As an IT Support Technician Apprentice, you will work alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure.
Whilst the role is primarily remote based, you will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work.
Your responsibilities will include:
Helpdesk & Customer Support:
Providing first-line technical support via telephone, email and remote support tools
Logging, updating and managing support tickets through the service desk system
Diagnosing and resolving common hardware, software and connectivity issues
Microsoft Cloud & Identity:
Supporting Microsoft 365 environments including user administration and troubleshooting
Managing user accounts and permissions via Entra ID
Hardware & Infrastructure:
Building, configuring and deploying desktops, laptops and other IT equipment (via InTune and other tools)
Supporting network infrastructure including switches, firewalls and wireless networks
Field & Project Support:
Assisting with customer installations and on-site support visits across the East of England and wider area
Supporting project delivery and customer onboarding activities
Security & Compliance:
Assisting with cybersecurity, Cyber Essentials and information security activities
Administration & Documentation:
Creating and maintaining technical documentation and knowledge base articles
Maintaining accurate asset registers, customer records and inventory systems
Liaising with suppliers and technology partners where required
During your apprenticeship you will gain practical experience with:
Microsoft 365
Microsoft Entra ID (Azure AD)
Microsoft Intune
Windows 11
Networking technologies
Custom healthcare and line-of-business applications
Endpoint management solutions
Cybersecurity tools and best practices
Remote support and monitoring platforms
Training:
Information Communications Technician Level 3
Training will be delivered remotely and will involve regular 1-to-1 sessions with a Digital Skills Trainer, self-study on our online learning experience platform FUSE and group workshops
Training Outcome:Successful apprentices may have opportunities to progress into permanent technical roles upon completion of the programme.Employer Description:IT Auxilium Ltd is a customer-first Managed Service Provider and specialist healthcare IT provider, delivering technology solutions and support services to organisations across the UK. Through our GP IT Services and Health IT Services divisions, we support healthcare providers, GP practices, Primary Care Networks and other organisations with reliable, secure and innovative technology solutions.Working Hours :Monday - Friday, 08:00 - 16:00. Occasional evening or weekend work may be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills....Read more...
Create patient referrals from dictations and other sources
Liaise with hospitals and other secondary care providers where necessary
Take minutes for business meetings
Maintain patient records and update information as necessary
Handle phone calls, emails, and other forms of communication
Assist with billing and insurance claims processing
Coordinate referrals to other healthcare providers
Logging of complaints
Training:
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the jobactivities and training.
On the job and off the job training will be delivered in theworkplace.
Training Outcome:Opportunity for ongoing permanent employment and potential career progression at Littlewick Medical Centre.Employer Description:Littlewick Medical Centre is GP practice with over 70 members ofstaff. They are situated on Nottingham Road in Ilkeston. They havebeen rated as ‘outstanding’ by the Care Quality Commission (CQC)Working Hours :Hours to be worked during the medical centres opening times
Monday – Friday, typically 9am – 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Interpersonal skills,Prioritising tasks....Read more...
To provide administration and secretarial support to the practice, by successfully completing clinical correspondence training to ensure appropriate knowledge of coding and understanding of protocols and procedures is obtained and applied when carrying out duties.
The role will incorporate managing incoming patient correspondence and requests. To include clinical coding, reading and sharing sensitive information, word processing and typing skills and general clerical work over three sites.
Job responsibilities:
Responsible for managing, assessing priority and appropriately distributing all clinical correspondence in accordance with our protocols
Responsible for coding letters and contents to patient record
Ensuring all documents are filed correctly and accurately
Process incoming e-mails to the business in a timely fashion in accordance with relevant procedures
Working with the Healthcare Providers, sharing sensitive information as required
To provide efficient copy typing for GPs and health professionals as required. This includes the typing of letters, reports and patient referrals etc. in an accurate and quality manner
Screen incoming tasks and work lists for urgent / 2WW / advice and guidance and actioning appropriately
Review daily worklists for advice and guidance responses and where referrals have come back with an issue, action appropriately
Provide ad hoc administrative support related to QOF under instruction of the Assistant Practice Manager
Provide ad hoc administrative support related to the Pharmacy Team recalls under instruction of the Assistant Practice Manager
Any other administrative duties deemed appropriate and agreed by the Assistant Practice Manager
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Training:Business Administrator Level 3 Apprenticeship Standard:
As an apprentice, you’ll:
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job
Get paid and receive holiday leave
Get hands-on experience in a real job
Complete assessments during and at the end of your apprenticeship
Be on a career path with lots of future potential
Training Outcome:
This vacancy is for at least duration of the apprenticeship programme
There is also the possibility of fulltime administrative role following successful completion of the apprenticeship
Employer Description:We are a partnership practising in our purpose-built surgery in Victoria Road, Marlow and at two branch surgeries at Lane End and Hambleden.
Surgery consultations are normally by appointment and there are specialist clinics in various fields.
The Marlow Surgery is responsible for training qualified doctors in general practitioner skills.Working Hours :Monday - Friday, between the hours of 8.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Non judgemental,Confidentiality....Read more...
(Portmouth) You’ll work closely with qualified dental professionals, gaining hands-on experience across all areas of dental nursing. From day one, you’ll be encouraged to build confidence, develop new skills, and work towards becoming a fully qualified Dental Nurse in a professional and welcoming private practice environment. This is a patient-facing role where enthusiasm, reliability, and a positive attitude are just as important as technical skills. If you enjoy helping others and want a career where no two days are the same, this could be the perfect starting point. Key Responsibilities:
As a Trainee Dental Nurse, you will:
Assist dentists and clinicians during a range of dental treatments and procedures
Ensure patients feel comfortable, informed, and reassured throughout their visit
Prepare treatment rooms and ensure all equipment and materials are ready for use
Clean, sterilise, and maintain instruments in line with infection control standards
Follow health, safety, and confidentiality policies at all times
Support patients with pre and post treatment guidance
Accurately update patient records using computer-based systems
Help manage appointment flow and support the smooth running of the practice
Assist with basic administrative duties as required
What We’re Looking For:
We believe the right attitude and mindset are key. You don’t need dental experience; we’re looking for someone who:
Has a positive, can-do approach and is eager to learn
Is genuinely interested in patient care and personal development
Is reliable, punctual, and takes pride in being professional
Enjoys working as part of a team and supporting others
Communicates clearly and confidently with both patients and colleagues
Can stay organised and manage multiple tasks in a busy environment
Has basic IT skills and is comfortable learning new systems
What We Offer
Full training and support towards a recognised Dental Nurse qualification
On-the-job learning alongside experienced dental professionals
A friendly, supportive, and professional team environment
A great opportunity to build long-term career progression within dentistry
Valuable experience in a high-quality private practice setting
Once you successfully complete your Dental Nurse Apprenticeship and become a qualified Dental Nurse, there are many exciting career pathways available within dentistry.
Depending on your interests, you could progress into areas such as:
Specialist dental nursing, including orthodontics, implants, sedation, or oral surgery
Dental Radiography with further training
Practice-based roles such as lead nurse or treatment coordinator
Further education in dental hygiene, dental therapy, or other healthcare roles
Training:Dental Nurse (Integrated) Level 3.Training Outcome:Advancing Within Dental Nursing:
Lead Dental Nurse: Take on more responsibilities by managing other dental nurses and overseeing practice operations
Practice Manager: Move into a management role, handling the day-to-day running of the dental practice
Specialisation Opportunities:
Orthodontic Nursing: Assist in orthodontic treatments, gaining expertise in appliances and aligners
Moving Into Clinical Roles:
Dental Hygienist or Therapist: With further qualifications, progress into roles focused on providing oral hygiene treatments or minor dental procedures
Extended Duties Dental Nurse: Gain additional skills such as fluoride application, impression taking, or assisting in sedation procedures
Transition to Education or Research:
Trainer or Assessor: Use your experience to teach and assess trainee dental nurses
Related Healthcare Careers
Specialist Healthcare Settings: Work in maxillofacial units, hospitals, or with oral surgeons
Broader Healthcare Roles: Transition into other areas of healthcare, leveraging transferable skills
Extended Skills:
Dental Radiography: Train to take radiographs, an essential skill in modern dental practices
Oral Health Promotion: Work with patients and communities to educate on oral hygiene and preventative care
Employer Description:Our reputation is built on our commitment to prompt professional, personal service and attention to detail, which is reflected in the services we offer and the time we take to get to know our clientele and how to best service their needs.Working Hours :Monday to Friday 8.30am - 6pmSkills: Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Patience,Team working....Read more...
This is a fantastic and unique opportunity to embark on a journey towards a great career.
Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.
Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.
It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it's perfect for those who love to make a real difference in other people's lives.
The duties within this role include:
Greeting customers in a professional and friendly manner as they enter the practice.
Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision.
Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements.
Be able to explain the features and benefits of particular frames, using non-technical customer friendly language.
Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses.
Adjusting customers spectacle frames using the correct tools to ensure stability and comfort.
Basic frame repairs.
Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements.
Ordering prescription glasses and contact lenses in for the customer.
Correct completion of NHS paperwork and written records in-line with company procedures.
Making follow up appointments for customers.
Use a focimeter to find the prescription from spectacles.
Communicate contact lenses suitability, features and benefits.
Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing.
Explaining offers and products to customers.
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice.
Upon completion of the level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible.
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician.
Contact lens Optician - fit Contact lenses.
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons.
Optometry courses - carry out full eye examinations and issue prescriptions.
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses.
In-practice trainer - You could use your knowledge to train others.
Other non-clinical roles:
Practice Management, you could complete a management course.
Practice ownership, you could go into business yourself, partnership or franchise.
Employer Description:Suzanne Floyd Optometrist is an independent, family-run opticians based in Craven Arms, Shropshire . Established in 1992, the practice offers comprehensive eye examinations, NHS sight tests, contact lens fittings, and a wide selection of eyewear for the local communityWorking Hours :Tuesday to Friday, 9:30am - 5.00pm.
Saturday, 9.00am - 1.00pm.Skills: Communication skills,Initiative,Non judgemental....Read more...
This is a fantastic and unique opportunity to embark on a journey towards a great career.
Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.
Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.
It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it's perfect for those who love to make a real difference in other people's lives.
The duties within this role include:
Greeting customers in a professional and friendly manner as they enter the practice
Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision
Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements
Be able to explain the features and benefits of particular frames, using non-technical customer friendly language
Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses
Adjusting customers spectacle frames using the correct tools to ensure stability and comfort
Basic frame repairs
Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements
Ordering prescription glasses and contact lenses in for the customer
Correct completion of NHS paperwork and written records in-line with company procedures
Making follow up appointments for customers
Use a focimeter to find the prescription from spectacles
Communicate contact lenses suitability, features and benefits
Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing
Explaining offers and products to customers
Taking payments from customers
Being able to problem solve with basic optical concerns
Understanding business KPIs and how they affect the practices profitability
Training Outcome:
The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non-Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative- visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management, you could complete a management course
Practice ownership, you could go into business yourself, partnership or franchise
Employer Description:Eye care made easy. Advanced tests, expert guidance, and stylish brands to keep you seeing and looking your bestWorking Hours :9.00am - 5.30pm over 5 days - Monday - Friday. Saturdays will vary depending on rota/business needs.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
