Help Desk Manager Jobs Found 6 Jobs, Page 1 of 1 Pages Sort by:
Front Desk Manager - 5* Hotel
Front Desk Manager – New York, NY – Up to $75kWe are collaborating with a prestigious, luxury hotel in New York City. They are seeking a experienced Front Desk Manager to help lead front desk operations and ensure memorable guest experience while maintaining high service standards.Benefits: Competitive Salary, $60,000 to $75,000401k plan and paid time offComprehensive health and wellness benefitsOpportunity to join a top luxury company! Responsibilities: Oversee day-to-day front desk operations to ensure smooth and efficient serviceLead, train, and schedule front desk team members to maintain high performanceAddress guest concerns promptly, ensuring a seamless and satisfying experienceCoordinate with all departments to uphold luxury service standards across the property What they are looking for: Experience managing front desk operations in a luxury or 5-star environmentStrong leadership skills in training, scheduling, and team developmentExcellent guest service and problem-solving abilitiesEffective communicator with cross-department collaboration experience If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out! ....Read more...
IT Service Desk Officer / Help Desk Support
Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do - will do’, enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35. This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential Previous commercial 1st Line Help Desk or IT Support experience Experience of installation, configuration and troubleshooting of systems, network, and hardware issues. Windows 10/11 desktop support Microsoft Office 365 Active Directory administration Some general networking skills to include TCP/IP Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host PC/Laptop Hardware Support Desirable Virtualisation (Hyper-V ideally, but also Citrix or VMware) Windows Server 2012/2016 Anti-virus and backup solutions SharePoint Telephony & Mobile Devices CRM software Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc. Any suitable certification, Microsoft, ITIL, PRINCE2 or similar. As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment. This is a hybrid role split equally between home and an office in Kent. Apply now to find out more. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Care Office Administrator Apprentice
Key Responsibilities: Answer telephone calls and respond to email enquiries in a professional and timely manner Support with maintaining accurate records of service users and carers Assist with preparing and updating staff rotas and schedulesFile and manage documents, including care plans, compliance records, and training certificates Help with data entry and updating the care management systemSupport recruitment administration (e.g., application tracking, interview bookings) Ensure confidentiality and data protection is upheld at all timesProvide general office support, such as photocopying, printing, and ordering supplies Greet visitors and assist with basic front-desk duties Participate in team meetings and staff training Undertake tasks as directed by the Registered Manager or Sensor Administrator What You’ll Learn: Administrative processes in a regulated care environment Effective communication with clients, families, carers, and professionals Use of care sector software systems and scheduling tools Time management, prioritisation, and customer service skills Understanding of CQC standards and documentation practices Requirements: Essential: Willingness to learn and work in a busy care setting Good verbal and written communication skills Basic IT skills (Microsoft Office, email, typing) Reliable, punctual, and well-organised Friendly and professional attitude Commitment to completing the apprenticeship programme Desirable: Previous experience in an office or care environment GCSEs in English and Maths (Grade 4/C or above) or equivalent Training:The apprenticeship training will be delivered by Sandwell College who will support you throughout the programme. Training will take place in person at your place of work, you will not be requried to attend college (unless there is a requirement for you to retake functional skills).Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for permanent employment within the business in an administrative or coordinator role.Employer Description:A Domiciliary Care Service Desired Care 4 U is a registered domiciliary care agency that provides additional support to customers with their day-to-day life. We are here to help customers with daily tasks such as personal care, preparing meals, medication support and other activities that allow them to maintain their independence and quality of life. Our experienced caregivers strive to deliver social care to customers in the comfort of their own homes while maintaining their privacy at all times. Being an inclusive agency, we cater to individuals from a variety of racial and cultural backgrounds. Our support services include Learning Disabilities, Physical Impairments and Sensory impairments, older adults, Mental Health, complex needs, Autism and children from the Leaving Care team. We also help with Social, Physical, Domestic and Personal Care. Desired Care 4 U also encourages and facilitates customers to engage with their communities by providing companionship and assistance for outings and social activities. By promoting social interaction and involvement, customers can experience a sense of belonging, leading to a more enriching and fulfilling quality of life.Working Hours :Hours to be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Mobile Contract Supervisor
Mobile Contract Supervisor - Central London - Commercial portfolio - up to 55k plus travel One of the capital's most established building maintenance contractors is currently looking to recruit a mobile contract supervisor to work across a number of high end blue chip commercial maintenance contracts covering Central London and the City. The role will be based from their Central London head office and time will be spent out and about across the client sites. The role will be working predominantly in a hands off capacity but there will be times when you are expected to assist with engineering duties. The role will be managing a team of four engineers across the portfolio and dealing with things such as management of small works, attending client meetings, appraisals and recruitment. Duties and responsibilities:Reporting to the Regional ManagerSupport the site managers and lead the portfolio in their absenceIdentify and quote for adhoc/extra/minor works across the sitesResponsible for Statutory & Code compliance of all sites, ensuring all sites remain compliant and are operating to the latest Technical and Health and safety guidance.Ensure Planned Preventative Maintenance (PPM) is carried out and ensure all PPM schedules are utilised and the appropriate documents controls are in place and up to date.Ensure compliance with statutory responsibilities and maintain records as required.Provide feedback on team and individual performance and identify development needs, conducting regular 1-2-1 and team meetings and performance reviewsFirst line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor worksUtilising Help Desk and PPM systems to monitor staff’s performance and ensure service delivery and all SLA’s and KPI’s are met.Review the log books - Each week go through a different log book to ensure it is up to date and holds all the relevant information.Carry out hands on PPM and reactive maintenance as and when requiredAttend client meetingsOffer technical support to the client and engineering teamApplicants for the role must be able to meet the following criteria:Electrical, Mechanical or Building Services Engineering. HNC, NVQ Level 3 or Equivalent2-3 years leadership experience combined with good Mechanical and Electrical technical knowledge Proven experience as a Supervisor across multiple Contracts/ProjectsCapable of costing and supervising Reactive Repairs and Small Project worksA proven track record of delivery within the M&E Maintenance sectorKnowledge of SFG20 or Equivalent Maintenance SchedulesExperienced in Statutory & Mandatory Compliance Maintenance Records IOSH Working / Managing Safely, Safe system of Work Procedure – PTW; RAMS etc. Team PlayerComputer LiterateAble to Work on Own Initiative ....Read more...
Digital PR Specialist
Drive impact with Digital PRWe are a new kind of cross-border agency with remote work at our core. We believe that great talent shouldn't be confined to a fixed desk, a rigid 9-to-5 schedule, or a long, exhausting commute. In our view, people thrive when they’re trusted to deliver exceptional work without micromanagement or the constraints of a traditional office job. This flexibility allows them to spend more time doing what they love—whether that’s walking their dog, enjoying time with family and friends, backpacking across Southeast Asia, or pursuing personal passions.The role:This is not a typical Digital PR role. As a Digital PR Specialist, you’ll play a key role in developing and executing PR and news generation strategies across diverse clients, industries, and markets. You’ll take ownership of campaigns, ensuring client KPIs are met while also contributing to new business, competitor research, marketing initiatives, and international expansion. This is a chance to be part of a dynamic, remote-first team, helping to build a global digital strategy from the ground up while growing alongside the company in a fast-paced environment. Required Skills & Experience2+ years’ experience, in-house or in an agency environmentGood understanding of the UK media landscape, news agenda and principles of news generationHave a strong understanding of the global media landscapeA strong level of verbal and written communication and copywriting (press release) skillsMust have some experience within Digital PR and Outreach either client or agency side, with existing relationships with PR/media contacts and influencersThe ability to build long lasting and strong relationshipsHave existing experience of strategy, promotion and seeding of client work across socialAbility to work under pressure to meet deadlinesA progressive understanding of SEO, particularly related to off-page SEO factorsA good understanding of how Digital PR is measured and the ability to explain results to clientsA creative thinker who works well in groupsMethodical, organised (working across multiple projects), with high attention to detailA go getter – someone who can own their projects, confidently bring new ideas to the team, feels comfortable to pitch to clients and provide counselDemonstrates initiative throughout their work – responding to clients in a timely manner, taking on their own research where appropriate etcProven track record of Digital PR campaign experience a bonus – examples of highly authoritative backlinks generated to client campaigns in top-tier media.Ability to assess the value of an earned media opportunity from an SEO point of view.Familiar with SEO tools such as: Majestic SEO, SEMrush, Ahrefs.Familiar with a variety of Digital PR/Outreach tools such as: Buzzstream, ResponseSource, HARO, Roxhill, MuchRack, Meltwater, CoverageBook, etc.A keen interest in technology, especially artificial intelligence (AI)ResponsibilitiesDeliver regular high-quality backlinks by researching, devising and executing digital PR and outreach campaigns.Research and contact websites that can provide back-link opportunities to clients.Write press releases, by-lines, case studies and other press material.Send out press releases and contact journalists with stories and content.Follow up with journalists over phone, email and social channels.Build relationships with journalists and the media in a range of industries using a variety of tools.Build relationships with influencers across various industriesWork closely with the wider team to make sure we create impactful PR strategies.You’ll create and research stories, strong media lists and monitor news and search for coverage opportunities.You will get to know your clients, developing detailed knowledge of their businesses and sectors.You will get to know your clients’ competitors, developing an overall knowledge of their PR activity and tactics.You will be proactive and work towards proactively seeking media opportunities for clients outside of any planned work.Use social media to help you grow your media relations, skill set and understanding of the industry.You’ll attend and contribute to regular brainstorms and come up with brilliant, creative and innovative ideas for your clients.Gain exposure to the technical aspects of SEO to help develop your understanding of search engines.Keep the senior team and your manager up to date on results and struggles.Completing performance reports (PR, marketing, and social media)Software skills:Cision/Roxhill/MuckRack/ResponseSource/HARO (important)Media and Social media monitoring tools (important)Excel, PowerPoint, Google Sheets/Docs/Slides (essential)Answer The Public, ahrefs, Semrush (useful)ChatGPT + Perplexity (useful)Benefits:A salary of £25K-30K depending on experience.25 days of holiday in year one (plus bank holidays)3-4 company off-sites per year (including one abroad)Fully remote role (based in the UK)MacBook, mouse, keyboard, additional screen.Option to work from a shared office/co-working space twice a week. ....Read more...
Global ERP Development Manager
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Global ERP Development Manager Globally manages the ERP development staff of the IT department. In addition, continues to perform development work, when necessary, while serving as the leader of the team. Provide leadership and management to the global ERP development staff, while supporting the definition, analysis and implementation of information systems and business solutions. This support includes both global business processes and global IT solutions. Essential Duties and Responsibilities: Demonstrate strong leadership while working with the global IT development staff, end-users, IT management and business analyst team members, while supporting the implementation of strategic information systems and business solutions that support the operational needs of the business. Provide management of global IT resources (primarily the development staff) and other project team members for the implementation of information systems and business solutions. This includes responsibilities associated with day-to-day project management, such as, but not limited to project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc. Manages consultants, contract programmers, interns, part-time clerical assistance, and business team members, as needed. Provide guidance to, and support IT professional development of, the development staff by day-to-day management of project personnel, setting and monitoring annual performance objectives and conducting performance reviews, training, (formal and informal OJT). Perform analysis and development duties and activities. Provide overall development support in the implementation of new ERP application software packages, package modules and new releases upgrades. Projects may be global and cross-divisional and can be solely business re-engineering and/or IT. This support should be of the highest quality, on-time and within budget. Plans and schedules development projects and staff assignments. Coordinates the scheduling of work with the other IT departments, including business analyst and technical teams, as well as the business community. Assist in the identification of multiple alternatives and objectively evaluate each for the best solution balancing both business needs and cost benefits. Demonstrate strong formal and informal communication skills including written, oral and team. Reads, writes, and communicates fluently in English. Other duties may be assigned, as necessary. Additional Job Functions: (Other Less Critical Job Activities) Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics. Managerial Responsibilities: This position has a staff of global, professional IT analysts and/or developers as direct reports and is the final decision maker on hiring and terminating. Also provides direction and management to project team members, consultants, contract programmers, interns, and temporary help, as required. Management includes work assignments, discipline, quality/performance reviews, training, and scheduling. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality, ability to manage multiple concurrent projects/tasks. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College degree in IT is required. Practical Work Experience Required: 8 - 10 years of applications programming experience. 8 - 10 years of systems analysis and design experience. 5 - 7 years of experience in project management skills. 5 - 7 years of experience in managerial project leadership and/or overseeing the work of project team members is preferred, but not required. Read, write, and communicate fluently in English. Special Knowledge and Skill: Demonstrates leadership and management abilities. General knowledge and understanding of business operations. In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In-depth knowledge of the SAP S/4HANA application software and SAP BTP (Business Technology Platform), including its functions and capabilities, installation, and support requirements. Additional application software systems and technology platforms are a plus, such as Avalara, Goplicity, Vertex, Readsoft, Easysoft, Screen Personas, Liquid UI, etc. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Excellent communication skills. Working knowledge of multiple computing platforms. Working knowledge of multiple relational databases. Working knowledge of IT communication networks. Analytical Abilities: Requires an elevated level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT solutions. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write formal business correspondence and specification documents. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and vendors. Must be able to read, write and communicate fluently in English. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Technical Skills: Must be highly skilled in the use of personal computers. This includes proficient use of Microsoft Office 365 applications, such as, but not limited to, Outlook, Word, Excel, PowerPoint, Visio, Teams. Proficiency with, but not limited to, SAP Applications and Databases, Development Tools and Integration Components, SAP BTP (Business Technology Platform), ABAP, SQL, CDS Views, Java, JavaScript, SAPGUI, Eclipse, Adobe Forms, Adobe Live Cycle Designer, Smartforms, SAPScript, S/4HANA, SD, FI/CO, MM, PP, EH&S, PM, CS, QM, TMS, SCM, WM, EWM, BW, APO, GTS, EDI, IDOC Analysis and Development, SAP Fiori Apps, SAP Netweaver Gateway, Web Services Design and Development, API/BAPI Design and Development, Custom Development for BADIs, Enhancements and User Exits, SAP PI/XI, Business Explorer, Liquid UI, Debugging and Tracing Utilities, HTML, XML, SAP Workflow, Technical Specification Design. Working knowledge of, but not limited to, Microsoft Windows, Microsoft Azure, Microsoft SharePoint, Microsoft Power BI, Microsoft Power Platform, Microsoft PowerApps, Microsoft Flow, Linux, Web Browsers and VPN clients. Basic understanding of IT communication networks. Certificates, Licenses, Registrations: None required but would be helpful. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone. This position will be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions. Works from home and/or in an office environment with controlled climate and quiet conditions. (80 - 100%) Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...