Answering patient telephone calls
General administration duties
Updating company website and social media pages
Maintaining shared email mailboxes
Incoming post distribution
Producing quarterly patient newsletters
Training:Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.Training Outcome:Progression into a variety of clerical roles within the NHS which in turn could lead to management opportunities.Employer Description:We are a federation of 12 NHS GP practices within North West Leicestershire, working together at scale to deliver high quality patient focussed healthcare to our population of around 114,000 patients.Working Hours :Monday to Friday, 9-5
Opportunity for ad-hoc overtime on SaturdaysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Duties to include, but no exclusive to:
Working on the reception desk
Meeting and greeting patients and visitors to the surgery
Booking appointments
Answering queries in person and via telephone
Signposting to other services where relevant
Processing patients' records using bespoke systems, Dealing with on-line appointment requests
Registering patients
Handling prescription requests
Monitoring email boxes
Processing ingoing and outgoing mail.
Ensuring mail surgery displays are up to date
Updating websites
Compiling patient newsletter
Other necessary admin work
Training:Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace. Training Outcome:Permanent employment for the right candidate upon completion of the apprenticeship.Employer Description:A well established and reputable medical surgery in the heart of Belton. The surgery has a team of doctors, healthcare and nursing staff, working with the assistance of the practice staff to ensure they offer the most beneficial and efficient services to their patientsWorking Hours :Monday to Friday on a shift base
Shifts will be 7 hours, between 8.30am and 6.30pm
One day to be taken as a study day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Based at Brantley Manor our prime Care home facility, your duties may also include business admin support to the wider friendly staff team in the national organisation.
Duties will include, but will not be limited to:
Supporting the administration and receptionist teams with service user registration, booking appointments, managing home email account, family and carers communications, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
Support staff with the distribution of information, messages and enquiries for the team
You will also be:
Producing a weekly and daily report in conjunction with home manager
Weekly input of staff payroll information
Liaison with administrator on payroll queries
Processing of incoming and outgoing emails for both the home email account and personal
Assist in the production of a weekly occupancy report for home
Photocopy documentation as required
Booking appointments
Scanning, coding and filing of documents
Managing events
Queries with regards to service user’s registration, deduction of record and service user registration
Liason with Head Office re invoicing and account queries
To perform general secretarial duties for the home
Maintain personal database for home
Input data into the patient’s healthcare records as necessary
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Supporting all staff with general administrative tasks as requested
Training:
The successful candidate will work towards achieving their Apprenticeship Standard in Level 3 Business Administrator
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
This is a predominently work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours
Training Outcome:
A full-time Business Administrator position may be available on successful completion of the Apprenticeship
Employer Description:Pearlcare offer quality care homes providing Residential, Dementia and Respite Care within our Lincoln setting of Brantley Manor.
We are looking for an enthusiastic and motivated person to join our small team of care, support and admin staff, as the business admin support apprentice.Working Hours :Monday - Friday, 9.00am - 4.00pm however flexibility can be discussed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...