We are looking for a Receptionist/Administrator to manage the front desk and be the welcome to clients and carers. You will work towards a Level 3 Business Administration qualification.
'Front of house' reception, interacting with staff and customers
Answering the phone and transferring to the relevant person
Administration support to the office staff
Liaising with care staff and customers
Learning and using an electronic care management and rostering system
Database maintenance
Human resources support
Responding to queries promptly
Organising candidate interviews
To work as a part of the whole team and independently when required to maximise the quality and efficiency of the team
To champion our mission statement within the office and to be accountable for the development, evidencing and modelling of values-based behaviours amongst all staff
To ensure our recruitment process meets performance targets and that compliance processes are completed on time, in accordance with the regulatory framework
To undertake project work or special tasks in accordance with business requirements
Additional Information:
You could make a real difference to people’s lives in your local community. This is a great opportunity to develop your career within the social care industry.
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time (minimum 6 hours weekly) will be dedicated towards training and learning new skills.
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.Training Outcome:Great prospects for progression to a full-time position for the right candidate.Employer Description:DCK Care Limited is a care and support service in Nottingham, UK. The company aims to provide community-based friendly service within Nottingham city, Nottinghamshire County and surrounding areas such as Leicestershire, Derby City and Derbyshire. We are a family company dedicated to improve the quality of life for all the people who will be entrusted into our care through the provision of friendly, respectful, personal centred service that treats everyone as an individual.Working Hours :Monday to Friday 9am to 5pm. Half hour lunch. 37.5 hours per week.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good time keeping,Excellent interpersonal skills,Excellent English skills,Excellent telephone manner,Reliable and honest....Read more...
Duties to include:
Welcoming patients and visitors, in person in a friendly and helpful manner
Provide administrative support to clinical team members
Entering information into patients records by computer
Ensuring correspondence, reports and results are filed promptly
Undertaking a range of administrative duties including processing mail, word processing, photocopying, scanning and uploading documents
To maintain a thorough knowledge of all Practice procedures
Participate fully as a team member sharing knowledge and information
Taking responsibility for maintaining own personal development
Maintaining confidentiality relating to patients, staff, visitors and practice business
Confident using technology
The ability to troubleshoot problems with printers, keyboards, phones and screens
Builds and maintains positive relationships within the team
Dealing with patients face to face on the front reception desk and over the telephone
Training:
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
The apprentice will spend 20% of their working hours in off-the-job activities and training
On the job and off-the-job training will be delivered in the workplace
Training Outcome:
Excellent career progression at the end of the apprenticeship, such as working as a Reception Team member, prescriptions clerk, Administrator, Clinical Coder
Employer Description:Bushloe Surgery is a GP general practice and NHS primary care centre located at Two Steeples Medical Centre, Abington Close, Wigston, Leicestershire. It provides a wide range of healthcare services to the local community, offering general medical support and routine care for registered patients. We are a busy practice with approximately 13500 patients, 44 employees and 5 Partners. As a teaching practice, we support medical and nursing students as well as Doctors completing their General Practice training. Our purpose built building is large and welcoming with a dedicated admin staff area. The successful applicant will be fully supported by an experienced team in all aspects of the Administration and Receptionist role.Working Hours :8am start. Hour for lunch. Finish time will vary but will be no later than 6.30pm. Days to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Your main duties will include:
• Answering the telephone and dealing with enquiries and booking/cancellation appointment• Front desk duties such as greeting patients and dealing with enquiries• Filing, scanning and photocopying. • Taking accurate messages• Managing correspondence• Inputting and extracting information from internal systems • General Admin Duties• Contacting patients on the recall data base (eg. Patients who may require a medication review etc)• Reporting to the shift leader.
You will work two days per week at Huthwaite and three days per week at Skegby.Training:We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Upon successful completion of this level 3 apprenticeship it is hoped that you will stay with the practice. There will be further training opportunities available to you.Employer Description:Skegby Family Medical Centre and Brierley Park Medical Centre merged in 2023 and are now known as Brierley Park Medical Group. The group remains in the same two sites but under the new name. Between both sites they provide healthcare to over 18,000 patients. Both practices have supported apprentices in completing qualifications that have given them a strong start to their careers both with and outside of the practice. The receptionist role within a GP Practice is fast paced and requires a diverse set of skills, from dealing with patients who may be poorly or elderly to expecting parents and everything in between. You will be supported by a workplace mentor to ensure you develop the skills and knowledge that are required to build a career within a general practice.Working Hours :Hours will be 7.5 per day between the hours of 7.45am and 6.30pm.
This role is based at both the Skegby and Huthwaite site so you will need to be able to arrive at both sites for a 7.45am start time.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
