AV Service Delivery Manager – I am looking for someone who lives and breaths the world AV service. This position requires a technical AV VC individual who comes from the AV corporate or residential integration or on site market place. This is not a position based on site this is an office based position. You will need to be a highly organised individual who understands the ins / outs of the world AV service and maintenance. The role will see you being an integral part of the team who can take charge of all aspects of the service department / team and work to help deliver a first class service offering:
Role Overview:
1) Overall responsibility and ownership for customer service levels, client retention, Service Division performance, Service Level Agreement (SLA) and KPI achievement.
2) Management of the Service Team as well as being hands on, approachable and focused on both internal and external resolution.
3) Ownership of the Service Desk strategy. This includes planning, process implementation, improvement and updating, KPI setting and measurement
4) High levels of communication with all clients to ensure good relationships and high levels of customer satisfaction.
5) Creating and delivering weekly reports, regular performance analysis and client specific ticket reports. Metric driven.
6) Deal with any client complaints and manage escalations, where necessary.
7) Manage the process of fault resolution from taking the initial call, tech support, visit coordination, engineer visits with full knowledge of the issues, correct equipment and historical data from any previous visits through to report and resolution.
8) Management of communications to ensure returns, repairs and orders are documented, placed and goods received/delivered in an appropriate time frame.
9) Onboard new clients, including introductions and assignment of dedicated resource to ensure a seamless client experience. This will be achieved by ensure all departments collaborate and communicate on a continuous basis, sharing relevant information and up to date documentation.
If this is the new role that you are craving then please send me your full technical CV to find out more.
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A/V A-V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VC VIDECONFERENCE MTRS MTR CRESTRON LUTRON ILIGHT LIGHTING SOUND CEDIA MDU MDUS SMARTHOME AUTOMATION CONTROL AVIXA AUDIO AUDINATE DANTE QSYS Q-SYS DSP BI-AMP SERVICE MAINTENANCE PREVENTATIVE ITIL SUPPORT BUCKINGHAMSHIRE BERKSHIRE BRKS HERTS HERTFORDSHIRE LONDON OXFORDSHIRE BEDS BEDFORDSHIRE....Read more...
Cleaning Manager - FM Service Provider - Historical Site - Central London - £39k per annum Exciting opportunity for an experienced Cleaning Manager to work for an established Facilities company on a unique site based in Central London. The successful candidate will have a proven track record working in Cleaning Management and can start immediately.Hours / DetailsMonday to Friday08:00am to 17:00pmContract type - Permanent Site basedKey Responsibilities:Responsible for cleaning services directly contracted to the tenant offices and retail units which are predominantly delivered outside normal office hoursResponsible for all services provided to public and non-public washrooms, such as feminine hygiene services, air fresheners, hand cleansing, waste removal and consumablesResponsible for the provision of window cleaning services, its safe delivery and client liaison regarding access and frequencyManagement of waste disposal contractors, accountability of controlled waste, bulk waste Responsible for the management and delivery of all pest control services across the site and the interpretation of monthly reports Responsible for the expenditure and control of assigned budgets for all soft services and payroll ensuring that all operations are delivering value for money and within expenditure parametersContinually monitor the agreed budgets for all soft services ensuring compliance within budget whilst considering any budget variations in preparation for annual budget review Conduct regular team meetings with all staff informing the team of their overall performance Address health and safety issues, undertake Toolbox Talks, induction of new staff and sharing general information regarding the wider business Responsible for the statutory compliance of all soft service operations ensuring that operations are delivered safely and in accordance with the site policiesResponsible in ensuring that all teams are fully resourced in the most efficient manner liaising with corporate HR regarding recruitment, leavers, absence management, discipline and performance management Ensure that the entire facilities services operation achieves a high standard of services at all times, reporting all building faults to the Help Desk for action Meet regularly with the Account Manager (AM) to demonstrate that all operations are delivering the required standardsLiaise on a regular basis with stakeholders and tenants to gauge perception of service delivery and deal with any issues as they arise Capable of managing a team of 40 to 50 cleaners/supervisors Requirements:Waste management and front of house servicesDirectly responsibility for the management and delivery of cleaning operations in a diverseand challenging environmentManaged auditing processes for a range of services and performed to service KPI’sExcellent communication (both written and verbal) and presentation skillsCompetent in the use of IT including all MS Office packagesDemonstrate a proven track record in delivering excellence in the facilities services environmentIOSH qualifiedFinancial management of an equivalent value in budget for staff, contractors and commoditiesRelevant personnel management skills and experienceDirect responsibility for operational H&S compliance Please send your CV to Jordyn at CBW Staffing Solutions for more information.....Read more...
Mobile Contract Supervisor - London and South East - Commercial portfolio - up to 50k plus car/allowance One of the country's most established building maintenance contractors is currently looking to recruit a mobile contract supervisor to work on a commercial maintenance contract covering the across London and the South East. The role will be based from home and will be spent out and about across the client sites. The role will be working predominantly in a hands off capacity but there will be times when you are expected to assist with engineering duties. The role will be managing a team of six engineers across the portfolio and dealing with things such as management of small works, attending client meetings, appraisals and recruitment. Duties and responsibilities:Reporting to the Contract Manager.Support the Contract Manager and lead the portfolio in their absence.Identify and quote for adhoc/extra/minor works across the sites.Responsible for Statutory & Code compliance of all sites, ensuring all sites remain compliant and are operating to the latest Technical and Health and safety guidance.Ensure Planned Preventative Maintenance (PPM) is carried out and ensure all PPM schedules are utilised and the appropriate documents controls are in place and up to date.Ensure compliance with statutory responsibilities and maintain records as required.Provide feedback on team and individual performance and identify development needs, conducting regular 1-2-1 and team meetings and performance reviews.First line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor works.Utilising Help Desk and PPM systems to monitor staff’s performance and ensure service delivery and all SLA’s and KPI’s are met.Review the log books - Each week go through a different log book to ensure it is up to date and holds all the relevant information.Carry out hands on PPM and reactive maintenance as and when required.Attend client meetings.Offer technical support to the client and engineering team.Applicants for the role must be able to meet the following criteria:Electrical, Mechanical or Building Services Engineering. HNC, NVQ Level 3 or Equivalent2391 or equivalent in Inspection and Testing2-3 years Leadership experience combined with good Mechanical and Electrical technical knowledge Proven experience as a Supervisor across multiple Contracts/ProjectsExperience in Inspection and TestingPlumbing and Hot Water Systems L8 Legionella Training Capable of costing and supervising Reactive Repairs and Small Project worksA proven track record of delivery within the M&E Maintenance sectorKnowledge of SFG20 or Equivalent Maintenance SchedulesExperienced in Statutory & Mandatory Compliance Maintenance Records / Certification and uploading onto Service Systems, NICEIC.IOSH Working / Managing Safely, Safe system of Work Procedure – PTW; RAMS etc. Team PlayerComputer LiterateAble to Work on Own Initiative....Read more...
Helpdesk Administrator - NW10 London - £16.00 per hour - Temp to perm Are you an experienced Helpdesk Administrator looking to join a fantastic team?Would you like career progression opportunities and be recognised for your work? If so, read on...Exciting opportunity to work for an established FM service provider situated in NW10 London. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails. In return the company is offering a competitive salary, private healthcare, further training, and the opportunity to work for a great company!Hours of work Monday to Friday 08:00am to 17.00pm 1 hour break Key duties & ResponsibilitiesThe role involves all aspects of Contract support and some Help Desk duties including planning works and liaison with engineers, subcontractors, and clientsReceive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. Booking in a high volume of reactive and PPM tasks in a fast-paced environment.Check and maintain FM Helpdesk InboxPlanning engineers’ days in a logical and cost-effective mannerDistributing jobs to engineers and escalating ongoing situations Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractTo work with the system that supports the Procurement Process, helping to ensure the accuracy and efficiency of data and communicationsRequirements:Previous Facilities & Maintenance Helpdesk experienceCAFM experience Excellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedPlease send your CV to Paige at CBW Staffing Solutions....Read more...
Education Recruitment Consultant is required for an award winning, well establish leading education recruiter based in the Rochester area. You’ll be joining a friendly and lively bunch of recruiters who strive to place the best teaching talent within both primary and secondary schools.
You’ll have a hot desk to kick start your journey, as well has having the full support of your team and Manager to drive business and be the best you!
As a company they take pride in strong relationships with schools and candidates in the county, and they are excited to welcome a new team member to their family-oriented environment.
Education Recruitment Consultant What We're Looking For:
No matter your background, whether you're a sales executive, a teacher, or have previous experience in recruitment , we want to hear from you. If you're looking for a career change into the world of education recruitment, our in-house fast-track program will equip you with the essential skills to become a successful consultant.
Key Responsibilities as Education Recruitment Consultant:
Develop and manage relationships with clients and candidates to ensure exceptional customer satisfaction.
Meet and interview candidates to help them find their dream roles in education.
Conduct business development calls and arrange client meetings with local schools to support their recruitment needs.
Attract and interview candidates, successfully placing them in jobs that align with client requirements.
Work within a dynamic and service-driven environment to achieve revenue in line with corporate and personal goals.
What We Offer:
Competitive starting salary of up to £30,000 p.a. plus unlimited commission.
A rewarding commission structure with up to 20% of billings and yearly accelerator bonus payments.
Quarterly events and annual trips to stunning destinations for our top-performing consultants.
Seasonal events, a summer conference, and the highly anticipated awards evening.
Access to an in-house Learning & Development team dedicated to delivering exceptional training to kickstart your recruitment career and enhance your chosen path.
25 days of annual leave, with the option for uncapped leave for high-performing consultants, offering the potential for more quality time with loved ones.
Additional benefits including a company pension, death in service policy, eye care, discounted gym membership, an employee assistance program, weekly fruit drops, a cycle to work scheme, and much more.
This position is working Monday – Friday between the hours of 7am – 4.30pm with reduced hours during the school holidays. You also must be a driver with your own car as visiting your schools and vetting your candidates thoroughly is a MUST.....Read more...
Job Title: Assistant ManagerLocation: AntwerpSalary: €3300Start: ASAPOVERVIEWThis company is expanding within the EU and their footprint in Belgium is set to expand in 2024 with the addition of their first building in Antwerp set to open in Q2.The role of assistant manager is responsible for the support of the location team and carries personal responsibility for a variety of tasks. The role demands strong operational focus with the ability to support/play an active role in the achievement of our sales and commercial objectives.OBJECTIVES:
Create a proactive. empowering and safe workplace for our colleagues and member through your contribution to our team and values adoptionAchieve, with your team, the location’s balance score card objectives.Provide support and cover as required within your location for periods of leave/absence from community and reception (where applicable)Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.Participate in the growth strategy through sharing of leads, ideas and best practice and new location openings support
RESPONSIBLITIESTrading & Business Performance
Support the achievement of the locations occupancy and average desk rate targets (balance score card) through pipeline management and sales activities.Provide, as defined by reporting schedules accurate weekly, monthly and quarterly reporting to company team colleagues.Work in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.Deliver finance tasks in line with current proceduresManage costs and expenses in line with process and budget
People, Community & Culture
Provide (to your general manager) constructive, candid feedback on colleagues areas successes and challenges to support your general managers development of the location team.Support your general manager in the supervision of the team in line with the staff handbook and associated policies.Assist with recruitment, on boarding and ongoing training of your wider location/company team members.Help plan and deliver cover for all colleagues in your location to ensure colleagues holidays, leave of absence and breaks are planned for, using agreed company leave approval process.Undertake assigned training (both mandatory and development based) as prescribed via learning management.Take part in the creation and delivery of the locations community events programming including the planning and operations of events
Safety, Compliance & Operations
Take part, as agreed with your general manager in regular routine of contact with your members. Capture all feedback shared using the established channels including duty management log.Manage action planning of member survey feedback and other feedback channelsCapture, report and escalate where appropriate all member issues, ensure progress/action is reported back to the member (using company tools and agreed process)Ensure member onboarding and offboarding process is managed across all relevant systemsEnsure brand standards are adhered to across the location, conduct walk rounds and audits as required.Manage relationships with building suppliers/third parties in a professional and collaborative manor, in accordance with the SLA terms (where applicable) using agreed reporting and escalation tools.Work with your general manager and on-site colleagues to ensure compliance in the use of shield safety and all aspects of the companies compliance with health and safety policy.Conduct and oversee daily/weekly/monthly checks as prescribed by Shield safety.Act in compliance with our virtual office (VO) licence agreement checks and processManage the process of purchasing in compliance with the PO system and purchasing policyManage your expenses, and those of your team in accordance with the company policyEnsure compliant use of company systems from yourself and the team, work to address/resolve any reported issues to ensure standards are met and maintained across the teamUphold all policies and procedures as outlined (subject to change).Speak English, Flemish is a bonus
....Read more...
Education Recruitment Consultant is required for an award winning, well establish leading education recruiter based in the Bedford area. You’ll be joining a friendly and lively bunch of recruiters who strive to place the best teaching talent across the various areas which include: Buckinghamshire, Oxfordshire and Cambridge within both primary and secondary schools.
You’ll have a hot desk to kick start your journey, as well has having the full support of your team and Manager to drive business and be the best you!
As a company they take pride in strong relationships with schools and candidates in the county, and they are excited to welcome a new team member to their family-oriented environment.
Education Recruitment Consultant What We're Looking For:
No matter your background, whether you're a sales executive, a teacher, or have experience in building and leading your own team, we want to hear from you. If you're looking for a career change into the world of education recruitment, our in-house fast-track program will equip you with the essential skills to become a successful consultant.
Key Responsibilities as Education Recruitment Consultant:
Develop and manage relationships with clients and candidates to ensure exceptional customer satisfaction.
Meet and interview candidates to help them find their dream roles in education.
Conduct business development calls and arrange client meetings with local schools to support their recruitment needs.
Attract and interview candidates, successfully placing them in jobs that align with client requirements.
Work within a dynamic and service-driven environment to achieve revenue in line with corporate and personal goals.
What We Offer:
Competitive starting salary of up to £30,000 p.a. plus unlimited commission.
A rewarding commission structure with up to 20% of billings and yearly accelerator bonus payments.
Quarterly events and annual trips to stunning destinations for our top-performing consultants.
Seasonal events, a summer conference, and the highly anticipated awards evening.
Access to an in-house Learning & Development team dedicated to delivering exceptional training to kickstart your recruitment career and enhance your chosen path.
25 days of annual leave, with the option for uncapped leave for high-performing consultants, offering the potential for more quality time with loved ones.
Additional benefits including a company pension, death in service policy, eye care, discounted gym membership, an employee assistance program, weekly fruit drops, a cycle to work scheme, and much more.
This position is working Monday – Friday between the hours of 7am – 4.30pm with reduced hours during the school holidays. You also must be a driver with your own car as visiting your schools and vetting your candidates thoroughly is a MUST.
....Read more...
