alongside specialised housing solutions for vulnerable populations and local authorities in the North West.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Support the development of AI and automation solutions that improve services and reduce manual work
Help identify opportunities to automate repetitive tasks and streamline business processes
Assist with the design, testing and implementation of AI-powered tools and digital solutions
Work with Microsoft Power Platform, Copilot and other automation technologies
Analyse customer and colleague feedback to identify opportunities for digital improvement
Support digital transformation projects across the organisation.
Create guides, training materials and resources to help colleagues use new technologies
Assist with usability testing, accessibility reviews and system improvements
Work with data and business intelligence teams to identify reporting and data processes suitable for automation
Complete your Level 4 Artificial Intelligence and Automation Practitioner apprenticeship qualification while applying your learning to real projects
Training:Training will be delivered through a combination of workplace learning and off-the-job training with our apprenticeship provider. The apprentice will work towards a Level 4 Artificial Intelligence and Automation Practitioner qualification.
Training will take place both on-site at First Choice Homes Oldham and through online learning sessions. The apprentice will receive dedicated study time and attend regular training, coaching and assessment sessions throughout the programme.Training Outcome:On successful completion of the apprenticeship, there may be opportunities to progress into permanent roles within our Digital and Technology team. Potential career paths could include AI and Automation Analyst, Business Intelligence Analyst, Digital Improvement Officer, Data Analyst or other technology-focused roles, depending on organisational needs and your interests and performance.Employer Description:First Choice Homes Oldham is a leading housing association managing over 11,500 homes across Oldham. We are committed to improving lives by providing great homes, supporting local communities and delivering excellent services. As an apprentice, you'll have the opportunity to develop valuable skills while working on projects that make a real difference to our customers and colleagues.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The People Directorate includes teams such as HR, Reward, Talent, Learning and Development, and Communications. Together, they help support colleagues, leaders, and customers across the organisation. As an apprentice, you’ll gain an understanding of how these teams work and how they contribute to the organisation’s success.
You’ll combine learning on the job with meaningful day-to-day tasks, helping you build useful skills and confidence from the start.
You’ll also have the opportunity to work across different teams. In your first year, you’ll be based in Learning and Development, where you’ll build strong foundations and get settled into your role. In your second year, you’ll gain experience in other People teams, helping you explore different career options and understand how everything fits together. Training Outcome:
To gain the skills and experience to start your career in HR
HR Administrator / Learning & Development Administrator
Senior HR or L&D Coordinator
HR Advisor / Learning & Development Officer
Specialist roles in recruitment, employee engagement, training, or talent development
Progression to HR Manager, L&D Manager, or CIPD Level 5 qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday to Thursday, 9.00am - 5.00pm.
Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Assist with daily risk assessments, tri-aging and tasking of service demand across all functions of the enforcement team
Respond to service demand across all functions including the recording, processing and checking of information and data that comes into the service
Checking, verifying and processing applications, certificates and other similar matters relating to the work Community Protection Team such as Licensing, Housing, Environmental Health, Community Safety and Emergency Planning
Deal with customer/ public/ partnership enquiries, complaints or issues across all functions of the Community Protection Team through face to face conversations, emails, letters and/ or telephone
Actively deliver on the service’s and the partnership communication strategy through the use of social media, websites, e-communicaton and the use of both informal and formal communication
Assist with maintaining accurate information for the team on the Intranet and Internet such as codes of practice, recommended procedures and other guidance
Manage the various mailboxes, databases used by the team; ensuring queries are dealt with in a timely manner and by the appropriate officer
Provide resilience at times of need to ensure that the team responds to emergency and critical incidents effectively
Training:Successful completion of this apprenticeship gives you:
An accredited Business Administration Level 3 qualification
Workplace Learning
Provided with a 1:1 Tutor
Delivery - virtual interactive workshops
Functional Skills in maths and English, if required.
Training Outcome:
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the council
Employer Description:Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region.
With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.Working Hours :As a guide you will be working 9.00am to 5.00pm weekdays. Flexible working hours may be available, including home-working (subject to the needs of the role). There may be a requirement for evening and weekend work as the needs of the service arise.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Supporting the Projects Team with the planning, coordination and delivery of compliance works across multiple client contracts
Updating and maintaining project records, schedules and customer information using company management systems
Raising work orders, purchase orders and quotations and ensuring documentation is accurately recorded
Liaising with clients, residents, engineers, subcontractors and suppliers by telephone and email
Scheduling appointments and coordinating engineer visits to ensure works are completed within agreed timescales
Monitoring project progress and assisting with the production of reports, spreadsheets and performance information
Processing certificates, compliance documentation and project files, ensuring records are complete and up to date
Supporting resident communication activities, including appointment confirmations, reminders and follow-up correspondence
Assisting with invoicing, data entry and general administrative tasks to support the efficient running of the department
Attending team meetings, learning business processes and contributing ideas to improve customer service and operational performance
Working closely with experienced Project Coordinators and Managers to develop administration, communication and organisational skills
Completing the Business Administration Apprenticeship programme and applying learning directly within the workplace
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Successful completion of the apprenticeship could lead to a permanent position within McIntyre Compliance Services
Depending on performance and interests, apprentices may progress into roles such as Project Administrator, Project Coordinator, Senior Coordinator, or Project Support Officer
The apprenticeship provides a strong foundation in business administration, customer service, project coordination and compliance management, with opportunities to develop specialist knowledge within the fire safety, electrical and compliance sectors
Further training and professional development opportunities may also be available to support long-term career progression within the business
Employer Description:McIntyre Compliance Services is a trusted compliance safety company carrying out tests / services to make sure customers properties are safe and meet current legislations. We currently maintain, service and repair over 70000 housing association and local authority properties across the UK.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Eager to learn and develop....Read more...
Senior Director of Operations – Facility Management Cleaning Services (GCC Region)Location: GCC RegionReports To: Chief Executive OfficerAbout the CompanyMy client is an expanding integrated facilities management organization delivering high-quality cleaning and support services across the GCC who are, due to continued expansion, seeking an accomplished Senior Director of Operations to lead operational excellence across the region. This could potentially be a VP level role too for the right person.The RoleThe Senior Director of Operations will provide strategic and operational leadership for all cleaning operations across the region. The successful candidate will oversee large-scale service delivery, optimize operational performance, lead multi-country teams, and ensure exceptional client satisfaction while driving profitability and business growth.This executive role requires a proven leader with extensive GCC experience in managing large workforces and delivering integrated facility cleaning services at scale.Key Responsibilities
Lead and oversee all facility management cleaning operations across an extensive portfolio including schools, hospitals, universities, airline catering and a couple of other projects in the pipeline.Develop and execute operational strategies aligned with company objectives and growth plans.Manage regional operational teams, including Operations Managers, Area Managers, and support functions.Ensure consistent service excellence and compliance with contractual obligations and SLAs.Drive operational efficiencies and cost optimization initiatives.Monitor budgets, profitability, and P&L performance across operational portfolios.Oversee workforce planning and management of large multicultural teams.Build and maintain strong relationships with clients, consultants, and stakeholders.Lead contract mobilization, transitions, and new business implementation projects.Ensure adherence to GCC health, safety, environmental, and labor regulations.Introduce technology and innovation initiatives to improve productivity and service quality.Develop and implement KPI frameworks and performance management systems.
Candidate Profile
Bachelor’s degree in Business, Operations, Facilities Management, Engineering, or a related discipline.MBA or postgraduate qualification preferred.Minimum 12–15 years of progressive leadership experience within GCC facility management and cleaning services.Proven experience managing large-scale, multi-site operations across GCC markets.Strong understanding of soft services, cleaning operations, and integrated facilities management.Experience managing workforces exceeding 1,000+ employees is highly advantageous.Strong financial management experience including budgeting, forecasting, and P&L accountability.Demonstrated experience in contract mobilization and operational transformation.Excellent leadership, negotiation, and stakeholder engagement skills.Strong knowledge of GCC labor laws, HSE standards, and operational compliance requirements.
Key Competencies
Strategic LeadershipCommercial & Financial AcumenOperational ExcellenceClient Relationship ManagementLarge Team LeadershipWorkforce OptimizationChange ManagementDecision-Making & Problem SolvingPerformance Management
What We Offer
Competitive base salary plus allowances for housing and transportFull family status and benefits offeredAnnual flight allowanceMedical insurancePerformance-based bonusOpportunity to lead a high-growth regional operation
To apply, please send your CV to michelle@corecruitment.com....Read more...
