Providing 1st line onsite Support to customers and clients
Troubleshooting Hardware issues
Identifying Software issues and providing solutions
Working as part of the help desk team
Assisting with setting up PCs and Networks
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Founded in 2006, Primary ICT Support has one focus, to take away the burden of technology and allowing organisations to harness the creative and dynamic environment that a well managed ICT infrastructure can provide.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Full UK driving licence....Read more...
Troubleshoot and resolve incidents to support our customers on our various hosted service platforms.
Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable.
Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions.
Work alongside experienced engineers with customers to configure enhancements to evolve their Route 101 deployed solutions.
Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers.
Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity.
Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment.
Working on PowerShell and scripts.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.
Employer Description:Outsource the day-to-day management and configuration of your platforms to us so you can concentrate on what matters most - your customers.
More than a service, we view our Managed & Value Realisation Services as a strategic partnership. Our team is committed to delivering ongoing value and long-term success, providing proactive, thorough and responsive service across your entire tech stack using world-class software and a skilled team of people with extensive experience.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
You will be responsible for:
Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Daily checking and backing up of servers
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Updating pages on school-controlled websites where required
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations
Training:Level 3 IT Support Technician, delivered by United Apprenticeships.
The apprentice will complete training on the job from The Hurlingham Academy, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face to face conferences.Training Outcome:On successful completion the apprentice will be qualified as a Level 3 IT Support Technician which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications. Employer Description:The Hurlingham Academy is a very special community.
Ofsted officially recognised our mixed comprehensive school as ‘outstanding’ in March 2024 and inspectors saw that ‘pupils behave exceptionally well and achieve highly.’ Our GCSE results consistently place us in the top 5 United Learning academies and our students have made ‘well above average’ progress for the last six years. This year, a tremendous 85% of students achieved a grade 4 or above in English and maths, with 75% achieving grade 5 or above in the two subjects. At the higher levels, 41% of all students achieved a grade 7 or above in English and maths.
These tremendous results are due to the unique culture that has developed at The Hurlingham Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child and embedding a culture in which every single child matters and must be supported to achieve their full potential. 42% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most economically needy students achieve the best GCSE results possible.
At The Hurlingham Academy, we strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love each subject and enjoy their learning.
Our staff body is a collaborative, close-knit and diverse community that learns together, has fun together and continues on our journey towards all-round excellence for each individual student, year after year. Our staff feel empowered, supported and are provided with the highest-quality professional development.
As part of United Learning, staff at The Hurlingham Academy enjoy enhanced rates of pay, additional planning days, shared curriculum resources, access to subject advisers and networks, 20% PPA time across an average working week, enhanced parental leave, wellbeing support, access to free and confidential counselling support, an excellent CPD offer and career progression opportunities within school clusters.
The Hurlingham Academy is located in Fulham, West London, just 10 minutes from Parsons Green tube station and within a stone’s throw of the River Thames. We welcome visits from prospective applicants.Working Hours :Monday - Friday, 8.10am - 4.10pm. Term time only.Skills: Communication skills,Organisation skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Literacy Skills,Ability to self evaluate,Self-motivated,Flexible approach,Willingness to travel....Read more...
Company Overview
At IITAC, we value providing superior customer service and are committed to the successful operation of our information technology systems. The role of help desk technician will assist our customers with questions and problems concerning computer systems, hardware, and software.
The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, aiming to resolve issues with efficiency and maintaining a high level of customer satisfaction. The role requires excellent problem-solvers with outstanding communication and customer service skills.
Job Purpose
To provide a consistent high level of customer service by providing timely, effective and knowledge-based IT support to all IITAC customers, fielding questions and concerns to provide optimal IT-based solutions.
Objectives
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritise customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with desktop support engineers to provide customers with superior service
Represent IITAC with professionalism and integrity while helping to advance our company mission
Responsibilities
Respond to tech enquiries over the phone, via email, through online chats, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to maintain high level of service
Communicate customer feedback to the appropriate internal team members
Skills and qualifications
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanour with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Personal Attributes
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Training:Day-release training will take place at Burnley College. Training Outcome:Potential for employment on successful completion of the apprenticeship. Employer Description:IITAC provides a comprehensive range of leading edge IT and communications services to companies and organisations, large and small, around the world.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience,Great aptitude for listening,Friendly demeanour,Tech savvy,Eagerness to learn....Read more...
You will be responsible for:
Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Daily checking and backing up of servers
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Updating pages on school-controlled websites where required
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT-related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training Outcome:On successful completion, the apprentice will be qualified as a Level 3 IT Support Technician, which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications.Employer Description:The Elms Academy is a diverse and vibrant community situated on Clapham Common. In 2024 our A level results were ranked amongst the top in United Learning Academies with 36% A*-A and 71% A*-B grades. In terms of GCSE results, a tremendous 76% of students achieved a grade 4 or above in both English and maths, with 59% achieving grade 5 or above in the two subjects. Our progress 8 score was +0.91 which put us at the top of the Lambeth borough.
These results are due to the unique culture and community that has developed at The Elms Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child. There is a culture in which every single child matters, and must be supported to achieve their full potential. Unlike local selective schools, our pupils are from a variety of backgrounds and are mixed gender, meaning that Grammar Stream pupils will learn how to socialise and communicate effectively with others. 41% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most disadvantaged students achieve the best GCSE results possible and thus change lives. All staff at the academy are driven by a strong mission to provide educational excellence to students with the least privilege.
Our results show that The Elms Academy is a place where students from all backgrounds thrive academically and socially in an atmosphere of mutual respect, tolerance and diversity. Our academic approach is for every student in every lesson to enjoy their learning. We strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love their subject through strong personal subject knowledge and a passion for their subject.
The Elms Academy is a close-knit and diverse community that learns together, has fun together and continues on our journey towards all-around excellence for each individual student year after year.
The Academy has cultivated a friendly and welcoming environment for all its staff, with a strong collaborative culture that has community at its heart. Our staff feel empowered, supported and are provided with the highest-quality professional development and effective performance management. We pride ourselves on ensuring that every member of staff is supported to be the best they can in the classroom and to achieve their career aspirations. That helps us to build our own talent pipeline. We have made staff wellbeing a priority by promoting good physical and mental health and listening to the feedback from all staff.Working Hours :Monday-Friday between 8.10am-4.10pm. Term time only.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed
Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed
Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation
Educate users on basic IT concepts and best practices to enhance their productivity and security awareness
Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required
Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process
Windows OS knowledge
Office 365 and Outlook knowledge
Using remote troubleshooting tools
Implementing and cascading new processes
Responding to customers when service issues are detected
Problem-solving and analytical abilities, with a keen attention to detail
Logging and keeping records of customer service issues and solutions in the helpdesk ticket system
Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution
Updating self-help documents so customers and colleagues can fix problems themselves
Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Regular meetings with your training coordinator to monitor progress and well-being
Approximately four on-site assessment visits per year
Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and Maths (if required)
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work-based project and presentation
Portfolio-based interview
Training Outcome:
Service Desk Analyst
Deskside Support Analyst
Employer Description:Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
At Siemens Healthineers Magnet Technology in Eynsham, Oxford, we are a world leader in the design and manufacture of superconducting magnetic resonance imaging magnets for medical applications and we take enormous pride in developing truly innovative technology to produce superconducting magnet solutions of exceptional quality. From concept stage through to product delivery, we aim to continually push technological boundaries, as it is our mission to make MRI systems more widely accessible across the world.Working Hours :Monday to Friday – 09:00 to 16:30Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Interpersonal....Read more...
I.T. Apprenticeship Role with ECC June 2025 As an IT Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new customers’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers. We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
Resolving the initial query to the best of your ability if you don’t need to escalate. recognising when a call is urgent and escalate accordingly, Carrying out configuration and testing of new kit prior to install at customer site
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload; the ability to demonstrate an excellent customer service focus when dealing with clients
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs. Ultimately we’ll work to promote you through the ranks of 1 st , 2 nd and third line support! Our customers are supported from 8:30am – 6:00pm Monday – Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu. In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCE Grade A-C level in both English and maths.Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard
Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :8 am-5 pm pm Monday-FridaySkills: Communication skills,IT skills....Read more...
Recruit4staff is proud to be representing their client, a leading manufacturing company, in their search for an IT Coordinator to work in their leading facility in Nr Oswestry.For the successful IT Coordinator, our client is offering.
Competitive salary £40,000 Per AnnumPermanent position25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each yearParticipation in the Company’s annual bonus schemeDay shifts Monday to Friday, 8 AM to 5 PM (37 hours per week)Death in a service company pension planCompany sick payHealth Care SchemeCycle to Work Scheme
The Role – IT Coordinator:
Our client is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations.We are seeking an IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams.This role offers a dynamic and international working environment where your contributions will directly improve the everyday digital experience of our employees.
End User Service and Support (as part of the global support process):
Working as a 2nd/3rd level end-user support, providing onsite assistance for the Global Service Desk and application teams. Responsible for tracking and resolving incidents, requests, and tasks for the locations and services under your responsibility.Ensuring that our knowledge base is kept up to date. Proposing improvements and enhancements based on experience and feedback from end users.
Infrastructure and Governance:
Maintain CMDB Data and required documentation on infrastructure for the locations of your responsibilitiesProviding hands & feet assist as part of the IT Support ModelResponsible for aligning business needs with the vendors selected by the client, ensuring that the system will follow Technical Standards, Security Policies, ITIL best practices, and global processes.Transfer knowledge and know-how from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. Managing local Internet service providers and mobile carriersAvailable to work out of regular working hours when it is commonly agreed (according to local legislation)
Project Management and Service Coordination:
Participation as a technical specialist in global and regional projects like service deployments, office moves and acquisitions and divestment activities. Participation in agreed governance meetings to represent your responsibility areas.Local invoice reviewerPeripheral procurement
VOIP and MDM
Telephony, VoIP and mobile device support, including device procurement, subscription management and managing the life cycle of the contract with the mobile phone company provider (renewal and negotiations), with approval of the local business manager and line manager
What our client is looking for in an IT Coordinator:
Computer Science diploma, Electronic Engineering, or equivalent job experience - Essential5+ years of experience in technical IT support roles – Essential Knowledge in Windows desktop computing (MacOS is an advantage) – Advantageous Knowledge in Microsoft server and server infrastructure management – Advantageous Knowledge in tablets, mobile phones and telephony (fixed and VoIP) – Advantageous Knowledge in network infrastructure management – Advantageous Fluency in English – Essential ITIL framework knowledgeHaving experience working in a global organization is preferredStrong communication and interpersonal skillsThe ability to ‘step into the end-user’s shoes and the attitude ‘I am here to help you’Willingness to travel frequently – Essential / between branches
Alternative job titles to the IT Coordinator:IT Coordinator, IT Troubleshooter, IT Technician, IT SpecialistThe IT Coordinator is commutable from:Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, MidlandsFor further information about this IT Coordinator role and/or any other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, which is operating as a recruitment agency, agent, agency, employment agency, or employment business.....Read more...
