Job title: Front Desk Agent – Luxury 5-Star Hotel Location: Venice Salary: €1600 gross per monthJob type: seasonal (until 31st of October)We are looking for a guest-focused Front Desk Agent to join the team at our luxury 5-star hotel. In this role, you will be the first point of contact for our discerning guests, creating lasting impressions through warm, professional, and discreet service. This is an excellent opportunity to develop your career in luxury hospitality while contributing to an environment of excellence.Key Responsibilities
Deliver a warm, personalized welcome to all guests during check-in and a seamless farewell at check-out.Manage guest reservations, room assignments, and special requests with precision and attention to detail.Provide prompt, courteous, and efficient service for all guest inquiries, including local recommendations and hotel services.Process payments, handle billing inquiries, and maintain accurate financial records.Collaborate with Housekeeping, Concierge, and other departments to ensure guest needs are anticipated and met.Maintain immaculate presentation standards at the front desk and in the lobby area.Utilize the Property Management System (PMS) to update guest profiles, preferences, and stay details.Handle guest concerns or complaints with professionalism, empathy, and a focus on resolution.Uphold the hotel’s service standards, ensuring every interaction reflects our commitment to luxury and discretion.Support the Front Office team in maintaining operational efficiency and guest satisfaction.
Candidate Profile
Previous experience as a Front Desk Agent, Receptionist, or Guest Services Associate in a hotel or hospitality setting.Exceptional interpersonal and communication skills, with fluency in English and Italian; additional languages are a plus.A natural ability to connect with guests, anticipate needs, and deliver personalized service.Professional appearance, poise, and a calm demeanour under pressure.Strong organizational skills and the ability to manage multiple tasks efficiently.Knowledge of Property Management Systems (PMS) and basic office software.Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What we offer:
Accommodation (upon availability in a shared unit);Meal during the shift;Free shuttle to San Marco square;
Job title: Front Desk Agent – Luxury 5-Star Hotel Location: Venice Salary: €1600 gross per monthJob type: seasonal (until 31st of October)If you are passionate about creating exceptional guest experiences and thrive in a luxury environment, we would love to hear from you. Please submit your CV to luizas@corecruitment.com....Read more...
You will be responsible for welcoming visitors, handling enquiries, managing bookings, maintaining records, and providing administrative support to staff and service users
Ideal for someone who is organised, friendly, eager to learn, and looking to start a career in business administration
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk
Update calendars and schedule meetings
Perform other clerical receptionist duties such as filing, photocopying, and transcribing
Taking booking requests for venues via email and telephone
Minute taking
Supporting the office manager and colleagues in all aspects of managing the front of house and any ad hoc tasks
Promoting all our services
Liaising with the website developer to update the website
Manage incoming phone calls, ensuring excellent phone etiquette and directing calls as necessary
Perform data entry tasks accurately and efficiently using Microsoft Programs
Overseeing the general enquiry inbox email
Training:
Business Administrator Level 3
Monthly Tutor Sessions
End Point Assessment
Training Outcome:
This apprenticeship offers an excellent opportunity to develop a wide range of administrative, customer service, and office management skills within a busy community organisation
Upon successful completion of the apprenticeship. The role will provide valuable experience in customer service, facilities administration, venue bookings, finance administration, and general office operations, creating a strong foundation for further career development in business administration, office management, operations, or community services
Employer Description:QCCA is one of London’s most vibrant community centres. We offer a huge range of free activities and services for everyone in the heart of Camden's most deprived neighbourhood. We’ve been making our community a happier, healthier and more connected place since 2002Working Hours :Monday - Friday, 9.45am - 5.45pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Solid written & verbal skills,Resourceful & proactive,Interpersonal skills,Willing to learn....Read more...
