You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. Whether our clients are looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT and this is an opportunity to start a stable career path.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:We are a Managed Service Provider (MSP) offering IT Support, Training, Security and Digital Transformation. We specialise in Small & Medium Enterprise (SME). We understand the issues that small and medium businesses face around technology and are dedicated and passionate about providing the highest level of service to organisations like yours so you can concentrate on running and growing your businessWorking Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.
You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.
This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
Resolution of all support issues and requests via telephone,
Remote Desktop, or desk side assistance.
Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
Assist with installation and maintenance of internal IT infrastructure.
Routine systems administration tasks
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:One-third of the UK’s working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.
Working Hours :Monday - Friday (9:00am -5:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Passion for IT,Troubleshooting,Hardware and Software....Read more...
Create, manage, and update work tickets and complete time worked on the issues
Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services
Escalate issues up the line to the Support Desk Manager for further action as required
Update Client information on internal system
Respond to client enquires to find and fix their problems
Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services using computer components such as RAM, CPU, GPU
Helping resetting passwords internally and externally
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:At Accelerator, we provide a comprehensive selection of services designed to cater to the varied needs of our B2B clients. Whether it's Network Infrastructure or Cyber Security, we are dedicated to delivering customised IT and telecom solutions for businesses of every size. Plus, switching to Accelerator is seamless and hassle-free, ensuring you can quickly benefit from our expertise and support.Working Hours :Monday -Friday – 08:30 am – 5:30 pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
What you’ll be doing as an IT Hub Desk Apprentice:
IT Stock Management: Organise, track, and support ordering of IT equipment
Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes
2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed
Customer Experience: Act as a friendly point of contact and identify service improvements
Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools
Training:
You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided
Knowledge,skills and behaviours as set out in the Level 3 Information Communications Technician Standard
Training Outcome:
Permanent contract with a 18-24 month structured programme
Employer Description:Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to comeWorking Hours :36-hour week over four working days plus one training day Monday - Friday. Exact Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Metro Supply Chain UK are looking for a driven problem solver to join our IT team as a Helpdesk Technician. We are looking for someone with one year’s experience in a helpdesk environment. The person in this role will provide direct support to our business users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers.
Main roles and responsibilities:
Ticket Management & Triage:
Act as the first point of contact for all IT support tickets
Assess, prioritise, and assign tickets appropriately based on impact and urgency
Provide timely updates to users and ensure all issues are logged accurately
Network Administration Tasks:
Create, modify, and disable user accounts across core business systems
Set up user permissions, group memberships, and access rights
Manage users across M365 services to ensure user productivity is achieved
Hardware Tasks:
Perform initial laptop and desktop builds using standard images and configuration procedures
Configure user devices with required applications and security tools
Assist with workstation setup including monitors, docking stations, telephony, and other equipment
Application Support:
Provide first-level support for business applications, including the Warehouse Management System (WMS)
Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors)
Escalate complex application problems to the relevant application support or development teams
Service Desk:
Proactively monitor service desk metrics and contribute to continuous improvement
Identify recurring issues and suggest improvements in processes or documentation
Draft and publish knowledge base articles to proactively help users with common issues
Security, Compliance and Environmental:
Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards
Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001
Communicate any non-conformances within the ISO accredited management system
Health and Safety:
Without compromise maintain a safe and clean work environment
Report any hazards in the workplace to management immediately
Complete all training provided in a timely manner
Customer Service and Our Way Culture:
As a team member, work collaboratively with Metro employees in a team-oriented environment
Have an exceptional customer service attitude
Look for ways to say “Yes” to the customer (internal and external)
Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.Training:The learner will be studying the Improvement Technician Level 3 Apprenticeship Standard qualification. Training Outcome:We would like to see the person in this role progress to level 2 and level 3 helpdesk technicians. Through the skills learned in the apprenticeship, we hope that the person in this role will play a key role in improving processes, strengthening the IT team within the organisation.Employer Description:Metro Supply Chain is a Canadian warehousing company, with offices across England and Wales. With customers in the UK such as Nestle and SodaStream, we make sure supermarkets, online retailers and online shoppers' purchases are stored and dispatched properly.Working Hours :Monday - Friday (working hours can be agreed with the manager).Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Logical....Read more...
Helpdesk & User Support:
Provide first-line technical support via phone, email, remote and in person
Log and manage support tickets using the IT service desk system
Diagnose and resolve common hardware, software, and connectivity issues
Escalate more complex issues to IT Manager and external IT Support
Technical Tasks (Supervised Level 2 Exposure)
Assist with configuring and deploying PCs, laptops, printers, and mobile devices
Support basic network troubleshooting under supervision
Help with user account management (password resets, permissions, access requests)
Assist in maintaining asset registers and equipment tracking
IT Operations & Apprenticeship Learning:
Work alongside IT Manager on small IT and company projects
Maintain good documentation and follow IT policies and procedures
Participate in apprenticeship learning sessions, assessments, and coursework
Apply new knowledge and skills to day-to-day tasks
Potential Exposure to Data analysis and report automation tasks
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:
During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician
Employer Description:Founded as Edwards Brothers in 1909, Edbro has pioneered some of the most significant advancements in the hydraulic industry, including the first tipping body for vehicles and telescopic cylinders. With 53 patents throughout our history, innovation is in our DNA.
Today, we continue that legacy from our 220,000 sq ft, state-of-the-art facility in Bolton, where we design, manufacture, and supply advanced hydraulic cylinder solutions to customers around the world.Working Hours :Monday -Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.00pm. (likely working remotely once a week on release days to be undisturbed)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience,Passion for IT....Read more...
Answer incoming calls and record accurate details.
Raise tickets with clear information and assign to relevant engineer/person.
Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers).
Assist with desktop setup, configuration, and troubleshooting of hardware/software.
Support network installations (TCP/IP) and basic configuration of routers and access points.
Learn and work with business applications (Windows OS, Server, Exchange, Office Suite).
Learn and work with VoIP systems configuration, deployment and troubleshooting.
Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification.
Analyse problems, identify solutions, and implement fixes.
Communicate effectively with internal teams and external clients.
Maintain accurate documentation of processes and ensure timely closure of tickets.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team.Working Hours :Monday to Friday, 9am – 5pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Answering calls to the help desk and taking details into our ticketing system
Assisting your line manager in diagnosing IT issues using remote access software
Keeping tickets up to date with developments etc.
Checking overnight back up of client's systems and reporting any issues the ticketing system.
Setting up new users on Microsoft servers and Exchange servers including hosted servers.
Assisting with on-site installation of PC’s and server projects
Assisting with on-site diagnosing as required
Assisting with mobile phone and high-speed broadband new orders and diagnosing
You will be involved with VPN, CCTV and Hosted Telephony (VoIP) so a great opportunity for the right candidate to gain a wealth of experience
Training:Information Communications Technician Level 3 (A level).Training Outcome:Potential for permanent employment after apprenticeship.Employer Description:PC Docs are an industry leading IT Support company with one goal – to provide reliable, cost-effective professional IT Support Services to businesses of all sizes.
IT infrastructure should support your business and be scalable enough to grow along with you while providing a reliable and robust foundation. For every second a business wastes trying to resolve IT related issues, that business is losing money. At PC Docs, we pride ourselves in providing a high-quality service, expert advice and ensure that the IT equipment and setup you have is appropriate for you. For the times where it does go wrong, you can rest assured our friendly IT support staff are at hand to offer a speedy resolution so you can get back to running your business.
PC Docs has been supporting businesses throughout the UK for almost 15 years, and we like to think we’ve done ourselves, our partners and our clients justice by providing a first-class IT support service. Don’t just take our word for it though, read through some of our client testimonials!
We guard our reputation and always ensure we’re there for our clients when they need us.Working Hours :Monday - Friday 9am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Technical Support (Primary Focus):
Provide 1st line technical support to internal and external customers via phone, email, and ticketing system
Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies
Install, configure, and maintain hardware and software across Windows/macOS environments
Document solutions and maintain the knowledge base
Escalate complex issues appropriately while keeping users informed
Network & Infrastructure:
Assist with wired and wireless network device configuration
Support network troubleshooting and maintenance activities
Monitor system performance and security alerts
Participate in backup and disaster recovery procedures
Projects & Development:
Complete a work-based project addressing a specific technical problem or service improvement
Build a professional portfolio demonstrating your knowledge, skills, and behaviours
Contribute to IT process improvements and documentation
Additional Responsibilities:
Support digital marketing activities (social media scheduling, website updates) as business needs allow
Assist with general office administration tasks
Training:Information Communications Technician Level 3.
One to one coaching sessions every 4-weeks
Group webinars and collaborative learning
Flexible remote learning around your work schedule
Mock EPA assessments to ensure readiness
Support from dedicated training assessor
Training Outcome:You will develop the following skills:
Network fundamentals and IP addressing
Hardware/software installation and configuration
Cybersecurity principles and secure network maintenance
Cloud services, backups, and virtualisation
Ticketing systems and troubleshooting methodologies
Mobile and remote management
Customer service and stakeholder management
Professional presentation skills
Following completion, there is opportunity for the following career progression:
Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles
Foundation for further certifications (CompTIA, Microsoft, Cisco)
Employer Description:Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support.
Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department.
We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.Working Hours :Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm to learn....Read more...
Compliance Technician - Fixed Term Contract- 3 to 6 months - Salary pro rata £42,000 - Moorgate CBW have a new opportunity for a Compliance Technician to support the Engineering Manager for a Critical contract based in Moorgate. The position will deliver a planned and corrective test, inspection and maintenance service to statutory and mandatory building systems and assets at sites in accordance with laid down policy, procedures and safe working practice. To deliver a compliant estate of statutory and mandatory assets and systems in accordance with the appropriate legislative standard, business policy and procedure. As directed by Technical and Compliance Operation. Package & working hoursA basic salary of £42,000 PRO RATAMonday to Friday - 08:00 am - 17:00 pm25 days holiday + Bank HolidaysCompany Pension SchemeExcellent career progression opportunitiesKey Responsibilities: Planning the efficient and effective maintenance of M&E Plant and Equipment.Ensure that Planned Preventive Maintenance is carried out in line with task schedules and industry best practices.Working with the help desk and supervisor, use CAFM to delegate Planned Preventive Maintenance tasks to the team, ensuring optimum levels of service delivery are being achieved.Work closely with key stakeholders to effectively plan subcontracted labour around a busy event schedule.Regularly update the OP18 Maintenance Planner to track progress of assets against target dates.Requesting and reviewing RAMS for all subcontracted work, ensuring contractors are fully competent to undertake their roles.Carrying out inductions and issuing Permits to work for subcontracted labour.Collate information from service reports, identifying remedial works and obtaining quotes to rectify.Track remedial work progress, making sure all necessary authorisations have been obtained from the client for chargeable work.Identify and price extra works/capital spend projects arising from service reports and bring them to the attention of the contract manager.Ensure appropriate control measures are being implemented to ensure statutory, policy and contractual commitments are met. Uploading relevant documents to systems and closing out work orders.Maintaining customer focus within all areas of operational activities, effectively managing relationships with key client contacts.Control of CAFM systems, ensuring all preventative works are captured and status is evident within systems.Updating Logbooks on shared drive and hard folders.RequirementsUp-to-date technical knowledge of Water, fire and environmental control measures, building control requirements, and the Health and Safety at Work Act.Knowledge of certain systems is desirable. (CAFM, MySupplier, E-logbooks)Experience within technical and or hard services is essential.Practical experience must include engineering experience in a similar environment.Excellent verbal and written communication skills.Numerate and computer literate. Experienced with MS Office applications.Incumbents must have a high level of energy, be self- starters and confident in manner.Organised, able to prioritise and deliver within high-pressure, business critical environments.Please send your CV to Archie Reed of CBW Staffing Solutions to avoid missing out on the role!....Read more...
