We are seeking an enthusiastic junior ICT apprentice to deliver managed IT services for Windows and Mac environments. This role offers hands-on learning, combining real-world experience with structured training as part of an 18-month apprenticeship program. The ideal candidate should be passionate about technology, proactive in solving issues, and able to adapt communication to suit the audience.
Key Responsibilities:
Service Desk Support:
Respond to service requests and incidents via phone, in-person, or remote tools
Log and update service tickets with clear and concise informationEscalate unresolved tickets to senior staff as needed
Technical Tasks:
Troubleshoot root causes of issues to prevent recurring problems- Install, configure, and maintain operating systems, applications (e.g., Microsoft 365, Adobe), and hardware (e.g., desktops, printers, and network devices)
Manage IT assets across internal and client sites
Customer Interaction:
Deliver excellent customer service, adjusting technical language to suit client knowledge levels
Communicate effectively to ensure client satisfaction and issue resolution
Process Improvement:
Follow and contribute to the refinement of IT processes and procedures
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate
Employer Description:Factotum provides expert outsourcing solutions for owner-managed businesses, offering services in IT, HR, marketing, payroll, and more. We help businesses focus on what they do best by handling the rest.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Positive attitude,Motivated,Hard-working,Willingness to learn,Hardware and software,Excellent time management....Read more...
Provide technical support for the company's accounting software to clients
Diagnose and troubleshoot software and database issues related to the accounting software
Assist clients with installation, configuration, and updates of the accounting software
Maintain detailed records of support requests, actions taken, and resolutions, via our support desk tool ZOHO
Create and update technical documentation and user manuals
Collaborate with the development team to report bugs and suggest improvements
Ensure high levels of customer satisfaction by providing timely and accurate support
Help monitor and maintain the performance of the accounting software with the aim of suggesting improvements/ideas
Microsoft SQL Server
Assist in the development, maintenance, and enhancement of the SQL Server database that is utilised by our accounting software
Write and optimize SQL queries to ensure maximum/best performance/practice
Strong problem-solving skills and attention to detail
Support data integration and extraction processes (occasionally)
Troubleshoot and resolve database-related issues as they arise. Basic understanding of performance tuning and optimization techniques
Assist in the implementation of data security measures and database access controls
Participate in code reviews and testing processes to ensure the quality of database-related code
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
You could potentially be offered a permanent position at the end of the apprenticeship
Employer Description:You could potentially be offered a permanent position at the end of the apprenticeship.
Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship.
Digital
& IT
creative, data analysis, infrastructure, COmms…ready for an upgrade?
Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business
We drive exceptional, individual and organisational performance through teaching and learning.
Big enough to deliver excellence, small enough to really care.Working Hours :Monday, 9.00am - 5.00pm,
Tuesday, 9.00am - 5.00pm,
Wednesday, 9.00am - 11.00am,
Thursday, 9.00am - 5.00pm
Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Patience....Read more...
You might be the type of person who:
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work
Likes working with tools, helping with DIY projects, or fixing things around the house
Enjoys building models, coding, or experimenting with technology
Loves getting stuck into real-world, practical challenges rather than just learning from books
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected
Travelling to different sites to keep our critical infrastructure in top condition
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College
You'll be required to attend the college on a block release, Monday lunchtime to Friday lunchtime
There will be approximately 10 blocks per year
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities
Alternatively, there are other roles with specialism in power, policy and support
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :37.5 hours Monday - Friday. This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK. Working days TBCSkills: Problem solving skills,Team working,Willingness to learn,Practical....Read more...
You might be the type of person who
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart.
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work.
Likes working with tools, helping with DIY projects, or fixing things around the house.
Enjoys building models, coding, or experimenting with technology.
Loves getting stuck into real-world, practical challenges rather than just learning from books.
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems.
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply.
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected.
Travelling to different sites to keep our critical infrastructure in top condition.
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College.
You'll be required to attend the College on a block release, Monday lunchtime to Friday lunchtime.
There will be approximately 10 blocks per year.
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches.
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities.
Alternatively, there are other roles with specialism in power, policy and support.
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :37.5 hrs, Monday - Friday.
This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK.Skills: Problem solving skills,Team working,Willingness to learn,Practical....Read more...
You might be the type of person who:
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work
Likes working with tools, helping with DIY projects, or fixing things around the house
Enjoys building models, coding, or experimenting with technology
Loves getting stuck into real-world, practical challenges rather than just learning from books
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected
Travelling to different sites to keep our critical infrastructure in top condition
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College
You'll be required to attend the college on a block release, Monday lunchtime to Friday lunchtime
There will be approximately 10 blocks per year
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities
Alternatively, there are other roles with specialism in power, policy and support
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :37.5 hours Monday - Friday. This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK. Working days TBCSkills: Problem solving skills,Team working,Willingness to learn....Read more...
You might be the type of person who
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart.
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work.
Likes working with tools, helping with DIY projects, or fixing things around the house.
Enjoys building models, coding, or experimenting with technology.
Loves getting stuck into real-world, practical challenges rather than just learning from books.
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems.
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply.
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected.
Travelling to different sites to keep our critical infrastructure in top condition.
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College.
You'll be required to attend the College on a block release, Monday lunchtime to Friday lunchtime.
There will be approximately 10 blocks per year.
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches.
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities.
Alternatively, there are other roles with specialism in power, policy and support
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :37.5 hrs, Monday - Friday.
This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK.Skills: Problem solving skills,Team working,Practical,Willingness to learn....Read more...
You might be the type of person who
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work
Likes working with tools, helping with DIY projects, or fixing things around the house
Enjoys building models, coding, or experimenting with technology
Loves getting stuck into real-world, practical challenges rather than just learning from books
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply.
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected
Travelling to different sites to keep our critical infrastructure in top condition
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College
You'll be required to attend the College on a block release, Monday lunchtime to Friday lunchtime
There will be approximately 10 blocks per year
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches.
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities.
Alternatively, there are other roles with specialism in power, policy and support.
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Monday - Friday, Shifts to be confirmed.
This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK.Skills: Problem solving skills,Team working,Practical,Willingness to learn....Read more...
You might be the type of person who
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart.
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work.
Likes working with tools, helping with DIY projects, or fixing things around the house.
Enjoys building models, coding, or experimenting with technology.
Loves getting stuck into real-world, practical challenges rather than just learning from books.
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems.
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply.
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected.
Travelling to different sites to keep our critical infrastructure in top condition.
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College.
You'll be required to attend the College on a block release, Monday lunchtime to Friday lunchtime.
There will be approximately 10 blocks per year.
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches.
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities.
Alternatively, there are other roles with specialism in power, policy and support.
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :37.5 hours, Monday - Friday.
This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK.Skills: Problem solving skills,Team working,Practical,Willingness to learn....Read more...
You might be the type of person who:
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work
Likes working with tools, helping with DIY projects, or fixing things around the house
Enjoys building models, coding, or experimenting with technology
Loves getting stuck into real-world, practical challenges rather than just learning from books
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected
Travelling to different sites to keep our critical infrastructure in top condition
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College.
You'll be required to attend the college on a block release, Monday lunchtime to Friday lunchtime
There will be approximately 10 blocks per year
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities
Alternatively, there are other roles with specialism in power, policy and support
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :37.5 hours Monday - Friday. This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK. Working hours TBCSkills: Problem solving skills,Team working,Practical,Willingness to learn....Read more...
You might be the type of person who
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work
Likes working with tools, helping with DIY projects, or fixing things around the house
Enjoys building models, coding, or experimenting with technology
Loves getting stuck into real-world, practical challenges rather than just learning from books
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected
Travelling to different sites to keep our critical infrastructure in top condition
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 Apprenticeship with Stoke College
You'll be required to attend the College on a block release, Monday lunchtime to Friday lunchtime
There will be approximately 10 blocks per year
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities
Alternatively, there are other roles with specialism in power, policy and support
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Monday - Friday, shifts to be confirmed.
This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK.Skills: Problem solving skills,Team working,Willingness to learn,Practical....Read more...
You might be the type of person who
Enjoys taking things apart and putting them back together- whether it's a bike, a radio, or even a go-kart.
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work.
Likes working with tools, helping with DIY projects, or fixing things around the house.
Enjoys building models, coding, or experimenting with technology.
Loves getting stuck into real-world, practical challenges rather than just learning from books.
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Learning how to install, maintain and repair key power and cooling systems.
Working on low and high voltage systems, alarms, exchange generators, emergency lighting, cooling, and power back supply.
Supporting experienced engineers to keep BT's network up and running - ensuring the UK stays connected.
Travelling to different sites to keep our critical infrastructure in top condition.
Training:
As a Lead Engineering Maintenance Technician, you'll study for a Level 4 apprenticeship with Stoke College.
You'll be required to attend the College on a block release, Monday lunchtime to Friday lunchtime.
There will be approximately 10 blocks per year.
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer, working alongside established colleagues in your respective geographic patches.
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical Engineer, working with other technologies such as refrigeration cooling, pressurisation and high voltage activities.
Alternatively, there are other roles with specialism in power, policy and support.
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Mon- Fri
This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) working with experienced engineers to maintain and test our power infrastructure across the UK.Skills: Problem solving skills,Team working,Practical,Willingness to learn....Read more...
You might be the type of person who
Enjoys taking things apart and putting them back together—whether it’s a bike, a radio, or even a go-kart
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work
Likes working with tools, helping with DIY projects, or fixing things around the house
Enjoys building models, coding, or experimenting with technology
Loves getting stuck into real-world, practical challenges rather than just learning from books
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you’ll be doing:
Learning how to install, maintain, and repair key power and cooling systems
Working on low and high-voltage systems, alarms, exchange generators, emergency lighting, cooling, and Power back supply
Supporting experienced engineers to keep BT’s network up and running – ensuring the UK stays connected
Travelling to different sites to keep our critical infrastructure in top condition
Training:
As a Lead Engineering Maintenance Technician, you’ll study for a Level 4 apprenticeship with Stoke College
You will be required to attend the college on a block release, Monday lunchtime to Friday lunchtime
There will be approximately 10 blocks per year
Training Outcome:
On completion of your apprenticeship, you will become a qualified maintenance field engineer working alongside established colleagues in your respective geographic patches
There are further opportunities to develop your knowledge and skills and over time progress to an Advanced Electrical Mechanical engineer, working with other technologies such as refrigeration cooling, pressurisation and High Voltage activities
Alternatively, there are other roles with specialism in Power Policy and Support
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Mon- Fri 37.5Hrs
This is not a desk job – you’ll be out in the field, travelling in a company van (which we provide), working with experienced engineers to maintain and test our power infrastructure across the UK.Skills: Problem solving skills,Team working,Practical,Willingness to learn....Read more...
You might be the type of person who:
Enjoys taking things apart and putting them back together - whether it's a bike, a radio, or even a go-kart
Has an interest in engineering, mechanics, or electronics and loves figuring out how systems work
Likes working with tools, helping with DIY projects, or fixing things around the house
Enjoys building models, coding, or experimenting with technology
Loves getting stuck into real-world, practical challenges rather than just learning from books
An understanding of basic engineering principles would be preferred.
If any of this sounds like you, this could be the perfect role to turn your skills and interests into a career!
What you'll be doing:
Your role in our team will be to interpret customer requests, from internal and external customers
Provide solutions to the power, cooling and space requirements
You will learn about a wide range of electrical and mechanical equipment and how to build a sustainable and resilient environment in our exchanges across the UK, ensuring our customers have the very best experience
You will be trained to use your expertise and knowledge in AC and DC electrical systems, cooling equipment and cable management techniques, to plan and provision to meet current and future demands of the business
You'll ensure that the BT estate continues to work no matter the circumstances
Working with experienced planning teams within our exchange buildings as well as other environments, you will be required to support the variety of power systems and cooling equipment that ensures our network keeps the UK’s internet working
Training:
As a Lead Engineering Maintenance Technician Apprentice you'll study for a Level 4 apprenticeship with Stoke College
You'll be required to attend the college on a block release, Monday lunchtime to Friday lunchtime
There will be approximately 10 blocks per year
Training Outcome:
You will have developed the skills, knowledge and confidence to join a regional team, planning and delivering network critical infrastructure that supports our national internet and telephone services
Learning is continuous as we develop our sites, adapting to the most modern requirements. Possible career options include a more hands-on role in the Power Teams, larger scale builds with the Major Projects Team or managing governance through our Policy Team
There are also opportunities for leadership roles within the region and nationally for those that aspire to more senior roles within BT
Employer Description:You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.Working Hours :Monday - Friday. This is not a desk job - you'll be out in the field, travelling in a company van (which we provide,) across your London patch. Shifts to be confirmedSkills: Growth mindset,Analytical thinking,Proactivity,Emotional intelligence....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate.
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate, so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up-to-date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders, escalating when necessary, for example, password resets
Support the roll-out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed. Further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long-term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate.
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Overview:
Master data management, drive efficiency and work with cutting-edge revenue systems!
In this role, you’ll help provide our sales teams with accurate and complete prospecting data by consolidating information from a variety of research tools and databases. You’ll gain hands-on experience with industry-leading tools like Salesforce, working diligently and independently to build out increasingly extensive and valid system of record.
Key Responsibilities:
Maintain Accurate Data in Systems of Record:
Undertake research and review database records in detail, working across a variety of online and offline sources to deliver data entry / appendment work at scale (both directly into revenue systems and indirectly into Excel spreadsheets) ensuring an increasingly complete, valid, unduplicated database of prospect and customer account records, encompassing contacts within relevant personas
Client Contracts and product ownership are correct and match with physical Contracts, including important revenue/legal term information
Take corrective actions where necessary to ensure data integrity
Flagging areas where data is consistently corrected to the wider team
Data Reporting:
Develop and provide reports and dashboards to team members, ensuring data is easily accessible and actionable
Make changes to dashboards, reports and list views in order to provide ad-hoc views for users and management
Pull on demand reports as requested
User Management:
Perform user management activities, including creating and maintaining user accounts, roles, and permissions across the revenue tech stack
Documentation:
Assist in documenting existing solutions across our revenue platforms
User Support and Troubleshooting:
Provide day-to-day user support, addressing inquiries and resolving issues promptly
Assist with first line troubleshooting and escalate more complex issues as needed
Escalating tickets to wider team where other skillsets are needed
Requirements:
Passion for Technology: Demonstratable strong interest in technology and continuous learning to stay current. For example, building and maintaining your own computers
Proactive Approach to Problem-Solving: Ability to identify issues and take the initiative to resolve them quickly and efficiently
Attention to Detail: Strong focus on accuracy, ensuring that data and processes are correct and consistent. Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small
Solid Understanding of Microsoft Office Suite: Proficient in using Microsoft Office tools such as Word and Excell for documentation and data processing. Ability to compare datasets using Excel functions strongly preferred
Training:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:
Ongoing employment and career development
Employer Description:At Evotix, we use our 25+ yrs experience to create dynamic EHS and sustainability solutions that empower our customers to protect people’s lives, communities and the planet. Based in Chicago, London, and Perth, we develop technologies that transform management of the world’s most critical environmental, health, safety and sustainability (EHS&S) challenges.
Our commitment to mobile first, human-centric design is what sets us apart. We bridge the gap between people and technology with functional, intuitive software and a team that’s focused on mutual success.
Whether businesses prefer a ready-to-use solution or one tailored specifically to their business, our approach helps transform health, safety, training and sustainability management.Working Hours :Monday - Friday, 9.00am - 5.00pm with 30 minutes for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
