Health And Safety Advisor Jobs Found 58 Jobs, Page 3 of 3 Pages Sort by:
Health and Safety Consultant
Regional H&S Consultant Location: VariousSalary: Up to £50,000 package including travelDriving Licence needed as travelling to clients At Citation, we don’t just provide jobs; we create careers that inspire, empower, and elevate. As one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services, we’ve spent 30 years building a legacy of excellence. This milestone isn’t just a celebration of our past—it’s a springboard for our future, and we want you to be a part of it. • We’re not your average service provider. Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences.• With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships.• We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and 15 business acquisitions in just three years – our ambition for growth has no limits. Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons. You’ll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that’s second to none. Whether you’ve worked in a specific sector for years or are looking for a new adventure, don’t worry—we don’t expect you to know it all! We provide the training and support to help you thrive in every situation. Your Role: Protecting People, Empowering BusinessesAt Citation, people are at the heart of what we do—and as a Health and Safety Consultant, you’ll play a critical role in safeguarding our clients’ most valuable asset: their people. Your mission is to embed a culture of best practice with your clients, making safety a cornerstone of their operations. You understand that good health, well-being, and safety aren’t just checkboxes—they’re about exceptional management and leadership. Your Key Responsibilities• Complex Problem-Solving: Dive into intricate client challenges and deliver tailored solutions.• Policy Mastery: Create and implement advanced H&S policies that set clients up for success.• Training Guru: Deliver impactful training sessions, helping clients raise the bar for safety standards.• Gold-Standard Guidance: Advise clients on best practices and ensure they exceed industry benchmarks.• Client Champion: Build lasting relationships as the trusted advisor clients turn to for support.• Legislation Pro: Stay ahead of regulatory changes and provide expert advice to keep clients compliant. This year, we’re celebrating an incredible milestone: 30 years of helping businesses thrive. But we’re not resting on our laurels—we’re evolving, innovating, and adapting to the ever-changing world of compliance and H&S regulations. With new government changes reshaping the landscape, businesses need expert guidance more than ever. As part of our team, you’ll be at the forefront of helping clients navigate these complexities while contributing to our rich legacy of excellence. About You: The Ideal CandidateWe’re looking for engaging professionals with a passion for Health & Safety and a people-first approach. If you meet the following criteria, we’d love to hear from you:• Qualifications: NEBOSH Diploma or equivalent experience.• Professional Membership: Cert IOSH or actively working toward Chartered status.• People Skills: Exceptional communication and relationship-building abilities.• Experience: Whether you’re seasoned in the field or have honed your expertise through hands-on work, you’ll find a place to grow here.• Drive and Curiosity: A commitment to staying ahead of industry changes and delivering exceptional client service. What Makes Citation Different?At Citation, we’ve spent three decades creating a culture where people thrive. This isn’t just a job—it’s a place where your talent is celebrated, your ideas are valued, and your career can flourish. Here’s What You Can Look Forward To:• Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support.• Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed.• Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued.And the Perks Don’t Stop There:• 25 Days Holiday + Bank Holidays: Plus, your birthday off—because celebrating you matters.• Post-Wedding Bliss: Extra holiday to enjoy life’s special moments.• Healthcare Cash Plan: Prioritising your health and wellbeing.• Pawternity Leave: A day off to welcome your new furry family member.• Community Days: Time off to volunteer and give back to causes you care about As we celebrate 30 years of success, we’re more excited than ever about the future. If you’re ready to work with a team that values your expertise, creativity, and personality, we’d love to welcome you to Citation. This is your chance to be part of a company where your work doesn’t just make a difference—it defines the future of Health & Safety. Ready to start your journey? Let’s talk! Hit Apply now to forward your CV. ....Read more...
Health and Safety Consultant
Regional H&S Consultant Location: VariousSalary: Up to £50,000 package including travelDriving Licence needed as travelling to clients At Citation, we don’t just provide jobs; we create careers that inspire, empower, and elevate. As one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services, we’ve spent 30 years building a legacy of excellence. This milestone isn’t just a celebration of our past—it’s a springboard for our future, and we want you to be a part of it. • We’re not your average service provider. Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences.• With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships.• We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and 15 business acquisitions in just three years – our ambition for growth has no limits. Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons. You’ll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that’s second to none. Whether you’ve worked in a specific sector for years or are looking for a new adventure, don’t worry—we don’t expect you to know it all! We provide the training and support to help you thrive in every situation. Your Role: Protecting People, Empowering BusinessesAt Citation, people are at the heart of what we do—and as a Health and Safety Consultant, you’ll play a critical role in safeguarding our clients’ most valuable asset: their people. Your mission is to embed a culture of best practice with your clients, making safety a cornerstone of their operations. You understand that good health, well-being, and safety aren’t just checkboxes—they’re about exceptional management and leadership. Your Key Responsibilities• Complex Problem-Solving: Dive into intricate client challenges and deliver tailored solutions.• Policy Mastery: Create and implement advanced H&S policies that set clients up for success.• Training Guru: Deliver impactful training sessions, helping clients raise the bar for safety standards.• Gold-Standard Guidance: Advise clients on best practices and ensure they exceed industry benchmarks.• Client Champion: Build lasting relationships as the trusted advisor clients turn to for support.• Legislation Pro: Stay ahead of regulatory changes and provide expert advice to keep clients compliant. This year, we’re celebrating an incredible milestone: 30 years of helping businesses thrive. But we’re not resting on our laurels—we’re evolving, innovating, and adapting to the ever-changing world of compliance and H&S regulations. With new government changes reshaping the landscape, businesses need expert guidance more than ever. As part of our team, you’ll be at the forefront of helping clients navigate these complexities while contributing to our rich legacy of excellence. About You: The Ideal CandidateWe’re looking for engaging professionals with a passion for Health & Safety and a people-first approach. If you meet the following criteria, we’d love to hear from you:• Qualifications: NEBOSH Diploma or equivalent experience.• Professional Membership: Cert IOSH or actively working toward Chartered status.• People Skills: Exceptional communication and relationship-building abilities.• Experience: Whether you’re seasoned in the field or have honed your expertise through hands-on work, you’ll find a place to grow here.• Drive and Curiosity: A commitment to staying ahead of industry changes and delivering exceptional client service. What Makes Citation Different?At Citation, we’ve spent three decades creating a culture where people thrive. This isn’t just a job—it’s a place where your talent is celebrated, your ideas are valued, and your career can flourish. Here’s What You Can Look Forward To:• Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support.• Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed.• Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued.And the Perks Don’t Stop There:• 25 Days Holiday + Bank Holidays: Plus, your birthday off—because celebrating you matters.• Post-Wedding Bliss: Extra holiday to enjoy life’s special moments.• Healthcare Cash Plan: Prioritising your health and wellbeing.• Pawternity Leave: A day off to welcome your new furry family member.• Community Days: Time off to volunteer and give back to causes you care about As we celebrate 30 years of success, we’re more excited than ever about the future. If you’re ready to work with a team that values your expertise, creativity, and personality, we’d love to welcome you to Citation. This is your chance to be part of a company where your work doesn’t just make a difference—it defines the future of Health & Safety. Ready to start your journey? Let’s talk! Hit Apply now to forward your CV. ....Read more...
Health and Safety Consultant
Regional H&S Consultant Location: VariousSalary: Up to £50,000 package including travelDriving Licence needed as travelling to clients At Citation, we don’t just provide jobs; we create careers that inspire, empower, and elevate. As one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services, we’ve spent 30 years building a legacy of excellence. This milestone isn’t just a celebration of our past—it’s a springboard for our future, and we want you to be a part of it. • We’re not your average service provider. Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences.• With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships.• We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and 15 business acquisitions in just three years – our ambition for growth has no limits. Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons. You’ll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that’s second to none. Whether you’ve worked in a specific sector for years or are looking for a new adventure, don’t worry—we don’t expect you to know it all! We provide the training and support to help you thrive in every situation. Your Role: Protecting People, Empowering BusinessesAt Citation, people are at the heart of what we do—and as a Health and Safety Consultant, you’ll play a critical role in safeguarding our clients’ most valuable asset: their people. Your mission is to embed a culture of best practice with your clients, making safety a cornerstone of their operations. You understand that good health, well-being, and safety aren’t just checkboxes—they’re about exceptional management and leadership. Your Key Responsibilities• Complex Problem-Solving: Dive into intricate client challenges and deliver tailored solutions.• Policy Mastery: Create and implement advanced H&S policies that set clients up for success.• Training Guru: Deliver impactful training sessions, helping clients raise the bar for safety standards.• Gold-Standard Guidance: Advise clients on best practices and ensure they exceed industry benchmarks.• Client Champion: Build lasting relationships as the trusted advisor clients turn to for support.• Legislation Pro: Stay ahead of regulatory changes and provide expert advice to keep clients compliant. This year, we’re celebrating an incredible milestone: 30 years of helping businesses thrive. But we’re not resting on our laurels—we’re evolving, innovating, and adapting to the ever-changing world of compliance and H&S regulations. With new government changes reshaping the landscape, businesses need expert guidance more than ever. As part of our team, you’ll be at the forefront of helping clients navigate these complexities while contributing to our rich legacy of excellence. About You: The Ideal CandidateWe’re looking for engaging professionals with a passion for Health & Safety and a people-first approach. If you meet the following criteria, we’d love to hear from you:• Qualifications: NEBOSH Diploma or equivalent experience.• Professional Membership: Cert IOSH or actively working toward Chartered status.• People Skills: Exceptional communication and relationship-building abilities.• Experience: Whether you’re seasoned in the field or have honed your expertise through hands-on work, you’ll find a place to grow here.• Drive and Curiosity: A commitment to staying ahead of industry changes and delivering exceptional client service. What Makes Citation Different?At Citation, we’ve spent three decades creating a culture where people thrive. This isn’t just a job—it’s a place where your talent is celebrated, your ideas are valued, and your career can flourish. Here’s What You Can Look Forward To:• Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support.• Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed.• Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued.And the Perks Don’t Stop There:• 25 Days Holiday + Bank Holidays: Plus, your birthday off—because celebrating you matters.• Post-Wedding Bliss: Extra holiday to enjoy life’s special moments.• Healthcare Cash Plan: Prioritising your health and wellbeing.• Pawternity Leave: A day off to welcome your new furry family member.• Community Days: Time off to volunteer and give back to causes you care about As we celebrate 30 years of success, we’re more excited than ever about the future. If you’re ready to work with a team that values your expertise, creativity, and personality, we’d love to welcome you to Citation. This is your chance to be part of a company where your work doesn’t just make a difference—it defines the future of Health & Safety. Ready to start your journey? Let’s talk! Hit Apply now to forward your CV. ....Read more...
HR and Payroll Administrator ( Maternity Cover )
We are looking for an enthusiastic, driven and highly organised individual to provide maternity cover for our current HR & Payroll Administrator. This role reports to the HR Manager whilst providing support to the Senior HR Advisor. This is a full-time office-based role working 37.5 hours per week, Monday to Friday. This role will be offered on a temporary basis (fixed term contract) to cover a maternity leave for a period of 12 months, anticipated to start October 2025. The key responsibilities of the HR & Payroll Administrator (Maternity cover) includes: Process and manage all aspects of payroll, including calculating hours, overtime payments, calculating deductions, processing new hires and terminations, Pension deductions, Statutory payments and ensuring compliance with payroll regulations. Prepare and maintain accurate and timely payroll records and reports. Resolve payroll discrepancies and answer employee questions about payroll and benefits. Collaborate with the HR and Finance teams to ensure accurate and timely processing of payroll. Assist with ad-hoc Finance reporting and analysis as needed. Support with Absence Management. Supporting and coordinating the recruitment and onboarding process for temporary worker new starters including conducting interviews. Dealing with day-to-day HR queries and advising in line with the current policies and procedures. Ensure the HR databases are up to date and accurate. Managing the administration of new starters, leavers and any role changes. Creation of regular HR reports. Provide general support with the Occupational Health screening process including the provision of eye tests. Supporting the HR team with the communication and engagement strategy. Provide support with training including scheduling and raising Purchase Orders. Support with minute taking for HR meetings. Assist the HR team with any general HR administration and other reasonable requests. Essential requirements include: • Minimum of 12 months experience working within a Finance, HR or Payroll role. • Grade C and above (or equivalent) at GCSE English & Maths. • High level of computer literacy (including Excel, Mail Merge, V-Look Ups). • The ability to work independently and proactively complete tasks. • High degree of discretion and confidentiality. • Must possess strong interpersonal skills. • Excellent attention to detail with high levels of accuracy. • Excellent organisational skills, with the ability to prioritise effectively and work under pressure. • Ability to deal with complex payroll calculations • Can do attitude • To be a team player, working towards the Departmental goals. • Flexibility of working hours and availability around payroll deadline periods. • Excellent communication skills, both written and verbal. • Ability to pass a company medical and a drug and alcohol test. • Ability to wear Personal Protective Equipment on the factory floor including hearing protection, safety glasses, safety footwear and gloves. Should you require any further infomation please call Mego on 01803840844 ....Read more...
Ground Worker Apprentice
Duties to include, but are not limited to: Excavation and Digging: Assist in digging trenches, foundations and other excavations as required for various construction projects Site Preparation: Help prepare and clear construction sites by removing debris, vegetation, or any obstructions that may hinder the building process Laying Foundations: Assist with the installation of foundations, concrete slabs and other structural groundwork components Drainage Installation: Support the installation of drainage systems, including trenches for pipes and other related tasks Concrete Work: Assist in mixing, pouring and finishing concrete for footings, floors and other construction elements Paving and Roadwork: Help lay paving stones, flags, or other materials for driveways, paths, roads and other external surfaces Levelling and Surface Preparation: Use levelling tools and other equipment to ensure surfaces are even and properly prepared for construction Site Safety: Follow all health and safety guidelines on-site, ensuring a safe working environment for yourself and the team. Adhering to H&S Material Handling: Help load and unload materials Tool Operation and Maintenance: Learn to operate and maintain various construction tools and equipment, such as diggers, mixers and compactors Team Collaboration: Work closely with senior groundworkers and construction teams, taking instruction and assisting with tasks as required Cleaning and Tidying: Ensure the work area is kept clean and organised, removing waste materials and ensuring tools are properly stored Observing and learning how to pour concrete inside the installed framework Observing and learning how to set out for foundations Learning how to set out for drainage Learning how to read site drawings Training: You will be working towards a Level 2 Groundworker Apprenticeship standard. If your English and maths aren't at GCSE grade C/4 or equivalent, you may also need to undertake Level 2 Functional Skills. You will receive support from an assessor and an apprenticeship advisor You will be required to attend Cornwall College Camborne on a weekly basis Training Outcome: Upon successful completion of the apprenticeship there might be opportunity to progress within the company Employer Description:MJL Group Ltd consists of three major branches: MJL Plant Hire (which focuses on machines like excavators and dumper trucks), MJL Homes (which focuses on building luxury homes in Cornwall), and MJL Contractors Ltd (The largest part of our industry, focuses on groundworks and civil infrastructure. Founded in 2001, the company has grown extremely in the past ten years to cover the entire southwest from Dorset to Cornwall and everywhere in between. With over 500+ employees, two offices in Scorrier and in Exeter, it has become one of the largest contractors in the region. We have a huge focus on internal growth, and training our own team to grow within the company. We are different from our competitors in our investment to employees and equipment. Recently, we have made a huge push to digitalise our company and update it to the modern world and modern construction. We are constantly investing in new H&S techniques making our sites extremely safe, and always hiring and buying state-of-the-art equipment for our teams to use. A job with MJL is a way to safeguard your career path for the future.Working Hours :Monday - Friday, 8.00am - 4.00pm (some flexibility is required on start and finish times as will depend on site).Skills: Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working,Physical fitness ....Read more...
Retention & Renewals Advisor
Retention & Renewals Advisor Location: WilmslowSalary: £24,750 per annum + Commission, OTE £35K + We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. Since 2004, HS Direct, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business. The Role • Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.• Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.• Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.• Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.• Collaborate with existing clients to identify opportunities for additional growth and support new business generation.• Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.• Be commercially driven - success will be measured against both revenue targets and client retention performance About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment. You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus. Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at HS Direct, where success comes with unbeatable perks and a culture that truly celebrates your achievements! Hit Apply now to forward your CV. ....Read more...
Retention & Renewals Advisor
Retention & Renewals Advisor Location: WilmslowSalary: £24,750 per annum + Commission, OTE £35K + We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. Since 2004, HS Direct, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety. We take care of the tricky stuff—whether that’s sorting your compliance documents or giving you access to expert advice any time you need it. Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business. The Role • Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.• Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.• Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.• Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.• Collaborate with existing clients to identify opportunities for additional growth and support new business generation.• Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.• Be commercially driven - success will be measured against both revenue targets and client retention performance About youWe’re looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven. You’ll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment. You’ll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience. Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus. Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at HS Direct, where success comes with unbeatable perks and a culture that truly celebrates your achievements! Hit Apply now to forward your CV. ....Read more...
Apprentice Customer Service Advisor
Main duties the apprentice will learn: Deliver a high-quality service to all visitors at the Student Living Hub Respond promptly and effectively to customer enquiries across all channels (in-person, email, telephone, and social media) concerning a full range of accommodation issues Advise students on appropriate housing options, including University, Partner, and private sector accommodation Provide updates to the wider team on Key Performance Indicators (KPIs) and trends related to customer enquiries Manage the accommodation transfer process and requests for early release from accommodation Handle complaints confidently and efficiently, escalating issues to the relevant manager when necessary Update the student record database, StarRez, ensuring records are current and all correspondence is logged accurately and professionally Monitor knowledge bases and University websites to ensure their relevance, accuracy, and support a quality user journey Ensure clear communication and effective information sharing with other Student Living departments and across the University Maintain up-to-date knowledge of private accommodation options across Birmingham (training will be provided) Generate references for students moving into the private sector Adhere to General Data Protection Regulations (GDPR), IT, Health and Safety, and financial policies, and other relevant legislation at all times, handling sensitive and confidential information professionally Undertake any other duties commensurate with the grade of the post as required You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner Training: Customer Service Practitioner Level 2 Apprenticeship Standard Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles: Customer Service Advisor Administrator Team Leader Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Hours of work will be flexible and as required to meet the demands of a business that can have a changeable pattern across the year, including evening and weekend work as required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...