As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology.
You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience. Training Outcome:
To gain the skills and experience to start your career in IT
ICT Support Technician / Helpdesk Analyst
Senior ICT Technician or Systems Support Analyst
Network, Infrastructure, or Cyber Security roles
Specialist progression into cloud, systems administration, or software support
Progression to Team Leader, ICT Manager, or Level 4/5 digital qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday to Thursday, 9.00am - 5.00pm.
Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets.
Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently, boosting end-user productivity.
Be the first point of contact for IT support issues, responding promptly and performing initial triage.
Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time.
Handle escalated or complaint tickets with care and professionalism, following a clear framework.
Act as a key part of our teams, resolving technical issues and contributing to the management of major incidents and problem records.
Offering support to users to minimise disruption.
Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience.
Provide second-line user support, involving setting up new IT end user equipment, provisioning user accounts, user access management, resolving basic
Connectivity, user hardware and printing issues, software installations, and perform regular health checks of the IT kit.
Manage IT asset registers when users/hardware move locations.
Training:The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer. The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials.
Cloud Services.
Mobile and Operating Systems.
Technology and Business.
Scripting and Automation.
EPA Readiness Training.
For each module, learners benefit from attending small, scheduled Live online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.Training Outcome:
Career paths in I.T. service and infrastructure, applications or analyst roles in a growing organisation/sector.
Employer Description:BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.
We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.Working Hours :37 hours per week.Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
