Customer Service Taxi Rank Agent - Heathrow Airport - £13.15 per hour - Full-time
Do you have excellent customer service skills? Do you want to work at Heathrow? Are you a team player?
If you answered yes to these questions, then read on!
Due to an expansion of our services at Heathrow airport, an exciting prospect has arisen for Customer Services - Taxi Rank Agents. You will be the face of our business, bringing outstanding customer service within the Airport sector.
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you will join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You will get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- As the first point of contact, rank agents are responsible for the processing of passengers and establishing destinations.
- Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary.
- Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely.
- Be responsible for Badge and Licence checks on the rank, reporting any anomalies.
- Be proactive and security conscious reporting any unattended packages/parcels.
- Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand.
- Dealing with passengers with oversize, 2 cab etc luggage requirements.
- Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given).
- Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given.
What you'll bring: - Flexibility to work in all areas of Heathrow across the business.
- Willingness to work overtime should the need arise.
- Good command of the English language.
- Excellent Customer Service skills.
- Ability to use a two-way radio (Training will be given).
- Must be able to work as part of a team and also lone working.
- Knowledge of Heathrow Airport plus local area would be an advantage.
- Driving licence preferable but not necessary.
So, could you be our Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you.
We'll ensure you are rewarded for all your hard work, which is why we offer a benefits package which includes but is not limited to:
What we'll offer you:
- 42 hours per week- 4on/4 off including Day's, Nights, Weekend and bank holiday's (Shift's of 07:30-19:30/19:30-07.30)
- £13.15 per hour or £28719.60 per annum.
- Training and development
- Pension
- Employee discount scheme
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Working within London Heathrow Airport, the Apprentice Service Technician will develop the skills needed to perform maintenance duties that keep our automated baggage systems running efficiently. Over time, you will work towards becoming a fully qualified Service Technician. During your apprenticeship, you will be involved in:
Developing the skills to maintain and optimise the baggage system’s performance.
Assisting in troubleshooting and resolving mechanical, electrical, and control-related faults.
Supporting both reactive and planned maintenance tasks alongside experienced technicians.
Learning how to use maintenance management systems like Maximo for logging work and reporting faults.
Gaining experience with automated systems and working within a live airport environment.
What we expect from you
As an apprentice, you’ll play an important role in maintaining the baggage system while learning from experienced technicians. We expect the following:
A 4 or above in both Maths and English or Functional Skills.
The ability to complete a Level 3 Mechatronics apprenticeship, which will involve attending college.
A willingness to work shifts, including nights, to gain real-world experience.
A hands-on approach and eagerness to learn from experienced technicians.
Good problem-solving skills and a proactive attitude.
The ability to follow safety procedures and work in a fast-paced environment.
Training Outcome:
Over time, you will work towards becoming a fully qualified Service Technician.
Employer Description:Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.
Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year and is the most active airport in Europe having the most connections to other airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner with full responsibility of the performance and maintenance of Heathrow’s baggage handling systems.Working Hours :Shift work: 06:00 - 18:00 and 18:00 - 06:00.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Logical....Read more...
Gaining a solid foundation in aircraft maintenance from some of the most expert professionals in the industry
Working alongside our best-in-the-business engineering team on our fleet of state-of-the-art aircraft while developing your dexterity and communication skills
Experiencing the day-to-day live operations at our Heathrow maintenance facility, as well as offsite learning and assessments (including exams in Maths, English and Physics)
Training:
The course runs for 24 month at our London Heathrow Hangar, and once completed, you’ll graduate as an A Licenced Aircraft Engineer
After that, it’ll be time to put all your training into practice. The sky really is the limit
Training Outcome:
Your complete the scheme with more than just a sense of achievement, with a Cat A licence in aircraft maintenance engineering
In return for your hard work, we’ll be on hand every step of the way to make sure you gain the skills you need to launch a career in aviation engineering
Employer Description:Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. Since then, we’ve grown from a small team, one 747 plane and a single route, to a global network that employs thousands of wonderful people worldwide.
We’re not just your average airline. When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying.Working Hours :Monday - Friday, 8.00am - 4.30pm but a degree of flexibility will be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Within our team, we engage with people with a sense of genuine appreciation, recognising their uniqueness and value. Our main goal is to ensure their journey through the airport is not just enjoyable but also supported to the fullest extent possible. We pride ourselves on being producers of smiles!
Principal Accountabilities:
Managing the efficient flow and congestion of passengers travelling through Heathrow terminals
Providing key compliance security messaging to all passengers
Liaising with Heathrow Security, Airlines, Ground Handlers, and UK Border Force
Interacting and engaging with passengers
Supporting passengers with way finding and guidance
Physically being able to meet the demands of the role (standing for duration of the shift)
Knowledge, Experience and Skills:
Clear communication and language skills
Exceptional interpersonal skills with an ability to engage customers warmly and proactively
Demonstrates enthusiasm in approaching customers to create a welcoming atmosphere
A genuine ‘people person’ who thrives on building positive connections
Training:As an Apprentice, you will undertake:
Level 2 Customer Service Standard
Level 1 Functional Skills in English and Maths (if required)
Training Outcome:There is a potential opportunity to progress into a full-time role at the end of the Apprenticeship.Employer Description:Founded in 2016, with a desire to help organisations cultivate and grow the right company ethos through their people, Ethos Farm is an award-winning customer and employee experience consultancy with offices based in London, New York, and Singapore.
Now at year 6 of trading and over 700 people working across 9 countries, Ethos Farm has been recognised as one of the Top 100 large employers at The Great Place to Work UK Awards and has broken into the Top 50 of the Sunday Times Fastest Growing UK Businesses.
Offering expertise in customer experience (CX) design, immersive CX learning innovations such as virtual reality training, CX staffing solutions and end-to-end customer & employee solutions, the ethos of Ethos Farm is that ‘truly elevated Customer Experience (CX) is only achievable through a well-designed and crafted Employee Experience (EX)’.
At Ethos Farm we recognise that the people who represent our company and clients are our most important brand ambassadors. We will always focus on providing them with the right skills, training, support, and technology to help to unleash their power and potential to grow with us in a workplace where people thrive, excel, and contribute to our ongoing growth and prosperity.Working Hours :Shifts work (working hours and days to be advised at interview stage).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Sales calls/emails
Trade counter
Raising quotes
Processing orders
Administration
Answering the telephone
Forklift operation
Working in the yard and warehouse
Stock ordering
Training:
Trade Supplier Level 2 Apprenticeship Standard
Training will take place in the workplace, with some study at home
Training Outcome:
There are good progression opportunities in the Civils & Groundworks and Builders Merchant industries after the completion of this course
Employer Description:George Lines Ltd is a specialist merchant supplying groundworks and civil engineering products, along with associated landscape materials, operating from branches in Heathrow, Aylesbury, Horsham and Maidstone. George Lines is now part of the Lords Group of companies, offering plenty of room for growth and development.
Lords Group is an equal opportunity employer that recognises the importance of diversity and inclusion. Our workplace is for everyone! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking. So, bring us your personal experience, your perspectives, and your background and come and join the Lords family.Working Hours :Monday-Friday, 7.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
What Makes This Opportunity Special?
Real Impact: Work on projects that directly improve safety and efficiency for global brands.
Hands-On Learning: Apply your knowledge to real-world challenges in our state-of-the-art testing and production facilities.
Innovation at Your Fingertips: Be part of a company that is constantly breaking new ground in materials technology.
Career Growth: Build a strong foundation for your career with a structured development plan, a globally recognised degree, and the support of industry mentors.
In this role, you will:
Conduct research and experiments on materials to improve product performance.
Collaborate with the engineering team to develop and test new materials.
Apply theoretical knowledge to real-world challenges in our testing and production facilities.
Contribute to projects that enhance safety and efficiency for global brands.
Participate in a structured development plan with mentorship from industry leaders.
Training Outcome:
Opportunity to progress into a full-time Materials Scientist or Research Engineer position
Employer Description:The A-SAFE Group is a rapidly growing and dynamic environment where open mindedness, curiosity and drive are important. As the market leader, the A-SAFE Group is determined to hold its position and create opportunities for continued growth and development. We have a true global presence including USA, Japan, Australia, Europe, and UAE.
We are known for our innovation and ‘can-do’ attitude. A place where talent can thrive and develop as we grow. We invented the first industrial strength polymer safety barrier, revolutionizing workplace safety. We’ve been improving world standards ever since, introducing further advanced safety solutions, including our next generation RackEye IOT safety device.
Global blue-chip companies use our products including Coca-Cola, BMW, Jaguar Land Rover, Amazon, and Heathrow airport to name but a few.Working Hours :Monday to Friday, 8.30am to 5.00pm.Skills: Communication skills,Problem solving skills,Analytical skills,Team working....Read more...
Mobile Plant Engineer
Hounslow
£40,000 - £50,000 Basic + Door to Door pay + overtime + Expected earnings £60k-£65k + van/vehicle + fuel card + phone + uniform + annual leave + pension + job security and stability
Join an established plant hire company as a mobile heavy plant engineer and be welcomed into this family run business. Work across sites and locations around the M25 and then into Berkshire and surrounding areas carrying out service, maintenance and repairs on small to heavy machinery. Long term you’ll experience constant appreciation and truly become a valued member of the team.
Established over 15 years ago this family run business is now looking for a mobile plant engineer to join them on a permanent basis. Travel around a local patch and work at the workshop when needed enjoying flexibility of work and become an established and respected member of the team.
The role of the the mobile plant engineer will involve: *Travel around to different sites and clients providing a high level of service *Carry out service, repairs and maintenance on plant machinery and equipment *Work on machines in the workshop when needed
The successful mobile plant engineer will need: *NVQ Level 3 in Plant Machinery Maintenance *Driving licence *Experience working as a heavy plant engineer
For immediate consideration please call Emily on 0203 813 7951 and click to apply.
Keywords: Plant engineer, heavy plant machinery, heavy plant engineer, field service engineer, mobile plant engineer, construction, engineering, heathrow, west london, slough, richmond, berkshire
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website at futureengineer.co.uk to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.....Read more...
Holt Executive are partnered with a prominent aviation technology pioneer, providing market-leading products to some of the biggest names in commercial aviation.
Our partner is seeking UK CAA Licensed CAT A, B1 OR B2 Aircraft Engineers on a permanent basis to join their team at Heathrow.
The UK CAA Licensed CAT A, B1 OR B2 Aircraft Engineers will leverage their expertise to perform comprehensive aircraft maintenance, both inside and outside the cabin. This includes maintaining In-Flight Entertainment Systems and ensuring all modifications comply with strict UK CAA regulations.
Salary - Upto £62.9k depending on license type + £5k to £8k towards license maintenance + £6150 shift allowance.
Key Responsibilities for the UK CAA Licensed CAT A, B1 OR B2 Aircraft Engineers:
- Perform built-in test (BIT) and manual test of IFE systems.
- Troubleshoot electronic units, cabling or seat consoles in which failures occur down to the line replaceable modules, using knowledge of electronic theory.
- Identify necessary repairs to restore functional acceptance, which may require replacing defective line replaceable modules and/or cabling.
- Perform maintenance checks on Customer aircraft for various airlines.
- Operate a vehicle on airport property and around aircraft.
- Operate airline communications equipment.
- Communicate and interface with customers.
- Document the testing and repairs using computer and bar-coding equipment.
- Assist in tracking the spare inventory.
- Perform other related duties as assigned by immediate supervisor or upper management.
Key Skills and Experience Required by the UK CAA Licensed CAT A, B1 OR B2 Aircraft Engineers:
- Licenses: Must have an A or B1 or B2 license with a Type Rating on (A380, A350, A330, A320, 787, 777, 767)
- Must be able to pass a 5-year background check, extensive security and reference checks for Airside access.
- Must be eligible to live and work in the UK.
- Must have a valid driver's license.
- General knowledge of fundamental electrical Engineer or related experience acquired through commercial aviation, military experience or technical school education is highly preferred, but not required.
- IFE or avionics experience is highly preferred, but not essential.
- Must have the ability to climb and work from a ladder or platform, and endure sitting, standing, bending or twisting for extended periods.
- Must have the ability to lift up to 50 pounds.
- Ability to operate under extreme weather conditions and in confined spaces for extended periods.
- Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, and manuals and to comprehend and follow verbal instructions in English.
- Proficient in MS Office Suite.
If your skills and experience match this UK CAA Licensed CAT A, B1 OR B2 Aircraft Engineers opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
At KONE, we ensure our apprentices receive work-based training with all the necessary facilities, resources, and opportunities to master their vocation.
You will gain experience and a professional industry-recognised qualification (NVQ3) and MOET Apprenticeship standard and become a qualified lift or escalator engineer. The qualifications and experience gained through this apprenticeship will open doors to further roles within the organisation.
What you'll do:
Hands-on experience: Shadow and work with experienced Engineers on various sites.
Maintenance & Installation: Get involved in the general maintenance or installation of lifts or escalators.
Servicing & fault finding: Service lifts and, escalators, including fault finding.
Customer interaction: Deal efficiently and effectively with customers.
Training:Training will take place at our customer sites, be prepared to travel anywhere in and around Heathrow.
You will attend online learning from home one day per week with your Train'd Up tutors for the first two years.Training Outcome:The qualifications and experience gained through this apprenticeship will open doors to further roles within the organisation.Employer Description:At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Equal Opportunities
KONE is an equal opportunities employer. We welcome applications from all backgrounds (gender, ethnicity, religion, sexual preference, etc.). Proud partners of Women Into Construction and the Women’s Engineering Society.Working Hours :Monday - Thursday, 8:00am - 5:00pm. On Friday from 8:00am – 3:00pm.Skills: Communication skills,Customer care skills,Logical,Practical skills,Highly motivated,Committed,Positive and enthusiastic,Persistence,Proactive approach....Read more...
As a Mechanical Engineering Apprentice, you’ll immerse yourself in designing and engineering solutions that make a tangible impact. From concept development and prototyping to testing and manufacturing, you’ll contribute to projects that help A-SAFE deliver world-class safety solutions.
You’ll study for a BEng (Hons) in Mechanical Engineering Technology at Sheffield Hallam University while gaining invaluable hands-on experience. You’ll work on everything from designing mechanical systems for our award-winning safety barriers to tackling real-world challenges in automation and manufacturing.
What Makes This Opportunity Special?
Real Impact: Work on projects that directly improve safety and efficiency for global brands.
Hands-On Learning: Apply your knowledge to real-world challenges in our state-of-the-art testing and production facilities.
Innovation at Your Fingertips: Work with cutting-edge technology to solve real-world problems.
Career Growth: Build a strong foundation for your career with a structured development plan, a globally recognised degree, and the support of industry mentors.
In this role, you will:
Design and develop mechanical systems and components.
Collaborate with the engineering team on innovative projects.
Conduct research and experiments to improve product performance.
Apply theoretical knowledge to practical challenges in our testing and production facilities.
Contribute to projects that enhance safety and efficiency for global industries.
Training Outcome:
Opportunity to progress into a Mechanical Design Engineer or Production Engineer position.
Employer Description:The A-SAFE Group is a rapidly growing and dynamic environment where open mindedness, curiosity and drive are important. As the market leader, the A-SAFE Group is determined to hold its position and create opportunities for continued growth and development. We have a true global presence including USA, Japan, Australia, Europe, and UAE.
We are known for our innovation and ‘can-do’ attitude. A place where talent can thrive and develop as we grow. We invented the first industrial strength polymer safety barrier, revolutionizing workplace safety. We’ve been improving world standards ever since, introducing further advanced safety solutions, including our next generation RackEye IOT safety device.
Global blue-chip companies use our products including Coca-Cola, BMW, Jaguar Land Rover, Amazon, and Heathrow airport to name but a few.Working Hours :Monday to Friday, 8.30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working,Creative,Initiative....Read more...
Data Cabling Engineer
London
£34,000 - £40,000 + Days Role + Overtime + Fuel Card + Stay Away Allowance & Accommodation + Qualifications Paid for + Training + Private Healthcare + Pension + Monday to Friday Schedule + Immediate Start
Join a growing leader in voice and data cabling solutions as a Data Cabling Engineer and take the next step in your career within cutting-edge data infrastructure projects. Work for a company that values career development, offering consistent training and support to help you become a highly skilled professional within a crucial, high-demand industry. This role will see you making an impact on projects across government, commercial, educational, and industrial sectors.
As a Data Cabling Engineer, you'll become a vital part of a specialist team focused on excellence and innovation in the data centre industry. You’ll work alongside experienced senior managers who are dedicated to your professional growth, guiding you to develop the skills and expertise required to succeed in complex cabling projects. This position is ideal for candidates with internal network experience, particularly in structured cabling and containment, who want to build a long-term career in data centre environments.
In this role, you’ll not only be installing and maintaining internal cabling but also helping create reliable network infrastructures that are critical to our clients' success. You’ll be working in a supportive environment where you are encouraged to take initiative and advance in your career, with opportunities to lead projects and gain further certifications relevant to the data centre industry.
As a Data Cabling Engineer You Will Have:
* Experience in surveying, installation, and testing of Cat5e, Cat6, Cat6a, and fiber cabling systems * Background in data cabling or data centre environment * ECS or CSCS skills card
Your Role as a Data Cabling Engineer Will Include:
* Dressing Cables * On site - Mobility / stay away may be required * Prepare, label, and organise cable installations * Installation and testing of copper and fibre optic cabling If you are interested in this role please call Dea on 07458163032
Keywords: cable, cable management, cabling engineer, shift engineer, day shift, night shift, cabling shift engineer, Datacoms cabling, telecoms, data centres, data center, fibre optic installation and testing, fibre optic, cabling installation, London, East London, fusion splicing technician, cable termination, optical fibre networks, singlemode fibre, multimode fibre, UTP cabling, STP cabling, coaxial cable installation, category 5e cabling, category 6 cabling, cabling standards, telecom infrastructure, telecoms field engineer, data centre operations, structured cabling systems, cabling maintenance, cabling documentation, cabling labelling, cable testing certification, Fluke testing, OTDR testing, cable plant testing, horizontal cabling, vertical cabling, fibre backbone cabling, patch cord installation, patch cable management, PON (passive optical network), DCIM (data centre infrastructure management), power redundancy, cabling redundancy, telecoms cabling projects, BICSI certification, network cable installer, SLA compliance, internal network, Heathrow, Newquay, Newcastle....Read more...
£28,000 - £30,000 + Hybrid + Bonus + Benefits
Our client is a leading games company specialising in creating world-class board games and playing cards that entertain millions around the world. They are key partner of Hasbro, creating editions for Monopoly, Cluedo, Risk, Trivial Pursuit, Guess Who and Connect 4. They also own brands such as Top Trumps, Pass the Pigs, Waddingtons No.1 Playing Cards and others. They continue to partner with some of the biggest brands globally such as Disney, Warner Bros, Universal, Netflix, the BBC, Heathrow, McDonalds and more.
In order to ensure the smooth and efficient processing of orders a highly motivated and detail-oriented Sales Order Processing Assistant is required to join our client’s dynamic team. The successful candidate will act as a bridge between various departments, contributing to the overall success of their operations. Individuals that share their diverse and inclusive company culture which values creativity, independence, and problem-solving are encouraged to apply.Key Responsibilities
Order Processing: Efficiently process a large volume of orders in a fast-paced environment, ensuring accuracy and timeliness. Overseeing orders from receipt through to delivery and in some cases beyond.
Multitasking: Manage multiple tasks including admin, data entry, phone calls, instant messaging, and other ad hoc duties, all while balancing orders, customer, sales, and warehouse requests.
Problem Solving: Act as a firefighter, solving daily problems and ensuring no day feels the same. We are a solutions-based department, constantly addressing and resolving issues as they arise. Reporting: Utilize tools to generate reports, making order processing more efficient and effective. Realising the potential of these tools is key to success for both the individual and the department.
Customer and Sales Support: Attend to customer and sales product needs such as pricing, product data, and anticipating potential issues. This includes filling in new line forms as part of the overall process.
Communication: Exhibit excellent communication skills, ensuring clear and effective interaction with all departments. How we communicate is key to avoiding and resolving issues promptly.
Composure: Maintain a calm composure during busy times and work well in a team to identify and distribute workload efficiently.
Experience: Previous experience in order processing is required, with a strong emphasis on communication skills, especially in relaying day-to-day information to management
What We’re Looking For
Proficiency in English (both written and spoken).
Strong mathematical skills.
Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
Experience with ERP systems; SAP experience is a bonus.
Excellent communication skills and the ability to work under pressure.
Why Apply?
HealthCare: Dental and Private Healthcare.
Impactful Role: As a medium to large company, you are not just a number; your contributions are seen and valued.
Great Team: Work with a team of great characters in a supportive and collaborative environment.
Career Growth: Opportunities for career growth and development within the company.
This is a wonderful opportunity for a dynamic, proactive and ambitious individual to join a consultative, highly regarded, business in an important, growing role. An attractive salary and genuine career development opportunities are available alongside a competitive salary and attractive benefits package. Apply now!....Read more...
