The postholder will develop a broad range of business administration skills including planning, record keeping, communication, and service improvement, contributing to front-of-house operations, bookings, events administration, and income generation
Welcome visitors and deliver excellent customer service at reception and in the display spaces
Help deliver visitor services that are customer-focused, innovative and, where applicable, income generating
Support income generation and commercial services by assisting with the administration and day-to-day operation of visitor and commercial services, including taking payment in our shop and café, cashing up, taking bookings for events and answering visitor enquiries and questions in person and on the telephone
Nurture and retain both new and repeat visitors and customers
Provide reception and gallery stewarding whilst maintaining the highest possible standards of health & safety, security (visitors, staff, premises & collections) and customer care
Undertake regular routine housekeeping across the museum (including cleaning toilet areas, vacuuming and cleaning the café) and deep/conservation cleaning (following training)
Completing minor maintenance tasks (with guidance) to ensure that the Museum is clean and presented to the highest standards at all times
Be customer focussed. A commitment to supporting as many people as possible to access the museum and our services
Support administrative processes such as maintaining accurate records for bookings, events, and visitor data using appropriate systems
Assist and contribute to monitoring visitor feedback and identifying how we can improve our service
Contribute to the administration, organisation and coordination of events, including pre- and post-event room and refreshment set-up/pack-down
Maintain positive working relationships with SDC colleagues, the Cowle Trust, contractors, actual and potential customers and users, voluntary organisations
Support and facilitate events
Able to be a positive and constructive teamwork and support the team working in effective ways
Take responsibility for managing own workload and making day-to-day decisions within defined procedures, seeking guidance where appropriate
Routine decisions on aspects of work with all other decisions being referred to Front of House Manager, Front of House Supervisor or Casual Duty Manager
Training:
Cirencester College
Business Administration Level 3
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College
Training Outcome:
Potential for a full time role once the apprenticeship has been completed
Employer Description:Stroud District Council is the local government authority for the Stroud district in Gloucestershire, England, headquartered at Ebley Mill.Working Hours :Shifts to be confirmed, may include weekdays, weekends, Bank Holidays and occasional evenings.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
