Supporting the Technical Team, you will work alongside experienced IT professionals to assist in providing technical support to our clients, troubleshoot issues, and maintain essential IT systems, workshop repairs and commissioning of equipment, deliveries and updating documentation.
You will be exposed to a range of technologies including networking, wireless, servers, desktop devices, and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.
Key responsibilities:
Respond to Helpdesk requests remotely
Help desk calls –taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility Installation of hardware and software
Maintain network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting Technical team with maintenance tasks and installs
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date; however, training is typically 1 day per week
Training Modules Covered:
CompTIA A+
Microsoft Azure AZ-900
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Cerulean Solutions is an Information Technology company providing integrated solutions for small to medium sized businesses. The company has been trading since 2000 and has developed a strong client base. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.Working Hours :Monday - Friday, 9.15am - 5.15pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.Overview
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.
We're proud to be the UK's largest dedicated Qlik consultancy
Main responsibilities:
Record the details of new issues and updates in the helpdesk system
Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
Resolve issues where possible
Perform installs, upgrades and basic configuration of supported software for customers
Contribute to the ongoing development of the Support team processes
Good feedback from the customers and from the business
Required skills:
An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
A commitment to learning new skills
Some understanding of IT concepts such as firewalls, networks, virtual machines
Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, LinuxSome understanding of cloud environments like Azure/AWS/Google Cloud
Good telephone manner and good written English skills
Logical thinker that enjoys problem solving
Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
Good team worker
Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:Ongoing employment and career development. Employer Description:Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.Working Hours :Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The apprentice will develop technical expertise in IT infrastructure, software, and systems while working towards a Level 3 IT Support Technician Apprenticeship. You will gain this experience working with a variety of stakeholders across Frontier and honing your customer service abilities.
You will work 4 days a week ‘on the job’ learning, whilst attending classroom training one day a week. You will learn whilst working, receiving information and support from colleagues and your manager. The classroom training will complement the tasks you’ll carry out and will include: technical knowledge, IT support, problem solving, security and compliance, business and stakeholder engagement and professionalism and adaptability. Stakeholder relationships and engagement: You’ll be working regularly with internal customers (stakeholders) and will become a visible and approachable presence for IT support within the business. You will provide an excellent customer service to all colleagues, ensuring a positive experience. As you develop in your role, you will become effective at communicating technical issues in a clear and user-friendly way to non-technical colleagues. You will build trust and maintain strong working relationships with stakeholders across the business. Over time, you will collect and analyse user feedback to identify common IT issues and suggest improvements. You will collaborate across teams to help drive new technology initiatives forward. IT Support and Solutions Delivery:
With support from more experienced members of the team, you train up to act as the first point of contact for IT issues, managing help desk tickets and resolving technical problems. You will learn to build and configure laptops and phones for new and existing employees. You will be assisting with onboarding and IT inductions for new joiners, ensuring they are comfortable with Frontier’s systems and tools. You will support the management of hardware and software, including updates and upgrades. You will also be involved in managing meeting room technology, ensuring smooth operation of video conferencing and other IT systems. The team has established service-level agreements (SLAs) to deliver timely and effective solutions, so you will learn to work effectively within these. Maintain accurate records of IT assets and configurations. Project work and business improvements:
You will contribute to IT projects, including office moves, new software rollouts, and infrastructure upgrades
You will have the opportunity to participate in testing and implementation of new systems and solutions
You will support with network maintenance, cabling, and connectivity improvements and assist with patch management and software licensing compliance. Work with external vendors and suppliers to resolve issues and optimise performance
Travel and On-Site Support:
Provide in-person support at the London office at least three days per week
Travel to European offices approximately three times per year to support onsite IT needs
Act as a key point of contact during office moves and expansions
Training:
Expected duration: 16-months
Apprenticeship level: Level 3 (Advanced)
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:Frontier Economics is a leading economics consultancy advising public and private sector clients throughout Europe. We help our clients understand their markets and formulate strategies and policies based on sound economic insights. While our analysis and techniques may often be complex, our advice to our clients is always clear, succinct, and honest.
The company has grown rapidly since it was founded over 25 years ago and currently has around 500 staff working across seven European offices (London, Cologne, Dublin, Paris, Brussels, Berlin, and Madrid). It is employee-owned and has a strong culture of openness and employee engagement.
Technology Team at Frontier
The Technology Team at Frontier are responsible for enabling revenue generation, improving excellence, driving innovation, and reducing risk across all of our UK and European offices. The team is made up of three distinct functions that focus on building partnerships in the areas of experience, cyber security and business technology.
We are determined that everyone has an equal chance to join us and progress their career with Frontier. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion in all its forms.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Customer care skills,Team working,IT interest,Positive attitude,Professional....Read more...
The role is responsible for the end-to-end management of support tickets raised by customers for products across the Oracle CX platform, working closely with all members of the Managed Services & Support team. This role also includes the management of IT support tickets raised by the internal Enigen team.
This will include communication with customers to obtain the necessary information to review and resolve tickets, configuration and development of customer environments, and escalation to the product vendor (Oracle) as necessary.
Continual skill development is a key expectation for this position, to meet current and future support needs in an expanding area of the company.
Key responsibilities include:
Managing and documenting help desk tickets
Assessing and resolving tickets by configuring or developing supported applications
Liaising with customers via phone, email, ticket, and video conference, including delivering service and ticket updates/presentations
Follows support processes and tracks against SLA’s
Working closely with the Managed Service & Support Manager to identify, escalate, and resolve support enquiries as necessary
Developing personal skills across the current and upcoming Oracle applications in line with business strategy
Ongoing collaboration with the support team to share knowledge and identify development needs
Raise and manage service requests with Oracle for supported products
Managing internal IT support requests
Supporting marketing and brand activities.
The list of main activities is not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.Training:
The apprentice will be working towards the Level 3 Information Communications Technician Apprenticeship Standard
College attendance will be at the Colchester Institute - Colchester Campus one day per week during term time
Training Outcome:To continue to grow and develop in the Support Analyst role, broadening skills and training in various Oracle applications (in relation to CX, SCM, ERP).
In the past some colleagues have also moved onto other areas of the business for example, our delivery consultancy team.Employer Description:Enigen is a multi-award-winning Oracle Partner, delivering CX and Supply Chain Management (SCM) technology implementations across a wide range of sectors.
With over 15 years’ experience, Enigen has one of the largest portfolios of customers implementing Oracle applications.Working Hours :Monday to Friday either 08:30am - 5:30pm or 09:00am - 06:00pm. (Between 08:45am - 05:45pm) with a one hour lunch break each day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Written and verbal skills,Ability to multitask,Keen to engage and learn,An interest in technology,Ability to work independently....Read more...
