Help Desk Manager Jobs Found 19 Jobs, Page 1 of 1 Pages Sort by:
Permit Officer
Working as part of the Street Works Team, you will be: Providing support in coordinating all works and events affecting the carriageways and footways on all Roads. Providing support in ensuring the organisation carries out its Network Management Duty under the Traffic Management Act 2004. Ensuring the Streetworks register is maintained and represents a true and accurate picture of works on the highway in Lewisham. Playing a key role in achieving aims of continuous improvement in journey times, journey time reliability and customer satisfaction. Responsibilities To validate and check all permit applications and notices submitted to Lewisham’s Streetworks Register using Street Manager and Confirm. To validate and check all geographical information on permit applications. To check all works against Section 58 and 58A restrictions, where possible resolving conflicts. To check all works against road designations, special events database and engineering difficulties. To check all works against parking restrictions and ensure applicant follows appropriate process for any suspensions necessary. Enter permit applications and notices not submitted by third parties direct to Street Manager. To proactively assess incoming notice/permit applications and where necessary disseminate information to team members for further investigation/action. Ensure information on all granted permits is correct before sending. Ensure information on all permit refusals is correct before sending. To validate and check all start works and works clear or closed notices. To validate and check reinstatement information, ensuring data is consistent with permit. To issue Fixed Penalty Notices, recording and collating information to endure fine is correct. To issue S50 licences and manage associated administration and deposit refunds. Manage the administration process to create, where required, collate, check and distribute the performance indicators required for The London Permit Scheme. Liaise with senior officers throughout the organisation. Maintain good communications with the public, officers of other authorities, government agencies, police, utility companies, London Buses, consultants and contractors. Attend meetings taking minutes as appropriate. Resolve issues raised concerning the Streetworks and Permitting part of the Confirm System, raising help desk calls with the supplier or the Lewisham I.T. help desk as required. Maintain appropriate knowledge of current standards and legislation relative to the work of the service. Assist in ensuring compliance with statutory and legal requirements. To record and file accurately correspondence and technical documents. To provide support on specific policy, corporate and service plan areas as assigned, To carry out other general administration work as may be required. To undertake any other duties as required within the scope of the post. Required A good knowledge of computer systems, ideally of a Streetworks system such as Confirm and the Street Manager System. Detailed knowledge of the London Permit Scheme. Detailed knowledge of the current Health and Safety code and Chapter 8 of The Traffic Signs Manual. Good communication skills. Analytical and problem solving skills. Experience of dealing effectively with utility companies and highway maintenance contractors. Experience of the street works system Street Manager and ideally Confirm. If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
Dining Room Manager
Dining Room Manager – Washington, VA – Up to $110kWe’re teaming up with a luxury inn that’s all about unforgettable food, warm hospitality, and cozy charm—all wrapped up in a stunning setting. Picture world-class dining, genuine smiles, and an experience that’s as welcoming as it is refined. We’re on the hunt for a Dining Room Manager who’s passionate about great service and ready to help create magical moments for every guest.Perks and Benefits Considering a move? Relocation support is available to help you settle in smoothly.Join a team delivering unforgettable experiences in a world-class hospitality setting.Competitive extended benefits including – health, vision and 401K The RoleYou will be working closely with the Restaurant Manager and act as the leadership’s representative on the floor, overseeing all aspects of the guest experience. Serving as the face of the establishment, you will advocate on behalf of guests to ensure every visit is transformative, restorative, and memorable. Key responsibilities include tracking repeat guests and driving new business opportunities. You remain attentive to guests’ needs and sensitivities, proactively addressing any concerns to make sure every guest feels genuinely welcomed and cared for—just like a gracious host welcoming visitors into their home.What they are looking for: Passionate about food and wine, with solid knowledge in both.Proven experience in luxury dining operations, including leadership roles.Experience as a Table Captain, Concierge, or Front Desk Manager is seen as an asset.Level 1 Wine Certification a must!Knowledge of conducting labour cost and loss prevention. If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com – declan@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out! ....Read more...
IT Apprenticeship
Provide first-line technical support and advice to staff and students, including logging and resolving service desk calls. Monitor and manage network performance, escalating issues as necessary to ensure service continuity. Manage device bookings, such as Chromebooks, and assist with the allocation of IT resources. Report and coordinate incidents requiring third-party support, following agreed escalation procedures. Ensure IT support requests are handled efficiently, monitoring queues to meet service level agreements (SLAs). Assist with IT asset changes, ad hoc projects, and additional tasks as requested by the Network Manager. Maintain a clean and organized workspace and participate in apprenticeship-related training and assessments. Training:Full training and support will be provided by your workplace mentor and from the Baltic team.Training Outcome:Possible progression upon completion of the apprenticeship.Employer Description:Baltic Apprenticeships is working with The Good Shepherd Trust to help them recruit their next IT Apprentice. The Good Shepherd Trust is a multi-academy trust supporting 23 schools across Surrey and Hampshire, including both primary and secondary schools. The trust is committed to fostering collaboration between schools, sharing common values and goals, and providing strong support networks for staff and students. The IT Apprentice will provide first-line technical support, manage IT resources such as Chromebooks, monitor network performance, log and escalate incidents, and assist with IT projects. This role offers an excellent opportunity to gain hands-on experience, develop technical skills, and benefit from the trust’s professional development programs to support future career growth. In this role, you’ll work towards your Information Communication Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.Working Hours :Monday to Friday, 8:00am - 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working ....Read more...
Head of Sales
Head of Sales Borehamwood Up to £100K + Commission + Car + Healthcare We’re working with a long-established and highly respected business that has been a leader in its field for nearly 30 years. With its own design and manufacturing capability and a strong global distribution network, the company has ambitious growth plans and is now looking for a Head of Sales to drive its next stage of expansion. This role would suit an experienced Senior Business Development Manager, Sales Manager, or existing Head of Sales who is ready to step into a senior leadership role with real influence. Reporting directly to the Managing Director, you will initially split your time between hands-on business development and sales leadership. This structure is designed to help you gain a deep understanding of the sales process, products, systems, and customer base before transitioning fully into a strategic Head of Sales position. The Role: Managing the full sales cycle, from lead generation through to closing. Developing and maintaining strong relationships with partners, dealerships, and distribution channels. Identifying opportunities to increase market share and presenting tailored solutions. Leading, coaching, and mentoring a team of Business Development Managers. Setting targets, reviewing performance, and driving accountability. Developing and executing sales strategies to achieve ambitious revenue growth. Overseeing forecasting, pipeline management, and performance analysis. You: Proven success in phone-based, desk-based, or telesales, ideally in a high-volume environment. Experience leading and developing a sales team with a hands-on, data-driven management style. Strong track record of business growth through new client acquisition. Experience working with dealers or distributors (highly desirable). Comfortable working in an SME environment and directly with a Managing Director. Strategic, commercially minded, and eager to step into senior leadership quickly. Package & Benefits Up to £100,000 basic salary Commission (circa £25,000 OTE) Company car Private medical insurance 33 days holiday (including bank holidays) Pension scheme Free parking on-site Regular company social events Casual dress code By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Apprentice Technical Services Officer
Contribute as required to the successful completion of IT Projects in line with the IT Managers direction. In line with IT Project requirements or standard Helpdesk procedure: Learn about and assist in the configuration and deployment of End User Hardware (Computers / Smartphones / Tablets / Printers) Learn and demonstrate the necessary skills and behaviours needed to effectively operate, secure, maintain and troubleshoot the company’s fleet of End User Hardware (Computers / Smartphones / Tablets / Printers) Become conversant in, deploy and maintain the company’s suite of End User productivity and security tools and services (e.g Microsoft 365, Knox, Sentinel One) within a Microsoft based desktop environment Learn about and assist in the administering of the company Identity solutions (Active Directory, Microsoft Entra) Learn to respond to requests for IT support in accordance with Help Desk procedures, priorities, SLAs and best ITIL practice to First Line Support level using well spoken English and / or coherent written grammar documenting as necessary along the way Learn to apply structured techniques to common and non-routine problems, selecting the appropriate tools and troubleshooting techniques along the way in line with organisational guidance Learn and acquire a working knowledge of a range of cabling and physical connectivity devices (both wired and wireless) along with the networking protocols they are used with Learn about and maintain an up to date and accurate record of hardware, software and related documentation Take part in meetings, supervision, training and other events to assist with your development, as requested by your line manager Undertake a development programme leading to a recognised apprenticeship qualification Carry out any other duties that are within the scope of the post which could also be requested by the line manager or Head of Service Keep up to date with current industry trends and emerging technologies Training: Information Communications Technician Level 3 Apprenticeship Standard Training Outcome: At ICTS UK and Ireland Ltd we are proud that a large proportion of our senior management team have progressed through our organisation having started in operational or junior roles We value our people and are keen to utilise the Apprenticeship scheme to create and nurture the next generation of talent for our business The IT Apprentice will be motivated by a longstanding career in IT and with ICTS and should be excited by the prospect of studying towards their professional qualifications The long-term strategy for this role is for the IT Apprentice to complete their Level 3 qualification and continue to advance through the levels while also progressing within the department as suitable opportunities become available Employer Description:ICTS specialises in the provision of security services. We serve more than 120 private and public sector organisations across the UK. Our operations are extensive and diverse, ranging from a one-person security operation for luxury boutiques to a thousand-strong team working for multi-national organisations. From the protection of airports to financial institutions, critical national infrastructure to colleges, ICTS has the experience, resources and knowledge to offer a complete security solution.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Cambridge
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SEO when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Friday, 08:00 - 16:30Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - North Shields
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, and standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of well-being in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients, whether in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors' book is signed. Booking and amending appointments, answering the phone, and updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails are responded to. Accurately update and protect patient information, including in the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointment books are kept as full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the clinical team and practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy. Record lab work when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the practice manager. Organise stock supplies and control for reception. Remove any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day) Ensure that the toilets are checked daily and are clean and tidy, and that they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changing operating environment. On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday, Wednesday, Friday (08:00-17:45).Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Durham
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday,Tuesday,Thursday,Friday (08:15-17:30).Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Sheffield
As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be the Best We Can Be, Do the Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings IND01Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday, Wednesday & Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Bolton
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday- Friday (08:30- 17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Kirkbymoorside
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday (08:15 - 17:30) Friday (08:30 - 17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Middlesbrough
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday, 08:15 - 17:30 and Friday, 08:15 - 16:45.Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Manchester
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday & Thursday (08:30 - 17:00), Wednesday (09:00 - 19:00) and Tuesday & Friday (08:30 - 17:30).Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Middlesbrough
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgery and the general feeling of wellbeing throughout the whole practice. Customer Service: Ensure the patient's journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently, and all emails responded to. Accurately update and protect patient information, including on the patient electronic database. Book the next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept as full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'. Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day). Ensure that the toilets are checked daily and are clean and tidy, and they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk. Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday, Wednesday, Thursday, Friday (between 08:45-17:30).Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Newcastle
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday & Tuesday (08:45- 18:00) Wednesday (07:45- 18:00) Thursday (07:45- 19:00) Friday (07:45- 17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Chester-le-Street
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk. Attend and participate in practice meetings Training: Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Tuesday, Wednesday, Thursday, Friday, 08:00-17:00Skills: Communication skills,IT skills,Attention to detail ....Read more...
Dental Receptionist Apprenticeship (Customer Service) - Market Harborough
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice. Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other' Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday, 08:15 - 17:15 and Friday, 08:15 - 16:45Skills: Communication skills,IT skills,Attention to detail ....Read more...
Digital PR Specialist
Drive impact with Digital PRWe are a new kind of cross-border agency with remote work at our core. We believe that great talent shouldn't be confined to a fixed desk, a rigid 9-to-5 schedule, or a long, exhausting commute. In our view, people thrive when they’re trusted to deliver exceptional work without micromanagement or the constraints of a traditional office job. This flexibility allows them to spend more time doing what they love—whether that’s walking their dog, enjoying time with family and friends, backpacking across Southeast Asia, or pursuing personal passions.The role:This is not a typical Digital PR role. As a Digital PR Specialist, you’ll play a key role in developing and executing PR and news generation strategies across diverse clients, industries, and markets. You’ll take ownership of campaigns, ensuring client KPIs are met while also contributing to new business, competitor research, marketing initiatives, and international expansion. This is a chance to be part of a dynamic, remote-first team, helping to build a global digital strategy from the ground up while growing alongside the company in a fast-paced environment. Required Skills & Experience2+ years’ experience, in-house or in an agency environmentGood understanding of the UK media landscape, news agenda and principles of news generationHave a strong understanding of the global media landscapeA strong level of verbal and written communication and copywriting (press release) skillsMust have some experience within Digital PR and Outreach either client or agency side, with existing relationships with PR/media contacts and influencersThe ability to build long lasting and strong relationshipsHave existing experience of strategy, promotion and seeding of client work across socialAbility to work under pressure to meet deadlinesA progressive understanding of SEO, particularly related to off-page SEO factorsA good understanding of how Digital PR is measured and the ability to explain results to clientsA creative thinker who works well in groupsMethodical, organised (working across multiple projects), with high attention to detailA go getter – someone who can own their projects, confidently bring new ideas to the team, feels comfortable to pitch to clients and provide counselDemonstrates initiative throughout their work – responding to clients in a timely manner, taking on their own research where appropriate etcProven track record of Digital PR campaign experience a bonus – examples of highly authoritative backlinks generated to client campaigns in top-tier media.Ability to assess the value of an earned media opportunity from an SEO point of view.Familiar with SEO tools such as: Majestic SEO, SEMrush, Ahrefs.Familiar with a variety of Digital PR/Outreach tools such as: Buzzstream, ResponseSource, HARO, Roxhill, MuchRack, Meltwater, CoverageBook, etc.A keen interest in technology, especially artificial intelligence (AI)ResponsibilitiesDeliver regular high-quality backlinks by researching, devising and executing digital PR and outreach campaigns.Research and contact websites that can provide back-link opportunities to clients.Write press releases, by-lines, case studies and other press material.Send out press releases and contact journalists with stories and content.Follow up with journalists over phone, email and social channels.Build relationships with journalists and the media in a range of industries using a variety of tools.Build relationships with influencers across various industriesWork closely with the wider team to make sure we create impactful PR strategies.You’ll create and research stories, strong media lists and monitor news and search for coverage opportunities.You will get to know your clients, developing detailed knowledge of their businesses and sectors.You will get to know your clients’ competitors, developing an overall knowledge of their PR activity and tactics.You will be proactive and work towards proactively seeking media opportunities for clients outside of any planned work.Use social media to help you grow your media relations, skill set and understanding of the industry.You’ll attend and contribute to regular brainstorms and come up with brilliant, creative and innovative ideas for your clients.Gain exposure to the technical aspects of SEO to help develop your understanding of search engines.Keep the senior team and your manager up to date on results and struggles.Completing performance reports (PR, marketing, and social media)Software skills:Cision/Roxhill/MuckRack/ResponseSource/HARO (important)Media and Social media monitoring tools (important)Excel, PowerPoint, Google Sheets/Docs/Slides (essential)Answer The Public, ahrefs, Semrush (useful)ChatGPT + Perplexity (useful)Benefits:A salary of £25K-30K depending on experience.25 days of holiday in year one (plus bank holidays)3-4 company off-sites per year (including one abroad)Fully remote role (based in the UK)MacBook, mouse, keyboard, additional screen.Option to work from a shared office/co-working space twice a week. ....Read more...
Technical Project Manager
About YouDo you have a scientific mindset and a passion for solving technical challenges? Can you use your talents and experience to help us deliver innovation to change the way we work and create value?Can you bring your technical expertise and collaborative spirit to help us develop new products across low carbon energy, environmental and innovation sectors? You will Enjoy conceptualising technical challenges and crafting innovative solutions that help drive progress towards our Business Plan objectives.Thrive in a dynamic mix of desk-based and site work, where variety keeps things interesting.Lead collaborative efforts with stakeholders, building strong partnerships and delivering on shared commitments.Bring confidence and competence in using project management tools and techniques to ensure timely and effective outcomes.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!If you would like an informal chat about the role with the line manager, please get in touch to arrange a call.About The RoleProvide technical and scientific insight to colleagues across the team and wider organisation, helping shape innovative projects that extract value from our by-products.Collaborate with internal and external partners to identify opportunities, drive innovation, and deliver impactful outcomes.Apply analytical expertise to interpret data and uncover patterns or trends that spark new ideas and approaches.Lead the delivery of diverse innovation projects using sound project management practices, while promoting good governance and clear communication with stakeholders.Contribute to on-site activities across our estate, including sampling, monitoring, and supervision at locations such as mine water treatment schemes and ochre processing facilities.Work alongside a wide range of colleagues and departments to create value and support the organisation’s objectives.Flexibility on working pattern, full-time (37 hours) Role location: Remote but connected to Mansfield Head Office.To find out more about the role, take a look at the job description. Schedule:Application closing date: 5th October 2025Sifting date: 7th October 2025Interviews: w/c 13th October 2025(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates) About Mining Remediation AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:We’re proud to be an inclusive employer and are committed to building a workforce that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds and identities, and we actively promote equality of opportunity throughout our recruitment process.As part of our commitment to inclusive recruitment, we offer a guaranteed interview to applicants who meet the minimum selection criteria and identify as disabled or from a minority ethnic background, this aligns with our values.We recruit based on your skills, experience and potential not your ethnicity, background, gender identity, sexual orientation, or any other protected characteristic. To help ensure fairness, we anonymise applications by asking you to remove personally identifiable information before they are reviewed by hiring managers. This helps us reduce unconscious bias and focus solely on what matters, your ability to succeed in the role.If you’re successful in joining us, it’s because we believe in your ability to make a meaningful contribution. By continuing to improve the diversity of our organisation, we strengthen our collective knowledge, creativity, innovation and living our values of being trusted, inclusive, and progressive every day.If you require reasonable adjustments or an alternative format to apply, please contact us at Recruitment@MiningRemediation.gov.uk or call us on 01623 637000. We are happy to support you through the process. ....Read more...