You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Looking to start a career in IT? Join Evolving Networks as a Service Desk Apprentice. Get full training, support real customers, build technical and people skills, and grow with a friendly, forward-thinking team.
You’ll be part of our service desk team, working alongside experienced engineers who support customers with day-to-day IT and connectivity issues. You’ll learn how to diagnose problems, speak confidently with customers, and use industry tools while building real-world technical and customer service skills.
Your role will include;
Logging, updating, and managing support tickets on the service desk system
Providing first-line support to customers via phone, email, and remote tools
Diagnosing and troubleshooting basic IT, connectivity, and network issues
Escalating more complex problems to senior engineers when required
Communicating clearly with customers to keep them informed of progress
Learning and following internal processes and best practice procedures
Developing technical knowledge through hands-on experience and training
Benefits Include;
30 days annual leave, including bank holidays, with increases linked to length of service
Open, friendly, and supportive working environment
Regular company-funded social events such as curry nights, BBQs, and Christmas parties
Company pension scheme with Royal London
Employee Assistance Programme offering mental health, well-being, and financial support
Bring-your-dog-to-work days
Full training and ongoing support throughout the apprenticeship
Free home internet connection on successful completion of the apprenticeship
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose, and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 12-month apprenticeship, you will have gained your Information Communications Technician Level 3 Apprenticeship Qualification.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.Working Hours :Monday-Friday (08:00-17:00).Skills: Communication skills,Attention to detail,Organisation skills....Read more...
You’ll be part of the Service Desk team, responding to requests and incidents such as:
Providing PCs, printers, and software
Patching network ports and fixing data/phone issues
Troubleshooting standard software (MS Office, SharePoint, ERP/CRM systems) and hardware problems
Assisting with IT infrastructure issues like data outages
Supporting ad hoc IT & Security projects
This apprenticeship will help you understand and develop a strong knowledge of:
Communication networks, IT security, and remote infrastructure
Data protection, privacy regulations, and health & safety
Waste Electrical and Electronic Equipment (WEEE) directiveYou’ll also develop skills in problem-solving, task prioritisation, time management, communication, and customer service.
Training Outcome:Successful completion of the apprenticeship will lead to the Level 3 Infrastructure Technician Standard, which will enable you to apply to be on the register of IT Technicians, confirming SFIA Level 3 professional competence.Employer Description:Renishaw is a global engineering company that designs and builds high-precision technology used in industries like healthcare, transport, and manufacturing. From metal 3D printing to measurement systems, our innovations help make products more accurate, reliable, and efficient.
We work closely with our customers to solve complex engineering and science challenges. Our unique blend of pioneering research and product innovation helps our customers to solve complex engineering and science challenges, meaning we touch billions of lives around the world.
Our Early Careers cohort consists of around 195 Graduates, 203 Apprentices and 58 Placements. You are the people who can make a real difference. By bringing your new and innovative ideas you will help keep Renishaw at the forefront of the industry, and that’s why we invest if your continuous development and success from day one.Working Hours :Monday to Friday, usual business hours (9am-5pm) with an early finish on a Friday.Skills: IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role.
Key Responsibilities
Provide Technical Support: Respond to and resolve technical support requests from business customers, ensuring a high level of customer satisfaction
Troubleshoot Issues: Diagnose and troubleshoot hardware, software, and network issues efficiently, utilising various tools and techniques
Create and Maintain Documentation: Develop comprehensive and accessible technical documentation, ensuring it is kept up to date and useful for team members and users
Adhere to Processes: Follow established service desk processes and procedures to ensure consistent and high-quality service delivery
Collaborate with Team Members: Work closely with team members to handle escalations, share knowledge, and facilitate problem resolution
Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution
Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records
Verify Issue Resolution: Ensure that technical issues are fully resolved and communicate resolution details to the customer
Some of the systems you may be expected to use, administer and help maintain on a daily basis include:
Windows 11/ 10
Active Directory / Microsoft Entra
Microsoft Office 365
Microsoft Azure
Microsoft Intune
Microsoft SharePoint
Microsoft Teams
Business Central / Dynamics 365
Freshservice ITSM
Key Core Competencies and Skills Required:
Wide knowledge of Windows 10/11 operating systems
Excellent communication and customer service skills, both written and verbal
Ability to collaborate and work well with others
Ability to take ownership of work and see it through to completion, both alone and with a team
Strong writing abilities for preparing readable, efficient and actionable technical and non-technical documentation
Attention to detail
Ability to remain calm and organised during major incidents, periods of high workload and urgent work
Empathy of the needs of others, understanding that everyone has different abilities; finding a way to work in a friendly and helpful manner to accommodate said needs
Experience with coding, programming, or scripting (e.g., PowerShell, Python, or similar) is desirable
Location: We are based in Peterborough (PE1 5DD) and although we offer hybrid working, this is at the discretion of the line manager and especially at the start of the apprenticeship, the apprentice must be willing to attend the office for 4 days a week. Therefore, the successful candidate is likely to have a commute of 1hr 15mins or less.Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:
Ongoing employment and career progression
Employer Description:We are The Frontline Group, the UK’s leading retail sales, marketing and distribution company working within publishing and home entertainment. We pride ourselves on our honesty and integrity, we place client value at the centre of every decision we make and are constantly finding new ways to overcome challenges. We are committed to working and developing people who work hard to achieve greatness.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
