DUTIES AND REPONSIBILITIES
Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end-user service desk requests and escalating incidents when considered appropriate and necessary to maintain user expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.Proactively help teams across the BFI to use their corporate technology to work smartly and safely, improving productivity, collaboration, and security.
Operational Management:
Build rapport and elicit problem details from service desk customers
Provide first contact support for incoming requests, and prioritise incidents and service requests in a professional manner, aligned to our SLA
Escalate incidents to a suitable technician when required. Work alongside other team members to triage service requests and incidents using an ITIL framework
Record, track, and document the service desk incident-solving process within our ITSM ticketing system, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledge base as needed and provide suggestions for continual improvement
Provide 1st line support resolution for Windows, MacOS and iOS-based devices and systems
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Provide on-site support on a rotating basis from any BFI hub
Perform preventative maintenance, including checking of workstations, printers, peripherals, meeting rooms & AV equipment, and public-facing technology within our venue
Organise and maintain our storage locations and keep our asset database updated
Assist in the secure disposal of retired equipment and maintain accurate records
Provide support for our Multi-Function Devices, including toner replacements, coordinating repairs and related software issues.
Provide basic networking support, including patching, cable runs and diagnosing endpoint connectivity issues
Assist in building, securing, testing and deploying end user hardware, and support the handover process to new and existing staff
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate.
Employer Description:The British Film Institute (BFI) is the UK's lead organization for film and the moving image. It's a cultural charity and distributor of National Lottery funds, dedicated to promoting and preserving filmmaking and television in the UK. The BFI also manages the BFI National Archive, one of the world's largest and most important collections of film and television.Working Hours :Monday- Friday
(9:00am- 5:30pm).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Positive attitude,Motivated,Hard-working,Willingness to learn,Hardware and software,Excellent time management....Read more...
Assist in IT Procurement: Collaborate with the IT team to research and recommend hardware and software purchases, ensuring cost-effectiveness and compatibility with existing systems
User Account Management: Help in creating, modifying, and deactivating user accounts and permissions in various systems and applications, following security protocols
Technical Documentation: Contribute to the creation and maintenance of technical documentation, including user guides, troubleshooting procedures, and knowledge base articles
Basic Network Support: Assist in network troubleshooting tasks, including connectivity issues and basic configurations, under the guidance of senior IT staff
Asset Tracking: Participate in asset tracking and inventory management, ensuring accurate records of hardware and software assets
Software Deployment: Support the deployment of software updates and patches across the organisation, following change management procedures
User Training: Assist in organising and delivering training sessions or workshops for staff and students on IT tools and best practices
Cybersecurity Awareness: Promote cybersecurity awareness and best practices among staff and students, including password management and email security
IT Help Desk Support: Provide front-line support by answering IT help desk inquiries, troubleshooting common issues, and escalating complex problems to senior IT staff
Backup and Recovery: Participate in regular data backup and recovery procedures to ensure data integrity and availability.
Testing and Evaluation: Assist in testing new hardware and software solutions, providing feedback on usability and performance
Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
Training Outcome:
Possibility for a permanent position within this sector upon successful completion
Employer Description:Aims & Values
Highfields School, Matlock, is a growing school with over 1,200 students. It belongs to The EMET Trust which promotes the autonomy of its members and includes the prestigious West Bridgford School. It is a co-educational, day comprehensive school for students aged 11 to 18 years. The school is situated on two sites, 1.8 miles apart, Starkholmes (Years 7 – 8) and Lumsdale (Years 9 – 13).
Our Core Purpose
To be an inclusive, happy community that values every individual and inspires them to achieve their full potential.
Our Aims
To achieve our core purpose and values we aim to:
Respect all students and staff as individualsWorking Hours :Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Key Responsibilities:
Provide 1st line support for IT infrastructure and systems across the organisation
Respond promptly and professionally to help desk tickets, ensuring timely resolution of issues
Assist in the testing of system developments and upgrades, reporting any issues or anomalies
Create, update, and maintain reports to support IT operations and decision-making
Perform routine IT tasks as assigned, ensuring consistency and reliability in service delivery
Collaborate with team members to improve support processes and enhance user experience
Training:Information Communications Technician Level 3.
Training with Milton Keynes College.
Ongoing training, support and development with the employer.
Your learning will take place at the South Central Institute of Technology, which offers benefits such as:
Quality teaching and support
Project-based learning, co-delivered by employers
State-of-the-art facilities with plenty of tech equipment available
Training Outcome:Potential to start building a strong and stable foundation in this industry and grow your skills in this career field.Employer Description:So much more than a distributor:
Madison started back in 1977 as a small bike shop based in West Hampstead, London. Over the last 40 years, the business has transformed itself into the UK’s leading distributor of bicycle parts and accessories.
Madison is the leading distributor of branded cycle components and accessories, angling and power-sports equipment in the UK. Our business continues to grow and we pride ourselves on our reputation within the industry. We offer a supportive and open working environment and we have many long serving employees.Working Hours :Monday - Friday 09:00 - 17:15Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Building and repairing hardware such as laptops or computers
Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries
Answering phone calls and email tickets to provide technical support
Training:
Information Communications Technician Level 3 Standard, CompTIA A+ 1101 & 1102, CompTIA Cloud Essentials+, ITIL v4 Foundation
Based in Plymouth office - PSP, Davy Road, PL6 8BX / Primarily remote training
Two days a month for vendor training and half a day monthly portfolio training
Functional Skills in English and maths if required
Training Outcome:
Higher Apprenticeships: L4 Network Engineer Apprenticeship, Level 4 Cyber Security Technician Apprenticeship Standard
Higher Education: Level 4 HTQ qualifications, University
Job roles progression within Acronyms: Service Desk - 1st Line Engineer
Employer Description:In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield.
Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying to true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future.
- Partnerships: We seek to create long lasting partnerships with our clients that make a positive difference to their business.
- Transparency: We provide an authentic, dependable, and approachable service and we are always transparent.
- Exceeding Client Expectations: We deliver an exceptional experience that goes beyond our clients’ expectations.
- Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for each and every client.Working Hours :Monday - Friday, 9.00am - 5.00pm, shift times may vary depending on support needs and requirements of the businesses.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Motivated,Inquisitive....Read more...
Building and repairing hardware such as laptops or computers
Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries
Answering phone calls and email tickets to provide technical support
Training:
Information Communications Technician Level 3 Standard, CompTIA A+ 1101 & 1102, CompTIA Cloud Essentials+, ITIL v4 Foundation
Based in Plymouth office - PSP, Davy Road, PL6 8BX / Primarily remote training
Two days a month for vendor training and half a day monthly portfolio training
Functional Skills in English and maths if required
Training Outcome:
Higher Apprenticeships: L4 Network Engineer Apprenticeship, Level 4 Cyber Security Technician Apprenticeship Standard
Higher Education: Level 4 HTQ qualifications, University
Job roles progression within Acronyms: Service Desk - 1st Line Engineer
Employer Description:In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield.
Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying to true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future.
- Partnerships: We seek to create long lasting partnerships with our clients that make a positive difference to their business.
- Transparency: We provide an authentic, dependable, and approachable service and we are always transparent.
- Exceeding Client Expectations: We deliver an exceptional experience that goes beyond our clients’ expectations.
- Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for each and every client.Working Hours :Monday - Friday, 9.00am - 5.00pm. Shift times may vary depending on support needs and requirements of the businesses.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Motivated,Inquisitive....Read more...
Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related.
Provide first line fault resolution for all ICT users.
Install new and relocated ICT equipment at sites as directed.
Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures.
Undertake performance monitoring of all hardware and software connected to the corporate network inline with agreed procedures.
Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards.
Provide support to users of the dial-in / remote access services.
Undertake fault finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Providing data, software and hardware, our tight-knit, dynamic team has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally.
You will get the chance to develop your technical skills and help us to improve and mature our support systems as you go. You’ll also work closely with our varied and global customer base – you’ll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America.
What You’ll DoProvide technical support for EarthSense’s Zephyr® air quality monitors directly to customers, by email and by phone.
Investigate, diagnose and solve technical problems and queries, resolving at first call if possible and working closely with senior engineers if necessary.
Log, track and manage customer requests and incidents in the internal support ticketing system, documenting technical issues in detail for later investigation.
Proactively monitor Zephyr fleet health using our dashboard, identifying, flagging, and resolving hardware and sensor faults in the field.
Manage Zephyr testing and logistics to ensure the smooth and timely delivery of quality-assured hardware to customers.
Empower customers by promoting EarthSense online resources and documentation and contributing to these resources where possible.
Who You AreWe’re looking for a driven, enthusiastic candidate with:
Self-motivation and a tenacity to succeed
An eye for detail, careful and diligent with fault diagnosis
A personable, customer-first approach
Comfortable in fast-paced and dynamic SME environment
An interest in technology and learning how things work
Key Skills, Experience and Qualifications Sought:
Excellent verbal and written communications.
Strong problem-solving and analytical skills
Competent in use of standard IT packages such as Microsoft Office.
Working knowledge of basic programming (desirable, not required)
Location: Leicester, LE4 5SP
Please note, this is an office based position and and the apprentice will be required to attend our offices 5 days per week.
Training:Apprenticeship Training to be provided:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:
Continued employment and career development
Employer Description:EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable forecasting, enabling our customers to make decisions to improve air quality for the betterment of human health.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
