Respond to Helpdesk requests remotely and on-site
1st Line - Help desk calls - taking help desk calls; logging and tracking calls
Installation of hardware and software
Carry out network documentation and reporting
Assisting technical team with maintenance tasks and installs
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Pebble IT is a growing IT Services Provider, working with all types of organisations across many different business sectors.
Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.Working Hours :Monday to Friday
8:30am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliability,Maturity....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Role Purpose
The IT Support Apprentice provides first‑line and second‑line IT support across the business, ensuring systems, users, and devices operate reliably. The role combines hands‑on technical support with structured apprenticeship learning, building a strong foundation for a long‑term IT career.
Key Responsibilities
Act as first point of contact for IT support requests (service desk, email, phone)
Log, prioritise, and resolve tickets within agreed SLAs
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 (Entra ID/Azure AD, Exchange, SharePoint, Teams)
Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation
Prepare IT equipment and system access for new starters ahead of their start date
Provide basic IT induction support to new staff (logins, devices, core systems, security basics)
Troubleshoot hardware, software, and basic network issues
Maintain IT asset registers and documentation
Support telephony systems (e.g. VoIP / 3CX or equivalent)
Assist with office IT setups, moves, and changes
Escalate complex issues appropriately while owning resolution through to completion
Support routine audits, monitoring, and preventative maintenance
Office Environment & Facilities Support
Act as a first point of contact for basic office environment and facilities issues
Assist with desk setups, monitor arms, cabling, docking stations, and meeting room equipment
Support meeting rooms and shared spaces (AV equipment, screens, conferencing tools)
Help coordinate office moves, desk reconfigurations, and new starter workspace setup
Perform basic checks on printers, scanners, and shared office equipment
Order and replenish office IT‑related consumables (e.g. cables, peripherals, printer supplies, basic stationery)
Monitor stock levels and raise purchase requests in line with agreed budgets and approval processes
Liaise with facilities, building management, or third‑party suppliers when issues arise
Assist with maintaining a safe, tidy, and well‑organised IT and office environment
Support ad‑hoc operational tasks where IT and office needs overlap
Skills & Attributes
Strong interest in IT and technology
Logical problem‑solving mindset
Clear communication and good customer service skills
Ability to learn quickly and follow processes
Organised, reliable, and proactive
Comfortable working independently with supervision
Training & Progression
Enrolment on a recognised IT apprenticeship standard
Time allocated for off‑the‑job learning
Ongoing mentoring from senior IT staff
Clear progression pathway into a Junior IT / IT Technician role on successful completion
Training:An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard.
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining a Level 3 Information Communication qualification.Training Outcome:Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship ProgrammeJust IT have already helped over 1000 people start their tech and digital careers with an apprenticeship.Employer Description:We are one of the UK’s leading hospitality agencies in sport and entertainment, delivering corporate hospitality events not only in the UK but also globally, with many official contracts at leading sporting venues.
We work together passionately to provide you with the highest quality of service and pride ourselves on delivering excellence throughout our organisation. Our portfolio of hospitality experiences includes the global Official F1® Paddock Club™ experience and with complementary event management support, we ensure that every element of your event is managed meticulously.
Many of our events are attended by notable talent from the sports and entertainment industries, enhancing your experience by sharing behind-the-scenes insights and untold stories from their professional careers.
We look forward to welcoming you to Engage!Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Physical fitness....Read more...
The selected individual will be responsible for but not limited to the following obligations:
Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate.
Set-up and install new PC hardware / software, in accordance with recognised procedures and standards.
Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.
Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.
Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.
Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.
Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled.
Provide administrative duties as required by the department.
Entry requirements:
Exceptional customer service skills.
Solid IT troubleshooting skills.
Ability to work well in a team environment across multiple countries/regions.
Good oral and written communications skills and the ability to work under minimal supervision. Ability to develop, maintain, and promote strong internal and external relationships.
Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology.
Experience in Microsoft applications (Excel, Word, PowerPoint)
Conducting research via internet.
Ability to prioritize tasks and efficiently manage time.
Ability to exercise good judgment and effectiveness in working with a high performing team.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to respond effectively to inquiries or complaints.
Candidates must be eligible to work in the country where the position is based.
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:The opportunity to progress within the company.Employer Description:With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fibre, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Initiative,Non judgemental,Patience....Read more...
Fantastic opportunity to work in an engineering company who design and manufacture ultra-high-quality brake, clutch and other automotive components to Motorsport, top OEM and Special Vehicle markets.
This is an amazing opportunity to learn to become a multi-skilled manufacturing engineer.
You will get the opportunity to work in the following departments:
Design Engineering:
You’ll get an insight into using computer software such as Solidworks 3D CAD software, to produce accurate solid models which have been requested from our customers
Our Design Engineers ensure our components are as strong, light and efficient as possible, through accurate design of parts. Design Engineers work in an office environment designing components on computer software
Research & Development:
To stand still is to go backwards, so in research and development we look into the future, developing new ideas, patenting new processes and ensuring the company is always ahead of the competition
As an R&D Technician or Engineer, you will work in the R&D lab carrying out testing of parts, as well as using a computer to record data
Planning:
You’ll see first-hand how highly organised our planning strategy is. Planning is used to manage the coordination of production workflow, and developing and reviewing production plans with other departments
The manufacturing department is led by the work-to plan that the Planning team put together
As a Planner you will be based in an office using a computer
You will need to speak to other departments to ensure that the plan will work and your customers are updated with any changes as this will effect the delivery dates of components made
Quality Engineering (Metrology)
Quality is where we check each component is visibly correct before it is then compared to a mathematically perfect specification. Any part that is found to be outside these requirements that cannot be easily corrected is simply discarded and the whole process starts again
Quality Engineers and Technicians work in a Quality Lab, where there is a mix of hands-on work such as measuring components, and computer-based work
Production Engineering:
Production Engineering is made up of a team of Production Engineers who support the machining and assembly departments
The Production Engineers will provide technical expertise, help with problems on the machines, diagnose and solve problems, ensuring that the machines that make our products are working smoothly and efficiently. We have a wide variety of CNC machines with Fanuc and Heidenhain controls which are operated by our highly skilled CNC setter operators
Production Engineers work on the shop floor and also at a desk with a computer
Training:Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with your employer and Make UK, which are fully paid for, including:
Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company
Advanced Manufacturing Engineering Workplace
Competence Training - in years 2 to 4 in company
Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 1, 2 & 3 on block release to Make UK
In house training in line with your requirements
Further qualifications deemed necessary by your employer
On completion of your studies, you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering and Manufacturing Support Technician
Training Outcome:
Our Alcon Apprentices, once they have completed a 4 year apprenticeship will become fully qualified Technicians or Engineers in their specialism of engineering
We look to promote from within and some of our Senior Managers today came through the Alcon Apprenticeship Programme
If the management route is not for you, then becoming an expert in your line of work is where we aim to get you
Employer Description:Alcon is a designer and manufacturer of ultra-high quality, low volume brake, clutch and other automotive components. We operate in all areas of the industry around the world. Our clients and their requirements are as wide ranging as the products we supply. From tiny brake-by-wire controllers for Formula E racing cars to calipers required to stop 35 tonnes of armoured vehicle, the only factor common to everything we do is our no-compromise approach to engineering excellence.Working Hours :Monday - Friday, 08:00 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
