Software Support Analyst – Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st–3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
• Provide 1st–3rd line support to clients, troubleshooting and resolving a variety of technical issues
• Assist in the implementation of software changes and updates in hosted and client environments
• Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
• Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
• A strong analytical thinker who thrives on solving complex problems
• Previous experience as a Support Analyst, able to hit the ground running
• Strong SQL skills and a solid general helpdesk/support background
• Experience with financial or business systems is highly beneficial
• Technically adept, able to troubleshoot complex issues beyond basic support
• Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
• Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation.....Read more...
A well-established national organisation is looking for an IT Support Analyst – 1st Line to join its support team based in Inverness.This is a varied and fast-paced role providing first-line technical support across a multi-site business environment.Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems.Experience with remote support tools and basic networking concepts would be advantageous.This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment.Person specification:
Previous experience within a 1st line IT support, helpdesk or service desk environmentConfident acting as a first point of contact for technical support queriesExperience triaging, prioritising and managing support tickets effectivelyExperience using remote support tools and ticketing systems would be advantageousCandidates must have full right to work in the UK, as visa sponsorship is not available for this position.
Benefits:
Pension schemeRetain discounts & savingsStaff lotteryWellbeing supportFull training & development....Read more...
