1st Line Support Technician - Burton-on-Trent
Join a leading healthcare company dedicated to enhancing patient care through innovative and cutting-edge technology. As our client continues to grow, they are seeking a dynamic and skilled 1st Line Support Technician to join their team.
Position Overview: As a 1st Line Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments. Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk. The ideal candidate will possess excellent communication skills and strong problem-solving abilities.
Key Responsibilities:
Provide first-line technical support to end-users, including troubleshooting microsoft related technology inlcuding Windows 10/11 & Office 365.
Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist in user account management, including password resets and access permissions.
Document technical procedures and create knowledge base articles for end-user self-help.
Collaborate with IT team members to implement and support IT projects and initiatives.
Key Skills required:
Experience using a service desk ticketing system.
Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
Familiarity with Active Directory, Exchange, and basic networking concepts.
Excellent troubleshooting and problem-solving skills with a methodical approach.
Exceptional interpersonal and communication skills, with the ability to interact professionally with users at all levels.
Ability to work independently and prioritize tasks in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be useful.
Salary:
For this position, my client are offering a salary of up to £24,000, plus excellent benefits.
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£28,000 - £35,000 + Benefits
In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role.
Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses based across the South of England, providing every aspect of computer hardware and software support, advice and consultancy to their customers.
Applications for this newly created role are welcomed from individuals looking to build a career within the IT support industry as part of a small friendly team, whilst avoiding the usual commute into the city. Job seekers with a desire to expand their knowledge of ‘hands-on’ IT support that can demonstrate their passion for learning and all things IT, are encouraged to apply.
The ideal candidate will understand the importance of building trusted relationships with customers through delivering a competent, professional service as part of a role in which nothing is too much trouble. This will often involve working on site in occupied commercial or residential premises. As such, discretion, professionalism, respect and the ability to travel across the south-east, are all essential requirements.Key Responsibilities
Work alongside others to provide support, maintenance and configuration solutions.
Support users, server and storage infrastructure including new installations and reconfigurations.
Build an in-depth knowledge of specific technical areas.
Implementation of hardware and services through onsite or remote work
Effectively evaluate the priority of job requests and be able to appropriately judge when to escalate issues in a busy environment.
Take ownership of jobs to ensure issues are logged and resolved in a timely manner and resolutions communicated effectively.
Be able to produce and contribute to technical documentation.
Self-motivated, ambitious and keen to work in teams including non-technical people as well as autonomously.
A general keenness to learn new skills to help take the business forward.
Ability to work under pressure whilst demonstrating a flexible, enthusiastic and hardworking attitude with minimum supervision.
A keen eye for detail and a character with high standards.
Excellent communication skills, both written and oral.
Skills & Experience
A passion for IT and technology.
Excellent communication skills and telephone manner.
Demonstrable customer centric, technical support experience in a client facing/desk side role position.
Great problem-solving skills with the ability to follow processes and procedures, you will be able to prioritise and manage several pieces of work at the same time.
Good knowledge of PC hardware with experience of diagnosing problems.
Experience with Microsoft operating systems (Windows 7/8/10/11/Server OS), Office 365 and cloud-based solutions.
Good knowledge of networking principles
Experience with MS Windows server 2008 - 2019 or Small Business Server product series.
Full UK driving licence.
Experience with MS Windows OS and Apple Mac OSX.
Hardware repairs including PCs, Laptops and Apple Macs.
This is a wonderful opportunity for an adaptable, customer centred 1st / 2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of software and hardware-based solutions to clients throughout the south-east. A competitive salary and benefits package is on offer to the successful candidate, in addition to full training if required. Apply now!....Read more...
